eClinicalWorks Reviews

Pros

Locked notes appear orderly and easy to follow and billing configurations contribute to time-saving.

Cons

Notable features require additional steps adding to the complexity of using the software.

Pros

Noted for its user-friendly interface the software was quickly mastered during a short orientation.

Cons

The software's tendency to crash unexpectedly poses inconveniences for busy medical clinics affecting overall productivity.

Pros

The software's ease and diverse options contribute to effective documentation.

Cons

A learning curve is acknowledged in mastering all software features.

Pros

I have found eClinicalWorks to be excellent for small to midsize practices. it integrates smoothly with the other technologies we use and I really appreciate how customizable the platform is.

Cons

My experience is that the mobile app is pretty basic and doesn't offer much utility.

Pros

The interface is quite easy to navigate and I appreciate that it offers numerous headings to use when writing HPIs.

Cons

Charting requires an excessive number of clicks for virtually every action which I find slows my workflow and becomes tedious over time. Another frustrating problem I have experienced is that when multiple users are working in the same chart section at once, only one person's updates remain while everyone else's progress gets wiped out.

Pros

I really loved how easy it is use overall. The training I went through for eClinical was brief and focused which made learning it quick. Another feature I loved was having the ability to look back at a patient's records whenever I needed especially useful when some previous details didn't carry over into the new system.

Cons

I ran into several frustrating issues with eClinicalWorks, the biggest being that the software would crash frequently. There were times when data entry would get interrupted between patients and the entire application would suddenly close. I also noticed it takes a very long time to start up which slows down my workflow and adds to the daily hassle.

Pros

Personally, I find it a very organized method for keeping track of patient information that remains easily accessible.

Cons

I feel like I have to go through too many tabs when rooming a patient and it usually takes me around eight minutes on average.

Pros

The system is pretty much easy to use. They offer training videos to learn the system, which is easy as well. Navigation through the system is quite easy to do, especially for someone who is a new person or has never worked on a system like this before.

Cons

This system needs to be updates every week, and updating takes time, and having it done every week gets a bit annoying.

Pros

Permits you to transfer earlier notes effectively into the current note.

Cons

Cumbersome to work with. Dull to attempt to learn and even so there’s such a huge number of features not tried out. Contents are lumbering.

Pros

Smooth claims processing and convenient handling of payments are highlighted simplifying tasks like claim sorting and submission.

Cons

Challenges are noted in using the program for setting up patients in collections although the extent of responsibility attributed to the program is uncertain.

Pros

Facilitates the seamless uploading of prior notes into the current note enhancing efficiency.

Cons

Described as cumbersome the software's tedious learning process and undiscovered features contribute to a challenging user experience.

Pros

Criticized for technical staff incompetence with allegations of template disappearance and incorrect MIP reporting. Legal action and evidence documentation are indicated.

Cons

Critical errors in reporting MIP scores have significant repercussions on the surgeons' reputation and financial reimbursement highlighting issues with ECW employee knowledge and support responsiveness.

Pros

Praised as a comprehensive EMR for providers offering rich features and abundant options.

Cons

The software's bulky feel demands a fast server and internet connection for efficient operation avoiding potential hang-ups.

Pros

Compared to other EMR programs it's reasonably priced and sufficiently functional for medical practices.

Cons

Acknowledging no perfect EMR systems ECW falls short in functionality frequent breakdowns requiring debugging and slow customer service response affecting its ability to meet evolving healthcare demands.

Pros

Acknowledged for numerous features including eRX templates for progress notes.

Cons

Described as poorly programmed and reliant on other programs ECW faces criticism for incompetent tech support delays in repairs and a lack of accountability for issues.

Pros

eClinicalWorks handles an huge number of tasks. Billing for CCM was also simple and well-integrated. The patient engagement features impressed me as automatic alerts when prescriptions are sent to the pharmacy, prompts for schedule confirmations and the ability to update responses directly into an appointment. Plus when notifying an entire schedule about a providers absence, it is easy to send those notices automatically. Also there are lots of technology options for collecting data, including low-cost check-in kiosks and apps for phones and tablets. The software can be installed locally or accessed in the cloud. I even like how flexible the product is most of the time and there are multiple ways to jump quickly between sections. I can open several instances of my login to chart in one record while viewing something else. Built-in faxing took one more task off our plate.

Cons

I honestly cannot find any real flaws with eClinicalWorks. there are so many great aspects to this system.

Pros

While billing is commendable the system's slowness and extensive clicking are noted frustrations.

Cons

Poor speed and difficulty understanding the support system contribute to dissatisfaction with the chosen system.

Pros

I have roughly eighty percent control over the platform to make adjustments myself and whenever I need help I can submit a ticket and usually receive support within an hour.

Cons

What really frustrated me was the demo. it showcased and promised far more functionality than I was handling in our previous system and it convinced us to break an existing contract to switch. Once we went live, however, everything turned out to be just smoke and mirrors and now I am trapped in this agreement.

Pros

eClinicalWorks is really user friendly and simple to use and I like that it has lots of different sections for patient information so I can see a full, comprehensive picture of each patient's care.

Cons

I honestly cannot think of any aspects I dislike about it at the moment.

Pros

This system literally has all the functionalities that we need. Previously we used two systems at a time just to have all the functionalities that we required for our practice. We wanted one system and not two as it got a lot confusing at times for us. Finally, it happened with eClinicalWorks. We can schedule appointments, confirm patients, send and receive messages all of it using just one system. It feels amazing.

Cons

There is this one thing that I don’t really like is that whenever we create a new patient it always forces you to put in all the subscriber information, but we don’t generally do that whenever we schedule an appointment for a new patient. However, they do allow the admin to alter the information that is required.