eClinicalWorks Reviews

“Feature Rich EMR for Providers”

Pros

Praised as a comprehensive EMR for providers offering rich features and abundant options.

Cons

The software's bulky feel demands a fast server and internet connection for efficient operation avoiding potential hang-ups.

“Pretty Average Product”

Pros

Compared to other EMR programs it's reasonably priced and sufficiently functional for medical practices.

Cons

Acknowledging no perfect EMR systems ECW falls short in functionality frequent breakdowns requiring debugging and slow customer service response affecting its ability to meet evolving healthcare demands.

“TONS of features but poorly programmed.”

Pros

Acknowledged for numerous features including eRX templates for progress notes.

Cons

Described as poorly programmed and reliant on other programs ECW faces criticism for incompetent tech support delays in repairs and a lack of accountability for issues.

“handles a huge number of tasks”

Pros

eClinicalWorks handles an huge number of tasks. Billing for CCM was also simple and well-integrated. The patient engagement features impressed me as automatic alerts when prescriptions are sent to the pharmacy, prompts for schedule confirmations and the ability to update responses directly into an appointment. Plus when notifying an entire schedule about a providers absence, it is easy to send those notices automatically. Also there are lots of technology options for collecting data, including low-cost check-in kiosks and apps for phones and tablets. The software can be installed locally or accessed in the cloud. I even like how flexible the product is most of the time and there are multiple ways to jump quickly between sections. I can open several instances of my login to chart in one record while viewing something else. Built-in faxing took one more task off our plate.

Cons

I honestly cannot find any real flaws with eClinicalWorks. there are so many great aspects to this system.

“horrible too many click most of the feather not working. not friendly at all”

Pros

While billing is commendable the system's slowness and extensive clicking are noted frustrations.

Cons

Poor speed and difficulty understanding the support system contribute to dissatisfaction with the chosen system.

“Demo was of no use”

Pros

I have roughly eighty percent control over the platform to make adjustments myself and whenever I need help I can submit a ticket and usually receive support within an hour.

Cons

What really frustrated me was the demo. it showcased and promised far more functionality than I was handling in our previous system and it convinced us to break an existing contract to switch. Once we went live, however, everything turned out to be just smoke and mirrors and now I am trapped in this agreement.

“Really user friendly and simple”

Pros

eClinicalWorks is really user friendly and simple to use and I like that it has lots of different sections for patient information so I can see a full, comprehensive picture of each patient's care.

Cons

I honestly cannot think of any aspects I dislike about it at the moment.

“All functionalities”

Pros

This system literally has all the functionalities that we need. Previously we used two systems at a time just to have all the functionalities that we required for our practice. We wanted one system and not two as it got a lot confusing at times for us. Finally, it happened with eClinicalWorks. We can schedule appointments, confirm patients, send and receive messages all of it using just one system. It feels amazing.

Cons

There is this one thing that I don’t really like is that whenever we create a new patient it always forces you to put in all the subscriber information, but we don’t generally do that whenever we schedule an appointment for a new patient. However, they do allow the admin to alter the information that is required.

“Large Practice EMR”

Pros

eClinicalWorks is among one of the best EMR choices for large healthcare facilities and for those trying to get into IPA should definitely enlist it among their top choices. It has a great many functionalities to offer.

Cons

The customer support staff is entirely outsourced. you pay for training and after months you realize the trainers did not even specialize in that field and probably had very little idea to what they were talking about. I ended up having no choice to file complaints about issues I had and the follow-ups on them were irregular as anything. I would get calls at random hours. disrupting clinic work or whatever Id be doing and to top that, the operators rarely spoke English. there was so much miscommunication that often ended in them referring me to a different team. after scheduling calls with them, they tell me that they cannot help me either. it has been incredibly frustrating trying to get any answers or help out of them so I mostly just give up on them.

“The right EMR for clinical use. Amazing functionalities”

Pros

We use eClinicalWorks in a clinic-based environment and it has worked out great for us. The system is adaptable and intuitive and once you learn to operate it, it becomes very easy to use on a daily basis to fill out notes, auto-populate information, code for billing and deal with messaging and e-prescriptions. The EMR has a very well-laid out simple layout to ensure maximum understanding and ease of use for clients. The message inbox with the latest updates from labs or patients is a very helpful feature. You can receive and respond to messages from other vendors and patients without individually giving out email addresses or phone numbers. This interactive feature has made its communication with other departments and patients very convenient.

Cons

There is a rather challenging learning curve for this software but once you get past that and learn what does what, located where the system has a lot to offer to ease your daily working. Although there are still some features that take a while to locate. The limitation of only being able to view one tab at a time is a little annoying.

“eCW”

Pros

Appreciated for consolidating functionality from past systems providing an all-encompassing solution.

Cons

A specific dislike is noted regarding the mandatory input of subscriber information when creating a new patient deviating from the usual scheduling process.

“EClinicalWorks”

Pros

Highlighted for its multifaceted features and various screen access options.

Cons

The software's complexity requires ongoing training spanning months to achieve a satisfactory level of understanding.

“Customer Service”

Pros

Lauded for ease of use and intuitiveness with proactive customer support. Positive experiences with ticket follow-ups within 34-48 hours and quick chat support are emphasized.

Cons

Initial training shortcomings have improved over the years with expanded and user-friendly webinars contributing to a more positive training experience.

“Great EMR for clinic based settings loaded with features”

Pros

The EMR's comprehensiveness well-organized information layout and features such as a messaging service receive positive feedback.

Cons

Initial difficulty in learning and navigating the software is acknowledged with challenges in locating tabs and limitations on viewing multiple patients simultaneously.

“A best RCM software to process day to day acticity”

Pros

eClinicalWorks (ECW) remains a top choice for handling day-to-day Revenue Cycle Management (RCM) tasks offering a unified platform for visit scheduling and diligent follow-ups on outstanding balances.

Cons

eClinicalWorks (eCW) offers accessibility through PC installation or web browsers. It provides commendable features and functionalities with occasional instances of sluggish performance in both usage modes.

“eCW for small practices”

Pros

Recognized among the favored Electronic Medical Records (EMRs) for large hospitals ECW proves beneficial for those seeking entry into their Independent Practice Association (IPA).

Cons

Customer service is outsourced entirely demanding payment for a trainer and problems often necessitate tickets with responses at inconvenient times. Language barriers and unhelpful responses are prevalent making post-contract communication challenging.

“Too many clicks/windows. Don't love the Hub system.”

Pros

The reviewer with extensive EMR experience expresses dissatisfaction with ECW unfavorably comparing it to previous systems like Athena and Practice Fusion. Notably issues and glitches experienced with ECW are absent in the prior systems.

Cons

Criticisms include excessive clicks freezing requiring frequent logouts and subpar functionality on iPad and iPhone versions. ICD-10 lookup pharmacy linking and prescription records are highlighted as flawed. Glitches in the referral and telephone encounter counters are noted making the system appear glitchy.

“The service is not good at all.”

Pros

When I switched from practice fusion in my solo practice to a local office, I had many expectations for a better, more organized EMR with all these integrated functions and features. But all that I got was a difficult system with any additional feature requests requiring extra payments. I do not understand why any large hospital would use this system. They charge you for every little thing. My previous system was free and had loads more to offer and was easy to use. There is cluttering and confusion in every aspect of the system. Every tab opens in a new window to the point where the system crashes and you have to redo the whole thing. I have used many EHRs over the years for extensive periods of time and this is by far the worst in terms of ease of use and things you can do with it (that don’t each have to be paid for).

Cons

Even after paying for everything, eClinical’s workability is a mess. The system hangs/crashes too often. Every little task requires many steps. Their OS is truly awful and cumbersome. Their ICD-10 lookup is the worst I have ever come across. Linkups with pharmacies are such a hassle. Prescription records and poorly placed, no list for controlled substances. E- medicine requests rarely go through. Writing prescriptions is a challenge. Using this system is a punishment in itself.

“Simple and comprehensive”

Pros

For the most part, we have been all around satisfied with eClinicalWorks, it has helped us recognize what zones need improvement for documentation, sorted out in one framework tracking tasks, helping providers in comprehending the sent and received payments, and simply changed how things are done in our practice. In the event that you experience an issue, you can check their site for learning before dropping a ticket and watch a basic comprehensive tutorial. eCinicalWorks is user-friendly. I like how you can send messages to staff and track whether they have worked and the general way the product works.

Cons

I will say there are two or three drawbacks to utilizing eClinicalWorks however the pluses certainly exceed the minuses. On the off chance that you have any issues, a ticket must be made and you should anticipate a follow up for your issues to be settled. you cannot batch and dispatch bills at the end of every day, instead, you have to mark checked on every single claim.

“eClinical is great!”

Pros

I love eClinicalWorks. It is an amazing system and will help you achieve a lot in your medical practice. This is the first ever EMR that I have used, and I would say I am glad that it didn’t disappoint me. It is the highlight of my medical career. The billing function is super awesome. Customizing the charting function is easy. Scheduling appointment is a relief for me due to this system. It is so easy to write notes, and the fact that everything being labelled for our ease is amazing. It is a great product and I would recommend it to anyone looking for a high-quality EMR.

Cons

The least likely thing about this EMR are the reports, as it isn’t easy to get how it works. It took a lot of hit and try to actually understand the reporting functionality of this system, but once I got it everything fell into place. Monitoring my practice became easy as I was able to obtain all the information that I needed.