eClinicalWorks Reviews

“Simple but not beautiful”

Pros

Described as simple and easy to pick up quick to learn without guidance and efficient in locating specific information including reports.

Cons

Describes the product as clunky and aesthetically unappealing resembling a 90s design.

“Runs well with a modern interface”

Pros

The software runs really well and is easy to use. The interface feels more modern than many alternatives. Also itis simple to handle different parts of a patient's medical record and to jump between sections of information. I can also message colleagues with ease. Overall a great product.

Cons

Honestly the support staff have been absolutely awful and it feels like their help is outsourced. For what the product delivers, I think it's pricey. I do love the software itself but the company appears mismanaged and comes across as indifferent to the customers they've sold to.

“Fairly easy with a pleasant palette”

Pros

As per me the program is fairly easy to use and everything is clearly labeled. The color palette is pleasant and attractive, easy on the eyes. I also like that each medical practice is able to add its own templates.

Cons

I really dislike that it crashes so often. Maybe it's due to our office needing an update but overall the software runs slowly for our urgent care setup. I wish the system were quicker and that we could customize the workflow order more effectively to suit our needs.

“All-in-one with numerous features”

Pros

From my experience I appreciate that they offer an all-in-one platform packed with numerous features that cover many needs.

Cons

Customer service has been inconsistent for me. whenever I reach out with a question they often just point me toward ECW's knowledge section. While that resource can answer general issues, I find it doesn't always address my more specific or complex questions.

“excellent, well organized program”

Pros

I have found this to be an excellent program for work. It's user friendly, helps me stay on top of everything and feels well organized and thoughtfully designed.

Cons

Honestly I cannot think of a single thing I dislike about it as overall it's a great, dependable program.

“eClinicalWorks Review”

Pros

They provide you with amazing and simple training videos to learn from, which makes things a lot easier for you. It is super easy to learn and use the system. I didn’t use it much, but approximately 9 months I’d say and yes, I mastered it by that time. It is a fantastic system.

Cons

Not many, but one issue that I would like to inform is that you can only work on one account at a time, which could be something you do not want if you have more than one accounts and providers and want to use it at the same time. It takes up a lot of waiting time.

“extremely feature-rich but cluttered”

Pros

From my experience the system is extremely feature-rich, although it can feel cluttered or overwhelming for some users. it's excellent for front desk or front office teams and while support has recently been revamped, I still find it needs improvement.

Cons

I have found support is often staffed by overseas agents who don't always understand my language or the specifics of what I am asking which can make resolving issues frustrating.

“Review”

Pros

There are quite some good points about this system, but I would be mentioning a few major things that I liked about this system. The billing functionalities of this system is great. The scheduling is pretty good too and it has mostly all the basic functions that are needed by any practice. I also like the color coding thing that the provider adds, which is very useful in differentiating.

Cons

First of all, the system requires a lot of clicking. You need to click too many times just to get what you want or where you want to be. Second and the last thing is that the system crashes a lot and the amount of crashing doesn’t seem acceptable to me.

“Review”

Pros

This system is quite easy to use and navigate through. It feels like a great software. They have also provided with a lot of training videos, so it is easy to know and learn how to use it. The customer support is great as well, they are always readily available to help. You can either place your concerns through the system or you can go for the live feedback option which is online chatting and is great. I would recommend this software.

Cons

Whenever I need some sort of help I just simply ask for it rather than trying to find it out on myself through videos, because you can easily get lost trying to find the solution to your problem, as there are so many videos to look from.

“It’s just okay”

Pros

The telephone encounter is a great feature that I really like, as documenting the call is very easy and the interactions are quick. The system is easy to use once you learn it, and it does offer many features, from which I also like the timestamp feature. I can easily timestamp my notes which is very helpful.

Cons

The system is not intuitive at all. Everything on the system is cluttered and it makes it very difficult to learn and train the staff to work on it. There are many other ways to do the same task that it usually gets very confusing. It requires a lot of clicking to complete a task.

“Useful but confusing”

Pros

eClinicalWorks have enhanced our user experience. The interface is nice and has all the information that we need. The system has a lot of options to choose from. It can attach documents to messages which is great. The communication channel with the healthcare provider is quite secure. It is a nice EMR, with a lot of great features.

Cons

There are a lot of tabs and options which often gets really confusing. The home screen has a lot of extra information that I think is not needed there. Navigation between tabs is quite perplexing. There should be mobile app through which we can access the system when away from a computer.

“Very user-friendly with clear steps”

Pros

It is very user-friendly since it guides me through each step clearly.

Cons

A major frustration for me is that only one user can access a patient's chart at a time so when both the RN or MA need to enter documentation and the MD is already working in that same chart, it inevitably causes a bottleneck and delays someone from completing their notes.

“Feature-rich and highly configurable”

Pros

I am impressed by how feature-rich eClinicalWorks is. it really has everything you'd need to run a practice. The standout for me is how configurable it is and its capability to bring multiple groups or practices into a single EHR. Being able to merge several entities is a huge time-saver especially when I am working on the backend during collections. The account ledgers are extremely detailed and I can see each charge and date of service separated by entity which makes juggling multiple operationsaslike PRO, ASC and Anesthesiaasmuch easier. I also appreciate not having to flip between profiles or different books of business to manage all the groups. The reporting tools have tons of filters and ways to dig into data so I can analyze the practice thoroughly. Charting includes alerts that stop providers from signing or releasing incomplete records which helps avoid billing hold-ups and delays in collections. Finally, the search function is excellent. the team can find patients even when we only have a tiny bit of information to go on.

Cons

At first the system felt extremely overwhelming because the interface is so dense. without proper training it can be tough to find your way around. I have run into technical hiccups tooasperiodic freezing happensasand we've had trouble getting printers and fax machines to connect and integrate reliably. It's also irritating that the platform limits users from opening multiple windows or accounts at once which becomes a real pain when I am handling billing and collections on the backend. eClinicalWorks releases multiple versions of their practice management software and pushes updates regularly but they don't always integrate as smoothly as you'd hope and some features don't function the way they're intended to.

“Centralized with user-friendly alerts”

Pros

Having everything centralized really appeals to me. I also find the interface extremely user friendly and the alerts and message-forwarding features work exactly as expected.

Cons

I feel the day's schedule could be presented in a clearer, more user friendly layout. Also I would prefer an alternative view that makes it quicker for me to scan today's appointments.

“Review”

Pros

Once you get all the system set up and running, things get a bit better. The use of the EMR is great. The charting and billing tool is somewhat easy to use and once learnt can easily be taught to new staff. It is a good tool and does much what you need it to do.

Cons

The EMR’s cost and per provider cost kind of puts the system out of running, especially when you staff with mid-levels or PRN providers.

“Review”

Pros

Compared to other EMRs, this EMR I would say is just OKAY. It definitely has a lot of features and functionalities which is great as they are very useful and learning how to use this system would not be a problem for anyone as it is very easy to learn and use.

Cons

Is a bit disorganized. It would be great if they could add a help button, so that we could easily look for anything that we’re unable to do. Just to know stuff we have to call their support team which feels very annoying to bug them again and again.

“Review”

Pros

This system is one of my favorite EMRs. WORD. It is the best EMR out there and I recommend it to everyone to get it and make your lives easier. This system is very very very easy to use. It is user-friendly, efficient and a complete EMR, that anyone would be looking for.

Cons

I don’t really have any complain regarding the software, but just a minor issue I would like to give some light is that there needs to be some sort of training session provided to a new or first-time user.

“easy access and prescribing”

Pros

I really appreciate how easy it is to access the EMR and to prescribe medications right at the point of care. overall it's an excellent platform.

Cons

Honestly I cannot think of any drawbacks as I find it simple to use and rarely encounter problems.

“Stay away from this product!”

Pros

There is an “if” in what I am about to say, do focus on the if. So, the format and info display are quite easy to read IF the system does not crash and IF the system didn’t somehow manage to delete your sign-in or passwords. There isn’t anything good that I can say about this product.

Cons

Firstly, I’d like to say that all of you should stay away from this product, don’t waste your time getting it. The customer support is HORRIBLE, they don’t have any contact info listed. The system itself is not reliable and keeps on crashing and shutting down, doesn’t work at all. Logging in takes forever and patient loading is as slow as a snail. It is extremely difficult to use this system through a laptop or iPhone.

“Needs a bit of improvement.”

Pros

This tool is quite useful, has helped us do our tasks. I like that with this software I am able to see the lab results. And I can also send messages to the doctor whenever I need to ask anything from them.

Cons

This system would be a lot better if they improved it a bit. As there are a few things here and there that needs improvement, like it gets a little tricky when I navigate from one result to another, especially when I am using it through a phone, where the reports are not responsive at all and do not fit the screen. And whenever I press the back button, it would always log me out of the system.