denticon
Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 26 users reviews
4
Rating Distribution
Positive
77%
Neutral
12%
Negative
12%
Starting Price
$795
per month
denticon Specifications
- Appointment Management/Scheduling
- Patient Portal
- Billing and Invoicing
- Claims Management
denticon Features
Insightful Analytics
Denticon gives dental organizations access to real-time analytics across offices, regions, and the wider business. Users can work with more than 100 reports and build dashboards for different roles. The platform helps leadership monitor KPIs, compare performance across locations, and review financial or operational data from one reporting environment.
Revenue Cycle Management
The platform supports revenue cycle workflows from insurance eligibility through claims, payments, and financial reporting. Teams can manage claim submissions, payment posting, patient billing, and related activity across locations. Denticon also centralizes RCM information, giving staff a clearer view of outstanding work and revenue activity without relying on separate processes.
Patient Engagement Tools
The software helps practices manage patient communication through appointment reminders, confirmations, follow-ups, targeted messages, and two-way texting. Teams can also use communication tools to address open appointments and outstanding balances. This reduces the amount of routine outreach handled manually while keeping patient communication connected to day-to-day practice workflows.
Online Booking And Digital Forms
Denticon connects with MyTooth to support online appointment scheduling and digital patient forms. Patients can book visits and complete required information from their own devices before arriving. Submitted form data can be written directly into Denticon patient records, which reduces repeated data entry and keeps intake of information connected to the practice system.
AutoEligibility
The platform uses AutoEligibility to surface insurance eligibility and coverage information inside Denticon. Staff can review details such as deductibles, frequency limits, and Medicaid coverage without switching between multiple payer portals. This gives teams a more direct way to check coverage information before moving forward with billing and claims-related work.
Pros And Cons of denticon
Pros
Easy navigation helps teams manage daily dental workflows
Shared patient data supports smoother multi-location operations
Conversion support can make implementation less disruptive
Centralized billing information simplifies financial workflows
Responsive support helps users resolve issues quickly
Cons
Interface design can feel dated for some users
Feature requests may take time to be implemented
Some users report rising subscription costs over time
denticon Reviews
Total 26 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars46%
4
Stars31%
3
Stars8%
2
Stars4%
1
Stars12%
Share your experience
Dentistry, 1-10 employees
More than a year
“Awful, Awful Customer Support”
Pros
none. the lack of customer support out weighs the pros because you can't even use the software efficiently without having the support team fix your fee schedule, update your business name and email in the contract,
Cons
ZERO customer support. the number they have goes to their answering service which creates a support ticket then their support ticket rep, Juan Colombo, tells you he will have the team reach out....and they never do! We have been trying to resolve multiple issues for the last two months. Stay away from this awful software company!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
DecisionOne dental, 101-500 employees
“Simple to Use”
Pros
It's really easy to use, which makes my workflow smoother.
Cons
X-rays don't come out as clear as they should, and the software goes down way too often.
Rating Distribution
Ease of use
9
Value for money
4
Customer Support
5
Functionality
4
Healthcare, 11-50 employees
More than a year
“Great value!”
Pros
This product is fantastic for practice owners managing multiple locations! It offers excellent value, is smooth to navigate, and continually improves.
Cons
In my opinion, the user interface and user experience seem somewhat outdated and are missing several crucial administrative features that could greatly enhance functionality and overall ease of use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Can Denticon Verify Dental Insurance Automatically?
Yes, Denticon offers AutoEligibility to retrieve insurance eligibility and coverage information through DentalXChange.
Does Denticon Support Single Sign-On?
Yes, Denticon supports single sign-on through Microsoft Entra ID for organizations using centralized user credentials.
Can Denticon Run On Mac Or iPad?
Denticon can run in Chrome on Mac devices, but Planet DDS officially supports Windows for full functionality and peripherals.
What Happens To Denticon Data When A Dental Practice Is Sold?
Planet DDS supports PGID splits that can transfer relevant patient, clinical, financial, document, and office data to a new Denticon account.
Does Denticon Offer An API For Custom Integrations?
Yes, Denticon provides APIs, webhooks, and batch data options for connecting patient, appointment, clinical, financial, and practice data.