eClinicalWorks Reviews

Pros

Positioned as a budget-friendly EHR eCW sacrifices innovation and functionality. Initial cost savings are offset by complex workarounds impacting staff efficiency.

Cons

Criticism centers around the software's excessive number of clicks hindering efficiency. Users resort to workarounds such as keeping multiple instances open despite being discouraged by the software provider.

Pros

I honestly cannot name a single positive aspect of eCW. in my view, no redeeming features exist.

Cons

Our clinic has survived several major upgrades over the years so we have a long history with the product and I can confidently say we have many of the worst complaints clinicians have about EMRs. The codebase feels absurd and inefficient which makes the whole application slow and prone to dragging down whatever machine it's installed on. Without diving into technical vocabulary, my takeaway is that the platform would benefit more from being discarded and rebuilt from the ground up than from continued patchwork. I find almost nothing about the user experience good. Customization promises are misleading as vendors will tell you anything is possible but in practice creating even basic custom screens, adjusting workflows or building templates is a major headache and time sink. There are too many nitpicks to list but a concise comment from a recently hired physician sums it up perfectly that is Using it is as if the previous EMR I was on was artificial intelligence and now I am using a typewriter. That one-liner is the best summary I have heard of it and it really captures how frustrating it feels to use day to day.

Pros

One thing I really appreciate about this company is that I can reach out and they're always ready to help me whenever I need assistance

Cons

What frustrates me is that I often find their system updates come with a lot of bugs which ends up causing disruptions in our workflow

Pros

Sometimes it's easy for me to figure things out and I appreciate that there are several different ways to accomplish tasks.

Cons

I have come across many glitches in the system. Issues that should have simple and quick fixes aren't being implemented and they keep rolling out updates that just make my day to day workflow more slower.

Pros

This system is good for the money. It is easy to use. The functionality that it has is nice and smooth. It is a decent system to use for your practice.

Cons

We feel that there is a language barrier when we communicate with customer support, and it is very frustrating at times. However, once you get used to it, it becomes less overwhelming.

Pros

The Patient Portal functions effectively credited to an attentive and professional trainer.

Cons

Promised customization and workarounds often fall short emphasizing that workarounds must align with the desired patient care and charting methods not merely resolving the software's limitations.

Pros

Commended for ease of use and overall functionality the product allows individual customization.

Cons

Customer support despite language challenges becomes less overwhelming with familiarity offering a mixed experience.

Pros

It is a good application. It is easy to use. The search procedure is quite easy. Whenever I have to search for a patient either by name, date of birth or any other factors, it is quite easy and seamless. It is very simple, and I would recommend this software.

Cons

I do face an issue while trying to fax a document that had been faxed to me from a different provider.

Pros

Honestly nothing at all. I have seen our most experienced clinicians shrink their daily patient lists down to eight to ten people instead of the twenty-plus they routinely saw for years using Athena. Over the course of my career I have worked with more than ten different electronic medical records and this one ranks among the worst I have encountered. It feels like we were promised a luxury car and ended up with a clunky 1992 Yugo riding on donut spare tires. I also feel there's no drive from eCW to resolve problems or even respond to our requests. It's been three months of absolute chaos.

Cons

From my perspective, the product they shipped completely lacks many of the fundamental fields any clinician or medical practice needs to document care properly. For example, I cannot record which side a blood pressure was taken on or whether it was measured manually versus automatically. I also cannot enter medication allergies in any practical way as the allergy list forces absurd entries, like allowing 'lymphoma' to be recorded as an adverse reaction while common reactions such as itching or a cough aren't options. Lab results and imaging orders don't integrate smoothly. they fail to link into the chart cohesively. Because of that unreliability, our team has to maintain a paper log of every patient we order studies for since the orders won't consistently return to the chart. None of the fixes we requested during rollout three months ago have been implemented yet and I could honestly keep listing issues for a very long time.

Pros

One thing I really appreciate is the in-app report dashboard that you can access right from within the software. I am also glad they offer LiveChat for customer support. Whenever I cannot locate something on their site, I jump into a chat with a support tech who, more often than not, has been able to sort out my problem.

Cons

I find it frustrating that payments cannot be entered directly from the appointment screen. Our front desk person spends all day in the scheduling interface but has to leave that view whenever they need to post a payment. I'd also like the system to offer greater customization options.

Pros

What I appreciate about eClinicalWorks is that it comes loaded with featuresasit's a comprehensive medical program with every module you'd need to manage a medical practice, from scheduling to charting and billing.

Cons

I don't like that it's not web-based and because it includes so many features and options, I often find the learning curve intimidating and hard to get through.

Pros

We're able to enter patient demographics and all their insurance details without trouble and the system can store an enormous amount of data about each person. In our eight-doctor practice, it keeps each clinician's schedule organized and accessible pretty reliably.

Cons

There are far too many clicks to reach a single feature. The interface isn't very basic so it takes a long time for me to learn the system and figure out workarounds.

Pros

Honestly everything about the interface is great and it is simple to use. I can get into the patient hub quickly without running into any problems.

Cons

From my experience there are no real negatives as I find it very user-friendly and reckon almost anyone could pick it up without much trouble.

Pros

None.

Cons

There is nothing good about this software. Customer support seems as if they don’t even exist. Their response to any problem is always that we should pay them more and get a better feature or so. To get somewhere or to get anything done, I literally kind of have to click a thousand times and reload the page around two-thousand times. It is not robust. Templates are impossible to customize. The list goes on, but I’ll stop here.

Pros

It takes time, but once you get used to the system it is nice and easy. I’ve been using it for 13 years now and I’ve seen this software develop nicely over the years. Everything is quite organized, and there aren’t many problems that I face with it. It is an asset for the healthcare organization. The billing configurations saves a lot of time. It is neat and easy to follow.

Cons

There are a few features that this software has that might require more clicks than usual to complete a task.

Pros

To be honest I am surprised by how incredibly easy it is to use. it really takes a lot of the stress out of nursing.

Cons

From my experience there's a noticeable lag and the program crashes about once a month or so.

Pros

It is easy to use. I had never used a software before in the medical field, but it was quite simple and easy that before my 90-day orientation was up, I had learned it completely.

Cons

For a busy medical clinic, there is something which is not at all acceptable, and that is the system crashing. Suddenly out of nowhere the system decides to crash, and that is so frustrating.

Pros

Categorized as a bottom-tier EMR there are no notable positive aspects.

Cons

The software faces criticism for its high click and page reload requirements lack of robustness and challenges in merging important clinical information and customizing templates.

Pros

The software's potential for easy customization is hindered by frequent bugs affecting 75% of its features.

Cons

Subpar support prolonged issue resolution times and a software riddled with bugs contribute to a negative experience indicating insufficient consideration during the software's development.

Pros

User-friendly but compelled to provide additional positive comments. The ease of use and neat note presentation is acknowledged.

Cons

Billing problems have significantly impacted the reviewer's practice causing financial strain and raising doubts about the software's value with threats of clinical support removal adding to the frustration.