Medical Practice, 51-100 employees
Less than 6 months
“It makes everything easy”
Pros
The team provided me valuable insights to prevent future issues, and the impressive transcription process eliminates the need to start from scratch.
Cons
I think editing notes still requires a significant amount of time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
Less than 6 months
“Total Game Changer”
Pros
After mastering the workflow, particularly the "preamble" just before entering the patient's room, I am genuinely impressed by how effectively DeepScribe AI captures the natural flow of patient interviews and exams. The seamless upload into my specific electronic health records is detailed, often surpassing my previous efforts without requiring extra time. As I enhance my charting skills each day, it not only benefits patient care and billing but also ensures robust medical-legal documentation. This has significantly improved my confidence and peace of mind, especially regarding the capture of quality measures that contribute to potential shared savings with Medicare. DeepScribe AI has given me hope for the future of my practice.
Cons
Initially, I overlooked that the term "machine learning" was difficulty to understand, akin to working with a new medical student or intern. DeepScribe AI continually improves with usage as I become more acquainted with its functionality and patterns. While there was initial hesitation, particularly with the objective portion, the platform excels in areas like handling medications and medical history. Although mastering the physical exam is an ongoing process, each day shows notable progress, instilling confidence in maximizing its capabilities. Adjusting to a new workflow posed challenges, including occasional forgetfulness to activate DeepScribe AI, leading to initial frustration. Overcoming these hurdles, such as managing iPhone battery usage during patient visits, has now become seamless. The onboarding team's exceptional support, coupled with regular AI coaching sessions every 10 days, has been instrumental in enhancing proficiency. While more YouTube videos made for power-physician users could reduce the training period, the staff has transitioned from initial hesitancy to enthusiastic cooperation, contributing to a more efficient practice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“Such a great product”
Pros
This learning software evolves with each use, and the ability to create personalized macros enables me to efficiently auto-fill information for various patient scenarios.
Cons
In the initial stages, there was a delay in note completion speed, but this concern has been fully addressed. Challenges arise when dealing with soft-spoken patients, as the AI may not pick up information accurately. However, adopting the practice of repeating information ensures comprehensive note capture.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“Major help to my office”
Pros
DeepScribe saves me time on documentation, letting me concentrate on other important tasks and spend more quality time with my family.
Cons
The AI sometimes shuts off during recording when I need to access the EMR during a patient visit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Medical Practice, 51-100 employees
More than a year
“DeepScribe revolutionized my practice”
Pros
Its automatic and highly accurate voice recognition software significantly enhances my documentation process, making it much more efficient and seamless.
Cons
There are times when the AI doesn't transcribe complete notes, which means I have to reprocess them. I can't correct mistakes in the schedule, and the full functionality of the software is limited on mobile devices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Medical Practice, 11-50 employees
More than a year
“Exceptional customer service, great product”
Pros
The software is easy to use, and the responsive customer support enhances my experience. The representatives are prompt and helpful when I have concerns.
Cons
While direct integration with medical software is lacking, I appreciate that DeepScribe is actively working on effective workarounds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Excellent for record completion”
Pros
By using the software to scribe the History of Present Illness (HPI), it ensures that patient concerns are thoroughly documented, which enhances the overall quality of our healthcare records.
Cons
The issues i mostly face are occasional misinterpretations of interactions, which highlights the need for human oversight in certain situations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
