Dentrix Reviews

“Employees training is easy”

Pros

Using this software has been very simple and I really enjoy using it to train our new employees to use it.

Cons

Nothing to complain about.

“quick to learn and use”

Pros

Very user-friendly and I was able to get started with it right away.

Cons

There's a lot of information to take in when you're just beginning which can feel a bit overwhelming at first.

“fast to pick-up”

Pros

Switching dental offices had me concerned about having to learn a different system but it turned out to be very user friendly and quick to pick up.

Cons

Before this change, I worked with Eaglesoft and appreciated being able to click on a tooth and instantly see that tooth's full history which is something I miss.

“smooth payment integrations”

Pros

Everything about the tool is user friendly and the insurance and payment integrations work really well for me.

Cons

Gaps in knowledge of their team around certain parts of the system mean they definitely need more training.

“Flexible workflow”

Pros

There are several different ways to get things done which is really nice.

Cons

A few issues still can't be resolved until the next update comes out.

“constantly improving integrations”

Pros

Each update brings noticeable improvements. New features are added regularly and they continue rolling out fresh integrations.

Cons

It could still use a bit more digital enhancement although it seems like that's already on the way.

“quick info lookup”

Pros

Getting information in the system is very easy so it doesn't take much time to find what I need.

Cons

It can be very slow when posting patients' insurance payments which tends to hold things up.

“does the math for us”

Pros

This product felt adaptive and easy to use. It handles the calculations for me which saves time and makes things much more convenient.

Cons

My only complaint is that the support staff seems incompetent. That's really all I have to point out.

“Overall experience explained”

Pros

I found the software easy to use for most tasks.

Cons

Billing can be a bit challenging at times especially when dealing with three insurance plans.

“efficient and user-friendly”

Pros

This product has been efficient, user-friendly and really pleasant to work with.

Cons

I haven't run into any issues with it.

“effortless scheduling”

Pros

Scheduling appointments and setting availability by day, time, room or office location worked well. It was fast to click into a day and time slot, enter the patient's name, add the reason for the visit like an emergency or root canal and estimate how much time was needed before the next patient or block.

Cons

Sending information to insurance companies was the frustrating part. When I used it as an Office Manager for a dentist and specialists, that process took a lot of training and often meant working across separate windows.

“booking appointments done right”

Pros

Booking appointments and adding new patients is very easy and quick.

Cons

Ledger is my biggest frustration. When entering claim payments, it allows any amount to be posted even adjustments and payments that go over the total charge which really should not happen. It also does not let you post a negative payment when an insurance company takes money back. There is no place to enter an effective date or cancellation date for insurance companies and you are limited to only two insurance plans. On top of that, admins have no way to delete items once the month has been closed.

“amazing for dental practice flow”

Pros

Running a top-notch dental office feels much more manageable with this practice management software. It does an excellent job coordinating treatment plans and insurance details for every patient which makes the whole office run better.

Cons

Upfront cost can feel like a big investment at first but it's absolutely worth it.

“support team is nice”

Pros

Setup was easy, it integrates nicely with our other systems, the support team has been consistently helpful and there are plenty of product options to choose from.

Cons

At times, I wish updates and changes were rolled out faster to keep up with current technology but honestly that's my only real complaint.

“Visually appealing to me”

Pros

Visual layout makes everything easier to follow and moving around the software is very simple. I can also switch between multiple buttons without any trouble which really helps the workflow.

Cons

The way supernumeraries are charted. It would be better to have a simpler option that makes them more clearly visible on the chart.

“user-friendly after the switch”

Pros

Coming over from Eaglesoft, it felt a little different at first but once I got used to it, the software was simple to work with and use day to day for most of my tasks.

Cons

Getting from one screen to another can still be a bit confusing sometimes, depending on where you're starting from.

“trusted clinical management solution”

Pros

It gives our office a lot of flexibility. There are tons of forms and different versions available so you can choose whatever fits your practice best. The G series really stands out to me and is the best option in my opinion. It runs fast, works efficiently and is very user friendly. Everyone seems to use it a little differently and that is part of what makes it so useful there really is no single right or wrong way to use it. I regularly recommend it whenever someone asks about switching to new dental software.

Cons

Certain updates require everyone to be completely out of the system before they can happen. That usually means either closing the office down for a bit or asking some employees to stay late after hours to finish updates or shut down certain parts of the system.

“accurate charting”

Pros

I've used it for both administrative work and clinical tasks and it handles both well. Charting is simple to work with and the treatment plan views can be customized in a way that helps patients understand things more clearly.

Cons

Tracking payment details can be tricky unless the person who entered the payment left a note. There are also a few problems when switching over from another dental software especially with converted payments. Payments made before the conversion show up as "converted payment" and while there is a way to see where those payments came from, it requires an extra step. On the plus side, customer support has been very helpful.

“useful modules and resources”

Pros

This tool comes with several useful modules and the online knowledge base is a strong source of support. The online training helps to some extent as well.

Cons

Almost every new update seems to introduce a number of frustrating bugs and getting help through their support line is often frustrating too.

“everything from one screen”

Pros

Nearly all of the features I use most often are available right from a single screen which makes the software really convenient to work with.

Cons

I used it for several years and honestly didn't run into any drawbacks.