DoctorConnect Reviews

“Operations Manager

Pros

Their product is pretty easy to use, simple and performs its intended functions excellently.

Cons

I wish our EHR made it easier for patient-completed documents to go directly to their chart.

“Always Growing and Responsive

Pros

They continuously introduce new features to enhance our service for both us and our patients.

Cons

Setting up some features could be more intuitive I believe.

“Doctor Connect works

Pros

Doctor Connect integrates reliably with Netsmart. The feature allowing client outreach via SMS is particularly useful for rescheduling appointments, freeing up valuable administrative assistant time in clinics.

Cons

Manual entry is required for no-shows in Doctor Connect. The addition and removal of clinicians must be done manually as well. There is no option to run a report to track which clinicians are receiving sent appointments.

“Great product and great price

Pros

DoctorConnect consistently introduces new and updated features which offers great usability and value for money.

Cons

I believe it is excellent and I would not change anything at the moment.

“Excellent

Pros

The software facilitates easy communication between the agency and clients, aiding in efficient time management when sending mass messages to clients.

Cons

It is pretty tedious having to confirm that I am not a robot with every login.

“healthcare

Pros

Its user-friendly interface and the capability to reach out to challenging patients are standout features.

Cons

I have not encountered any issues in the last few years. The service has been the best.

“Doctor Connect Review

Pros

Setting it up on our end was not at all a complicated task. We could easily contact our designated person for any queries.

Cons

I did not face any problems with DoctorConnect.

“Director of Operations

Pros

Staff find it easy to use and learn. Moreover collaborating customer support team was not a hassle at all..

Cons

Currently, I do not have any issues. Thank you.

“Doctor Connect experience review

Pros

The support provided when issues arise is exceptional. Quick responses and follow-ups. By support team were outstanding in resolving our concerns.

Cons

The workflow for evaluating information in Doctor Connect and our EMR can be improved, but thats more about workflow than the product itself.

“Great system

Pros

Messaging patients and automated schedule reminders are seamlessly integrated and convenient.

Cons

It is inconvenient that we have to delete and recreate an appointment each time. We frequently reschedule appointments by dragging and dropping, so I wish they make improvements in this department.

“DC Review or [sensitive content hidden]

Pros

Rozell made customer service and implementation hassle-free and was consistently available for assistance.

Cons

I did like to have a more user-friendly and robust texting feature. Also it would be beneficial if texts could be directed to a practice phone number rather than a generic one unfamiliar to us. Additionally, having the option to send time-sensitive emails to patients would be valuable. The import process isn't seamless when sending recalls; although we've found workarounds, a smoother importing method for texting would be preferred. I'd rather not have recipients click on a link to confirm text appointments.

“Buyer Beware!

Pros

Our sales representative was very friendly prior to the purchase and even after.

Cons

Despite assurances from the Sales Rep that it would integrate with my existing EHR, the software did not integrate. I have had the software for three days but have not used it. The Sales Rep is unwilling to issue a refund, citing a locked-in one-year contract.

“Useful features and intuitive design

Pros

The feature we find most valuable is the capability to send forms to patients. This feature proved crucial during COVID and remains integral to our operations. Depending on your EHR system, the forms are automatically uploaded to the patient's chart.

Cons

The pricing is somewhat high for the product, however, the intuitive design and EHR integration make it worthwhile. But if it does not integrate with your EHR, the price may not be justified.

“Very Impressed

Pros

Doctor Connect has significantly improved our daily workflows, streamlining processes and proving exceptionally user-friendly. Their staff are responsive and have quickly addressed the rare issues we encountered. Rozell, in particular has been outstanding attentive, responsive, and incredibly helpful. I have recommended this software to our affiliates and highly endorse it.

Cons

Nothing to mention. It works exceptionally well, and we really love using all the available features.

“Great Service

Pros

This product offers exceptional ease of use and is very user-friendly.

Cons

I am unable to obtain two signatures on documents yet.

“Top patient engagement software!

Pros

The ability to text patients back and forth is a standout feature since not everyone answers phone calls promptly. We have observed that patients respond quicker via text. The Calendar provides a comprehensive view of appointments on a single screen and the Dashboard offers valuable information at a glance.

Cons

Although we do not use all the features Doctor Connect offers, I would prefer our users to receive email notifications when a patient responds via text, rather than having to repeatedly check the dashboard.

“Review

Pros

Sending appointment reminders and surveys pretty easily instead of manually calling patients is a significant advantage.

Cons

Over the past couple of months, we have had to resolve several issues such as why patients are not receiving calls/texts or surveys, especially for specific Providers.

“Doctor Connect is Easy to Use

Pros

Customizing appointment reminders is a simple process.

Cons

The documents aging function is malfunctioning, causing patients to receive forms more frequently than necessary, creating extra work for both us and our patients.

“Great Features - Outstanding Service!

Pros

The dashboard allows us to oversee scheduling, appointment confirmations and patient feedback/surveys all in one place. We use it alongside our EMR software, checking patient appointment statuses frequently throughout the day.

Cons

It serves as supplemental software for EMR and PM systems.

“Office Manager

Pros

Navigating the system is not a hassle and it can be tailored to suit our practices specific requirements.

Cons

Patients often do not read the entire email message and end up visiting our old office, however it is not a Doctor Connect-related issue.

“Best Software

Pros

Using and navigating the system is pretty easy. It helps reduce no-shows and the reminders are highly beneficial in our line of work.

Cons

When accessed through on my phone, the interface is too small to read comfortably.

“Best customer service!

Pros

Navigation is not hassle. Their customer service is exceptional! They promptly address any issues that arise and consistently resolve them to our satisfaction.

Cons

Currently, everything is satisfactory. We are highly satisfied with this product overall.

“Great software with amazing customer service

Pros

It is completely automated which makes it such a delight to use. The software sends reminders out to patients and we no longer have to follow up with them about appointments.

Cons

It would be nice to have more customization options in the software.

“Doctor Connect has been wonderful

Pros

We have had a very good experience with the software and customer care always reaches out to us in a jiffy. It is fully functional and we can connect with patients and avoid no-shows.

Cons

It did not have integration capabilities when I paid for it.

“Great features

Pros

It has a lot of great features for practice management. We can send text reminders to our patients using the automatic scheduler.

Cons

There are no cons to report at the moment for this software.

“Contract is worthless

Pros

My experience was average. We faced numerous confirmation issues due to our older patient demographic being unfamiliar with texts/emails. This led to more messages being left than it was worth, requiring additional calls from my staff.

Cons

As mentioned earlier, integration with our current software system has been challenging, leading to additional work.

“DoctorConnect - Efficient and Effortless

Pros

The dashboard is quite user-friendly which provides actionable insights that allow us to efficiently manage our practice.

Cons

Integration with our EHR is not the best as it requires manual effort to upload schedules.

“Great Software

Pros

I really like that the staff can communicate with patients regarding their appointments. They can reschedule or cancel via text if necessary.

Cons

I wish reviews and surveys were included in our package.

“DoctorConnect

Pros

The product is highly user-friendly. DoctorConnect seamlessly integrated with our practice management software.

Cons

There is nothing specific to mention in this section.

“Doctor Connect

Pros

Deploying this product was simple, and it offers an excellent way to communicate with our patients. Doctor Connect enhanced our patient communication, saving us time by eliminating daily confirmation calls. Immediate form submissions and automatic returns streamline our processes.

Cons

I have no complaints about the software and neither have I heard any from the staff.

“DoctorConnect Reminders

Pros

Implementation was a smooth process. The sales manager and support team are professional, responsive, and friendly. Bulk messaging is a significant advantage for us. They provided outstanding end-user training during implementation.

Cons

A comprehensive end-user documentation would be beneficial but currently is not provided.

“Great customer service

Pros

In terms of customer service and reliability, changes are swiftly implemented when necessary.

Cons

There is nothing I find displeasing about the product.

“FGC review of DoctorConnect

Pros

The feature that stands out to me the most is the ability to engage in two-way texting with our consumers.

Cons

Our previous system was outdated and riddled with flaws. Transitioning to DoctorConnect marked a significant upgrade for us. I have no complaints as I love all the features we have used so far.

“5 star software program!!

Pros

This software excels in appointment reminders and allows for free text exchanges with patients, a crucial feature during the COVID-19 pandemic. The option for patients to check in via text from the parking lot was particularly beneficial. Many other software programs we considered lacked this capability. The customer support has always been prompt.

Cons

Our primary concern with the software is the inability to modify our reminder messages internally. However, our support person consistently responds promptly to make the changes for us!

“Efficient and Easy To Use!

Pros

The integration process was seamless, and the support team member quickly created our custom reminders. She is exceptional and consistently responsive to our queries. The training was efficient, and we were operational with appointment reminders on the same day as training!

Cons

Not cons - DoctorConnect proves to be an excellent platform that is incredibly user-friendly!

“CARTI Feedback

Pros

Our team really like the convenience of texting patients back and forth to resolve issues without resorting to phone calls, especially when they are occupied in the clinic all day.

Cons

I genuinely have nothing to criticize.

“All offices need this!

Pros

I really like DoctorConnects due to several reasons. Firstly, the user-friendly interface and the responsive support team helps a lot! They promptly address and resolve any issues while exceeding expectations in their helpfulness.

Cons

There is nothing I dislike about this software! I wholeheartedly recommend this product to everyone! No negative feedback to share!

“Convenient during the pandemic

Pros

It is easy to use and allowed us to connect with patients without them having to leave their home. The telemedicine feature is convenient.

Cons

No cons to report.

“Fast and affordable.

Pros

Anyone can buy this product as it is very affordable. It is very intuitive and fast, and one can easily get the scheduling tasks done by it. It is packed with amazing features and a very organized dashboard. The support team has been great and is very friendly.

Cons

If support could also be provided on Sundays, it would be a great addition to this. However, there are not as such any issues.

“Increased efficiency of work.

Pros

Extremely easy to use and has a very user-friendly interface. This has made medical billing and encounter noting of the clients a lot easier for me. A great system for scheduling patients’ appointments.

Cons

This can not be used from home or anywhere other than the office as it is not cloud-based software. Consequently, to access the database you need to log in to the onsite computer.

“Remaining associated with patients

Pros

I truly like using Baycare. It makes a difference with remaining in contacts with patients and keeping their data secure and accessible to them when they require it.

Cons

I do not like how after you begin having issues, it just freezes and you have to restart it

“A wonderful product overall

Pros

I love how this program is really easy to use. The customer supports is hands down the best for sure. It is a really better product overall.

Cons

I just want them to have the ability to customize it more when it comes to ReCare. Its great otherwise.

“Maintains a link between doctors and patients

Pros

It helps you stay connected with patients and keeps their information safe. Besides this patients can easily access their information whenever they want to.

Cons

It glitches sometimes and you have to re-open it.

“Doctor Connect Review

Pros

The softwares ease of use and functionality in reaching patients have significantly reduced the practice's no-shows by over 60% and prove cost-efficient.

Cons

I had to opt for a stand-alone version because there was no patch available for my EHR when the program was implemented.

“I love this software.

Pros

I love this software so much. It has saved us so much time.

Cons

I dont like the waitlist feature but apparently, its still in its beta phase.

“I love the product itself but the customer support is phenomenal.

Pros

Automated alerts have saved us so much time and money. We can are also able to catch clients who decide not to show up last minute via texts the software sends right before the appointment!

Cons

My only slight issue is the new Waitlist feature which they are testing. I think it will require extensive training and could end up being beneficial but the jury is out on it currently!

“DoctorConnect, great product, terrific staff, and swift customer support!

Pros

DoctorConnect has been a game-changer for our administrative support team, saving us a lot of time. The automated reminders seamlessly integrate with our EMR/EHR, thanks to the exceptional IT team that assisted in the setup. By communicating with clients through their preferred channels (text, call, email), we save time and money, reducing no-shows and cancellations. Engaging with clients who haven't confirmed appointments beforehand via a quick text has helped us prevent many missed appointments. Customizable templates tailored to our admin and client needs have streamlined our communications with minimal training, enhancing client interactions effectively.

Cons

There is not much we find fault with in DoctorConnect. One minor issue is with their "Waitlist" feature, which is still in beta. Despite being tech-savvy, I have struggled to use it effectively without adding extra work or requiring extended training for my team. However, after providing feedback to their team of developers and my account manager, they have welcomed and incorporated the suggestions. I anticipate this feature will become one of their pivotal offerings, enhancing its success. Once perfected, this automation will significantly save time and money for our practice.

“DOCTOR CONNECT "An amazing software for patient communications"!

Pros

Enhanced customer communications and staff time management have led to reduced overtime. The ability to target specific patient groups, such as individual physicians or locations, proves invaluable during scenarios like inclement weather or unexpected physician absences. The software is reasonably priced, with exceptional customer service and support. Decreased incoming phone calls allow more focus on daily tasks, contributing to an improved no-show rate.

Cons

I cannot think of anything that I dislike.

“Why didn't we make the switch sooner?!?

Pros

Transitioning to Doctor Connect for reminder calls was a breeze and swift! Our sales director, Catherine, was fantastic and made the process seamless. The user-friendly dashboard of Doctor Connect is a hit with the staff! We wish we had made the switch years ago!

Cons

So far, I have not come across anything that I do not like!

“Support is outstanding!

Pros

With the help of this software it is so easy to send out appointment reminders. The support team of DoctorConnect is outstanding. They are always there to help us and are extremely friendly. The support team helped us customize our Survey emails. We haven’t seen any technical glitches since we started using DoctorConnect back in the early 2016.

Cons

There are a few predictable problems on the one-way interface, but it is not a major issue to worry about.