Dentrix Reviews

“approachable customer service”

Pros

Using the system feels very accessible and getting around it is simple. The support team is also excellent and always there to help whenever questions or issues come up.

Cons

Upgrades especially with Windows and this tool, can sometimes cause glitches and those problems may take a while to get resolved.

“useful questionnaires and document center”

Pros

The questionnaires do a decent job even if they are not outstanding. I also appreciate that the document center can take scanned items and having support for multiple user programs is definitely helpful.

Cons

Making changes within a reasonable time frame can be difficult. The programming features feel outdated and there are also too many add-on modules to deal with.

“clear layout and quick learning”

Pros

Getting around the software is very easy and the layout is put together really well. It's also simple to explain to other people so training someone new on how to use it doesn't take much effort.

Cons

A downside is that I can't generate some of the specific reports I need. There are also times when we have to pull multiple reports just to find the information we're looking for.

“dexis intergration done right”

Pros

The way the modules connect with each other is really well done and the software is very user-friendly. It has the features we need and the integration with Dexis works extremely well too.

Cons

At this point, there really isn't anything we dislike about the software. Just keep making improvements and continue adding more eServices.

“flexible navigation and chart access”

Pros

Getting around the chart, patient notes and ledger feels very user friendly. I also really appreciate that there are multiple ways to reach the same section which makes it more comfortable for different users to work in the way that suits them best.

Cons

I wish it allowed using dates while writing notes, like in the ledger or treatment plan. I really prefer having that date format available.

“quick notes and detailed perio charting”

Pros

One thing that really helps day to day is the automated note templates since they make charting notes much faster. The perio chart is also very comprehensive and includes a lot of detail which is a big plus.

Cons

The continuing care module is where I run into trouble. When I check whether someone is due for a D180 perio chart, it does not automatically apply the time frame I set up to the date I entered. Instead, it only calculates from today's date.

“proactive support”

Pros

Getting started with it was convenient and the customer support team has been really helpful whenever we've needed assistance. I've also picked up a lot of new tricks while using it.

Cons

I honestly don't have any cons to mention.

“user-friendly dental office tool”

Pros

The functionality is excellent and the platform is very user-friendly. Getting started with it is simple and training others on how to use it doesn't take much effort at all.

Cons

When clicking on the other appointments tab, it would be better if there were an option to display only upcoming appointments.

“Helpful tracking for the whole team”

Pros

Getting the whole staff up and running with it didn't take much effort. It has been really useful for monitoring production and keeping track of patient information, such as missed appointments and similar details.

Cons

The reports aren't customizable and printing is a bit inconvenient since you have to go into batch processing. It would be much better if reports could be printed right after they're set up.

“clean ledger visibility”

Pros

Right away, the biggest benefit has been how simple it is for front-end staff to use. Payments and adjustments post directly to the ledger so the balance is visible at a glance without any extra effort.

Cons

Reporting still needs work. Exporting to Excel comes out messy and the reports could be a lot more customizable. The account manager also seems to be missing a connection to the full capabilities of the software.

“Overall it's useful”

Pros

There's a lot packed into it especially the wide range of features and reports available. I also really appreciate how well it integrates with other software which makes it much more useful overall.

Cons

Too much screen switching is required just to complete a single process. It would be much nicer to have one screen where I can view everything about the patient.

“paperless document center win”

Pros

Having less paper to deal with has been a huge plus and the document center is the feature I use most because it's simple to keep everything organized there. With so many options available though, it can still feel a bit overwhelming trying to figure out which features are the best fit for both my needs and my office.

Cons

No issues to mention in this software.

“shared records improve care”

Pros

A lot of really valuable features have been added and they've been incredibly useful. It's especially helpful that the whole staff can access journals, clinical notes and similar records which helps make sure patients receive the best possible care.

Cons

There have been way too many glitches. Since the upgrade on April 1st, I was spending around 5 hours a day with tech support trying to sort out a long list of problems. After moving to the highest G6 version on June 28, things improved and there have been fewer issues but I'm still spending a couple of hours a day with techs a few times each week.

“smooth reporting”

Pros

One of the best parts of using it has been the fantastic support team. The system is simple to use, training staff on it doesn't take much effort and reporting works efficiently. Tooth charting and treatment planning are simple and billing for insurance along with fee schedules works really well. It also gives us a lot of flexibility to set things up the way we want.

Cons

I do wish it offered more customization. There are certain things I'd like the software to do but its current design puts limits on that.

“useful updates for daily work”

Pros

The updates made to the system are clearly well thought out. They work well and fit into our day-to-day routine without much effort which makes them practical to use.

Cons

E-services feature is unreliable more often than it should be. Sometimes it stops working or a change is made and then it no longer functions properly and getting it fixed usually means spending a lot of time on the phone.

“patient info connected well”

Pros

Everything about the patient records is connected across each part of the software which makes a big difference. It's very simple to navigate and I can usually find exactly what I need without wasting time.

Cons

The updates can still throw me off at times because things get moved around and I'm not someone who adjusts to changes very quickly.

“easy to learn”

Pros

It's very user-friendly and getting around the software is very convenient. It doesn't take much effort to learn and training dental residents each year is simple and manageable.

Cons

Reaching support when has been a consistent problem. Whenever we have a question or need help, reaching tech support can be difficult because the hold times are often quite long.

“covenient record recovery”

Pros

One thing I appreciate most about this software is how simple it is to recover information when something gets lost or deleted. It also does a really good job of keeping patient files connected within the same family members which makes managing records much more convenient.

Cons

There is honestly not much to dislike about this software although we do run into occasional issues after new updates are released.

“powerful practice analysis tools”

Pros

From a manager's perspective, the practice analysis features are the biggest advantage. They really help with managing the systems around the office.

Cons

Patient recall side is where it falls short. It feels very complicated especially since we use Recall System Pro with it and that setup works amazingly well.

“time-saving patient tracking”

Pros

Having long-term patient information tracking built in saves a lot of time and it works especially well for employees who are dual trained. The system is simple to use which makes day-to-day tasks much more efficient.

Cons

Monthly service fees are expensive and it would be helpful to have a better way to look up instructions for specific situations without needing to contact customer service.