eClinicalWorks Reviews

“Poorly designed for pediatric care”

Pros

I like that I can access and use it both at the clinic and from my personal computer at home.

Cons

When it comes to pediatric care, I am frustrated because almost everything feels poorly designed for children.

“Far simpler after initial training”

Pros

At first our health clinic's team was nervous about picking up a brand-new program and worried it would be difficult to master. After it was installed and everyone completed the training, I quickly found it far simpler and more efficient to work with than our previous system. I am really happy we made the switch.

Cons

We're in the process of obtaining more detailed, personalized reports to better suit our needs.

“Completely outdated and crashes often”

Pros

One thing I genuinely appreciate about eClinicalWorks is that it lets staff use an internal 'email' system and I find it both efficient and reliable for team communication.

Cons

I find this program feels completely outdated, crashes or goes offline all the time and makes it really hard to work quickly in a busy medical practice.

“Accessible portal, frequent updates”

Pros

It's great that I can access the patient portal from virtually anywhere at any time

Cons

However, I keep getting new updates all the time and I have to download them every single time

“extremely easy navigation”

Pros

I find the system extremely easy to navigate through at every step.

Cons

So far, I haven't run into any major issues using the platform.

“Really simple and user-friendly interface”

Pros

What I like is how easy it is to use. Also the interface feels really simple and user friendly.

Cons

It has a few glitches at various times during the day, though that might be due to our internet connection.

“Wide features with customization”

Pros

My experience is that it provides a wide range of features with plenty of customization and it also has a mobile app so patients can access their records.

Cons

I have encountered several bugs that their support couldn't resolve and certain functions are so complicated I cannot use them without professional help. The number of document folders is restrictive. attempting to add another folder when memory is low has actually caused the entire system to crash on me.

“Great for our small health department”

Pros

It is really great how they understand their customers, and do everything to please their customers. We were having issues a little at first but then they came up and set it all up for us the way we wanted it and according to our requirements of our practice. Theyll try their best to make it according to you, but you need to be clear about what your requirement are, otherwise you wouldnt get the right help. They also try their best to sort out your problem and if they cant theyll come up with a solution for you. It is a very cost effective EMR. Us being a small practice find it really amazing, it helps you do everything that you want it to do once it has been set accordingly. You can access it from anywhere. Their staff really helped us through the customization and implementation process, which is great. In simple words its amazing.

Cons

Sometimes you might face problem with their tech support team if they dont know how to speak English, for that you would have to be a lot more patient, as things might slow down. It is very time consuming when youre entering data for historic immunization records, I hope they come up with a solution for that.

“easy to use, slow unfriendly support”

Pros

For the most part I find it easy to use, though a few sections become unnecessarily complicated.

Cons

The customer support is slow to respond and can come across as unfriendly and there are certain parts of the system that are difficult for me to figure out.

“All encounters sorted only by date”

Pros

I appreciate being able to view every one of my clinical encounters consolidated in a single location

Cons

What I don't like is that all my clinical encounters are sorted only by date which forces me to scroll or sift through the entire list whenever I am looking for a particular visit. there might be an option to reorganize them but I haven't discovered it yet.

“smoothly jumps between sections”

Pros

One feature I really like about eClinicalWorks is how smoothly I can jump between different sections. I also find it easy to look through patient charts and to update details in their demographics area.

Cons

I am bothered by eClinicalWorks in that some tasks demand more clicks and navigation than they should which feels unnecessary. When I compare it to our previous EHR, a few workflows end up taking longer in eClinicalWorks than they did in our older system.

“Lots of functionality, many screens”

Pros

ECW offers a lot of functionality. There are numerous tasks I can handle directly within the EHR that I couldn't accomplish with the systems we used previously. I also appreciate that their support staff respond promptly whenever our IT team runs into problems with the software.

Cons

It forces me to click through many more screens to finish a single task compared with the EHRs I used before.

“Cluttered interface and crowded notes”

Pros

It is fairly easy to get everything set up and start using it and I don't struggle much with finding my way around.

Cons

For me the user interface comes across as somewhat cluttered and the final outputs the notes feel crowded as well which means I don't find it easy to browse content without having to open each note. I also dislike the message center/labs notification area as the 'jelly beans' as they don't appeal to me.

“simple, user-friendly after aprima”

Pros

My company previously relied on Aprima as our main system but when we migrated to eClinicalWorks it turned out to be one of the best decisions we've made. It's simple, very user-friendly and we come across almost no bugs.

Cons

Rarely the system crashes which forces us to fall back on paper charts until it's back up.

“Monitor claims and message staff”

Pros

I can monitor claim submissions, set up follow-up actions for claims, assign tasks to office staff, scan documents and the status reports automatically populate into the claims. Messaging is built into the system so I can quickly pass information to staff and physicians without needing to leave the platform.

Cons

Every time I open a window I have to close it before I can open another one. It becomes really time-consuming to keep going in and out of different sections just to get to and resolve issues.

“Technology-focused and user friendly”

Pros

eClinicalWorks is very technology-focused and keeps pace with evolving EMR requirements. Overall I would say it is easy to train staff on and it's pretty user friendly for handling everyday tasks so figuring out how to use it for routine daily work is generally simple.

Cons

From my point of view, the platform leans heavily on IT which makes it feel somewhat removed from a clinician's real-world workflow. It isn't especially fast when it comes to implementing changes. Support technicians are frequently located overseas and because of that I sometimes struggle to communicate with them. their availability also doesn't always align with times that are most convenient for me.

“Love the modern interface”

Pros

I love the app's modern interface and how easy it is to navigate. I also found the ability to assign colors to different appointment types incredibly helpful, since it made spotting and organizing bookings much quicker.

Cons

Although I didn't spend a lot of time using it, there wasn't much about it that I didn't like.

“Waste of time”

Pros

Some of the new screens are easy to read and well formatted.

Cons

The system is not reliable and is always crashing. It takes too long for the chart to load. Worst customer services I have ever experienced. Difficult to use on mobile devices.

“Incredibly user-friendly and simple”

Pros

this system incredibly user-friendly as it's simple to learn and comes with a bunch of useful features.

Cons

From my experience the software can be painfully slow to respond and I have observed this same recurring problem while working at two different companies that both rely on ECW.

“Packed with wide features and updates”

Pros

I have found that eClinicalWorks comes packed with a wide range of features and settings and they consistently roll out fresh updates and additions.

Cons

Honestly I cannot think of anything about this software that bothers me or that I dislike.