softwareDoctorConnect Patient Engagement Software Reviews
16 Reviews
Overall Rating
4.6
16 Reviews
Rating Distribution
5
(10)
4
(5)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Overall Rating
4.6
16 Reviews
Rating Distribution
5
(10)
4
(5)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Filters
Specialty
Provider Size
Time Used
Great software with amazing customer service
Great software with amazing customer service
Pros
It is completely automated which makes it such a delight to use. The software sends reminders out to patients and we no longer have to follow up with them about appointments.
Cons
It would be nice to have more customization options in the software.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Selena
Kelly Eye Center, 2-9 employees
May 09, 2022
Doctor Connect has been wonderful
Doctor Connect has been wonderful
Pros
We have had a very good experience with the software and customer care always reaches out to us in a jiffy. It is fully functional and we can connect with patients and avoid no-shows.
Cons
It did not have integration capabilities when I paid for it.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Emmet
Capital Cardiology Clinic, 2-9 employees
Apr 23, 2022
Great features
Great features
Pros
It has a lot of great features for practice management. We can send text reminders to our patients using the automatic scheduler.
Cons
There are no cons to report at the moment for this software.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Maya
Hershey PC, 1000+ employees
Mar 29, 2022
Convenient during the pandemic
Convenient during the pandemic
Pros
It is easy to use and allowed us to connect with patients without them having to leave their home. The telemedicine feature is convenient.
Cons
No cons to report.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Diane
Bethesda Hospital, 500-999 employees
Apr 09, 2021
Fast and affordable.
Fast and affordable.
Pros
Anyone can buy this product as it is very affordable. It is very intuitive and fast, and one can easily get the scheduling tasks done by it. It is packed with amazing features and a very organized dashboard. The support team has been great and is very friendly.
Cons
If support could also be provided on Sundays, it would be a great addition to this. However, there are not as such any issues.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Michelle
Family Medical, 10-49 employees
Apr 06, 2021
Increased efficiency of work.
Increased efficiency of work.
Pros
Extremely easy to use and has a very user-friendly interface. This has made medical billing and encounter noting of the clients a lot easier for me. A great system for scheduling patients’ appointments.
Cons
This can not be used from home or anywhere other than the office as it is not cloud-based software. Consequently, to access the database you need to log in to the onsite computer.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Cindy
Associated Urological Specialists, LLC, 100-499 employees
Apr 05, 2021
Remaining associated with patients
Remaining associated with patients
Pros
I truly like using Baycare. It makes a difference with remaining in contacts with patients and keeping their data secure and accessible to them when they require it.
Cons
I do not like how after you begin having issues, it just freezes and you have to restart it
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Aria
Hospital and Health Care, 500-999 employees
Mar 10, 2021
A wonderful product overall
A wonderful product overall
Pros
I love how this program is really easy to use. The customer supports is hands down the best for sure. It is a really better product overall.
Cons
I just want them to have the ability to customize it more when it comes to ReCare. Its great otherwise.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Joshua
Mental Health Care, 10-49 employees
Mar 04, 2021
Maintains a link between doctors and patients
Maintains a link between doctors and patients
Pros
It helps you stay connected with patients and keeps their information safe. Besides this patients can easily access their information whenever they want to.
Cons
It glitches sometimes and you have to re-open it.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
User
Hospital and health Care, 100-499 employees
Mar 01, 2021
I love this software.
I love this software.
Pros
I love this software so much. It has saved us so much time.
Cons
I dont like the waitlist feature but apparently, its still in its beta phase.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Joshua
Renewal Christian Counseling Center, 11-50 employees employees
Sep 16, 2020
I love the product itself but the customer support is phenomenal.
I love the product itself but the customer support is phenomenal.
Pros
Automated alerts have saved us so much time and money. We can are also able to catch clients who decide not to show up last minute via texts the software sends right before the appointment!
Cons
My only slight issue is the new Waitlist feature which they are testing. I think it will require extensive training and could end up being beneficial but the jury is out on it currently!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Joshua
Renewal Christian Counseling Center, 11-50 employees employees
Sep 03, 2020
Support is outstanding!
Support is outstanding!
Pros
With the help of this software it is so easy to send out appointment reminders. The support team of DoctorConnect is outstanding. They are always there to help us and are extremely friendly. The support team helped us customize our Survey emails. We haven’t seen any technical glitches since we started using DoctorConnect back in the early 2016.
Cons
There are a few predictable problems on the one-way interface, but it is not a major issue to worry about.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
William
Bryn Mawr Skin & Cancer Institute, 51-200 employees employees
May 15, 2019
Acupuncture
Acupuncture
Pros
We use this software mainly for scheduling. It does the reminder call itself, which saves a lot of our time. The support team of DoctorConnect is really amazing, they train you completely and always help you whenever you’re in need of their help. With this system, communication between patient and staff has become a lot more easy and trouble free. Plus, it can be accessed from anywhere at any time.
Cons
I would like them to add a print functionality, so that we are able to print the schedule on a daily basis. Also, there is no way to edit an appointment, if we make a mistake or just have to make changes to the appointment, we have to delete it completely and start over. It would be great if they add an edit feature for appointments as well. The interface is not pleasing at all.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Carrie
Eastern Healing Solutions, 2-10 employees employees
Aug 14, 2018
Love it!
Love it!
Pros
This product was exactly what we have been looking for. Since day one it has been so amazing that we love it. It is so easy to use this system. The training was great, and now we can easily train other employees as well.
Cons
There is a flaw that we noticed in the system and it is that we are unable to change the phone number in real time. Neither can we reset it nor change it. If they add this function to the system, everything will be great about this product.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Gia
Denver Endo Center, - employees
Apr 13, 2018
Love this software!
Love this software!
Pros
The emergency blasts of this product are really great, I’ve used it and then mentioning about it. It is amazing. The support team is very user-friendly. The representative assigned to us “Rozell” is outstanding. A lot of time is being saved by our staff, that was utilized making individual calls to a large volume of patients daily. Time is now being used in keeping things organized and working hard to provide better patient care.
Cons
We haven’t faced any cons of this product yet. Any minor issues that we faced during the implementation process and learning were quickly resolved for us. Highly impressed by the team.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Cindy
Associated Urological Specialists, LLC, 51-200 employees employees
Apr 12, 2018
Fast and Affordable.
Fast and Affordable.
Pros
The product is great, it is affordable, so anyone can get it. The product itself is very efficient, and fast. You can easily get the tasks done by it. The customer support team is extremely friendly, they are the best. The sales representative that I communicate with is wonderful, the way she trained us, benefitted us a lot.
Cons
There isn’t anything major, just that if they could provide support on Sundays as well. Although, the issue was resolved first thing on Monday morning.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Michelle
Family Medical, - employees
May 15, 2017
Filters
Great software with amazing customer service
Great software with amazing customer service
Pros
It is completely automated which makes it such a delight to use. The software sends reminders out to patients and we no longer have to follow up with them about appointments.
Cons
It would be nice to have more customization options in the software.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Selena
Kelly Eye Center, 2-9 employees
May 09, 2022
Doctor Connect has been wonderful
Doctor Connect has been wonderful
Pros
We have had a very good experience with the software and customer care always reaches out to us in a jiffy. It is fully functional and we can connect with patients and avoid no-shows.
Cons
It did not have integration capabilities when I paid for it.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Emmet
Capital Cardiology Clinic, 2-9 employees
Apr 23, 2022
Great features
Great features
Pros
It has a lot of great features for practice management. We can send text reminders to our patients using the automatic scheduler.
Cons
There are no cons to report at the moment for this software.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Maya
Hershey PC, 1000+ employees
Mar 29, 2022
Convenient during the pandemic
Convenient during the pandemic
Pros
It is easy to use and allowed us to connect with patients without them having to leave their home. The telemedicine feature is convenient.
Cons
No cons to report.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Diane
Bethesda Hospital, 500-999 employees
Apr 09, 2021
Fast and affordable.
Fast and affordable.
Pros
Anyone can buy this product as it is very affordable. It is very intuitive and fast, and one can easily get the scheduling tasks done by it. It is packed with amazing features and a very organized dashboard. The support team has been great and is very friendly.
Cons
If support could also be provided on Sundays, it would be a great addition to this. However, there are not as such any issues.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Michelle
Family Medical, 10-49 employees
Apr 06, 2021
Increased efficiency of work.
Increased efficiency of work.
Pros
Extremely easy to use and has a very user-friendly interface. This has made medical billing and encounter noting of the clients a lot easier for me. A great system for scheduling patients’ appointments.
Cons
This can not be used from home or anywhere other than the office as it is not cloud-based software. Consequently, to access the database you need to log in to the onsite computer.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Cindy
Associated Urological Specialists, LLC, 100-499 employees
Apr 05, 2021
Remaining associated with patients
Remaining associated with patients
Pros
I truly like using Baycare. It makes a difference with remaining in contacts with patients and keeping their data secure and accessible to them when they require it.
Cons
I do not like how after you begin having issues, it just freezes and you have to restart it
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Aria
Hospital and Health Care, 500-999 employees
Mar 10, 2021
A wonderful product overall
A wonderful product overall
Pros
I love how this program is really easy to use. The customer supports is hands down the best for sure. It is a really better product overall.
Cons
I just want them to have the ability to customize it more when it comes to ReCare. Its great otherwise.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Joshua
Mental Health Care, 10-49 employees
Mar 04, 2021
Maintains a link between doctors and patients
Maintains a link between doctors and patients
Pros
It helps you stay connected with patients and keeps their information safe. Besides this patients can easily access their information whenever they want to.
Cons
It glitches sometimes and you have to re-open it.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
User
Hospital and health Care, 100-499 employees
Mar 01, 2021
I love this software.
I love this software.
Pros
I love this software so much. It has saved us so much time.
Cons
I dont like the waitlist feature but apparently, its still in its beta phase.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Joshua
Renewal Christian Counseling Center, 11-50 employees employees
Sep 16, 2020
I love the product itself but the customer support is phenomenal.
I love the product itself but the customer support is phenomenal.
Pros
Automated alerts have saved us so much time and money. We can are also able to catch clients who decide not to show up last minute via texts the software sends right before the appointment!
Cons
My only slight issue is the new Waitlist feature which they are testing. I think it will require extensive training and could end up being beneficial but the jury is out on it currently!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Joshua
Renewal Christian Counseling Center, 11-50 employees employees
Sep 03, 2020
Support is outstanding!
Support is outstanding!
Pros
With the help of this software it is so easy to send out appointment reminders. The support team of DoctorConnect is outstanding. They are always there to help us and are extremely friendly. The support team helped us customize our Survey emails. We haven’t seen any technical glitches since we started using DoctorConnect back in the early 2016.
Cons
There are a few predictable problems on the one-way interface, but it is not a major issue to worry about.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
William
Bryn Mawr Skin & Cancer Institute, 51-200 employees employees
May 15, 2019
Acupuncture
Acupuncture
Pros
We use this software mainly for scheduling. It does the reminder call itself, which saves a lot of our time. The support team of DoctorConnect is really amazing, they train you completely and always help you whenever you’re in need of their help. With this system, communication between patient and staff has become a lot more easy and trouble free. Plus, it can be accessed from anywhere at any time.
Cons
I would like them to add a print functionality, so that we are able to print the schedule on a daily basis. Also, there is no way to edit an appointment, if we make a mistake or just have to make changes to the appointment, we have to delete it completely and start over. It would be great if they add an edit feature for appointments as well. The interface is not pleasing at all.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Carrie
Eastern Healing Solutions, 2-10 employees employees
Aug 14, 2018
Love it!
Love it!
Pros
This product was exactly what we have been looking for. Since day one it has been so amazing that we love it. It is so easy to use this system. The training was great, and now we can easily train other employees as well.
Cons
There is a flaw that we noticed in the system and it is that we are unable to change the phone number in real time. Neither can we reset it nor change it. If they add this function to the system, everything will be great about this product.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Gia
Denver Endo Center, - employees
Apr 13, 2018
Love this software!
Love this software!
Pros
The emergency blasts of this product are really great, I’ve used it and then mentioning about it. It is amazing. The support team is very user-friendly. The representative assigned to us “Rozell” is outstanding. A lot of time is being saved by our staff, that was utilized making individual calls to a large volume of patients daily. Time is now being used in keeping things organized and working hard to provide better patient care.
Cons
We haven’t faced any cons of this product yet. Any minor issues that we faced during the implementation process and learning were quickly resolved for us. Highly impressed by the team.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Cindy
Associated Urological Specialists, LLC, 51-200 employees employees
Apr 12, 2018
Fast and Affordable.
Fast and Affordable.
Pros
The product is great, it is affordable, so anyone can get it. The product itself is very efficient, and fast. You can easily get the tasks done by it. The customer support team is extremely friendly, they are the best. The sales representative that I communicate with is wonderful, the way she trained us, benefitted us a lot.
Cons
There isn’t anything major, just that if they could provide support on Sundays as well. Although, the issue was resolved first thing on Monday morning.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Michelle
Family Medical, - employees
May 15, 2017