Denticon Reviews

Pros

none. the lack of customer support out weighs the pros because you can't even use the software efficiently without having the support team fix your fee schedule, update your business name and email in the contract,

Cons

ZERO customer support. the number they have goes to their answering service which creates a support ticket then their support ticket rep, Juan Colombo, tells you he will have the team reach out....and they never do! We have been trying to resolve multiple issues for the last two months. Stay away from this awful software company!

Pros

It's really easy to use, which makes my workflow smoother.

Cons

X-rays don't come out as clear as they should, and the software goes down way too often.

Pros

I like all the features and details on the information page.

Cons

I experience frequent downtime due to various issues.

Pros

This product is fantastic for practice owners managing multiple locations! It offers excellent value, is smooth to navigate, and continually improves.

Cons

In my opinion, the user interface and user experience seem somewhat outdated and are missing several crucial administrative features that could greatly enhance functionality and overall ease of use.

Pros

Shifting to the cloud reduces the need for ongoing maintenance, but it does come with a cost.

Cons

It's inconsistent and costly, with frequent price hikes, poor x-ray integration, and unhelpful support.

Pros

There are several aspects of Denticon that I really like. Firstly, their customer support is prompt and effective in resolving issues. Secondly, the account manager listens and strives to implement improvements through the product management team. Thirdly, it easily integrates with other vendors. Lastly, it's simple for receptionists and Dental Assistants to use.

Cons

They promise significant improvements, but it takes time.

Pros

It helps our Operations Team structure and support our Corporate Level Team effectively.

Cons

There should be more Denticon training for doctors regarding x-rays.

Pros

Initially, the multiple clearinghouse options seemed promising After taking five clinics live over a month, I now advise staying away due to inadequate support and a terrible go-live experience.

Cons

Support and project management are lacking. Our implementation specialist was let go right before our first launch. She might have made mistakes, but Denticon didn't step in to fix things.

Pros

Patient Management, Charting, Imaging, and Billing on the cloud are effortless to use. It also integrates with third-party apps for Imaging.

Cons

I wish it were more customizable and could integrate with more apps beyond those they're partnered with. Built-in features like patient forms and reminders are not up to par, so we have to use a third-party service, adding to our monthly expenses.

Pros

Managing two offices has been made simple. Being able to switch between them with a click, seeing patients at both locations, and having a unified chart across offices has been incredibly beneficial.

Cons

Our support experience has been awful. It's been nearly 3 months and e-statements still are not functioning. We're facing ongoing issues with x-rays. While the software costs less upfront, the additional hours spent fixing problems are adding up. Plus, we're not getting paid by insurance companies because e-claims work, but e-statements don't, so patients aren't receiving bills.

Pros

Denticon enables small insurance practices to set up detailed plans and reduce the burden of collections. It provides tools, although success depends on the effort put in.

Cons

Updates come often, but crucial reports are missing, like ones for cleaning up unused plans or tracking patients who haven't visited in a while. There are also UI issues with plan setup, though it seems they're actively addressing them.

Pros

The software integrates seamlessly with insurance providers and offers a range of beneficial features.

Cons

Support can be condescending when you report an issue; they always assume it's your fault.

Pros

I appreciate that Denticon offers our practice a cloud-based management software solution.

Cons

It is inconvenient and frustrating to have to express my concerns through online channels rather than having a more direct method of communication.

Pros

It's convenient being web-based, allowing me to access patient charts from home, especially during after-hours emergency calls.

Cons

Previously, I could call support with any questions. Now, I have to submit a ticket through their help portal and wait for an email response.

Pros

The software is designed for effortless navigation, intuitive use, and it undergoes frequent updates to enhance its functionality.

Cons

It freezes occasionally, requiring frequent reboots.

Pros

Planet DDS actively engages with users for software improvements and usability. Their customer service is highly responsive and among the best in the industry.

Cons

Being cloud-based means it can go down if there are internet or Denticon server issues, though this is rare.

Pros

It is very well organized, intuitive to use, and covers everything comprehensively.

Cons

It's not very cost-effective for small practices, especially during minimal usage periods like COVID shutdowns.

Pros

Having multiple offices, the ability to access it from anywhere is fantastic. It's intuitive, and the support team responds promptly.

Cons

We've encountered numerous challenges integrating third-party software with Denticon, even those designed to work together. We've had to adjust and sometimes go without.

Pros

I love the convenience of cloud-based access for viewing records, schedules, reports, etc., from any device, including my phone. The training videos for new users are excellent, and I appreciate not having to worry about backups or security.

Cons

Sometimes navigating reports is difficult, and support can be challenging without a toll-free number.

Pros

The ability to access this software from anywhere is great! It's user-friendly, and their help portal is excellent.

Cons

I've noticed the price increases every year since I've been a customer. As a small business, it's concerning when these increases might stop.