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Denticon Reviews
24 Review(s)
softwareOverall Rating
4.1
24 Review(s)
Rating Distribution
5
(12)
4
(8)
3
(1)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
24 Review(s)
Rating Distribution
5
(12)
4
(8)
3
(1)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Denticon software
Denticon software
Pros
I like all the features and details on the information page.
Cons
I experience frequent downtime due to various issues.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
6
Brandy
Education Management, 500+ employees
More than a year
June 2024
Great value!
Great value!
Pros
This product is fantastic for practice owners managing multiple locations! It offers excellent value, is smooth to navigate, and continually improves.
Cons
In my opinion, the user interface and user experience seem somewhat outdated and are missing several crucial administrative features that could greatly enhance functionality and overall ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara
Hospital & Health Care, 11-50 employees
More than a year
June 2024
Denticon Dental Practice Management
Denticon Dental Practice Management
Pros
Shifting to the cloud reduces the need for ongoing maintenance, but it does come with a cost.
Cons
It's inconsistent and costly, with frequent price hikes, poor x-ray integration, and unhelpful support.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
7
Michael
Medical Practice, 1-10 employees
More than a year
April 2024
Best PMS on the market!
Best PMS on the market!
Pros
There are several aspects of Denticon that I really like. Firstly, their customer support is prompt and effective in resolving issues. Secondly, the account manager listens and strives to implement improvements through the product management team. Thirdly, it easily integrates with other vendors. Lastly, it's simple for receptionists and Dental Assistants to use.
Cons
They promise significant improvements, but it takes time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Randa
Hospital & Health Care, 51-100 employees
More than a year
May 2023
Our Experience with Denticon
Our Experience with Denticon
Pros
It helps our Operations Team structure and support our Corporate Level Team effectively.
Cons
There should be more Denticon training for doctors regarding x-rays.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sindy
Management Consulting, 101-500 employees
More than a year
April 2023
Paying for a system with minimal support that we cannot use
Paying for a system with minimal support that we cannot use
Pros
Initially, the multiple clearinghouse options seemed promising After taking five clinics live over a month, I now advise staying away due to inadequate support and a terrible go-live experience.
Cons
Support and project management are lacking. Our implementation specialist was let go right before our first launch. She might have made mistakes, but Denticon didn't step in to fix things.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Beth
Executive Office, 51-100 employees
Less than 6 months
October 2022
Cloud based, easy to use Patient Management, Charting, and Imaging, Billing
Cloud based, easy to use Patient Management, Charting, and Imaging, Billing
Pros
Patient Management, Charting, Imaging, and Billing on the cloud are effortless to use. It also integrates with third-party apps for Imaging.
Cons
I wish it were more customizable and could integrate with more apps beyond those they're partnered with. Built-in features like patient forms and reminders are not up to par, so we have to use a third-party service, adding to our monthly expenses.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Michelle
Health, Wellness and Fitness, 51-100 employees
More than a year
May 2022
Very disappointed
Very disappointed
Pros
Managing two offices has been made simple. Being able to switch between them with a click, seeing patients at both locations, and having a unified chart across offices has been incredibly beneficial.
Cons
Our support experience has been awful. It's been nearly 3 months and e-statements still are not functioning. We're facing ongoing issues with x-rays. While the software costs less upfront, the additional hours spent fixing problems are adding up. Plus, we're not getting paid by insurance companies because e-claims work, but e-statements don't, so patients aren't receiving bills.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
3
Ben
Defense & Space, 11-50 employees
Less than 6 months
November 2021
Powerful product, excellent customer service
Powerful product, excellent customer service
Pros
Denticon enables small insurance practices to set up detailed plans and reduce the burden of collections. It provides tools, although success depends on the effort put in.
Cons
Updates come often, but crucial reports are missing, like ones for cleaning up unused plans or tracking patients who haven't visited in a while. There are also UI issues with plan setup, though it seems they're actively addressing them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George
Medical Practice, 1-10 employees
More than a year
June 2020
Great cloud-based system, always improving
Great cloud-based system, always improving
Pros
The software integrates seamlessly with insurance providers and offers a range of beneficial features.
Cons
Support can be condescending when you report an issue; they always assume it's your fault.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Richard
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Great Dental software
Great Dental software
Pros
I appreciate that Denticon offers our practice a cloud-based management software solution.
Cons
It is inconvenient and frustrating to have to express my concerns through online channels rather than having a more direct method of communication.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sandra
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Denticon Software
Denticon Software
Pros
It's convenient being web-based, allowing me to access patient charts from home, especially during after-hours emergency calls.
Cons
Previously, I could call support with any questions. Now, I have to submit a ticket through their help portal and wait for an email response.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Christina
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Great value
Great value
Pros
The software is designed for effortless navigation, intuitive use, and it undergoes frequent updates to enhance its functionality.
Cons
It freezes occasionally, requiring frequent reboots.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Trudy
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Cloud Based Dental Software
Cloud Based Dental Software
Pros
Planet DDS actively engages with users for software improvements and usability. Their customer service is highly responsive and among the best in the industry.
Cons
Being cloud-based means it can go down if there are internet or Denticon server issues, though this is rare.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Diane
Medical Practice, 101-500 employees
More than a year
June 2020
Dental office software
Dental office software
Pros
It is very well organized, intuitive to use, and covers everything comprehensively.
Cons
It's not very cost-effective for small practices, especially during minimal usage periods like COVID shutdowns.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Ronald
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2020
Great Cloud-based Dental Software
Great Cloud-based Dental Software
Pros
Having multiple offices, the ability to access it from anywhere is fantastic. It's intuitive, and the support team responds promptly.
Cons
We've encountered numerous challenges integrating third-party software with Denticon, even those designed to work together. We've had to adjust and sometimes go without.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Timothy
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2020
After years of use, I can't see myself using anything else
After years of use, I can't see myself using anything else
Pros
I love the convenience of cloud-based access for viewing records, schedules, reports, etc., from any device, including my phone. The training videos for new users are excellent, and I appreciate not having to worry about backups or security.
Cons
Sometimes navigating reports is difficult, and support can be challenging without a toll-free number.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Joshua
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2020
Mobile Dental Software
Mobile Dental Software
Pros
The ability to access this software from anywhere is great! It's user-friendly, and their help portal is excellent.
Cons
I've noticed the price increases every year since I've been a customer. As a small business, it's concerning when these increases might stop.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
marlena
Hospital & Health Care, 1-10 employees
More than a year
May 2020
Denticon review
Denticon review
Pros
I value the convenience of having the server accessible online, enabling me to log in from various locations like home or my phone, without needing to worry about backing up data as it's managed by the company.
Cons
I believe that having robust texting capabilities and efficient group communication tools for interacting with patients is absolutely essential for the smooth operation of our practice.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Robert
Medical Practice, 1-10 employees
More than a year
May 2020
Easy access from anywhere
Easy access from anywhere
Pros
Being able to access the software from any location greatly simplifies daily operations, eliminating any worries related to server reliability.
Cons
We lack e-marketing options like automated emails and texts in our area, which is a significant drawback. We've had to consider other software solutions, but managing two systems is not ideal. We'd welcome Dentigram in our area and would gladly pay for it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Bevin
Hospital & Health Care, 11-50 employees
More than a year
May 2020
Excellent software for what it does
Excellent software for what it does
Pros
This software is very user-friendly, and training can be completed in just 2-3 days.
Cons
Adding third-party vendors is difficult, and costs have risen over the years, though we're grandfathered in.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aly
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2020
Denticon user for over 10 years
Denticon user for over 10 years
Pros
The ease of use, features, and support are excellent. Their customer support is outstanding, they respond promptly, are knowledgeable, and helpful. They consistently update their software with enhanced and new features.
Cons
I'm completely satisfied, it's been a great system for 10 years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, 51-100 employees
More than a year
May 2020
Claim review
Claim review
Pros
The process of submitting, reviewing, and organizing claims proceeds seamlessly without any interruptions.
Cons
Speeding up void claims, returning overpayments, and improving the format of dental programs are crucial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Emilio
Medical Practice, 11-50 employees
More than a year
May 2020
Like all programs: It has it's strengths and limitations
Like all programs: It has it's strengths and limitations
Pros
Their customer service is top-notch, with regular updates that incorporate customer feedback.
Cons
There are several minor limitations that make this software frustrating. For instance, it prompts you twice to override a lunch hour but doesn't alert you about future double-booked appointments with the same patient and procedure.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Amber
Hospital & Health Care, 1-10 employees
More than a year
May 2020
Filters
Sort by:
Denticon software
Denticon software
Pros
I like all the features and details on the information page.
Cons
I experience frequent downtime due to various issues.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
6
Brandy
Education Management, 500+ employees
More than a year
June 2024
Great value!
Great value!
Pros
This product is fantastic for practice owners managing multiple locations! It offers excellent value, is smooth to navigate, and continually improves.
Cons
In my opinion, the user interface and user experience seem somewhat outdated and are missing several crucial administrative features that could greatly enhance functionality and overall ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara
Hospital & Health Care, 11-50 employees
More than a year
June 2024
Denticon Dental Practice Management
Denticon Dental Practice Management
Pros
Shifting to the cloud reduces the need for ongoing maintenance, but it does come with a cost.
Cons
It's inconsistent and costly, with frequent price hikes, poor x-ray integration, and unhelpful support.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
7
Michael
Medical Practice, 1-10 employees
More than a year
April 2024
Best PMS on the market!
Best PMS on the market!
Pros
There are several aspects of Denticon that I really like. Firstly, their customer support is prompt and effective in resolving issues. Secondly, the account manager listens and strives to implement improvements through the product management team. Thirdly, it easily integrates with other vendors. Lastly, it's simple for receptionists and Dental Assistants to use.
Cons
They promise significant improvements, but it takes time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Randa
Hospital & Health Care, 51-100 employees
More than a year
May 2023
Our Experience with Denticon
Our Experience with Denticon
Pros
It helps our Operations Team structure and support our Corporate Level Team effectively.
Cons
There should be more Denticon training for doctors regarding x-rays.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sindy
Management Consulting, 101-500 employees
More than a year
April 2023
Paying for a system with minimal support that we cannot use
Paying for a system with minimal support that we cannot use
Pros
Initially, the multiple clearinghouse options seemed promising After taking five clinics live over a month, I now advise staying away due to inadequate support and a terrible go-live experience.
Cons
Support and project management are lacking. Our implementation specialist was let go right before our first launch. She might have made mistakes, but Denticon didn't step in to fix things.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Beth
Executive Office, 51-100 employees
Less than 6 months
October 2022
Cloud based, easy to use Patient Management, Charting, and Imaging, Billing
Cloud based, easy to use Patient Management, Charting, and Imaging, Billing
Pros
Patient Management, Charting, Imaging, and Billing on the cloud are effortless to use. It also integrates with third-party apps for Imaging.
Cons
I wish it were more customizable and could integrate with more apps beyond those they're partnered with. Built-in features like patient forms and reminders are not up to par, so we have to use a third-party service, adding to our monthly expenses.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Michelle
Health, Wellness and Fitness, 51-100 employees
More than a year
May 2022
Very disappointed
Very disappointed
Pros
Managing two offices has been made simple. Being able to switch between them with a click, seeing patients at both locations, and having a unified chart across offices has been incredibly beneficial.
Cons
Our support experience has been awful. It's been nearly 3 months and e-statements still are not functioning. We're facing ongoing issues with x-rays. While the software costs less upfront, the additional hours spent fixing problems are adding up. Plus, we're not getting paid by insurance companies because e-claims work, but e-statements don't, so patients aren't receiving bills.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
3
Ben
Defense & Space, 11-50 employees
Less than 6 months
November 2021
Powerful product, excellent customer service
Powerful product, excellent customer service
Pros
Denticon enables small insurance practices to set up detailed plans and reduce the burden of collections. It provides tools, although success depends on the effort put in.
Cons
Updates come often, but crucial reports are missing, like ones for cleaning up unused plans or tracking patients who haven't visited in a while. There are also UI issues with plan setup, though it seems they're actively addressing them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George
Medical Practice, 1-10 employees
More than a year
June 2020
Great cloud-based system, always improving
Great cloud-based system, always improving
Pros
The software integrates seamlessly with insurance providers and offers a range of beneficial features.
Cons
Support can be condescending when you report an issue; they always assume it's your fault.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Richard
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Great Dental software
Great Dental software
Pros
I appreciate that Denticon offers our practice a cloud-based management software solution.
Cons
It is inconvenient and frustrating to have to express my concerns through online channels rather than having a more direct method of communication.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sandra
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Denticon Software
Denticon Software
Pros
It's convenient being web-based, allowing me to access patient charts from home, especially during after-hours emergency calls.
Cons
Previously, I could call support with any questions. Now, I have to submit a ticket through their help portal and wait for an email response.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Christina
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Great value
Great value
Pros
The software is designed for effortless navigation, intuitive use, and it undergoes frequent updates to enhance its functionality.
Cons
It freezes occasionally, requiring frequent reboots.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Trudy
Hospital & Health Care, 1-10 employees
More than a year
June 2020
Cloud Based Dental Software
Cloud Based Dental Software
Pros
Planet DDS actively engages with users for software improvements and usability. Their customer service is highly responsive and among the best in the industry.
Cons
Being cloud-based means it can go down if there are internet or Denticon server issues, though this is rare.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Diane
Medical Practice, 101-500 employees
More than a year
June 2020
Dental office software
Dental office software
Pros
It is very well organized, intuitive to use, and covers everything comprehensively.
Cons
It's not very cost-effective for small practices, especially during minimal usage periods like COVID shutdowns.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Ronald
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2020
Great Cloud-based Dental Software
Great Cloud-based Dental Software
Pros
Having multiple offices, the ability to access it from anywhere is fantastic. It's intuitive, and the support team responds promptly.
Cons
We've encountered numerous challenges integrating third-party software with Denticon, even those designed to work together. We've had to adjust and sometimes go without.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Timothy
Health, Wellness and Fitness, 1-10 employees
More than a year
June 2020
After years of use, I can't see myself using anything else
After years of use, I can't see myself using anything else
Pros
I love the convenience of cloud-based access for viewing records, schedules, reports, etc., from any device, including my phone. The training videos for new users are excellent, and I appreciate not having to worry about backups or security.
Cons
Sometimes navigating reports is difficult, and support can be challenging without a toll-free number.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Joshua
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2020
Mobile Dental Software
Mobile Dental Software
Pros
The ability to access this software from anywhere is great! It's user-friendly, and their help portal is excellent.
Cons
I've noticed the price increases every year since I've been a customer. As a small business, it's concerning when these increases might stop.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
marlena
Hospital & Health Care, 1-10 employees
More than a year
May 2020
Denticon review
Denticon review
Pros
I value the convenience of having the server accessible online, enabling me to log in from various locations like home or my phone, without needing to worry about backing up data as it's managed by the company.
Cons
I believe that having robust texting capabilities and efficient group communication tools for interacting with patients is absolutely essential for the smooth operation of our practice.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Robert
Medical Practice, 1-10 employees
More than a year
May 2020
Easy access from anywhere
Easy access from anywhere
Pros
Being able to access the software from any location greatly simplifies daily operations, eliminating any worries related to server reliability.
Cons
We lack e-marketing options like automated emails and texts in our area, which is a significant drawback. We've had to consider other software solutions, but managing two systems is not ideal. We'd welcome Dentigram in our area and would gladly pay for it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Bevin
Hospital & Health Care, 11-50 employees
More than a year
May 2020
Excellent software for what it does
Excellent software for what it does
Pros
This software is very user-friendly, and training can be completed in just 2-3 days.
Cons
Adding third-party vendors is difficult, and costs have risen over the years, though we're grandfathered in.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aly
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2020
Denticon user for over 10 years
Denticon user for over 10 years
Pros
The ease of use, features, and support are excellent. Their customer support is outstanding, they respond promptly, are knowledgeable, and helpful. They consistently update their software with enhanced and new features.
Cons
I'm completely satisfied, it's been a great system for 10 years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, 51-100 employees
More than a year
May 2020
Claim review
Claim review
Pros
The process of submitting, reviewing, and organizing claims proceeds seamlessly without any interruptions.
Cons
Speeding up void claims, returning overpayments, and improving the format of dental programs are crucial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Emilio
Medical Practice, 11-50 employees
More than a year
May 2020
Like all programs: It has it's strengths and limitations
Like all programs: It has it's strengths and limitations
Pros
Their customer service is top-notch, with regular updates that incorporate customer feedback.
Cons
There are several minor limitations that make this software frustrating. For instance, it prompts you twice to override a lunch hour but doesn't alert you about future double-booked appointments with the same patient and procedure.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Amber
Hospital & Health Care, 1-10 employees
More than a year
May 2020