Denticon

RCM manages insurer eligibility checks, batch claim submission, automatic 835 posting, and payment processing. Rather than extracting data from nine different systems, AR, payment trends, and collections appear on a single dashboard across all locations.

This is RCM's recently released feature that verifies eligibility automatically in real time. It retrieves the patient's coverage information straight into the Denticon patient record, including active status, benefits, deductibles, co-pays, and remaining maximums. This saves teams hours that they would otherwise have to spend manually verifying eligibility.

Clinicians don't have to type anything from memory. With the help of AI Voice Perio and AI Voice Restorative Charting, documentation is recorded while the provider talks through the exam, so nothing gets typed up afterward from memory. Both are newly released features. What providers get is records that read the same no matter which provider charted them.

Four agents operate in Denticon now, and all of them are doing outbound phone work that used to fall on front desk staff. Confirmation Agent manages all the appointments via call, all while handling the task of rescheduling. On the other hand, the Recall Agent books people into available slots while working down the overdue list. Anyone who cancels is rebooked by the Cancellation Rescheduling Agent. Lastly, Missed Rescheduling Agent also does the same (i.e., calls patients to book appointments) to prevent any no-shows

Patient chart also hosts images and x-rays. Apteryx XVWeb runs imaging in the cloud, so it can be accessed whenever someone opens the chart, no matter the location where the image was taken. AI Assist further examines that imaging to figure out if any possible treatments need further investigation. Also, practices that combine orthodontics with general dentistry also receive an orthodontic module.