Dentrix Reviews

“Dental practice management software”

Pros

Compared with other dental practice management tools, this one offers the widest range of features I've seen.

Cons

Price is definitely on the high side but it still feels worth paying for.

“widely used and capable”

Pros

It handles the core parts of running a dental practice well. I can manage scheduling, post payments, monitor production and take care of the everyday basics. Since so many other dental offices already use it, training new staff tends to be easier. It's also convenient when requesting x-rays from another office that uses Dentrix because the interface between systems is familiar and simple to work with.

Cons

It is not as user-friendly as some other dental practice management software. It's also less easy than Eaglesoft.

“smooth integrations and charting”

Pros

Using it has been really helpful because it connects well with other programs like Dexis and Yapi which makes the transition between different office tasks much more organized. The charting feature is also very convenient especially for tooth numbering, charting and putting together treatment plans.

Cons

Every time it rolls out an update something seems to break. Right now, we're running into a problem where we can't mass invalidate tooth conditions and according to the Dentrix rep, the only option at the moment is to wait until another update comes out.

“Feels outdated”

Pros

Something it does offer is a fair amount of customization although the experience feels inconsistent from one use to the next.

Cons

The interface isn't very user friendly and comes across as outdated especially when compared with Open Dental and Eaglesoft. It also doesn't handle the same functions as efficiently or as simply.

“handy all-in-one dashboard”

Pros

One of the best parts is being able to see so much information all from a single screen which makes everything feel more convenient.

Cons

It does take a little while in the beginning to get comfortable with how the software works.

“fantastic fit for dental offices”

Pros

Performs really well for dental offices and has the features we need. The system is very user-friendly and the support team has been excellent every time I've reached out. Whenever I've needed help, they've had the answer right away and I haven't been stuck waiting on hold just to get through to someone.

Cons

My only complaint is that there aren't many options for entering checks or electronic checks. It would be better if there were more posting options available.

“Reliable front-to-back management”

Pros

Training my front desk team on it didn't take much effort and we've stuck with it for the last 15 years through at least four different versions of the software. The front office and back office features have both been very strong for us.

Cons

Weak spot is integration with software outside the Henry Schein ecosystem.

“picked it up fast”

Pros

During a month of daily use as a locum tenens at another clinic, it was completely new to me but I got comfortable with it very quickly. Within just a few days and definitely in under a week, I felt proficient using it. It includes all the standard tools I'd expect for charting and clinical notes, such as a cartoon odontogram and a well-organized treatment planning/findings workflow. I was genuinely surprised by how quickly I was able to learn my way around it. The scheduling functions were also easy to work with. I didn't use the billing side so I can't comment on that.

Cons

I can't really say it's better or worse than other similar systems. It does what it's supposed to do and overall it's perfectly fine.

“excellent features and support”

Pros

From the features to the customer service, I honestly love everything about e-services.

Cons

Patient reminder issues came up at one point but everything has since been sorted out.

“hard to navigate”

Pros

Nothing about it left a strong impression on me.

Cons

Getting comfortable with it took some effort because it was a bit confusing to understand. I was nervous about clicking the wrong thing and accidentally deleting records or patient information in the system.

“Quick appointment booking”

Pros

Charting tools have been really useful for evaluating patients' dental conditions. The system is fairly simple to navigate and I can quickly book appointments or check details from a patient's previous visits without much trouble.

Cons

When opening the clock icon it becomes slow. The interface also feels pretty bland in terms of color and I'd prefer being able to handle everything in one window instead of opening several just to note what's needed.

“all-in-one powerhouse”

Pros

It covers most of the things we need and feels like an all-in-one solution for majority of our tasks.

Cons

There's a glitch in G7 only with the monthly goals feature where I have to manually enter zero for every provider who isn't part of production otherwise the month goal doesn't display correctly.

“charting needs work”

Pros

Nothing really seems to stand out to me compared with other companies.

Cons

Biggest struggle is usability especially when it comes to charting and treatment planning.

“dynamic features with dedicated assistance”

Pros

Works well with most programs I use, comes with a powerful set of features and the customer service behind it has been really dependable.

Cons

Having many separate windows for each component is frustrating. Because it has so many tools and features, navigation can feel a bit confusing and certain functions are harder to find or figure out than they should be. It would be better if the layout were more simplified or if there were a main contents window with links to sections like finances, patient images, charting and other areas.

“Amazing dental features”

Pros

Most of the tools a dental practice needs are present here. There is a bit of a learning difficulty at first but once you understand how it works, it becomes fairly easy and supports quality patient care well. It also feels like the software is being kept current with the features people need and with digital integration in mind.

Cons

Getting started is not completely simple and the dashboard can feel somewhat cluttered. After working through that initial learning phase though, it performs its job well.

“patient management done right”

Pros

This has been very user-friendly. One feature I really appreciate is being able to deactivate and reactivate a patient without having to delete their treatment plans.

Cons

I honestly do not have any complaints about this software. It is very simple to use and offers a lot of valuable benefits.

“well-organized daily workflow”

Pros

Program is laid out in a way that makes the day much easier to handle even with a packed schedule.

Cons

A few of the features feel a bit unnecessary but aside from that, it's a really good program.

“custom reports available”

Pros

A step up from Easy Dental overall. It offers more customization and far more practical, tailored reports for office managers. Since it's similar enough to Easy Dental, the transition was pretty smooth for the office. Its popularity also helps a lot with imaging devices since software support is strong.

Cons

The treatment note module could be more adaptive. Setting up templates for treatment notes can be frustrating at times.

“quick access to pages”

Pros

The interface is very clear enough to use comfortably and I appreciate that there are several ways to access and enter the same pages.

Cons

I'd really like better compatibility with imaging software beyond Dexis especially since it's not my preferred option.

“fantastic support and community”

Pros

Overall experience has been really positive from start to finish. The customer service is outstanding and there is always someone available when help is needed. Their user conference is also excellent and I really enjoy the chance to learn new things and connect with other users. I would definitely recommend attending it.

Cons

Updates can be slow to roll out. It is also tough when the response to problems we run into is simply that the system is 'working as designed.' I would also like it to be easier to create custom reports.