denticon
Last Updated
Key Takeaways
Generated from the text of customer reviews
Denticon is a cloud-based dental practice management system built for DSOs and multi-location dental groups. It supports clinical, administrative, and billing teams that need shared visibility across locations. Users commonly value its ease of use and centralized access, while downtime and support responsiveness are recurring concerns. Recent updates include DentalOS AI Agents for patient outreach and scheduling.
Our Verdict
Denticon is a practical option for DSOs and growing dental groups that need more consistent operations across multiple locations. It is particularly suited to organizations managing shared patient data, reporting, and centralized workflows at scale. Pricing sentiment is mixed, with some users seeing value for multi-practice use while others report rising costs. It is best suited to larger, multi-location dental organizations.
Overall Rating
Based on 26 users reviews
4
Rating Distribution
Positive
77%
Neutral
12%
Negative
12%
Starting Price
$795
per month
denticon Specifications
- Appointment Management/Scheduling
- Patient Portal
- Billing and Invoicing
- Claims Management
What Is denticon?
Denticon is a cloud-based dental practice management software built for dental practices, groups, and DSOs. It supports front office workflows, scheduling, and patient communication. Clinical tools include integrated imaging, voice charting, and multi-specialty functionality. The software also includes reporting, analytics, insurance verification, and revenue cycle management tools. Teams can access practice data across locations, helping improve efficiency, visibility, and collaboration across the dental business.
What Is denticon Best For?
Denticon stands out for its smart assist feature, which gives dental teams a real-time checklist for managing patient-related tasks. Staff can quickly see what has been completed and what still needs attention. They can also take action without losing track of the workflow. This helps reduce missed steps and keeps processes more consistent across locations. For DSOs and dental groups, it supports clearer coordination in day-to-day front office work.
How Much Does denticon Cost?
Denticon pricing starts at $750/month, based on industry benchmarks for comparable cloud-based dental practice management platforms. Larger DSOs and multi-location organizations may pay more depending on the number of locations, selected modules, integrations, and add-ons.
In addition to the base subscription, organizations should account for the following expenses:
- Data Migration: Approximately $1,450/database, based on dental software conversion benchmarks
- Document/Image Conversion: Around $850/conversion
- X-Ray Image Conversion: Estimated at $900/conversion
- Additional Training: Approximately $80/hour for remote training or approximately $4,325/day for on-site training
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Denticon Integrations
The software supports integration with multiple systems and platforms, such as:
- DentalXchange
- KeyBank
- Pearl AI
- Solutionreach
- Jarvis
- CareCredit
- RevenueWell
How Does denticon Work?
Here's how you can get started with the software after logging in:
- Set up the practice account by configuring the system, transferring existing data and images, and completing staff training before go-live
- Manage appointments using the scheduler, online booking, and digital forms for patient visits
- Track patient tasks with SmartAssist from check-in through check-out and monitor what still needs attention
- Record clinical information using integrated imaging, voice charting, and multi-specialty charting tools
- Communicate with patients through confirmations, reminders, welcome messages, follow-ups, and two-way texting
- Manage billing and insurance by verifying eligibility, submitting claims, tracking payments, and handling revenue cycle workflows
- Review practice performance using dashboards, reports, and analytics to monitor operational and financial metrics
Who Is Denticon For?
denticon is ideal for a wide range of industries and teams in healthcare, including:
- Dental groups
- Dental service organizations (DSOs)
- Dental support organizations (OSOs)
- Military dental programs
- Dental institutions
- Multi-specialty dental practices
denticon Use Cases
Based on our analysis of user feedback and Denticon’s current capabilities, we identified the following scenarios where it may be a good fit for dental practices, groups, and DSOs:
Multi-Location DSOs Struggling With Disconnected Patient Information
Managing several dental offices becomes harder when patient data and reporting are separated by location. Denticon’s cloud-based setup gives teams access to shared information across the organization, making it easier to work from the same records. This can be especially useful for DSOs that need visibility across multiple sites without relying on separate systems. User feedback highlights shared patient information and reporting as key strengths.
Dental Groups Trying To Centralize Revenue Cycle Management
Billing becomes more difficult when every location follows its own revenue cycle process. Denticon gives dental groups a way to bring billing and related workflows into a more centralized environment. This can help leadership manage financial operations across several practices without treating each office as a separate unit. Reviewer noted that her organization was able to centralize its revenue cycle management after converting to Denticon.
Growing Practices Adding More Locations
Expansion often creates new problems around consistency, data access, and how each office is managed. Denticon is built for multi-location dental organizations, allowing practices to continue using the same platform as they grow. This makes it relevant for groups that do not want to replace their core system every time the business expands. Reviews reported that her organization grew from two to eleven locations while using Planet DDS.
Busy Dental Offices Handling Daily Administrative Work
A fast-paced dental office has to manage insurance checks, documents, patient coordination, and other routine tasks throughout the day. When these activities are spread across different processes, front office work can become harder to track. Denticon brings these workflows into the same practice environment. User feedback highlighted eligibility verification, document uploads, and insurance management as efficient and straightforward within the system.
Practices Moving Away From Local Server Dependence
Server-based systems can create problems when technical issues force a practice to pause work. Denticon’s cloud-based model gives practices an alternative to relying heavily on local infrastructure for daily operations. This can be useful for offices trying to reduce the disruption caused by server maintenance or failures. Reviews said that their practice experienced far less downtime after moving to Planet DDS, following frequent interruptions with its previous server-based setup.
Is denticon Right For You?
If managing multiple dental locations is making it harder to maintain visibility and coordination, Denticon software is designed for that environment. It gives dental groups and DSOs access to practice data across locations and supports organization-wide control. Planet DDS is also SOC 2 Type 2, PCI DSS Level 1 certified, and it is also HIPAA compliant.
For growing dental organizations, Denticon provides a cloud-based approach to managing operations across multiple practices. Its focus on shared access, visibility, and centralized control makes it relevant for groups looking to manage expansion without relying on separate location-based systems.
Still doubtful if denticon is the right fit for you? Get in touch with us at (661) 384-7070 to make an informed decision.
denticon Features
Insightful Analytics
Denticon gives dental organizations access to real-time analytics across offices, regions, and the wider business. Users can work with more than 100 reports and build dashboards for different roles. The platform helps leadership monitor KPIs, compare performance across locations, and review financial or operational data from one reporting environment.
Revenue Cycle Management
The platform supports revenue cycle workflows from insurance eligibility through claims, payments, and financial reporting. Teams can manage claim submissions, payment posting, patient billing, and related activity across locations. Denticon also centralizes RCM information, giving staff a clearer view of outstanding work and revenue activity without relying on separate processes.
Patient Engagement Tools
The software helps practices manage patient communication through appointment reminders, confirmations, follow-ups, targeted messages, and two-way texting. Teams can also use communication tools to address open appointments and outstanding balances. This reduces the amount of routine outreach handled manually while keeping patient communication connected to day-to-day practice workflows.
Online Booking And Digital Forms
Denticon connects with MyTooth to support online appointment scheduling and digital patient forms. Patients can book visits and complete required information from their own devices before arriving. Submitted form data can be written directly into Denticon patient records, which reduces repeated data entry and keeps intake of information connected to the practice system.
AutoEligibility
The platform uses AutoEligibility to surface insurance eligibility and coverage information inside Denticon. Staff can review details such as deductibles, frequency limits, and Medicaid coverage without switching between multiple payer portals. This gives teams a more direct way to check coverage information before moving forward with billing and claims-related work.
Pros And Cons of denticon
Pros
Easy navigation helps teams manage daily dental workflows
Shared patient data supports smoother multi-location operations
Conversion support can make implementation less disruptive
Centralized billing information simplifies financial workflows
Responsive support helps users resolve issues quickly
Cons
Interface design can feel dated for some users
Feature requests may take time to be implemented
Some users report rising subscription costs over time
denticon Reviews
Total 26 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars46%
4
Stars31%
3
Stars8%
2
Stars4%
1
Stars12%
Share your experience
Dentistry, 1-10 employees
More than a year
“Awful, Awful Customer Support”
Pros
none. the lack of customer support out weighs the pros because you can't even use the software efficiently without having the support team fix your fee schedule, update your business name and email in the contract,
Cons
ZERO customer support. the number they have goes to their answering service which creates a support ticket then their support ticket rep, Juan Colombo, tells you he will have the team reach out....and they never do! We have been trying to resolve multiple issues for the last two months. Stay away from this awful software company!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
DecisionOne dental, 101-500 employees
“Simple to Use”
Pros
It's really easy to use, which makes my workflow smoother.
Cons
X-rays don't come out as clear as they should, and the software goes down way too often.
Rating Distribution
Ease of use
9
Value for money
4
Customer Support
5
Functionality
4
Healthcare, 11-50 employees
More than a year
“Great value!”
Pros
This product is fantastic for practice owners managing multiple locations! It offers excellent value, is smooth to navigate, and continually improves.
Cons
In my opinion, the user interface and user experience seem somewhat outdated and are missing several crucial administrative features that could greatly enhance functionality and overall ease of use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Can Denticon Verify Dental Insurance Automatically?
Yes, Denticon offers AutoEligibility to retrieve insurance eligibility and coverage information through DentalXChange.
Does Denticon Support Single Sign-On?
Yes, Denticon supports single sign-on through Microsoft Entra ID for organizations using centralized user credentials.
Can Denticon Run On Mac Or iPad?
Denticon can run in Chrome on Mac devices, but Planet DDS officially supports Windows for full functionality and peripherals.
What Happens To Denticon Data When A Dental Practice Is Sold?
Planet DDS supports PGID splits that can transfer relevant patient, clinical, financial, document, and office data to a new Denticon account.
Does Denticon Offer An API For Custom Integrations?
Yes, Denticon provides APIs, webhooks, and batch data options for connecting patient, appointment, clinical, financial, and practice data.