DrChrono Reviews

“Happy with our decision

Pros

Provider documentation is smooth visually pleasing and customizable.

Cons

I wish my medical assistant could prepare prescriptions in advance for my approval to save time.

“The best system out there!

Pros

I have worked with a few EHR software in my day, but hands down, DrChrono has provided me with the best experience overall. The ease of use, support, and powerful features have helped me streamline my clinical, organizational, and financial operations and tasks. Customer support is also efficient and just an email away to get your queries sorted out.

Cons

I am pretty satisfied with the performance of DrChrono. So no complaints so far.

“One of the best system available

Pros

DrChrono EHR is a highly user-friendly software that requires little to no training, thus saving us time. The demo helped overcome any potential difficulty. We are pretty satisfied with the software capabilities, and how it streamlines our day-to-day operations without disturbing the flow.

Cons

The system requires a mild learning curve to get a grip on it.

“Awesome Experience with DrChrono!

Pros

DrChrono’s features have helped us optimize our medical practice. We love the custom features very much and ease of use. Patients find it very easy to contact us seamlessly through the online portal. The software is user-friendly, and we know the efficient customer support team is just a call away in case of any query!

Cons

Nothing to report at the moment.

“It started out great

Pros

In 2012 it was excellent with stellar customer service and value for money.

Cons

As the company expanded customer service deteriorated especially with the iPad version being unreliable.

“We use it everyday.

Pros

DrChrono has been one of the most effective software for streamlining patient communication. The software offers multiple customizable features for various specialties. The features, demo, support, and training are highly effective, efficient, and worth the DrChrono cost.

Cons

The system is a bit costly as compared to other software in the market.

“Disappointed in product

Pros

Scheduling patients is easy and the systems aesthetics are pleasing.

Cons

Submitting a trouble ticket for issues is cumbersome and the lack of decent reporting makes it challenging to run a business efficiently.

“Bad Product, Bad Support, Bad Outcome

Pros

Although it appears promising it lacks reliability.

Cons

They oversell the ease of data transfer from previous EMRs leaving you to manually re-enter years of data.

“Simple, adaptable and enjoyed by all

Pros

We find it simple to operate. Also it is highly adaptable. Our team and our patients really enjoy the EMR and the check-in workflow.

Cons

I feel like some providers are not comfortable using iPads or Apple-specific hardware that the EMR works best with yet I genuinely love it!

“Only sign up if you know you will never leave

Pros

The software offers extensive customization and serves as an all-in-one system.

Cons

Im here writing this review because of a horrendous service slowdown. Theres no way to call for assistance leaving me frustrated.

“Smooth start with an open APi

Pros

Getting started was smooth for me as onboarding was simple, the interface feels user-friendly and I like that there is an open API.

Cons

Support has been hit or miss from my experience and I have noticed the pricing sits toward the expensive side.

“great templates but has some restrictive options and costly

Pros

I am a big fan of the custom templates as they work very well and feel fully integrated with iOS. The appointment reminders are excellent too. There are so many features packed in that I probably won't use half of them and the reporting tools are top-notch too.

Cons

well I get frustrated by how few pronoun options the system allows and I cannot use Mr. or Mrs. followed by a last name. Also the platform is pricey. The check-in app is not good too. I feel like it would be better if patients could simply sign in without re-entering their entire profile. Faxing costs are high at five cents per page and adding an additional provider costs the same as the initial one.

“One of the best EHR available

Pros

This EHR is remarkably easy to use compared to others Ive tried.

Cons

Ive suggested improvements to allow selecting services for specific rooms to streamline online scheduling but its still being reviewed.

“offers flexibility for organized patient care

Pros

For my practice DrChrono gives the kind of flexibility our medical team needs to deliver organized, secure patient care. It also adapts well when I am managing multiple doctors and locations.

Cons

I find it somewhat cluttered and not always user friendly because several features feel awkward to use in day to day workflows. For example when I schedule staff breaks they show up as appointments and that same appointment data is sent via the API which has caused me a fair amount of confusion in certain situations.

“Do not trust Drchrono, will not deliver what they promise, you can never get in contact with anyone

Pros

The Gyn chart is usable but has limitations especially with data transfer.

Cons

The OB chart is disorganized requiring checking multiple places for information.

“EMR is full of glitches and issues

Pros

Its reasonably priced and has a clean interface.

Cons

The EMR and patient portal are both inefficient and user-unfriendly.

“TERRIBLE CUSTOMER SERVICE! DON'T DO IT!

Pros

I appreciate the ability to customize templates and the scheduling calendar.

Cons

Numerous system crashes led us to switch EHR systems but DrChrono has been unresponsive in transferring our data.

“When it work's, it is pretty good. When it doesn't (often) you are basically on your own...

Pros

DrChrono offers solid scheduling and billing functions and its web-based platform is convenient.

Cons

Technical issues are frequent and the software lacks customization options.

“Love it! No looking back

Pros

I have used this product for a long time now and I am so happy with the way it has been designed and the functionality it offers. It works on both computers and iPads which makes it easy to take on rounds.

Cons

NA

“Great once you get trained

Pros

It is very intuitive once you learn how to use it. All my patient charts are in one place and I no longer have to run after files.

Cons

The learning curve is quite long.