sandy bell
Hospital & Health Care, 1-10 employees
More than a year
“helpful online resources”
Pros
Online resource tool has been really helpful in our use.
Cons
Medical history section could be more simple, with fewer steps to complete things.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brandie Douthit
Hospital & Health Care, 11-50 employees
More than a year
“BEGINNER FRIENDLY SOFTWARE”
Pros
It's very user friendly and my new employees can pick it up without much trouble.
Cons
Long hold times for customer service and dealing with forms are the main downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Ashley Lewis
Health, Wellness and Fitness, 11-50 employees
More than a year
“quick to learn and use”
Pros
Settling into this software didn't take me long at all. It's simple to learn, easy to navigate and use.
Cons
I haven't run into any downsides while using this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Valerie Callahan
Health, Wellness and Fitness, 11-50 employees
More than a year
“convenient usage”
Pros
The software is very user friendly and easy to work with for me.
Cons
It would be better if it offered more detailed insurance options, including frequency limitations, downgrades and other specific information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kat Milton
Health, Wellness and Fitness, 11-50 employees
More than a year
“reporting that really delivers”
Pros
Reporting features have been really useful and stand out as one of the best parts of the software.
Cons
I'd still love to see a few more options for customizing report filters.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Connie Hall
Hospital & Health Care, 11-50 employees
More than a year
“effortless onboarding”
Pros
Product is very easy to use and my new hires can pick it up without much training.
Cons
Getting help from customer service can be frustrating because the help desk is hard to reach and responses take time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Annie Fischer
Health, Wellness and Fitness, 1-10 employees
More than a year
“No hassle navigation”
Pros
Moving through the system is very easy and I can jump to any screen from wherever I am without much hassle.
Cons
Medical history updates and responses don't transfer over automatically.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
eunice russel
Health, Wellness and Fitness, 11-50 employees
More than a year
“responsive support team”
Pros
Reaching support is very convenient and calling in when needed is very easy.
Cons
I'd really like to see a feature that lets me highlight specific areas in the clinical notes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
vicki stockett
Health, Wellness and Fitness, 1-10 employees
More than a year
“steady upgrades is a plus”
Pros
Having access to customer service whenever needed and seeing the software receive regular upgrades has been a real plus.
Cons
I honestly don't have any negative feedback..I wouldn't switch to another software.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Shari Phan
Hospital & Health Care, 1-10 employees
More than a year
“great options throughout”
Pros
Working through all the available options is very simple and user-friendly.
Cons
There's very little I dislike about this tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lisa Millhorn
Medical Practice, 11-50 employees
More than a year
“Useful features”
Pros
Scheduling patients is really easy and the hygiene reports are very useful.
Cons
Treatment planning could be simpler to handle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mark yabut
Hospital & Health Care, 1-10 employees
More than a year
“attentive support”
Pros
Starting out is quick and the customer service team has been really helpful whenever I needed.
Cons
I've had trouble dealing with e-claims and handling x-ray files has also been difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
jan binkley
Health, Wellness and Fitness, 11-50 employees
More than a year
“simple to use”
Pros
Doesn't take me much effort to get comfortable with and the system is easy to use.
Cons
Platform doesn't let me break things down the way I need when two companies are sharing the same system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Agnieszka Rogucka
Cosmetics, 1-10 employees
More than a year
“quick to pick up”
Pros
It didn't take long to learn at all.
Cons
I haven't experienced any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
puneet sandhu
Medical Practice, 1-10 employees
More than a year
“very convenient overall”
Pros
Day to day use is very convenient and starting out is simple. Overall my experience has been good.
Cons
It would be even better with stronger integration for X-rays and patient record files.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lalitha kothuri
Computer Software, 1-10 employees
More than a year
“reports tracking is easy”
Pros
Getting around the software is easy and the available help makes it easier to figure things out when needed. The reports and tracking features are especially useful and give a clear view of what's going on.
Cons
It took us some time to properly learn the software and we also ran into some issues related to IT hardware upgrades.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
DIANNA BOWDEN
Hospital & Health Care, 101-500 employees
More than a year
“excellent report management”
Pros
Working with our reports is very simple and adjusting or managing them doesn't take much effort.
Cons
eService feature still has some unresolved problems and I think it needs improvement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Waylon Vanderpoel
Hospital & Health Care, 1-10 employees
More than a year
“LOVE IT'S GRAPHICS”
Pros
With plenty of features packed in and graphics that look polished and appealing, this software is very user-friendly for me.
Cons
Dealing with hardware becoming difficult especially when trying to move everything over to Windows 10.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Tia Galloway
Hospital & Health Care, 1-10 employees
More than a year
“smooth system navigation”
Pros
Clean layout makes the software simple to use and finding our way around is easy. The tools are helpful and support what I need to get done.
Cons
Every now and then, the software lags a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lori KEhl
Health, Wellness and Fitness, 1-10 employees
More than a year
“exceptional customer service”
Pros
Whenever we need support, getting assistance is quick and the customer service team has been really helpful.
Cons
I have not complaints about this software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7