Eaglesoft Reviews

“Eaglesoft is #2 in my opinion

Pros

I find everything about Eaglesoft to be excellent, with the only exception being the clinical chart, which I don't particularly like.

Cons

The charting in Eaglesoft is not very intuitive, which is why I prefer using Dentrix for its better functionality.

“Eaglesoft Review

Pros

It's simple to use. Generally, it's simple to navigate, and answers are easy to find if questions arise.

Cons

I frequently encounter issues where I get kicked out or the system locks up during the day, causing disruptions.

“Started as a great product but not keeping up to date

Pros

Eaglesoft offers an impressive array of features, and overall, it is quite easy to use and understand.

Cons

This system is server-based and feels quite outdated. It's only fully compatible with Microsoft Office 2010, which is no longer supported by Microsoft, and it works with very few printers and scanners.

“Eaglesoft

Pros

The process of submitting claims was both easy and smooth, making it hassle-free.

Cons

The process of creating and customizing reports is complicated and not simple.

“One of the best Dental center management software

Pros

Eaglesoft offers the most comprehensive dental software functions and features. It's impressive for appointments, patient records, and history.

Cons

With Eaglesoft, I found that I needed specialist technical support for both troubleshooting and maintenance, which added to the complexity.

“Great program in the dental world, easy to use.

Pros

I love the features for sending claims and using attachments. Checking eligibility directly through the program is easy and essential.

Cons

The program has a tendency to freeze up at times, and this can be very frustrating when trying to get work done.

“FOrmer Eaglsoft User

Pros

I believe Eaglesoft is one of the easiest and most concise dental office software options available. Practice and patient reports are easily accessible for administrative purposes.

Cons

One of the things I'm not fond of with Eaglesoft is the process of rescheduling appointments, as it seems like there could be a more efficient and quicker way to handle this.

“Tried and True

Pros

Eaglesoft is widely used, so most dental professionals are familiar with it. It's also very easy to learn, and each new version improves it further.

Cons

Honestly, Eaglesoft today still looks remarkably similar to how it did back in 2015 when we first started using it. I would have expected improvements in the graphical interface by now.

“An absolute necessity

Pros

This software allows us to do many things simpler dental software cannot, especially with reporting. There are many comprehensive reports that let us see whats happening throughout our practice, including production, collections, insurance, and accounts receivable. Most importantly, it helps us keep track of everything from a clinical and administrative perspective.

Cons

Customer support with Eaglesoft is severely lacking. Every time we encounter any issues or bugs, we are politely told to deal with it until the next software update, and they make it very difficult to perform these updates.

“Outstanding Customer Service

Pros

Customer service was great, team managed to get the system back up and schedule a system update.

Cons

When the system crashed, they were able to get the office back online, but it was quite a hassle.

“Love Eaglesoft

Pros

There are so many reports and multiple functionalities within the software. It's easy to customize.

Cons

Since not every office uses Eaglesoft, training new staff becomes a challenging task.

“Easy to get used to

Pros

Eaglesoft has all the features a dental office needs. It's also easy to train employees on, and they grasp it quickly.

Cons

Occasionally, the system glitches, and we have to restart it, but fortunately, this doesn't happen often.

“OK- but development, upgrades, and fixes NEVER COME......

Pros

Support answers the phone eventually, but usually, the issue is that development has not fixed an old problem and hasn't kept up with technology.

Cons

Development and fixes for Eaglesoft seem to have stopped 15 years ago. Any changes made today are mainly cosmetic. The imaging resolution is outdated, and I can't save HD images or use HD cameras without lowering the resolution to get Eaglesoft to work. The database is still a 32-bit system in a 64-bit world.

“dental pms

Pros

It's pretty easy to navigate. Not a difficult software to learn.

Cons

Eaglesoft could definitely use better functions for handling insurance and claims, as the current system is lacking.

“Eagle has landed, but a bit too Soft (needs more Ummph!)

Pros

There's good integration between the schedule, images, and treatment plan. I love how we can do the same task in 2-3 different ways.

Cons

The customization options for teeth charting are very poor, the menus are non-intuitive and complex, and it's extremely slow to incorporate the latest technology. It still cannot be used on Apple devices and takes at least six months to install after every new Windows version. In 2022, it's shocking that it's not mobile-friendly.

“EagleSoft is SUPER user friendly and makes the office so a breeze!

Pros

The software is incredibly easy to use. The customer service is excellent, and the live chat feature is truly amazing!

Cons

There's nothing I can think of that I dislike about Eaglesoft; I love it that much!

“5 Stars!

Pros

I like how easy it is to integrate with other systems to help us get reviews.

Cons

Honestly, there's nothing I can complain about with Eaglesoft. It is super easy to use and incredibly efficient.

“Good application for management

Pros

This is very powerful software for creating, moving, and deleting appointments.

Cons

You need some educational qualifications to operate Eaglesoft effectively, which can be a barrier for some users.

“Eaglesoft- can't live without it.

Pros

The most impactful feature for our office is the reports you can create. Each report is easy to customize and use for your business needs.

Cons

I feel the FAQ website for Eaglesoft could be improved by including more detailed information for when issues or questions arise, so I wouldn't have to call support as often.

“A good product but a little bit too much delay

Pros

I really appreciated the scheduling features and the efficient management of patient flow.

Cons

I find the dental charting and document uploading features to be very good.

“Eaglesoft

Pros

I really like the patient communication integration with the clinical chart. All communication between the practice and patient is documented, including emails.

Cons

As a Canadian-based practice, we find that the software doesn't align well with how we operate our business, but otherwise, it is a great software.

“Eaglesoft is great - not many drawbacks

Pros

We enjoy the ease of logging in, changing appointments, and keeping patient information up to date. It has great reminders and is easy to use for statements, etc.

Cons

Occasionally, there are glitches, and the company never warns us ahead of time. We usually only find out when we call in to see whats going on. Like any software, Eaglesoft can have issues, but it would be helpful if they informed us beforehand.

“Go to Company for the Office

Pros

I like using Eaglesoft, the updates are infrequent but keep the program running smoothly. Updates to charts and treatment plans are easy to manage.

Cons

I dislike the lack of features for X-rays within Eaglesoft.

“EagleSoft Software

Pros

The best part of Eaglesoft is that it allocates payments directly to the procedures they were paid for.

Cons

It was a very complicated program to learn, and it took our office a few months before everyone felt comfortable using it.

“Eaglesoft

Pros

It's so intuitive. Everything is right at your fingertips. If you have any questions, customer service quickly and efficiently answers them.

Cons

I don't have any complaints about this software. If I ever have questions or issues, they are resolved within a few minutes by simply chatting with customer service.

“Eaglesoft is our every day tool!

Pros

For me, scheduling and planning treatments using Eaglesoft is remarkably easy and smooth!

Cons

I wouldn't change anything right now! The live chat assists with any questions that come up.

“Eagle Soft

Pros

I find the software simple and training other team members is very easy. Its extremely intuitive. Plus, the interface is clean and modern.

Cons

X-rays take a while to upload and load. Plus, the confirmation and reminder options are unreliable, so we had to use a third-party service.

“Easily teachable

Pros

When I first started using Eaglesoft, I quickly picked up the basic features. Over the years, I've learned more and can now use most of what I need to get my job done and teach newcomers.

Cons

I dislike that alerts don't pop up when I'm about to leave. Some alerts we created were account-related. I also wish there were a cloud-based version of this, though I understand it's not possible given the data and memory capacity.

“Excellent Practice Management Software

Pros

Eaglesoft has so many features that make practice management a lot easier for me. Their reports, charting, and treatment planning are very organized. I love the insurance aging report and how I can make notes that are trackable and filterable through the insurance outstanding claim window. This saves me a lot of time. There are so many features I love.

Cons

The only improvement I'd like to see is the ability to print patient notes directly from their chart note screen instead of going to patient master notes.

“Only Software for Dental

Pros

This software is the best available for general dental professionals. Everything is easy for me to do, and there isn't anything my staff can do that I can't undo. The settings allow each user to have different access to things.

Cons

Eaglesoft is not cloud-based right now. We need a physical server to run this software.

“Eaglesoft has a bird's eye view on patient healthcare

Pros

When I worked as an office assistant in a dental office, I used Eaglesoft all the time for data entry, internal communication, and looking up patient information. It was quite easy for me to navigate and served as an excellent replacement for our previous paper filing system.

Cons

Without guidance, it's tough to navigate the platform and understand its capabilities. For instance, there are various keyboard shortcuts for finding a patient or looking up sensitive information, but the help icon never mentions these shortcuts.

“Not intuitive

Pros

It has all the bells and whistles I need to run a practice.

Cons

There are numerous ways to reach the same point. It's quite complicated.

“Eaglesoft is my preferred patient management software

Pros

It's quite intuitive, with many different applications and features that are easy for me to navigate and use. Both front office, administration, and clinical staff can navigate the platform and use the features to their advantage.

Cons

Some billing features are cumbersome and hard to navigate. I'd like more control over patient account aspects.

“Eaglesoft

Pros

The financial tab is easy for me to navigate through all financial transactions, with filters in the account to enter criteria like the period of time of payments or patients on the same account. The reporting is very clear, Production, Adjustment, Collection! Treatment plan reports and reports by procedure codes are great. Reports for certain periods of time can be done by the end of the day/month/year (closing reports) or by specific dates. This way, I can have perfect accuracy in data. Another great feature is the calendar window pinned on the left side of the screen, which easily lets me move to a different day.

Cons

Cancelled appointments go to the Quick Fill List, the only option for creating a contact for incomplete treatment. The notes on this appointment can be deleted anytime and do not show who did it and when unless entered manually, but this info can always be deleted.

“Eaglesoft is solid

Pros

It's pretty easy for me to use and is a standard in the industry, so many applications interface with it.

Cons

They need to update reports and add the flexibility that many new dental practice management software now have.

“Standard dental software

Pros

There's plenty of room for storing patient info on the account tab. I can save credit card information for reference for auto payments.

Cons

The ledgers are tricky to read. I must apply several filters to see which service dates payments are applied to.

“User friendly

Pros

It is easy to plan and print treatment plans. It's easy to be chartless. For the most part, if I want it to do something, I can make it do it.

Cons

The ledger can be difficult to understand at times. Need to input more detailed insurance coverage, such as downgrades, age limits, waiting periods, and missing tooth clauses.

“Eaglesoft is great

Pros

I am learning Eaglesoft without training and find it very intuitive. When I filled in at a couple of offices, they didn't have time to train me, so I just figured it out. It wasn't hard. The designers did a great job making it easy to use.

Cons

I used PracticeWorks for 20 years, followed by OpenDental for a shorter time. Switching to a new program is always challenging. I should have had training and still can't figure out how to generate certain reports. When balancing the morning (if it's been busy, I like to balance at lunch to avoid mistakes at the end of the day), I can't generate a collectionreport.

“Decent software but overpriced

Pros

Eaglesoft is easy for me to use and has many helpful reports to check on the health of your dental practice.

Cons

Eaglesoft support is overpriced. We rarely use it because hold times are so long that we avoid calling. It also seems the price increases every year.

“my favorite dental software!

Pros

Before I became a para, I worked part-time as a CDA and still do temping. My favorite dental software is Eaglesoft because it's easy to use, the dental chart is very easy, and it's easy to communicate with the front desk and other clinicians. I like how organized the schedule is; it's easy to invoice my work, schedule the next patient appointment, and collaborate with other dentists and referrals.

Cons

Although Eaglesoft is my favorite software, I encounter bugs sometimes. Occasionally, while writing a note, the software freezes or an error pops up. We've contacted Eaglesoft several times, and they've helped us.

“Eagle soft-very user friendly and easy to navigate!

Pros

After spending many years in the dental field, I can confidently say that Eaglesoft is my FAVORITE program. I find it incredibly easy to schedule appointments, review treatment plans, invoice payments, and document notes using this software.

Cons

I've noticed Eaglesoft generates many software errors. I'm not sure if it's the software or the internet service, though.

“WORST DENTAL SOFTWARE- I REGRETED BIG TIME

Pros

The ability to view six months in advance simplifies the task of scheduling patients significantly for me.

Cons

Overall, it's ridiculous. It takes 10 steps to reach a window or function. Too many blocks, making it hard to navigate.

“BEWARE: Eaglesoft not supported on Windows Server 2019! (as of 9/2020)

Pros

As an IT consulting firm, we support dental practices using this software package.

Cons

Be aware that Eaglesoft doesn't support Windows Server 2019 as of 9/2020! I advised a client to buy a Windows Server 2019 system, never thinking that Patterson still wouldn't support an OS that's been out for nearly two years! The client is unhappy and stuck waiting for Patterson. This lack of support raises concerns about Patterson's stability and viability going forward. Very unusual.

“The better of the dental software available, in my opinion.

Pros

This was by far the easiest dental software for me to learn in the healthcare field. The interface is simple and straightforward, which helps when you are new to the software and haven't memorized where everything is. The patient charting portion is the best and most helpful feature for me. I've used other software where this has been an issue, so it was refreshing to have this part flow so effortlessly.

Cons

I found no areas within this software to be subpar or unhelpful. It would be wrong to say I found anything that made me like it less because there was nothing I did not like.

“I much prefer EagleSoft over other Dental Practice Management software on the market.

Pros

It's extremely user-friendly. Most functions are graphical, so if I have trouble doing something, I can figure it out just by looking. The products are well-integrated, including their imaging software.

Cons

New staff struggle initially because it's not the most popular software, but once they learn, they're hooked!

“EagleSoft review

Pros

I like that when I want to schedule one family, all I have to do is right-click, and it lets me add all the family members to the schedule.

Cons

Initially, the software is hard to understand. Some things are placed in odd spots. I wish there were a way to see family accounts without exiting and looking up the patient from the same family again.

“I Prefer Dentrix

Pros

What I really like about this program is that it provides all the same options and features that Dentrix offers, making it just as versatile and comprehensive.

Cons

Compared to other programs, it doesn't offer the same level of simplicity and intuitive design.

“Good dental software but could use improvements

Pros

The software is pretty easy for me to learn how to do things.

Cons

It can be slow at times and show error messages.

“Charting

Pros

I absolutely love their charting system, especially when I compare it to other software options available.

Cons

I struggle to find patient information, but otherwise, the software is great.

“Great, for the short time I used it

Pros

It is very easy for me to use. If you have used any dental practice management software, you will pretty much know how to use this. I went from Dentrix to this and picked it up quickly.

Cons

Not much of a con, but the UI is different from Dentrix, so it took me a few days to get used to finding the correct modules.