eClinicalWorks Reviews

Pros

I have been using this comprehensive electronic medical record platform for quite sometime now. And thanks to its large user base and years of development, it is extremely thorough and generally easy to navigate.

Cons

It is not always easy to use as there are occasional bugs and at times it feels inflexible.

Pros

It is easy to search patient charts and quickly locate what I need inside each chart. Plus the way the categories are organized makes using them pretty easy.

Cons

Honestly I get frustrated by how many clicks are required to complete basic tasks in the system. it feels like I am clicking far too often to get anything done.

Pros

The scheduling is easy to navigate and checking availability of doctors is easy. Each doctor is separated by colours. Billing feature is great as well. Patient records make it easy to search for their insurance. It is a pretty decent EMR.

Cons

Getting help from their tech team takes time, usually if they don’t respond back in time or are unable to resolve the issue then a lot of my time gets wasted due to this, in which I could simply have done the task or many other tasks.

Pros

The team doesn’t seem to be friendly at all. The claims or promises they make about their system doesn’t show up on the screen.

Cons

I will not recommend this EMR to anyone. They have federal government penalty that charges you for unnecessary things. They exploit you in every possible way and bully as well. The financial department is very lousy and unprofessional in their dealings. They use unethical ways of taking money from you. I complained about them, but it was useless. They just discontinued my support and now it affects my patient care. It isn’t a good product and the people dealing aren’t professional at all.

Pros

This software is great, and I really like its practice management side. It gives a lot of opportunities to improve and do things in a better way. It is easy to navigate. The features that this product have is amazing and especially the billing part. The kiosk and questionnaire features are great and have helped a lot with meeting clinical integration measures. It has helped us improve patient care and manage billing.

Cons

The reporting part of this product needs to improve a lot. It is not the way it should be. It has a lot of missing information and does not fit accordingly to the medical field. This is the only thing that they really need to work on, if they improve this, that would make this product the best.

Pros

One thing I really like is how simple it is to use. ECW is also user friendly for new hires to pick up. The customizable color coding and personalization make the interface attractive and the screen transitions tend to run pretty smoothly overall.

Cons

I have been battling ongoing technical errors and sluggish performance and as the office manager I feel like I am submitting break-fix tickets every single week. Our providers constantly get annoyed by wireless disconnects which have seemed to worsen since we migrated to the cloud a couple of years ago. IT promised they'd address these problems but so far I haven't seen much improvement.

Pros

The best feature of it is that it lets me keep an electronic health record for my patients that's easy to access whenever I need it.

Cons

I have noticed the program can be sluggish at times and because it depends entirely on an internet connection, I am unable to use it whenever our internet goes down.

Pros

Its interface is simple and easy to use. Plus its features guide me and it runs smoothly.

Cons

My experience is that there are too many words and numerous choices that aren't as easy to use as other parts. Billing in particular is more complicated than I'd expected.

Pros

I am amazed by how much it can handle as scheduling, billing, messaging, prescriptions, reporting and integrations with hundreds of other services. If there's a workflow you need, eClinicalWorks or one of their partners usually covers it. The support team has been consistently friendly and they reply to tickets quickly which I appreciate. Also, in my setup it runs smoothly even on older, low-spec hardware without any noticeable lag.

Cons

I have learned that it really needs someone dedicated to managing it as having a single point of contact works best in my experience. That person has to keep track of every change and be on top of any issues because problems can pop up and vigilance is required. It's not a set-and-forget system. many components demand manual updates. I have also found it to be somewhat unstable at times which leads to frequent support calls and the user activity logging is disappointingly weak.

Pros

It is pretty easy to operate and I like that its interface looks clean and modern.

Cons

For me finding what I need can be tricky at times and many of the choices aren't immediately clear.

Pros

The software layout is clean. And after getting past the initial learning curve I find navigating the menus and other options quite easy.

Cons

When I need help the customer service is awful and I struggle a lot when trying to troubleshoot problems.

Pros

When we implemented this system in our office we needed more help from the customer support team. They have been great and have helped us a lot whenever we needed them. The system is very detailed and because of that it took us more time to understand how it all works completely. The customer support team had offered to train us several times especially for those who don’t understand the system fully. It has a lot of software options and is great.

Cons

We needed more functionalities for our office due to which the learning curve was quite long for us. It is a lot to take in. It took our staff 3 months to completely adjust to this new system.

Pros

I like that I can access and use it both at the clinic and from my personal computer at home.

Cons

When it comes to pediatric care, I am frustrated because almost everything feels poorly designed for children.

Pros

At first our health clinic's team was nervous about picking up a brand-new program and worried it would be difficult to master. After it was installed and everyone completed the training, I quickly found it far simpler and more efficient to work with than our previous system. I am really happy we made the switch.

Cons

We're in the process of obtaining more detailed, personalized reports to better suit our needs.

Pros

One thing I genuinely appreciate about eClinicalWorks is that it lets staff use an internal 'email' system and I find it both efficient and reliable for team communication.

Cons

I find this program feels completely outdated, crashes or goes offline all the time and makes it really hard to work quickly in a busy medical practice.

Pros

It's great that I can access the patient portal from virtually anywhere at any time

Cons

However, I keep getting new updates all the time and I have to download them every single time

Pros

I find the system extremely easy to navigate through at every step.

Cons

So far, I haven't run into any major issues using the platform.

Pros

What I like is how easy it is to use. Also the interface feels really simple and user friendly.

Cons

It has a few glitches at various times during the day, though that might be due to our internet connection.

Pros

My experience is that it provides a wide range of features with plenty of customization and it also has a mobile app so patients can access their records.

Cons

I have encountered several bugs that their support couldn't resolve and certain functions are so complicated I cannot use them without professional help. The number of document folders is restrictive. attempting to add another folder when memory is low has actually caused the entire system to crash on me.

Pros

It is really great how they understand their customers, and do everything to please their customers. We were having issues a little at first but then they came up and set it all up for us the way we wanted it and according to our requirements of our practice. Theyll try their best to make it according to you, but you need to be clear about what your requirement are, otherwise you wouldnt get the right help. They also try their best to sort out your problem and if they cant theyll come up with a solution for you. It is a very cost effective EMR. Us being a small practice find it really amazing, it helps you do everything that you want it to do once it has been set accordingly. You can access it from anywhere. Their staff really helped us through the customization and implementation process, which is great. In simple words its amazing.

Cons

Sometimes you might face problem with their tech support team if they dont know how to speak English, for that you would have to be a lot more patient, as things might slow down. It is very time consuming when youre entering data for historic immunization records, I hope they come up with a solution for that.