...

Pros

  • Seamless EHR integration

  • Customizable macros available

  • Automatic voice recognition

Cons

  • Requires note editing

  • Limited mobile functionality

  • Difficult for soft-spoken patients

Total 7 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

43%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

R
Roja

Medical Practice, 51-100 employees

Less than 6 months

4.0

It makes everything easy

Pros

The team provided me valuable insights to prevent future issues, and the impressive transcription process eliminates the need to start from scratch.

Cons

I think editing notes still requires a significant amount of time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G
Gerardo

Medical Practice, 1-10 employees

Less than 6 months

5.0

Total Game Changer

Pros

After mastering the workflow, particularly the "preamble" just before entering the patient's room, I am genuinely impressed by how effectively DeepScribe AI captures the natural flow of patient interviews and exams. The seamless upload into my specific electronic health records is detailed, often surpassing my previous efforts without requiring extra time. As I enhance my charting skills each day, it not only benefits patient care and billing but also ensures robust medical-legal documentation. This has significantly improved my confidence and peace of mind, especially regarding the capture of quality measures that contribute to potential shared savings with Medicare. DeepScribe AI has given me hope for the future of my practice.

Cons

Initially, I overlooked that the term "machine learning" was difficulty to understand, akin to working with a new medical student or intern. DeepScribe AI continually improves with usage as I become more acquainted with its functionality and patterns. While there was initial hesitation, particularly with the objective portion, the platform excels in areas like handling medications and medical history. Although mastering the physical exam is an ongoing process, each day shows notable progress, instilling confidence in maximizing its capabilities. Adjusting to a new workflow posed challenges, including occasional forgetfulness to activate DeepScribe AI, leading to initial frustration. Overcoming these hurdles, such as managing iPhone battery usage during patient visits, has now become seamless. The onboarding team's exceptional support, coupled with regular AI coaching sessions every 10 days, has been instrumental in enhancing proficiency. While more YouTube videos made for power-physician users could reduce the training period, the staff has transitioned from initial hesitancy to enthusiastic cooperation, contributing to a more efficient practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Carol

Hospital & Health Care, 1-10 employees

Less than a year

5.0

Such a great product

Pros

This learning software evolves with each use, and the ability to create personalized macros enables me to efficiently auto-fill information for various patient scenarios.

Cons

In the initial stages, there was a delay in note completion speed, but this concern has been fully addressed. Challenges arise when dealing with soft-spoken patients, as the AI may not pick up information accurately. However, adopting the practice of repeating information ensures comprehensive note capture.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

S
Sharon

Hospital & Health Care, 51-100 employees

More than a year

5.0

Major help to my office

Pros

DeepScribe saves me time on documentation, letting me concentrate on other important tasks and spend more quality time with my family.

Cons

The AI sometimes shuts off during recording when I need to access the EMR during a patient visit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

P
Paul

Medical Practice, 51-100 employees

More than a year

4.0

DeepScribe revolutionized my practice

Pros

Its automatic and highly accurate voice recognition software significantly enhances my documentation process, making it much more efficient and seamless.

Cons

There are times when the AI doesn't transcribe complete notes, which means I have to reprocess them. I can't correct mistakes in the schedule, and the full functionality of the software is limited on mobile devices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D
Dustin

Medical Practice, 11-50 employees

More than a year

5.0

Exceptional customer service, great product

Pros

The software is easy to use, and the responsive customer support enhances my experience. The representatives are prompt and helpful when I have concerns.

Cons

While direct integration with medical software is lacking, I appreciate that DeepScribe is actively working on effective workarounds.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Susan

Medical Practice, 1-10 employees

Less than a year

4.0

Excellent for record completion

Pros

By using the software to scribe the History of Present Illness (HPI), it ensures that patient concerns are thoroughly documented, which enhances the overall quality of our healthcare records.

Cons

The issues i mostly face are occasional misinterpretations of interactions, which highlights the need for human oversight in certain situations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8