DoctorConnect Reviews

“Operations Manager

Pros

Their product is pretty easy to use, simple and performs its intended functions excellently.

Cons

I wish our EHR made it easier for patient-completed documents to go directly to their chart.

“Always Growing and Responsive

Pros

They continuously introduce new features to enhance our service for both us and our patients.

Cons

Setting up some features could be more intuitive I believe.

“Doctor Connect works

Pros

Doctor Connect integrates reliably with Netsmart. The feature allowing client outreach via SMS is particularly useful for rescheduling appointments, freeing up valuable administrative assistant time in clinics.

Cons

Manual entry is required for no-shows in Doctor Connect. The addition and removal of clinicians must be done manually as well. There is no option to run a report to track which clinicians are receiving sent appointments.

“Great product and great price

Pros

DoctorConnect consistently introduces new and updated features which offers great usability and value for money.

Cons

I believe it is excellent and I would not change anything at the moment.

“Excellent

Pros

The software facilitates easy communication between the agency and clients, aiding in efficient time management when sending mass messages to clients.

Cons

It is pretty tedious having to confirm that I am not a robot with every login.

“healthcare

Pros

Its user-friendly interface and the capability to reach out to challenging patients are standout features.

Cons

I have not encountered any issues in the last few years. The service has been the best.

“Doctor Connect Review

Pros

Setting it up on our end was not at all a complicated task. We could easily contact our designated person for any queries.

Cons

I did not face any problems with DoctorConnect.

“Director of Operations

Pros

Staff find it easy to use and learn. Moreover collaborating customer support team was not a hassle at all..

Cons

Currently, I do not have any issues. Thank you.

“Doctor Connect experience review

Pros

The support provided when issues arise is exceptional. Quick responses and follow-ups. By support team were outstanding in resolving our concerns.

Cons

The workflow for evaluating information in Doctor Connect and our EMR can be improved, but thats more about workflow than the product itself.

“Great system

Pros

Messaging patients and automated schedule reminders are seamlessly integrated and convenient.

Cons

It is inconvenient that we have to delete and recreate an appointment each time. We frequently reschedule appointments by dragging and dropping, so I wish they make improvements in this department.

“DC Review or [sensitive content hidden]

Pros

Rozell made customer service and implementation hassle-free and was consistently available for assistance.

Cons

I did like to have a more user-friendly and robust texting feature. Also it would be beneficial if texts could be directed to a practice phone number rather than a generic one unfamiliar to us. Additionally, having the option to send time-sensitive emails to patients would be valuable. The import process isn't seamless when sending recalls; although we've found workarounds, a smoother importing method for texting would be preferred. I'd rather not have recipients click on a link to confirm text appointments.

“Buyer Beware!

Pros

Our sales representative was very friendly prior to the purchase and even after.

Cons

Despite assurances from the Sales Rep that it would integrate with my existing EHR, the software did not integrate. I have had the software for three days but have not used it. The Sales Rep is unwilling to issue a refund, citing a locked-in one-year contract.

“Useful features and intuitive design

Pros

The feature we find most valuable is the capability to send forms to patients. This feature proved crucial during COVID and remains integral to our operations. Depending on your EHR system, the forms are automatically uploaded to the patient's chart.

Cons

The pricing is somewhat high for the product, however, the intuitive design and EHR integration make it worthwhile. But if it does not integrate with your EHR, the price may not be justified.

“Very Impressed

Pros

Doctor Connect has significantly improved our daily workflows, streamlining processes and proving exceptionally user-friendly. Their staff are responsive and have quickly addressed the rare issues we encountered. Rozell, in particular has been outstanding attentive, responsive, and incredibly helpful. I have recommended this software to our affiliates and highly endorse it.

Cons

Nothing to mention. It works exceptionally well, and we really love using all the available features.

“Great Service

Pros

This product offers exceptional ease of use and is very user-friendly.

Cons

I am unable to obtain two signatures on documents yet.

“Top patient engagement software!

Pros

The ability to text patients back and forth is a standout feature since not everyone answers phone calls promptly. We have observed that patients respond quicker via text. The Calendar provides a comprehensive view of appointments on a single screen and the Dashboard offers valuable information at a glance.

Cons

Although we do not use all the features Doctor Connect offers, I would prefer our users to receive email notifications when a patient responds via text, rather than having to repeatedly check the dashboard.

“Review

Pros

Sending appointment reminders and surveys pretty easily instead of manually calling patients is a significant advantage.

Cons

Over the past couple of months, we have had to resolve several issues such as why patients are not receiving calls/texts or surveys, especially for specific Providers.

“Doctor Connect is Easy to Use

Pros

Customizing appointment reminders is a simple process.

Cons

The documents aging function is malfunctioning, causing patients to receive forms more frequently than necessary, creating extra work for both us and our patients.

“Great Features - Outstanding Service!

Pros

The dashboard allows us to oversee scheduling, appointment confirmations and patient feedback/surveys all in one place. We use it alongside our EMR software, checking patient appointment statuses frequently throughout the day.

Cons

It serves as supplemental software for EMR and PM systems.

“Office Manager

Pros

Navigating the system is not a hassle and it can be tailored to suit our practices specific requirements.

Cons

Patients often do not read the entire email message and end up visiting our old office, however it is not a Doctor Connect-related issue.