eChart

eChart maintains a longitudinal patient record that brings together registration details, identifiers, demographics, family contacts, social history, clinical events, and admissions. Staff can search the patient index, use configurable patient lists, and view a chronological timeline of a patient's care. The system also links treating providers to records and maintains patient access histories. Document categorization, patient labels, duplicate-record review, and administrative notes support the management of patient information across episodes of care.

This feature supports structured clinical documentation through observation charts, vital signs, medication management, progress notes, allergy records, wound assessments, care plans, and clinical forms. Observation charts can display values in tables and trend views, with configurable normal ranges, breach flags, and clinical calculations. Medication workflows cover orders, prescriptions, administration, PRN medication processes, and imprest stock. Care pathways use templates to assign activities, track ownership, and record completion status.

eChart includes an internal staff mailbox, patient-linked messaging, letter writer, document management, reusable templates, and a visual form builder. Staff can compose correspondence using patient record data, classify uploaded documents, apply privacy controls, and retain message histories. The form builder supports multi-page forms with configurable fields, validation, conditional logic, calculations, and workflow actions. It also supports AI-assisted extraction of structured data from uploaded PDF forms using Claude or Gemini, with prompt-injection detection.

The reporting feature provides configurable reports covering patient demographics, admissions, clinical observations, diagnostic results, procedures, immunizations, referrals, appointments, care coordination, and billing activity. Administrators can control report availability and access, apply filters, select result columns, and save recurring report criteria. Custom dashboards provide configurable shortcuts for wards, clinics, clinical disciplines, and administrative teams.

This feature connects billable visits and appointments with payer accounts, fee schedules, invoices, claims, payments, and audit records. Staff can add Medicare Benefits Schedule (MBS) items or organization-defined billing items to visits, prepare invoices and quotes, and manage account balances and rebates. The platform also supports Medicare Online claiming through a certificate-based PRODA integration, Australian Immunization Register (AIR) claiming, payment allocation, configurable billing rules, and a billing journal.