eClinicalWorks Reviews

“everything is great and simple”

Pros

Honestly everything about the interface is great and it is simple to use. I can get into the patient hub quickly without running into any problems.

Cons

From my experience there are no real negatives as I find it very user-friendly and reckon almost anyone could pick it up without much trouble.

“Not a good Software!”

Pros

None.

Cons

There is nothing good about this software. Customer support seems as if they don’t even exist. Their response to any problem is always that we should pay them more and get a better feature or so. To get somewhere or to get anything done, I literally kind of have to click a thousand times and reload the page around two-thousand times. It is not robust. Templates are impossible to customize. The list goes on, but I’ll stop here.

“User for 13 years and more.”

Pros

It takes time, but once you get used to the system it is nice and easy. I’ve been using it for 13 years now and I’ve seen this software develop nicely over the years. Everything is quite organized, and there aren’t many problems that I face with it. It is an asset for the healthcare organization. The billing configurations saves a lot of time. It is neat and easy to follow.

Cons

There are a few features that this software has that might require more clicks than usual to complete a task.

“Incredibly easy and stress reducing”

Pros

To be honest I am surprised by how incredibly easy it is to use. it really takes a lot of the stress out of nursing.

Cons

From my experience there's a noticeable lag and the program crashes about once a month or so.

“The good and the bad”

Pros

It is easy to use. I had never used a software before in the medical field, but it was quite simple and easy that before my 90-day orientation was up, I had learned it completely.

Cons

For a busy medical clinic, there is something which is not at all acceptable, and that is the system crashing. Suddenly out of nowhere the system decides to crash, and that is so frustrating.

“Worst I've EVER used!!!!”

Pros

Categorized as a bottom-tier EMR there are no notable positive aspects.

Cons

The software faces criticism for its high click and page reload requirements lack of robustness and challenges in merging important clinical information and customizing templates.

“Avoid This EMR at All Costs”

Pros

The software's potential for easy customization is hindered by frequent bugs affecting 75% of its features.

Cons

Subpar support prolonged issue resolution times and a software riddled with bugs contribute to a negative experience indicating insufficient consideration during the software's development.

“Horrible Horrible product”

Pros

User-friendly but compelled to provide additional positive comments. The ease of use and neat note presentation is acknowledged.

Cons

Billing problems have significantly impacted the reviewer's practice causing financial strain and raising doubts about the software's value with threats of clinical support removal adding to the frustration.

“Easy to use once familiar”

Pros

Locked notes appear orderly and easy to follow and billing configurations contribute to time-saving.

Cons

Notable features require additional steps adding to the complexity of using the software.

“Pros and Cons”

Pros

Noted for its user-friendly interface the software was quickly mastered during a short orientation.

Cons

The software's tendency to crash unexpectedly poses inconveniences for busy medical clinics affecting overall productivity.

“eClinical Works”

Pros

The software's ease and diverse options contribute to effective documentation.

Cons

A learning curve is acknowledged in mastering all software features.

“excellent for small to midsize practices”

Pros

I have found eClinicalWorks to be excellent for small to midsize practices. it integrates smoothly with the other technologies we use and I really appreciate how customizable the platform is.

Cons

My experience is that the mobile app is pretty basic and doesn't offer much utility.

“excessive clicks and wiped updates”

Pros

The interface is quite easy to navigate and I appreciate that it offers numerous headings to use when writing HPIs.

Cons

Charting requires an excessive number of clicks for virtually every action which I find slows my workflow and becomes tedious over time. Another frustrating problem I have experienced is that when multiple users are working in the same chart section at once, only one person's updates remain while everyone else's progress gets wiped out.

“easy to use with brief training”

Pros

I really loved how easy it is use overall. The training I went through for eClinical was brief and focused which made learning it quick. Another feature I loved was having the ability to look back at a patient's records whenever I needed especially useful when some previous details didn't carry over into the new system.

Cons

I ran into several frustrating issues with eClinicalWorks, the biggest being that the software would crash frequently. There were times when data entry would get interrupted between patients and the entire application would suddenly close. I also noticed it takes a very long time to start up which slows down my workflow and adds to the daily hassle.

“Organized and accessible tracking”

Pros

Personally, I find it a very organized method for keeping track of patient information that remains easily accessible.

Cons

I feel like I have to go through too many tabs when rooming a patient and it usually takes me around eight minutes on average.

“Ease of use”

Pros

The system is pretty much easy to use. They offer training videos to learn the system, which is easy as well. Navigation through the system is quite easy to do, especially for someone who is a new person or has never worked on a system like this before.

Cons

This system needs to be updates every week, and updating takes time, and having it done every week gets a bit annoying.

“Not great”

Pros

Permits you to transfer earlier notes effectively into the current note.

Cons

Cumbersome to work with. Dull to attempt to learn and even so there’s such a huge number of features not tried out. Contents are lumbering.

“eClinical”

Pros

Smooth claims processing and convenient handling of payments are highlighted simplifying tasks like claim sorting and submission.

Cons

Challenges are noted in using the program for setting up patients in collections although the extent of responsibility attributed to the program is uncertain.

“Complex and bulky”

Pros

Facilitates the seamless uploading of prior notes into the current note enhancing efficiency.

Cons

Described as cumbersome the software's tedious learning process and undiscovered features contribute to a challenging user experience.

“No enough space to write down all the complaints about this software and their support staff”

Pros

Criticized for technical staff incompetence with allegations of template disappearance and incorrect MIP reporting. Legal action and evidence documentation are indicated.

Cons

Critical errors in reporting MIP scores have significant repercussions on the surgeons' reputation and financial reimbursement highlighting issues with ECW employee knowledge and support responsiveness.