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Eaglesoft Reviews
50 Review(s)
softwareOverall Rating
4.3
50 Review(s)
Rating Distribution
5
(27)
4
(13)
3
(8)
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Overall Rating
4.3
50 Review(s)
Rating Distribution
5
(27)
4
(13)
3
(8)
2
(1)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
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Time Used
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Eaglesoft is #2 in my opinion
Eaglesoft is #2 in my opinion
Pros
I find everything about Eaglesoft to be excellent, with the only exception being the clinical chart, which I don't particularly like.
Cons
The charting in Eaglesoft is not very intuitive, which is why I prefer using Dentrix for its better functionality.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Jennifer
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Eaglesoft Review
Eaglesoft Review
Pros
It's simple to use. Generally, it's simple to navigate, and answers are easy to find if questions arise.
Cons
I frequently encounter issues where I get kicked out or the system locks up during the day, causing disruptions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
KATHY
Medical Practice, 11-50 employees
More than a year
January 2024
Started as a great product but not keeping up to date
Started as a great product but not keeping up to date
Pros
Eaglesoft offers an impressive array of features, and overall, it is quite easy to use and understand.
Cons
This system is server-based and feels quite outdated. It's only fully compatible with Microsoft Office 2010, which is no longer supported by Microsoft, and it works with very few printers and scanners.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Rachael
Hospital & Health Care, 11-50 employees
More than a year
January 2024
Eaglesoft
Eaglesoft
Pros
The process of submitting claims was both easy and smooth, making it hassle-free.
Cons
The process of creating and customizing reports is complicated and not simple.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
odette
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2023
One of the best Dental center management software
One of the best Dental center management software
Pros
Eaglesoft offers the most comprehensive dental software functions and features. It's impressive for appointments, patient records, and history.
Cons
With Eaglesoft, I found that I needed specialist technical support for both troubleshooting and maintenance, which added to the complexity.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Alaa
Hospital & Health Care, 11-50 employees
Less than a year
September 2023
Great program in the dental world, easy to use.
Great program in the dental world, easy to use.
Pros
I love the features for sending claims and using attachments. Checking eligibility directly through the program is easy and essential.
Cons
The program has a tendency to freeze up at times, and this can be very frustrating when trying to get work done.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Rebecca
Hospital & Health Care, 11-50 employees
More than a year
May 2023
FOrmer Eaglsoft User
FOrmer Eaglsoft User
Pros
I believe Eaglesoft is one of the easiest and most concise dental office software options available. Practice and patient reports are easily accessible for administrative purposes.
Cons
One of the things I'm not fond of with Eaglesoft is the process of rescheduling appointments, as it seems like there could be a more efficient and quicker way to handle this.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Janet
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2023
Tried and True
Tried and True
Pros
Eaglesoft is widely used, so most dental professionals are familiar with it. It's also very easy to learn, and each new version improves it further.
Cons
Honestly, Eaglesoft today still looks remarkably similar to how it did back in 2015 when we first started using it. I would have expected improvements in the graphical interface by now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duc
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2023
An absolute necessity
An absolute necessity
Pros
This software allows us to do many things simpler dental software cannot, especially with reporting. There are many comprehensive reports that let us see whats happening throughout our practice, including production, collections, insurance, and accounts receivable. Most importantly, it helps us keep track of everything from a clinical and administrative perspective.
Cons
Customer support with Eaglesoft is severely lacking. Every time we encounter any issues or bugs, we are politely told to deal with it until the next software update, and they make it very difficult to perform these updates.
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Jessica
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2023
Outstanding Customer Service
Outstanding Customer Service
Pros
Customer service was great, team managed to get the system back up and schedule a system update.
Cons
When the system crashed, they were able to get the office back online, but it was quite a hassle.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bridgette
Hospital & Health Care, 1-10 employees
More than a year
March 2023
Love Eaglesoft
Love Eaglesoft
Pros
There are so many reports and multiple functionalities within the software. It's easy to customize.
Cons
Since not every office uses Eaglesoft, training new staff becomes a challenging task.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Hospital & Health Care, 101-500 employees
More than a year
February 2023
Easy to get used to
Easy to get used to
Pros
Eaglesoft has all the features a dental office needs. It's also easy to train employees on, and they grasp it quickly.
Cons
Occasionally, the system glitches, and we have to restart it, but fortunately, this doesn't happen often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hailey
Education Management, 1-10 employees
More than a year
January 2023
OK- but development, upgrades, and fixes NEVER COME......
OK- but development, upgrades, and fixes NEVER COME......
Pros
Support answers the phone eventually, but usually, the issue is that development has not fixed an old problem and hasn't kept up with technology.
Cons
Development and fixes for Eaglesoft seem to have stopped 15 years ago. Any changes made today are mainly cosmetic. The imaging resolution is outdated, and I can't save HD images or use HD cameras without lowering the resolution to get Eaglesoft to work. The database is still a 32-bit system in a 64-bit world.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
2
James
Hospital & Health Care, 1-10 employees
More than a year
January 2023
dental pms
dental pms
Pros
It's pretty easy to navigate. Not a difficult software to learn.
Cons
Eaglesoft could definitely use better functions for handling insurance and claims, as the current system is lacking.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
kelly
Hospital & Health Care, 1-10 employees
More than a year
December 2022
Eagle has landed, but a bit too Soft (needs more Ummph!)
Eagle has landed, but a bit too Soft (needs more Ummph!)
Pros
There's good integration between the schedule, images, and treatment plan. I love how we can do the same task in 2-3 different ways.
Cons
The customization options for teeth charting are very poor, the menus are non-intuitive and complex, and it's extremely slow to incorporate the latest technology. It still cannot be used on Apple devices and takes at least six months to install after every new Windows version. In 2022, it's shocking that it's not mobile-friendly.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Phil
Medical Practice, 11-50 employees
More than a year
November 2022
EagleSoft is SUPER user friendly and makes the office so a breeze!
EagleSoft is SUPER user friendly and makes the office so a breeze!
Pros
The software is incredibly easy to use. The customer service is excellent, and the live chat feature is truly amazing!
Cons
There's nothing I can think of that I dislike about Eaglesoft; I love it that much!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darcie
Health, Wellness and Fitness, 11-50 employees
More than a year
November 2022
5 Stars!
5 Stars!
Pros
I like how easy it is to integrate with other systems to help us get reviews.
Cons
Honestly, there's nothing I can complain about with Eaglesoft. It is super easy to use and incredibly efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sarah
Marketing and Advertising, 101-500 employees
More than a year
October 2022
Good application for management
Good application for management
Pros
This is very powerful software for creating, moving, and deleting appointments.
Cons
You need some educational qualifications to operate Eaglesoft effectively, which can be a barrier for some users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
nitin
Furniture, 1-10 employees
More than a year
September 2022
Eaglesoft- can't live without it.
Eaglesoft- can't live without it.
Pros
The most impactful feature for our office is the reports you can create. Each report is easy to customize and use for your business needs.
Cons
I feel the FAQ website for Eaglesoft could be improved by including more detailed information for when issues or questions arise, so I wouldn't have to call support as often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2022
A good product but a little bit too much delay
A good product but a little bit too much delay
Pros
I really appreciated the scheduling features and the efficient management of patient flow.
Cons
I find the dental charting and document uploading features to be very good.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Melissa
Medical Practice, 11-50 employees
Less than 6 months
September 2022
Eaglesoft
Eaglesoft
Pros
I really like the patient communication integration with the clinical chart. All communication between the practice and patient is documented, including emails.
Cons
As a Canadian-based practice, we find that the software doesn't align well with how we operate our business, but otherwise, it is a great software.
Ease of use
5
Value for money
3
Customer Support
3
Functionality
8
Cindy
Health, Wellness and Fitness, 11-50 employees
More than a year
September 2022
Eaglesoft is great - not many drawbacks
Eaglesoft is great - not many drawbacks
Pros
We enjoy the ease of logging in, changing appointments, and keeping patient information up to date. It has great reminders and is easy to use for statements, etc.
Cons
Occasionally, there are glitches, and the company never warns us ahead of time. We usually only find out when we call in to see whats going on. Like any software, Eaglesoft can have issues, but it would be helpful if they informed us beforehand.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Whitley
Hospital & Health Care, 1-10 employees
More than a year
August 2022
Go to Company for the Office
Go to Company for the Office
Pros
I like using Eaglesoft, the updates are infrequent but keep the program running smoothly. Updates to charts and treatment plans are easy to manage.
Cons
I dislike the lack of features for X-rays within Eaglesoft.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Ashley
Medical Practice, 11-50 employees
More than a year
July 2022
EagleSoft Software
EagleSoft Software
Pros
The best part of Eaglesoft is that it allocates payments directly to the procedures they were paid for.
Cons
It was a very complicated program to learn, and it took our office a few months before everyone felt comfortable using it.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
10
Tracey
Hospital & Health Care, 11-50 employees
More than a year
June 2022
Eaglesoft
Eaglesoft
Pros
It's so intuitive. Everything is right at your fingertips. If you have any questions, customer service quickly and efficiently answers them.
Cons
I don't have any complaints about this software. If I ever have questions or issues, they are resolved within a few minutes by simply chatting with customer service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Medical Practice, 11-50 employees
More than a year
May 2022
Eaglesoft is our every day tool!
Eaglesoft is our every day tool!
Pros
For me, scheduling and planning treatments using Eaglesoft is remarkably easy and smooth!
Cons
I wouldn't change anything right now! The live chat assists with any questions that come up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mandie
Hospital & Health Care, 11-50 employees
More than a year
May 2022
Eagle Soft
Eagle Soft
Pros
I find the software simple and training other team members is very easy. Its extremely intuitive. Plus, the interface is clean and modern.
Cons
X-rays take a while to upload and load. Plus, the confirmation and reminder options are unreliable, so we had to use a third-party service.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Sumeet
Hospital & Health Care, 11-50 employees
More than a year
April 2022
Easily teachable
Easily teachable
Pros
When I first started using Eaglesoft, I quickly picked up the basic features. Over the years, I've learned more and can now use most of what I need to get my job done and teach newcomers.
Cons
I dislike that alerts don't pop up when I'm about to leave. Some alerts we created were account-related. I also wish there were a cloud-based version of this, though I understand it's not possible given the data and memory capacity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Traci
Medical Practice, 1-10 employees
More than a year
April 2022
Excellent Practice Management Software
Excellent Practice Management Software
Pros
Eaglesoft has so many features that make practice management a lot easier for me. Their reports, charting, and treatment planning are very organized. I love the insurance aging report and how I can make notes that are trackable and filterable through the insurance outstanding claim window. This saves me a lot of time. There are so many features I love.
Cons
The only improvement I'd like to see is the ability to print patient notes directly from their chart note screen instead of going to patient master notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Medical Practice, 1-10 employees
More than a year
March 2022
Only Software for Dental
Only Software for Dental
Pros
This software is the best available for general dental professionals. Everything is easy for me to do, and there isn't anything my staff can do that I can't undo. The settings allow each user to have different access to things.
Cons
Eaglesoft is not cloud-based right now. We need a physical server to run this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Meg
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2022
Eaglesoft has a bird's eye view on patient healthcare
Eaglesoft has a bird's eye view on patient healthcare
Pros
When I worked as an office assistant in a dental office, I used Eaglesoft all the time for data entry, internal communication, and looking up patient information. It was quite easy for me to navigate and served as an excellent replacement for our previous paper filing system.
Cons
Without guidance, it's tough to navigate the platform and understand its capabilities. For instance, there are various keyboard shortcuts for finding a patient or looking up sensitive information, but the help icon never mentions these shortcuts.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Sara
Non-Profit Organization Management, 51-100 employees
More than a year
December 2021
Not intuitive
Not intuitive
Pros
It has all the bells and whistles I need to run a practice.
Cons
There are numerous ways to reach the same point. It's quite complicated.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Kati
Medical Practice, 1-10 employees
More than a year
December 2021
Eaglesoft is my preferred patient management software
Eaglesoft is my preferred patient management software
Pros
It's quite intuitive, with many different applications and features that are easy for me to navigate and use. Both front office, administration, and clinical staff can navigate the platform and use the features to their advantage.
Cons
Some billing features are cumbersome and hard to navigate. I'd like more control over patient account aspects.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Katelyn
Hospital & Health Care, 1-10 employees
More than a year
November 2021
Eaglesoft
Eaglesoft
Pros
The financial tab is easy for me to navigate through all financial transactions, with filters in the account to enter criteria like the period of time of payments or patients on the same account. The reporting is very clear, Production, Adjustment, Collection! Treatment plan reports and reports by procedure codes are great. Reports for certain periods of time can be done by the end of the day/month/year (closing reports) or by specific dates. This way, I can have perfect accuracy in data. Another great feature is the calendar window pinned on the left side of the screen, which easily lets me move to a different day.
Cons
Cancelled appointments go to the Quick Fill List, the only option for creating a contact for incomplete treatment. The notes on this appointment can be deleted anytime and do not show who did it and when unless entered manually, but this info can always be deleted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Health, Wellness and Fitness, 1-10 employees
More than a year
October 2021
Eaglesoft is solid
Eaglesoft is solid
Pros
It's pretty easy for me to use and is a standard in the industry, so many applications interface with it.
Cons
They need to update reports and add the flexibility that many new dental practice management software now have.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Annelise
Health, Wellness and Fitness, 11-50 employees
More than a year
July 2021
Standard dental software
Standard dental software
Pros
There's plenty of room for storing patient info on the account tab. I can save credit card information for reference for auto payments.
Cons
The ledgers are tricky to read. I must apply several filters to see which service dates payments are applied to.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
4
Amy
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2021
User friendly
User friendly
Pros
It is easy to plan and print treatment plans. It's easy to be chartless. For the most part, if I want it to do something, I can make it do it.
Cons
The ledger can be difficult to understand at times. Need to input more detailed insurance coverage, such as downgrades, age limits, waiting periods, and missing tooth clauses.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Bethany
Hospital & Health Care, 1-10 employees
More than a year
May 2021
Eaglesoft is great
Eaglesoft is great
Pros
I am learning Eaglesoft without training and find it very intuitive. When I filled in at a couple of offices, they didn't have time to train me, so I just figured it out. It wasn't hard. The designers did a great job making it easy to use.
Cons
I used PracticeWorks for 20 years, followed by OpenDental for a shorter time. Switching to a new program is always challenging. I should have had training and still can't figure out how to generate certain reports. When balancing the morning (if it's been busy, I like to balance at lunch to avoid mistakes at the end of the day), I can't generate a collectionreport.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
susan
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2021
Decent software but overpriced
Decent software but overpriced
Pros
Eaglesoft is easy for me to use and has many helpful reports to check on the health of your dental practice.
Cons
Eaglesoft support is overpriced. We rarely use it because hold times are so long that we avoid calling. It also seems the price increases every year.
Ease of use
9
Value for money
5
Customer Support
5
Functionality
9
Jennifer
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2021
my favorite dental software!
my favorite dental software!
Pros
Before I became a para, I worked part-time as a CDA and still do temping. My favorite dental software is Eaglesoft because it's easy to use, the dental chart is very easy, and it's easy to communicate with the front desk and other clinicians. I like how organized the schedule is; it's easy to invoice my work, schedule the next patient appointment, and collaborate with other dentists and referrals.
Cons
Although Eaglesoft is my favorite software, I encounter bugs sometimes. Occasionally, while writing a note, the software freezes or an error pops up. We've contacted Eaglesoft several times, and they've helped us.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kevin
Education Management, 500+ employees
More than a year
November 2020
Eagle soft-very user friendly and easy to navigate!
Eagle soft-very user friendly and easy to navigate!
Pros
After spending many years in the dental field, I can confidently say that Eaglesoft is my FAVORITE program. I find it incredibly easy to schedule appointments, review treatment plans, invoice payments, and document notes using this software.
Cons
I've noticed Eaglesoft generates many software errors. I'm not sure if it's the software or the internet service, though.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Krista I.
Health, Wellness and Fitness, 11-50 employees
More than a year
October 2020
WORST DENTAL SOFTWARE- I REGRETED BIG TIME
WORST DENTAL SOFTWARE- I REGRETED BIG TIME
Pros
The ability to view six months in advance simplifies the task of scheduling patients significantly for me.
Cons
Overall, it's ridiculous. It takes 10 steps to reach a window or function. Too many blocks, making it hard to navigate.
Ease of use
2
Value for money
2
Customer Support
10
Functionality
6
Orapin
Information Services, 1-10 employees
More than a year
September 2020
BEWARE: Eaglesoft not supported on Windows Server 2019! (as of 9/2020)
BEWARE: Eaglesoft not supported on Windows Server 2019! (as of 9/2020)
Pros
As an IT consulting firm, we support dental practices using this software package.
Cons
Be aware that Eaglesoft doesn't support Windows Server 2019 as of 9/2020! I advised a client to buy a Windows Server 2019 system, never thinking that Patterson still wouldn't support an OS that's been out for nearly two years! The client is unhappy and stuck waiting for Patterson. This lack of support raises concerns about Patterson's stability and viability going forward. Very unusual.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
6
Kurt
Information Technology and Services, 1-10 employees
More than a year
September 2020
The better of the dental software available, in my opinion.
The better of the dental software available, in my opinion.
Pros
This was by far the easiest dental software for me to learn in the healthcare field. The interface is simple and straightforward, which helps when you are new to the software and haven't memorized where everything is. The patient charting portion is the best and most helpful feature for me. I've used other software where this has been an issue, so it was refreshing to have this part flow so effortlessly.
Cons
I found no areas within this software to be subpar or unhelpful. It would be wrong to say I found anything that made me like it less because there was nothing I did not like.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
9
Kelly
Hospital & Health Care, 1-10 employees
More than a year
May 2020
I much prefer EagleSoft over other Dental Practice Management software on the market.
I much prefer EagleSoft over other Dental Practice Management software on the market.
Pros
It's extremely user-friendly. Most functions are graphical, so if I have trouble doing something, I can figure it out just by looking. The products are well-integrated, including their imaging software.
Cons
New staff struggle initially because it's not the most popular software, but once they learn, they're hooked!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sean
Hospital & Health Care, 11-50 employees
More than a year
April 2020
EagleSoft review
EagleSoft review
Pros
I like that when I want to schedule one family, all I have to do is right-click, and it lets me add all the family members to the schedule.
Cons
Initially, the software is hard to understand. Some things are placed in odd spots. I wish there were a way to see family accounts without exiting and looking up the patient from the same family again.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
leslie
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2020
I Prefer Dentrix
I Prefer Dentrix
Pros
What I really like about this program is that it provides all the same options and features that Dentrix offers, making it just as versatile and comprehensive.
Cons
Compared to other programs, it doesn't offer the same level of simplicity and intuitive design.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Andrea
Hospital & Health Care, 101-500 employees
Less than a year
April 2020
Good dental software but could use improvements
Good dental software but could use improvements
Pros
The software is pretty easy for me to learn how to do things.
Cons
It can be slow at times and show error messages.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
VANESSA
Medical Practice, 1-10 employees
More than a year
March 2020
Charting
Charting
Pros
I absolutely love their charting system, especially when I compare it to other software options available.
Cons
I struggle to find patient information, but otherwise, the software is great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rochelle
Education Management, 11-50 employees
More than a year
March 2020
Great, for the short time I used it
Great, for the short time I used it
Pros
It is very easy for me to use. If you have used any dental practice management software, you will pretty much know how to use this. I went from Dentrix to this and picked it up quickly.
Cons
Not much of a con, but the UI is different from Dentrix, so it took me a few days to get used to finding the correct modules.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sohrab
Hospital & Health Care, 1-10 employees
Less than 6 months
February 2020
Filters
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Eaglesoft is #2 in my opinion
Eaglesoft is #2 in my opinion
Pros
I find everything about Eaglesoft to be excellent, with the only exception being the clinical chart, which I don't particularly like.
Cons
The charting in Eaglesoft is not very intuitive, which is why I prefer using Dentrix for its better functionality.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Jennifer
Health, Wellness and Fitness, 11-50 employees
More than a year
May 2024
Eaglesoft Review
Eaglesoft Review
Pros
It's simple to use. Generally, it's simple to navigate, and answers are easy to find if questions arise.
Cons
I frequently encounter issues where I get kicked out or the system locks up during the day, causing disruptions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
KATHY
Medical Practice, 11-50 employees
More than a year
January 2024
Started as a great product but not keeping up to date
Started as a great product but not keeping up to date
Pros
Eaglesoft offers an impressive array of features, and overall, it is quite easy to use and understand.
Cons
This system is server-based and feels quite outdated. It's only fully compatible with Microsoft Office 2010, which is no longer supported by Microsoft, and it works with very few printers and scanners.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Rachael
Hospital & Health Care, 11-50 employees
More than a year
January 2024
Eaglesoft
Eaglesoft
Pros
The process of submitting claims was both easy and smooth, making it hassle-free.
Cons
The process of creating and customizing reports is complicated and not simple.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
odette
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2023
One of the best Dental center management software
One of the best Dental center management software
Pros
Eaglesoft offers the most comprehensive dental software functions and features. It's impressive for appointments, patient records, and history.
Cons
With Eaglesoft, I found that I needed specialist technical support for both troubleshooting and maintenance, which added to the complexity.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Alaa
Hospital & Health Care, 11-50 employees
Less than a year
September 2023
Great program in the dental world, easy to use.
Great program in the dental world, easy to use.
Pros
I love the features for sending claims and using attachments. Checking eligibility directly through the program is easy and essential.
Cons
The program has a tendency to freeze up at times, and this can be very frustrating when trying to get work done.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Rebecca
Hospital & Health Care, 11-50 employees
More than a year
May 2023
FOrmer Eaglsoft User
FOrmer Eaglsoft User
Pros
I believe Eaglesoft is one of the easiest and most concise dental office software options available. Practice and patient reports are easily accessible for administrative purposes.
Cons
One of the things I'm not fond of with Eaglesoft is the process of rescheduling appointments, as it seems like there could be a more efficient and quicker way to handle this.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Janet
Health, Wellness and Fitness, 1-10 employees
More than a year
March 2023
Tried and True
Tried and True
Pros
Eaglesoft is widely used, so most dental professionals are familiar with it. It's also very easy to learn, and each new version improves it further.
Cons
Honestly, Eaglesoft today still looks remarkably similar to how it did back in 2015 when we first started using it. I would have expected improvements in the graphical interface by now.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duc
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2023
An absolute necessity
An absolute necessity
Pros
This software allows us to do many things simpler dental software cannot, especially with reporting. There are many comprehensive reports that let us see whats happening throughout our practice, including production, collections, insurance, and accounts receivable. Most importantly, it helps us keep track of everything from a clinical and administrative perspective.
Cons
Customer support with Eaglesoft is severely lacking. Every time we encounter any issues or bugs, we are politely told to deal with it until the next software update, and they make it very difficult to perform these updates.
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Jessica
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2023
Outstanding Customer Service
Outstanding Customer Service
Pros
Customer service was great, team managed to get the system back up and schedule a system update.
Cons
When the system crashed, they were able to get the office back online, but it was quite a hassle.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bridgette
Hospital & Health Care, 1-10 employees
More than a year
March 2023
Love Eaglesoft
Love Eaglesoft
Pros
There are so many reports and multiple functionalities within the software. It's easy to customize.
Cons
Since not every office uses Eaglesoft, training new staff becomes a challenging task.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Hospital & Health Care, 101-500 employees
More than a year
February 2023
Easy to get used to
Easy to get used to
Pros
Eaglesoft has all the features a dental office needs. It's also easy to train employees on, and they grasp it quickly.
Cons
Occasionally, the system glitches, and we have to restart it, but fortunately, this doesn't happen often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hailey
Education Management, 1-10 employees
More than a year
January 2023
OK- but development, upgrades, and fixes NEVER COME......
OK- but development, upgrades, and fixes NEVER COME......
Pros
Support answers the phone eventually, but usually, the issue is that development has not fixed an old problem and hasn't kept up with technology.
Cons
Development and fixes for Eaglesoft seem to have stopped 15 years ago. Any changes made today are mainly cosmetic. The imaging resolution is outdated, and I can't save HD images or use HD cameras without lowering the resolution to get Eaglesoft to work. The database is still a 32-bit system in a 64-bit world.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
2
James
Hospital & Health Care, 1-10 employees
More than a year
January 2023
dental pms
dental pms
Pros
It's pretty easy to navigate. Not a difficult software to learn.
Cons
Eaglesoft could definitely use better functions for handling insurance and claims, as the current system is lacking.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
kelly
Hospital & Health Care, 1-10 employees
More than a year
December 2022
Eagle has landed, but a bit too Soft (needs more Ummph!)
Eagle has landed, but a bit too Soft (needs more Ummph!)
Pros
There's good integration between the schedule, images, and treatment plan. I love how we can do the same task in 2-3 different ways.
Cons
The customization options for teeth charting are very poor, the menus are non-intuitive and complex, and it's extremely slow to incorporate the latest technology. It still cannot be used on Apple devices and takes at least six months to install after every new Windows version. In 2022, it's shocking that it's not mobile-friendly.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Phil
Medical Practice, 11-50 employees
More than a year
November 2022
EagleSoft is SUPER user friendly and makes the office so a breeze!
EagleSoft is SUPER user friendly and makes the office so a breeze!
Pros
The software is incredibly easy to use. The customer service is excellent, and the live chat feature is truly amazing!
Cons
There's nothing I can think of that I dislike about Eaglesoft; I love it that much!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darcie
Health, Wellness and Fitness, 11-50 employees
More than a year
November 2022
5 Stars!
5 Stars!
Pros
I like how easy it is to integrate with other systems to help us get reviews.
Cons
Honestly, there's nothing I can complain about with Eaglesoft. It is super easy to use and incredibly efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sarah
Marketing and Advertising, 101-500 employees
More than a year
October 2022
Good application for management
Good application for management
Pros
This is very powerful software for creating, moving, and deleting appointments.
Cons
You need some educational qualifications to operate Eaglesoft effectively, which can be a barrier for some users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
nitin
Furniture, 1-10 employees
More than a year
September 2022
Eaglesoft- can't live without it.
Eaglesoft- can't live without it.
Pros
The most impactful feature for our office is the reports you can create. Each report is easy to customize and use for your business needs.
Cons
I feel the FAQ website for Eaglesoft could be improved by including more detailed information for when issues or questions arise, so I wouldn't have to call support as often.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Health, Wellness and Fitness, 1-10 employees
More than a year
September 2022
A good product but a little bit too much delay
A good product but a little bit too much delay
Pros
I really appreciated the scheduling features and the efficient management of patient flow.
Cons
I find the dental charting and document uploading features to be very good.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Melissa
Medical Practice, 11-50 employees
Less than 6 months
September 2022
Eaglesoft
Eaglesoft
Pros
I really like the patient communication integration with the clinical chart. All communication between the practice and patient is documented, including emails.
Cons
As a Canadian-based practice, we find that the software doesn't align well with how we operate our business, but otherwise, it is a great software.
Ease of use
5
Value for money
3
Customer Support
3
Functionality
8
Cindy
Health, Wellness and Fitness, 11-50 employees
More than a year
September 2022
Eaglesoft is great - not many drawbacks
Eaglesoft is great - not many drawbacks
Pros
We enjoy the ease of logging in, changing appointments, and keeping patient information up to date. It has great reminders and is easy to use for statements, etc.
Cons
Occasionally, there are glitches, and the company never warns us ahead of time. We usually only find out when we call in to see whats going on. Like any software, Eaglesoft can have issues, but it would be helpful if they informed us beforehand.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Whitley
Hospital & Health Care, 1-10 employees
More than a year
August 2022
Go to Company for the Office
Go to Company for the Office
Pros
I like using Eaglesoft, the updates are infrequent but keep the program running smoothly. Updates to charts and treatment plans are easy to manage.
Cons
I dislike the lack of features for X-rays within Eaglesoft.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Ashley
Medical Practice, 11-50 employees
More than a year
July 2022
EagleSoft Software
EagleSoft Software
Pros
The best part of Eaglesoft is that it allocates payments directly to the procedures they were paid for.
Cons
It was a very complicated program to learn, and it took our office a few months before everyone felt comfortable using it.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
10
Tracey
Hospital & Health Care, 11-50 employees
More than a year
June 2022
Eaglesoft
Eaglesoft
Pros
It's so intuitive. Everything is right at your fingertips. If you have any questions, customer service quickly and efficiently answers them.
Cons
I don't have any complaints about this software. If I ever have questions or issues, they are resolved within a few minutes by simply chatting with customer service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Medical Practice, 11-50 employees
More than a year
May 2022
Eaglesoft is our every day tool!
Eaglesoft is our every day tool!
Pros
For me, scheduling and planning treatments using Eaglesoft is remarkably easy and smooth!
Cons
I wouldn't change anything right now! The live chat assists with any questions that come up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mandie
Hospital & Health Care, 11-50 employees
More than a year
May 2022
Eagle Soft
Eagle Soft
Pros
I find the software simple and training other team members is very easy. Its extremely intuitive. Plus, the interface is clean and modern.
Cons
X-rays take a while to upload and load. Plus, the confirmation and reminder options are unreliable, so we had to use a third-party service.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Sumeet
Hospital & Health Care, 11-50 employees
More than a year
April 2022
Easily teachable
Easily teachable
Pros
When I first started using Eaglesoft, I quickly picked up the basic features. Over the years, I've learned more and can now use most of what I need to get my job done and teach newcomers.
Cons
I dislike that alerts don't pop up when I'm about to leave. Some alerts we created were account-related. I also wish there were a cloud-based version of this, though I understand it's not possible given the data and memory capacity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Traci
Medical Practice, 1-10 employees
More than a year
April 2022
Excellent Practice Management Software
Excellent Practice Management Software
Pros
Eaglesoft has so many features that make practice management a lot easier for me. Their reports, charting, and treatment planning are very organized. I love the insurance aging report and how I can make notes that are trackable and filterable through the insurance outstanding claim window. This saves me a lot of time. There are so many features I love.
Cons
The only improvement I'd like to see is the ability to print patient notes directly from their chart note screen instead of going to patient master notes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Medical Practice, 1-10 employees
More than a year
March 2022
Only Software for Dental
Only Software for Dental
Pros
This software is the best available for general dental professionals. Everything is easy for me to do, and there isn't anything my staff can do that I can't undo. The settings allow each user to have different access to things.
Cons
Eaglesoft is not cloud-based right now. We need a physical server to run this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Meg
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2022
Eaglesoft has a bird's eye view on patient healthcare
Eaglesoft has a bird's eye view on patient healthcare
Pros
When I worked as an office assistant in a dental office, I used Eaglesoft all the time for data entry, internal communication, and looking up patient information. It was quite easy for me to navigate and served as an excellent replacement for our previous paper filing system.
Cons
Without guidance, it's tough to navigate the platform and understand its capabilities. For instance, there are various keyboard shortcuts for finding a patient or looking up sensitive information, but the help icon never mentions these shortcuts.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Sara
Non-Profit Organization Management, 51-100 employees
More than a year
December 2021
Not intuitive
Not intuitive
Pros
It has all the bells and whistles I need to run a practice.
Cons
There are numerous ways to reach the same point. It's quite complicated.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Kati
Medical Practice, 1-10 employees
More than a year
December 2021
Eaglesoft is my preferred patient management software
Eaglesoft is my preferred patient management software
Pros
It's quite intuitive, with many different applications and features that are easy for me to navigate and use. Both front office, administration, and clinical staff can navigate the platform and use the features to their advantage.
Cons
Some billing features are cumbersome and hard to navigate. I'd like more control over patient account aspects.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Katelyn
Hospital & Health Care, 1-10 employees
More than a year
November 2021
Eaglesoft
Eaglesoft
Pros
The financial tab is easy for me to navigate through all financial transactions, with filters in the account to enter criteria like the period of time of payments or patients on the same account. The reporting is very clear, Production, Adjustment, Collection! Treatment plan reports and reports by procedure codes are great. Reports for certain periods of time can be done by the end of the day/month/year (closing reports) or by specific dates. This way, I can have perfect accuracy in data. Another great feature is the calendar window pinned on the left side of the screen, which easily lets me move to a different day.
Cons
Cancelled appointments go to the Quick Fill List, the only option for creating a contact for incomplete treatment. The notes on this appointment can be deleted anytime and do not show who did it and when unless entered manually, but this info can always be deleted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Health, Wellness and Fitness, 1-10 employees
More than a year
October 2021
Eaglesoft is solid
Eaglesoft is solid
Pros
It's pretty easy for me to use and is a standard in the industry, so many applications interface with it.
Cons
They need to update reports and add the flexibility that many new dental practice management software now have.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Annelise
Health, Wellness and Fitness, 11-50 employees
More than a year
July 2021
Standard dental software
Standard dental software
Pros
There's plenty of room for storing patient info on the account tab. I can save credit card information for reference for auto payments.
Cons
The ledgers are tricky to read. I must apply several filters to see which service dates payments are applied to.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
4
Amy
Health, Wellness and Fitness, 1-10 employees
More than a year
May 2021
User friendly
User friendly
Pros
It is easy to plan and print treatment plans. It's easy to be chartless. For the most part, if I want it to do something, I can make it do it.
Cons
The ledger can be difficult to understand at times. Need to input more detailed insurance coverage, such as downgrades, age limits, waiting periods, and missing tooth clauses.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Bethany
Hospital & Health Care, 1-10 employees
More than a year
May 2021
Eaglesoft is great
Eaglesoft is great
Pros
I am learning Eaglesoft without training and find it very intuitive. When I filled in at a couple of offices, they didn't have time to train me, so I just figured it out. It wasn't hard. The designers did a great job making it easy to use.
Cons
I used PracticeWorks for 20 years, followed by OpenDental for a shorter time. Switching to a new program is always challenging. I should have had training and still can't figure out how to generate certain reports. When balancing the morning (if it's been busy, I like to balance at lunch to avoid mistakes at the end of the day), I can't generate a collectionreport.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
susan
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2021
Decent software but overpriced
Decent software but overpriced
Pros
Eaglesoft is easy for me to use and has many helpful reports to check on the health of your dental practice.
Cons
Eaglesoft support is overpriced. We rarely use it because hold times are so long that we avoid calling. It also seems the price increases every year.
Ease of use
9
Value for money
5
Customer Support
5
Functionality
9
Jennifer
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2021
my favorite dental software!
my favorite dental software!
Pros
Before I became a para, I worked part-time as a CDA and still do temping. My favorite dental software is Eaglesoft because it's easy to use, the dental chart is very easy, and it's easy to communicate with the front desk and other clinicians. I like how organized the schedule is; it's easy to invoice my work, schedule the next patient appointment, and collaborate with other dentists and referrals.
Cons
Although Eaglesoft is my favorite software, I encounter bugs sometimes. Occasionally, while writing a note, the software freezes or an error pops up. We've contacted Eaglesoft several times, and they've helped us.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kevin
Education Management, 500+ employees
More than a year
November 2020
Eagle soft-very user friendly and easy to navigate!
Eagle soft-very user friendly and easy to navigate!
Pros
After spending many years in the dental field, I can confidently say that Eaglesoft is my FAVORITE program. I find it incredibly easy to schedule appointments, review treatment plans, invoice payments, and document notes using this software.
Cons
I've noticed Eaglesoft generates many software errors. I'm not sure if it's the software or the internet service, though.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Krista I.
Health, Wellness and Fitness, 11-50 employees
More than a year
October 2020
WORST DENTAL SOFTWARE- I REGRETED BIG TIME
WORST DENTAL SOFTWARE- I REGRETED BIG TIME
Pros
The ability to view six months in advance simplifies the task of scheduling patients significantly for me.
Cons
Overall, it's ridiculous. It takes 10 steps to reach a window or function. Too many blocks, making it hard to navigate.
Ease of use
2
Value for money
2
Customer Support
10
Functionality
6
Orapin
Information Services, 1-10 employees
More than a year
September 2020
BEWARE: Eaglesoft not supported on Windows Server 2019! (as of 9/2020)
BEWARE: Eaglesoft not supported on Windows Server 2019! (as of 9/2020)
Pros
As an IT consulting firm, we support dental practices using this software package.
Cons
Be aware that Eaglesoft doesn't support Windows Server 2019 as of 9/2020! I advised a client to buy a Windows Server 2019 system, never thinking that Patterson still wouldn't support an OS that's been out for nearly two years! The client is unhappy and stuck waiting for Patterson. This lack of support raises concerns about Patterson's stability and viability going forward. Very unusual.
Ease of use
6
Value for money
2
Customer Support
6
Functionality
6
Kurt
Information Technology and Services, 1-10 employees
More than a year
September 2020
The better of the dental software available, in my opinion.
The better of the dental software available, in my opinion.
Pros
This was by far the easiest dental software for me to learn in the healthcare field. The interface is simple and straightforward, which helps when you are new to the software and haven't memorized where everything is. The patient charting portion is the best and most helpful feature for me. I've used other software where this has been an issue, so it was refreshing to have this part flow so effortlessly.
Cons
I found no areas within this software to be subpar or unhelpful. It would be wrong to say I found anything that made me like it less because there was nothing I did not like.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
9
Kelly
Hospital & Health Care, 1-10 employees
More than a year
May 2020
I much prefer EagleSoft over other Dental Practice Management software on the market.
I much prefer EagleSoft over other Dental Practice Management software on the market.
Pros
It's extremely user-friendly. Most functions are graphical, so if I have trouble doing something, I can figure it out just by looking. The products are well-integrated, including their imaging software.
Cons
New staff struggle initially because it's not the most popular software, but once they learn, they're hooked!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sean
Hospital & Health Care, 11-50 employees
More than a year
April 2020
EagleSoft review
EagleSoft review
Pros
I like that when I want to schedule one family, all I have to do is right-click, and it lets me add all the family members to the schedule.
Cons
Initially, the software is hard to understand. Some things are placed in odd spots. I wish there were a way to see family accounts without exiting and looking up the patient from the same family again.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
leslie
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2020
I Prefer Dentrix
I Prefer Dentrix
Pros
What I really like about this program is that it provides all the same options and features that Dentrix offers, making it just as versatile and comprehensive.
Cons
Compared to other programs, it doesn't offer the same level of simplicity and intuitive design.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Andrea
Hospital & Health Care, 101-500 employees
Less than a year
April 2020
Good dental software but could use improvements
Good dental software but could use improvements
Pros
The software is pretty easy for me to learn how to do things.
Cons
It can be slow at times and show error messages.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
VANESSA
Medical Practice, 1-10 employees
More than a year
March 2020
Charting
Charting
Pros
I absolutely love their charting system, especially when I compare it to other software options available.
Cons
I struggle to find patient information, but otherwise, the software is great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
rochelle
Education Management, 11-50 employees
More than a year
March 2020
Great, for the short time I used it
Great, for the short time I used it
Pros
It is very easy for me to use. If you have used any dental practice management software, you will pretty much know how to use this. I went from Dentrix to this and picked it up quickly.
Cons
Not much of a con, but the UI is different from Dentrix, so it took me a few days to get used to finding the correct modules.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sohrab
Hospital & Health Care, 1-10 employees
Less than 6 months
February 2020