Last Updated
Key Takeaways
Generated from the text of customer reviews
Denticon (from Planet DDS) is a practice management system that provides centralized analytics and clinical documentation. While users note that some notes - and reports - lack specificity, overall, the tool is reliable for charting, as well as scheduling and group-wide visibility. Recent updates include: four DentalOS AI Agents that manage the patient outreach alongside call scheduling.
Our Verdict
Denticon is an ideal option for DSOs that are running five or more locations and want charting and reporting together in one platform. While the basic pricing is quite fair for everything included, users should also ask specifically what counts as an add-on before signing because that's when the total tends to go up. For multi-location teams that value real-time group-wide visibility and standardized operations, we recommend it.
Overall Rating
Based on 26 users reviews
4
Rating Distribution
Positive
77%
Neutral
12%
Negative
12%
Starting Price
$795
per month
Denticon Specifications
- Appointment Management/Scheduling
- Patient Portal
- Mobile App
- Billing and Invoicing
What Is Denticon?
Denticon is Planet DDS's cloud-based practice management system, built for DSOs and multi-location dental groups. All features – ranging from scheduling, clinical workflow, patient engagement, revenue cycle, reporting, AI-assisted charting, security – are within one system. Everything in one place means consolidation of data and minimization of repetitive workflows. In turn, dental offices and DSOs can spend the saved time to improve data security and gain organization-wide visibility that helps promote expansion and better patient care.
What Is Denticon Best For?
Analytics is Denticon's strongest feature. Production, collections, provider performance, and revenue trends are all extracted from all the locations into one dashboard. This is done without needing a third-party tool to bridge the gap. These capabilities are quite suited to practices that are stuck compiling numbers manually. The software pulls reports from separate locations for organization-wide financial visibility that's updated as each location operates.
How Much Does Denticon Cost?
Investment in the tool starts around $795/month. But the final cost varies based on the practice size alongside any add-ons. Our industry analysis and market data have brought forth a few additional costs that may also be incurred. These include:
- Implementation - This can range $5,000–$15,000 for small to mid-sized practices, meanwhile larger deployments should budget around $25,000–$75,000+
- Data Migration - Depending on the volume of data, imaging files, and historical data, it could cost between $1,500 and $10,000
- Training And Onboarding - Budget around $500–$5,000 for the training of staff, but know that the number can change depending on the format of training, plus number of users
Reviewers generally call Denticon's pricing fair for every feature that comes within its cloud platform. The recurring complaint is less about the base price and discusses more on the additional costs. This can include premium services and add-ons that raise the actual cost above what users anticipated. And while the functionality itself is reliable; it's important to clarify in pricing discussions what is included and what is invoiced separately.
Disclaimer: The pricing is subject to change.
Denticon Integrations
Denticon integrates with various third-party applications, including:
- SolutionReach
- Weave software
- ZocDoc
- Podium software
- AirPay
- Birdeye
- Pearly
- CareCredit
- Curogram
- Waitly
How Does Denticon Work?
Log in from any device and run the whole group from one system:
- Migrate your data and images from the old PMS
- Manage appointments across every location (plus online booking, same-day fill via Quick Fill, reminders, and two-way texting)
- Track each patient’s is in the check-in to check-out flow via SmartAssist, so front office isn't guessing
- Create clinical documentation - that includes treatment planning, imaging, AI Voice Perio and Restorative Charting — is done by talking
- Verify insurance checks automatically via AutoEligibility while RCM handles batch claims and posts 835s
- Track production, collections, and provider performance through analytics dashboard
- Find overdue patients and re-engages them via Recall Agent without anyone making the calls
- Control permissions, security settings, and audit trails in one place, with SSO for enterprise groups
Who Is Denticon For?
The software works well for various facilities that include:
- DSOs and dental groups
- Private practices
- Mobile dentists
- Military
- Institutions
Denticon Use Cases
Our analysis of Denticon’s capabilities has helped us identify numerous hypothetical scenarios that suit the software:
DSOs That Are Replacing On-Site Servers And Disconnected Location Level Systems
A server at every location means IT overhead multiplied by however many offices are run, plus corporate not knowing what's actually happening until someone compiles a report and sends it up the chain. Denticon drops the server footprint entirely and centralizes data. This way, leadership sees current numbers instead of waiting on last week's spreadsheet from each office.
DSO Finance Teams That Manages RCM In Various Locations
Tracking AR and claim acceptance in dozens of location systems isn't exactly possible, and that's because someone's always exporting spreadsheets and reconciling, usually days behind. This is where Denticon helps with its RCM module. On top of managing insurance eligibility checks, it also ensures batch claim submission and automatic 835 posting before turning all into a single report. This way, finance teams can see the collective performance in all of the group in one place, instead of trying to figure what number from five different locations mean.
Dental Groups That Reduce The Time Front Office Time Spends On Scheduling/Follow-Up
Every hour that front desk employees spend on phone reminders or pursuing unpaid balances is an hour that could otherwise be spent assisting patients of the facility. Denticon helps here. With the tool, a significant portion of the human labor at the front desk is managed, all thanks to the automated reminders, recall messages, alongside online self-scheduling. But, one nuance to keep in mind; time saved depends heavily on how busy a given practice is. For instance, an office struggling with high-volume may find it more helpful than a quiet one.
Clinical Teams That Are Standardizing Perio Plus Restorative Charting In A DSO
Different providers chart differently, and this evokes a gap that eventually turns into denied claims once a payer actually reads the record closely. Instead of typing up notes from memory after the exam, AI Voice Perio and AI Voice Restorative Charting record notes as the physician speaks. This means that regardless of the source or the office from which they originated, charts ultimately read the same.
Is Denticon Right For You?
Is your practice still running a location-level server? Perhaps it struggles with real-time visibility in the offices, or needs charting/billing to look the same everywhere as you add locations? Denticon - in that case - might suit your needs.
Denticon has built its secure reputation with compliance; not only does it hold SOC 2 Type 2 certification, but also fulfills the HIPAA Security Rule, HIPAA Privacy Rule, alongside the HITECH Act. It runs in 13,000+ practices, including Park Dental, Dental Care Alliance, D4C Dental Brands, Smile Brands, InterDent, Rock Dental Brands, and Dental365.
Still not sure about Denticon? Contact our support team at (661) 384-7070 for further guidance.
Denticon Features
Revenue Cycle Management
RCM manages insurer eligibility checks, batch claim submission, automatic 835 posting, and payment processing. Rather than extracting data from nine different systems, AR, payment trends, and collections appear on a single dashboard across all locations.
AutoEligibility
This is RCM's recently released feature that verifies eligibility automatically in real time. It retrieves the patient's coverage information straight into the Denticon patient record, including active status, benefits, deductibles, co-pays, and remaining maximums. This saves teams hours that they would otherwise have to spend manually verifying eligibility.
AI Voice Charting
Clinicians don't have to type anything from memory. With the help of AI Voice Perio and AI Voice Restorative Charting, documentation is recorded while the provider talks through the exam, so nothing gets typed up afterward from memory. Both are newly released features. What providers get is records that read the same no matter which provider charted them.
DentalOS AI Agents
Four agents operate in Denticon now, and all of them are doing outbound phone work that used to fall on front desk staff. Confirmation Agent manages all the appointments via call, all while handling the task of rescheduling. On the other hand, the Recall Agent books people into available slots while working down the overdue list. Anyone who cancels is rebooked by the Cancellation Rescheduling Agent. Lastly, Missed Rescheduling Agent also does the same (i.e., calls patients to book appointments) to prevent any no-shows
Clinical Imaging And Workflow
Patient chart also hosts images and x-rays. Apteryx XVWeb runs imaging in the cloud, so it can be accessed whenever someone opens the chart, no matter the location where the image was taken. AI Assist further examines that imaging to figure out if any possible treatments need further investigation. Also, practices that combine orthodontics with general dentistry also receive an orthodontic module.
Pros And Cons of Denticon
Pros
Patient information centralized in one place
Detailed patient notes help in team collaboration
Appointment history alongside alerts bolsters the workflow
Cons
No mouse-based copy and paste support
Some notes and terms lack specificity
Denticon Reviews
Total 26 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars46%
4
Stars31%
3
Stars8%
2
Stars4%
1
Stars12%
Share your experience
Kellyn Rivero Prince
Dentistry, 1-10 employees
More than a year
“Awful, Awful Customer Support”
Pros
none. the lack of customer support out weighs the pros because you can't even use the software efficiently without having the support team fix your fee schedule, update your business name and email in the contract,
Cons
ZERO customer support. the number they have goes to their answering service which creates a support ticket then their support ticket rep, Juan Colombo, tells you he will have the team reach out....and they never do! We have been trying to resolve multiple issues for the last two months. Stay away from this awful software company!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
michael acierno
DecisionOne dental, 101-500 employees
“Simple to Use”
Pros
It's really easy to use, which makes my workflow smoother.
Cons
X-rays don't come out as clear as they should, and the software goes down way too often.
Rating Distribution
Ease of use
9
Value for money
4
Customer Support
5
Functionality
4
Sara
Healthcare, 11-50 employees
More than a year
“Great value!”
Pros
This product is fantastic for practice owners managing multiple locations! It offers excellent value, is smooth to navigate, and continually improves.
Cons
In my opinion, the user interface and user experience seem somewhat outdated and are missing several crucial administrative features that could greatly enhance functionality and overall ease of use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What pricing plans does Denticon offer?
Pricing of Denticon begins at $795/month. Actual cost varies based on the practice size alongside any add-ons. Get in touch with us to get a personalized Denticon cost estimate.
Who is Denticon typically used by?
Typical users include DSOs and dental groups, private practices, mobile dentists, military, and institutions.
What languages does Denticon support?
The software is primarily offered in English.
Does Denticon support mobile devices?
While there’s no native mobile app, Denticon can be accessed from internet-connected devices, including mobile devices.
Does Denticon have an API?
Yes, the software provides API access.
What other apps does Denticon integrate with?
Integrations include Swell, SolutionReach, Weave, ZocDoc, Podium, AirPay, Birdeye, Pearly, CareCredit, Curogram, and Waitly.
What level of support does Denticon offer?
Support is offered via the ticketing system.