Dentrix Reviews

“simple navigation and quick search”

Pros

Jumping from page to page is very basic and finding information I need on the site is quick and convenient.

Cons

Ledger view could use clearer explanations and it would help to have a pop-up confirmation when entering payments so any changes can be checked before submission.

“better patient care workflow”

Pros

Software is simple to use and it has genuinely helped us improve patient care.

Cons

New updates can take a little time to adjust to but overall they help our practice run more smoothly.

“staff training done well”

Pros

System is convenient to use and getting our new staff up to speed doesn't take much time. It's simple to learn and also easy to teach which makes training a lot more manageable.

Cons

Every now and then, the software has glitches and making changes to treatment plans can sometimes be more difficult than it should be.

“report customization is fantastic”

Pros

Running reports and tailoring them to fit what I need is really easy which is something I've loved about using it.

Cons

I don't have any negative feedback to share about it.

“simplified MY daily work”

Pros

Using it in my day-to-day work has been really simple and that's the part I appreciate most.

Cons

A few features can be tricky to locate because they're tucked behind other menu options.

“simple to use and train”

Pros

Onboarding with it has been very easy and bringing my coworkers up to speed is just as manageable.

Cons

Coming from the older version of the tool, the patient chart and treatment planning side feels a bit challenging to me.

“quick to learn overall”

Pros

Picking up the software is pretty convenient especially if you've never used anything like it before. It's simple to follow and doesn't take long to pick up.

Cons

That said a few features are still confusing and can be difficult to understand or use properly.

“Best for staff training”

Pros

It is very adaptive and getting staff up to speed on it is easy.

Cons

Updated versions are released frequently and there are times our computers can't handle them so it looks like we'll need to replace our machines soon.

“responsive customer support”

Pros

Accomplishing tasks with this software has been really easy and the interface is simple to work with. On top of that, customer service has been helpful whenever needed.

Cons

I would like to see the feature to create a wider variety of reports.

“genuinely helpful support”

Pros

This product has been excellent for us. We hardly run into any problems and on the rare occasion something comes up, support is very helpful.

Cons

Honestly I don't really have any complaints. The software as a whole has been excellent.

“fun and user-friendly”

Pros

Using this software is very easy which makes the whole experience enjoyable for everyone throughout the day.

Cons

It does have occasional glitches and when they happen, they can turn the day into a frustrating one.

“perfect for day to day use”

Pros

Working with it in our office has been very user friendly and the software is simple to use day to day.

Cons

More frequent updates to keep up with the needs of modern dentists, would make it tool even better.

“insurance and payment options integrated”

Pros

Having insurance and payment features integrated in one place is something I really appreciate.

Cons

I still don't know everything the platform can do yet so I need more training.

“Efficient capabilities overall”

Pros

It covers most of what I need and has the capabilities in the software to handle my day-to-day work well.

Cons

I'd still like the option to create more specific reports.

“capabilities keep improving”

Pros

Our entire experience has been very user friendly and it really becomes as capable as you set it up to be.

Cons

My only regret is not taking advantage of more of the available features especially text messaging, emails and new patient paperwork.

“Steady upgrades”

Pros

Integration with other programs and the ongoing improvements have been a big plus. It's also very user-friendly which makes working with it much more convenient.

Cons

I keep running into issues after system upgrades and I still feel like I haven't fully figured out everything the software is capable of.

“clear reports and visibility”

Pros

Searching reports is very easy for me and it's always clear where things stand at any moment.

Cons

A downside is the limit on how many users can be signed in at the same time.

“handy patient access”

Pros

Finding your way around the software is pretty basic and patient information is readily available whenever I need it. The updates are also a plus.

Cons

Updates can sometimes lead to downtime and only sometimes information doesn't integrate properly.

“simple navigation”

Pros

Layout is simple to move through and the colorful screens make the interface more appealing.

Cons

Some of the icons are too small and when you're on one screen, it can be difficult to switch over to another.

“easy page switching”

Pros

Moving from one page to another is smooth and the platform is very user friendly overall.

Cons

I do wish the insurance section included more options for accurate pricing especially around exclusions and similar details.