Dentrix Reviews

“helpful notes access”

Pros

One feature I use all the time is the blue I button and it's been really helpful. Getting to the clinical notes is really easy and making changes to them is simple and convenient.

Cons

Getting to the reports takes way too many clicks and printing them feels painfully slow. The e-prescribe prescription feature also doesn't work at all.

“flexible workflow and tracking”

Pros

The flexibility is a big plus. It's really helpful to move back and forth between the treatment plan, chart and ledger without any hassle and being able to compare perio summaries from the previous visit with the current evaluation is especially useful.

Cons

The missing piece is voice-activated perio charting. It would also be much better to have voice activation available across every part of the charting process.

“useful resources”

Pros

Getting started with it is very easy. The online resources are really helpful and the chat experience has been a big plus as well. Once you learn the different tricks, the icons are pretty neat and make the platform even better to use.

Cons

I'd still like to see more adjustment codes available. It's also not very simple to remove older codes when they become repetitive so that part could definitely be improved.

“easy tab switching”

Pros

Moving between tabs is quick and since it works like a Windows-based application, it's simple to show others how to use it. I also appreciate that the ledger is tied to each individual instead of combining everything into family balances.

Cons

A lot of tasks have to be repeated in too many different sections. The same information should carry over automatically into every area where it applies instead of having to enter it again.

“HIPAA-friendly and feature-packed”

Pros

Getting started with it was simple and the platform keeps improving with frequent updates. The icon set is a nice touch, it's HIPAA compliant and it's really cool that it connects so well with other programs.

Cons

Automatically adding a provider to the ledger for the doctor exam would be a useful improvement. I also wish the treatment planner were more user-friendly.

“lots of useful features”

Pros

Usually several ways are suggested to get the task done in this tool which I really appreciate. I'm still coming across features I didn't even realize were there so it feels like there's always something new to learn and use.

Cons

Requiring everyone to log out before running finance charges is an inconvenient limitation. The same thing happens with updates which can be pretty inconvenient for the whole team.

“prompt support available”

Pros

There's always a rep available when help is needed and the system is very user-friendly. I've had no real issues with it, it works really well and getting around the platform is very simple.

Cons

Updates can be a bit slow at times. The doctor also doesn't always close under the correct provider and I don't like that a patient can't be archived unless the ledger balance is zero.

“centralized access across offices”

Pros

Running it in the cloud has been a big plus. Since we have two locations, being able to see both offices from one place makes everything more efficient.

Cons

Ledger is really complicated. Handling suspended credit and allocating money feels much harder than it is on this product.

“plenty of options and training”

Pros

There are a lot of different features and options available within the system which gives you plenty of ways to use it. It also offers a lot of training opportunities which is really helpful.

Cons

Some of the training sessions felt only partially explained though. A few of the speakers also didn't always seem fully knowledgeable about the topics they were covering.

“Excellent support”

Pros

Moving between modules is really quick and whenever something goes wrong, the support team is there to help. The remote access feature is the best part for me.

Cons

It can do so much that it sometimes feels a little overwhelming trying to learn and figure everything out.

“connected modules that save time”

Pros

Everything ties together really well across the modules so moving from the ledger to the chart only takes a quick click. That connection makes day-to-day work much more convenient.

Cons

Training can be a bit challenging at times because there are so many different ways to use the system. The back office handles it one way, while the front office uses it differently which can make consistency harder.

“Outstanding support team”

Pros

Sales team and staff behind it have been very professional and I really value the support they provide for both the software and hardware sides.

Cons

More small-group training classes in our area would be a welcome addition. It feels like the St. Louis region hasn't been offering many of those lately.

“updates regularly”

Pros

The feature have been really amazing and getting staff trained on the software doesn't take much effort. I also appreciate that the product is updated regularly which helps keep it current.

Cons

The maintenance fees and support costs run a bit high although the quality of the software does help justify the expense.

“faster payouts with e-claims”

Pros

There are several different ways to handle the same task which gives us a lot of flexibility. The e-claims feature has been especially helpful because we get paid much faster than when everything was sent through regular mail.

Cons

One thing I do not care for is having to come in early or stay late to finish updates and complete the end-of-month closeout.

“user friendly”

Pros

This platform is very user friendly and I really appreciate that there are multiple ways to get to the same place within the system.

Cons

Communication manager won't let us send text messages to patients unless they already have an appointment.

“keeps our team aligned”

Pros

Using it day to day is pretty easy and with the size of our staff and patient volume, it really helps everyone stay on the same page.

Cons

The more detailed parts can get complicated especially the icon buttons we don't use every day so switching formats can be a bit confusing.

“clean dashboard icons”

Pros

Getting around the system is very simple. It's quick to use and both the layout and charting are simple to work with. I really love the icons and navigation is very user-friendly.

Cons

I'm not using the system to its full potential right now because I haven't had enough training and there hasn't been enough time to complete the online training.

“Centralized data that just works”

Pros

The ledger, charts and centralized data create an effective framework for a scalable business model. It's simply a useful system for my work.

Cons

The reporting side could be better since the tools in the software feel less than optimal and should be improved. Managing definitions is also difficult.

“Love the features”

Pros

After using it for many years, it still feels very easy to learn and work with. The navigation is smooth and the overall features works really well for us.

Cons

Note entry and putting together treatment plans for our patients takes more effort than it should.

“timely text confirmations”

Pros

The text-based patient confirmations have been really helpful and work out very well. Whenever I call, the staff is always very nice and pleasant to deal with.

Cons

Frustrating part is that when an update has to be done, everyone has to log out of the computers. That makes things difficult when we have patients in the operatory.