eClinicalWorks Reviews

Pros

The billing functions of ECW receive praise for their ease of use allowing straightforward posting of ERAs patient payments and claims investigation. The customization of charting and appointment scheduling is commended with a special mention of the efficient messaging system.

Cons

Reports are highlighted as the least liked aspect due to complexity and trial-and-error efforts. Despite initial difficulties the user eventually gathers necessary information for practice monitoring.

Pros

Acknowledges the vendor's progressive approach in developing new features citing examples like pulling data from home blood glucose meters. The software's flexibility technology options for data collection and efficient notifications for patient engagement are highlighted.

Cons

Poor clinical data reporting is emphasized challenging accurate searches for labs medical history and diagnoses. Early experiences with RCM services are deemed unreliable but note updating during visits has a slight delay.

Pros

What I like about this being a web-based system is that, similar to most EMR platforms, it is powerful and comes with a wide range of capabilities and features. I like that it can pull in data from insulin pumps, my Fitbit and digital scales which helps provide a fuller picture of a patient's status. I also value the way it tracks patient flow. From a user perspective, it's fairly easy to pick up. Having only recently started using it, I recognize there's a lot I still need to learn. I have worked with many different EMR/EHR packages over time so I can see both strengths and weaknesses here. While there are aspects I do enjoy about this system, it wouldn't be my top pick for a practice overall. Because as a nurse, I don't feel the workflow is ideal as there are multiple areas that need refinement. On the plus side it does function reliably and is accessible from nearly anywhere which is handy. That essentially sums up my impressions.

Cons

I am currently using it and I feel strongly that the people who design and develop these kinds of systems should spend time on the front lines with physicians, nurses, front desk staff, coders and anyone else who interacts with the software so they can truly understand real-world workflows. My main frustration is that this system requires far too many clicks to accomplish basic tasks. For example, I tried to find a patient's guardian information and it wasn't easy to access. There should be a simpler, clearer method to enter and view past medical history and procedural records like mammograms, DEXA scans, diabetic eye exams and the like. The telephone encounter feature is something I really dislikeasthe initial message template can even be adjusted in a way that worries me. Overall it feels clunky and click-heavy. Social history is aggravating because I end up entering smoking status in multiple places. why cannot that field populate everywhere automatically? I also don't care for how the visit summary report generates. it could be pared down and simplified significantly. Having used GEMMS, Sage Intergy, NextGen, NextMD, EPIC, Meditech and a few others, I know all systems have trade-offs. In my experience EPIC was the most powerful and the easiest to navigate for tracking progress. I believe that with targeted feedback and sensible changes, this company could really improve the product and turn it into an excellent system.

Pros

I appreciate the unique capabilities this charting platform provides that I don't see elsewhere as features like eScribe and the ability to fax straight from a patient's chart.

Cons

My experience is that it takes too long to have new services implemented and fully operational. some problems have lingered for months before being fixed.

Pros

One thing I really appreciate is that the software acts as an all-in-one solutionasI am able to send faxes, create referrals and do my charting without switching between different programs, all in one place.

Cons

Sometimes the program freezes which is frustrating. I wish the freezing problems could be reduced or handled more reliably so my workflow isn't interrupted.

Pros

it allows me to access it online which lets me connect remotely from virtually anywhere

Cons

At times I run into connection problems in various places

Pros

This has to be my favorite product for medical practices. This software is great, I learnt it myself and found it easy as well. It can be used in any office. The system is reliable and is easy to navigate. The program is very intuitive. I can easily look at patients list and know about their visits and surgery process details. It is easy to find things that you want.

Cons

There was no proper training given to me, I had to learn all of it on my own and yet there are a few more things that I need to figure out on how to do it, but I dont think this is a con of the product.

Pros

Working with eClinicalWorks has been a great experience. It is a wonderful EMR, and for me out of all the other EMRs I have used this has been the best yet. The billing is great. The system itself is easy to learn and use. The system is reliable in every way. The information can easily be accessed. It is quite a professional system.

Cons

I believe they can still add many other medical related features and make it more better and save a lot of our time. Although, it is an incredible software even now.

Pros

We have been very pleased with eClinicalWorks EMR. The system as so much to offer and it does not feel heavy at all even with all the features. It is easy to navigate; the layout is simple and organized. There are frequent updates which ensure optimal user satisfaction. It is very adaptable and reliable. Their customer support is very good.

Cons

The system may seem too costly if you want to use it for a small practice. Although, it does come with pre-built features which are worth the expense but if you do not require them, I would advise not wasting your money on it unless they have some special packages or discount offers.

Pros

eClinicalWorks looks like a good all-in-one software. the system has a lot of features and options for everything. So much choice that borders into utter confusion.

Cons

Every little task you may need to get done takes multiple steps and clicks. Even the littlest ones, to the point it is plain frustrating. We got the system to avoid putting extra effort and time in to-to-day tasks but this system funnily does the opposite. The EMR is obsolete and there hasn’t been any indication from the company as hopes for a change.

Pros

It is a system that is completely designed for medical purposes and has all the features and functionalities needed by any medical practice. It is a complete practice management system. We haven’t implemented the system completely yet, we are using a part of it, but I do know that it is capable of doing a lot more than we realize.

Cons

Being a complete practice management and having all the features and functionalities needed by any practice the only problem with this system is that it doesn’t do any of the work well. The system consists of bugs, errors and design issues that it usually gets in the way of what you’re basically working on. If they want, they can improve this system a lot and make it much better than what it is like right now, and without any extra trouble.

Pros

I really appreciate how simple it is to schedule appointments and to pull up patient details quickly through the hub interface.

Cons

At times I get frustrated because the program freezes unexpectedly and then logs me out after a relatively short idle period which interrupts my workflow.

Pros

eClinicalWorks is pretty easy to use for EHR documentation. The built-in templates organize the workflow and make recording procedures simple which helps users of every age navigate it comfortably.

Cons

I often find ECW to be painfully slow, with frequent lagging and glitches across the system.

Pros

If you work at a small clinic with absolutely no need for integration with other departments or external vendors, only then eClinical may be a workable choice for you. Otherwise, it is s regretful choice.

Cons

Where do I begin. We started using eClinicalWorks for our practice because it seemed like a good service for an affordable cost. Initially, we were promised a lot of things. There were all these features, all things full of choice but when it came to delivering, they did not come through. It is almost impossible for the EMR to communicate with other departments like billing and labs. Customer service never proved to be of help. We suffered the entire time we used this system until we finally switched to Epic, which is great in comparison.

Pros

Deemed fundamental for healthcare professionals this software is lauded for its simplicity reliability and ease of navigation catering to various roles from receptionists to doctors and administrators.

Cons

Acknowledges the need for additional features for medical professionals but overall praises the software.

Pros

The user appreciates the color coding feature facilitating a quick overview of the patient list and their progress. The program's intuitiveness ease of printing setup and efficient appointment tracking are commended.

Cons

The lack of formal training is mentioned with some features remaining unknown. The customizable nature is praised if everything functions correctly.

Pros

Suggests that ECW may be suitable for clinics without other departments but implies potential compatibility issues for facilities with diverse departments.

Cons

eCW is chosen for cost-effectiveness but fails to deliver promised features. Compatibility issues between departments and a generally negative experience lead to a switch to Epic.

Pros

Described as a comprehensive practice management system ECW streamlines patient scheduling care tracking and billing. The system's feature richness is acknowledged with the potential for further implementation than currently realized.

Cons

Despite covering essential practice needs eCW is criticized for bugs design flaws and general performance issues. It is deemed ineffective in delivering as advertised.

Pros

Highlighted for its user-friendly nature flexibility reliability regular updates and good customer support. The recommendation for this software is emphasized.

Cons

Recognizes the cost but justifies it based on unique features expressing hope for special discounts.

Pros

I really appreciate being able to personalize my dashboard in countless ways. eCW's customer support is WONDERFUL to deal with, including their overseas team as well!

Cons

Sometimes I find it annoying that reminders and similar alerts still trigger after I have cancelled an appointment. That bug tends to get resolved usually fairly quickly, though.