Dentrix Reviews

Pros

Online resource tool has been really helpful in our use.

Cons

Medical history section could be more simple, with fewer steps to complete things.

Pros

It's very user friendly and my new employees can pick it up without much trouble.

Cons

Long hold times for customer service and dealing with forms are the main downsides.

Pros

Settling into this software didn't take me long at all. It's simple to learn, easy to navigate and use.

Cons

I haven't run into any downsides while using this software.

Pros

The software is very user friendly and easy to work with for me.

Cons

It would be better if it offered more detailed insurance options, including frequency limitations, downgrades and other specific information.

Pros

Reporting features have been really useful and stand out as one of the best parts of the software.

Cons

I'd still love to see a few more options for customizing report filters.

Pros

Product is very easy to use and my new hires can pick it up without much training.

Cons

Getting help from customer service can be frustrating because the help desk is hard to reach and responses take time.

Pros

Moving through the system is very easy and I can jump to any screen from wherever I am without much hassle.

Cons

Medical history updates and responses don't transfer over automatically.

Pros

Reaching support is very convenient and calling in when needed is very easy.

Cons

I'd really like to see a feature that lets me highlight specific areas in the clinical notes.

Pros

Having access to customer service whenever needed and seeing the software receive regular upgrades has been a real plus.

Cons

I honestly don't have any negative feedback..I wouldn't switch to another software.

Pros

Working through all the available options is very simple and user-friendly.

Cons

There's very little I dislike about this tool.

Pros

Scheduling patients is really easy and the hygiene reports are very useful.

Cons

Treatment planning could be simpler to handle.

Pros

Starting out is quick and the customer service team has been really helpful whenever I needed.

Cons

I've had trouble dealing with e-claims and handling x-ray files has also been difficult.

Pros

Doesn't take me much effort to get comfortable with and the system is easy to use.

Cons

Platform doesn't let me break things down the way I need when two companies are sharing the same system.

Pros

It didn't take long to learn at all.

Cons

I haven't experienced any issues with it.

Pros

Day to day use is very convenient and starting out is simple. Overall my experience has been good.

Cons

It would be even better with stronger integration for X-rays and patient record files.

Pros

Getting around the software is easy and the available help makes it easier to figure things out when needed. The reports and tracking features are especially useful and give a clear view of what's going on.

Cons

It took us some time to properly learn the software and we also ran into some issues related to IT hardware upgrades.

Pros

Working with our reports is very simple and adjusting or managing them doesn't take much effort.

Cons

eService feature still has some unresolved problems and I think it needs improvement.

Pros

With plenty of features packed in and graphics that look polished and appealing, this software is very user-friendly for me.

Cons

Dealing with hardware becoming difficult especially when trying to move everything over to Windows 10.

Pros

Clean layout makes the software simple to use and finding our way around is easy. The tools are helpful and support what I need to get done.

Cons

Every now and then, the software lags a bit.

Pros

Whenever we need support, getting assistance is quick and the customer service team has been really helpful.

Cons

I have not complaints about this software.