eClinicalWorks Reviews

Pros

The interface is user friendly and uncluttered making it a practical EMR tool. The prebuilt EMR templates are adequate for recording routine clinical details and basic patient information.

Cons

In my experience the typography and layout can be tricky to navigate and there aren't any help or guidance buttons so I think a new user could struggle to pick it up confidently on their very first day.

Pros

EClinical makes things really easy when I am sending referrals to other clinicians who also use eClinical.

Cons

From my experience it's designed around general practice workflows and doesn't work as smoothly for specialties like dermatology.

Pros

It is easy to use once you learn it. Template making, lab reviewing, message addressing and making phone calls is very easy as well. You can easily manage everything with this system, everything works smoothly, and you can easily complete tasks.

Cons

Probably it might be an issue my company made while setting it up, or it might be the products con, not sure about it but the assessment portion is missing key components.

Pros

The best part of this product is that I can easily give online medical consultation to anyone in any part of the world, with a backup and protection of the data. I can easily communicate with my patients, maintaining their privacy. It is a great product and has a higher impact.

Cons

The only con that it might have for some people is that if they don’t have a very strong and fast internet connection they might have troubles during the consultation process as it requires internet throughout the process.

Pros

The system is nice and has all the features and functionalities that we need. It is easy to learn and use, even without any guidance. It is easy to find options that you need to work on, and it is great to have everything available in one system.

Cons

The design of this system seems like it was made for a previous time. It isn’t appealing at all and the system is very chunky as well.

Pros

I like the system completely. It is a wonderful system and I really like it. They provide training videos to you, so you can learn how to use the system. The system itself is pretty much easy to use. The charting features provided are so simple and easy.

Cons

I really don’t like that fact that you have to ask for help and set an appointment with the customer support team just to get your problem fixed, you have to take out proper time from your busy schedule just to get things fixed.

Pros

Acknowledges the extensive features offered by ECW including integrated EMR/PM systems and registration kiosks. The eventual success of the kiosk app is noted leading to reduced registration desk staff.

Cons

Initial training is criticized for addressing glitches rather than content. Numerous issues with functionality labeling inconsistencies and non-functional features are cited leading to dissatisfaction.

Pros

Praised for its ease of use template creation and efficient handling of labs messages and phone calls.

Cons

Identifies missing components in the assessment portion potentially due to customization. Specific issues are not detailed.

Pros

Labeled as an exceptional software with all necessary tools for a smooth workflow offering a unified platform for various tasks.

Cons

Notes technical difficulties and inefficient customer service as the main downsides to the otherwise positive software.

Pros

Noted for its versatility and user-friendliness allowing the entire practice to utilize it on different levels and facilitating communication among providers regarding patients.

Cons

Expresses complete satisfaction finding no dislikes about the software and considers it essential for the practice.

Pros

Praised for enabling a broader scope of attention and online medical consultation services globally emphasizing data backup and protection.

Cons

The requirement for a continuous internet connection during consultations is highlighted as a potential limitation.

Pros

Appreciated for its user-friendly charting features emphasizing ease of use.

Cons

The need to schedule an appointment to address issues is mentioned as a downside.

Pros

Described as simple and easy to pick up quick to learn without guidance and efficient in locating specific information including reports.

Cons

Describes the product as clunky and aesthetically unappealing resembling a 90s design.

Pros

The software runs really well and is easy to use. The interface feels more modern than many alternatives. Also itis simple to handle different parts of a patient's medical record and to jump between sections of information. I can also message colleagues with ease. Overall a great product.

Cons

Honestly the support staff have been absolutely awful and it feels like their help is outsourced. For what the product delivers, I think it's pricey. I do love the software itself but the company appears mismanaged and comes across as indifferent to the customers they've sold to.

Pros

As per me the program is fairly easy to use and everything is clearly labeled. The color palette is pleasant and attractive, easy on the eyes. I also like that each medical practice is able to add its own templates.

Cons

I really dislike that it crashes so often. Maybe it's due to our office needing an update but overall the software runs slowly for our urgent care setup. I wish the system were quicker and that we could customize the workflow order more effectively to suit our needs.

Pros

From my experience I appreciate that they offer an all-in-one platform packed with numerous features that cover many needs.

Cons

Customer service has been inconsistent for me. whenever I reach out with a question they often just point me toward ECW's knowledge section. While that resource can answer general issues, I find it doesn't always address my more specific or complex questions.

Pros

I have found this to be an excellent program for work. It's user friendly, helps me stay on top of everything and feels well organized and thoughtfully designed.

Cons

Honestly I cannot think of a single thing I dislike about it as overall it's a great, dependable program.

Pros

They provide you with amazing and simple training videos to learn from, which makes things a lot easier for you. It is super easy to learn and use the system. I didn’t use it much, but approximately 9 months I’d say and yes, I mastered it by that time. It is a fantastic system.

Cons

Not many, but one issue that I would like to inform is that you can only work on one account at a time, which could be something you do not want if you have more than one accounts and providers and want to use it at the same time. It takes up a lot of waiting time.

Pros

From my experience the system is extremely feature-rich, although it can feel cluttered or overwhelming for some users. it's excellent for front desk or front office teams and while support has recently been revamped, I still find it needs improvement.

Cons

I have found support is often staffed by overseas agents who don't always understand my language or the specifics of what I am asking which can make resolving issues frustrating.

Pros

There are quite some good points about this system, but I would be mentioning a few major things that I liked about this system. The billing functionalities of this system is great. The scheduling is pretty good too and it has mostly all the basic functions that are needed by any practice. I also like the color coding thing that the provider adds, which is very useful in differentiating.

Cons

First of all, the system requires a lot of clicking. You need to click too many times just to get what you want or where you want to be. Second and the last thing is that the system crashes a lot and the amount of crashing doesn’t seem acceptable to me.