eClinicalWorks Reviews

“Links with labs”

Pros

It links with the lab interface and keeps every image and document stored

Cons

In my experience the system can be somewhat slow when loading documents

“easy to use with wide features”

Pros

One of the things I like most about this application is how easy it is to use. Plus the platform offers a wide range of features, though some are excellent and some are pretty basic. But because it includes such an extensive feature set, the program can deliver many diverse options to users and the organizations that deploy it.

Cons

What bothers me about this application is how crowded the interface feels. Also the graphical user interfacecould definitely use a cleaner, more polished look. The software feels overly busy and cluttered which creates distractions and can make it difficult to navigate unless you're already familiar with the system. For new users especially, the density of on-screen elements can be overwhelming and it doesn't always present information in a easy way.

“No need for separate programs”

Pros

I like that I don't need several separate programs for a single task

Cons

Sadly I cannot open multiple windows for same pt

“More than you expect”

Pros

This EMR is more than what you expect, it would definitely make you happy. It is easy to learn and use. It is cloud-based, so it can be accessed from anywhere and at any time you want. Creating campaigns and reminding about appointments is a built-in feature. Due to eClinicalWorks we have been able to covert our 3 databases into a single database, which have made things easier for us, and it helps us focus on patient care.

Cons

Due to a language barrier, we sometimes find it hard to communicate with the support team. When adding new interfaces, we have to pay an additional price which is often quite pricey.

“Very user-friendly for many tasks”

Pros

eClinicalWorks is very user-friendly. From entering a new patient to scheduling appointments, handling reschedules and processing referrals, all is pretty easy. At Watts Healthcare Center we rely on it for a wide range of tasks. Everyone from physicians and nurses to administrators uses it to communicate.

Cons

For me there aren't many major drawbacks because the system offers a lot of useful features. I have noticed a couple of small issues, though the bubbles interface can be hard to understand and creating or exporting reports can be similarly confusing which sometimes slows me down.

“Really easy and user-friendly”

Pros

I find this product really easy to use and very user-friendly in my day-to-day work.

Cons

Personally, I get frustrated by how long it takes for tickets to be closed. the wait feels unnecessarily long.

“Reliable scheduling, not easy to use”

Pros

Personally, eClinical has been reliable for routine patient scheduling. I appreciate being able to color-code entries and book appointments well ahead of time.

Cons

Using it is not easy. As I along with several colleagues, find the layout hard to read. Also the system freezes frequently and we experience recurring connectivity problems.

“stands ahead of the rest”

Pros

I have used a lot of EHR systems over the years and to me, this one stands ahead of the rest. It is a user-friendly tool and really simple to use.

Cons

My only problem is that the interface feels a little old-school and like a traditional desktop program but aside from that I have no complaints.

“Met our needs and budget”

Pros

For our practice, this program met our needs while staying comfortably within the limits of our budget.

Cons

I felt the user interface didn't provide enough customization to tailor it to our specific workflows.

“poor support”

Pros

There are so many sections and I can pull comprehensive details about a patient's social, medical, family and physical history. I am genuinely able to record virtually everything and the program provides a wealth of choices. One of the things I like most is the registry. I can effectively search and filter patients for treatments, tests, lab findings, medications and diagnoses and other details.

Cons

A big frustration for me is that I cannot move between windows as I have to shut one screen before opening another which stops me from comparing information side-by-side when I need to. On top of that, the technical support leaves a lot to be desired. Most of the time they don't respond quickly. I have had situations when ECW was down and support wouldn't even provide a status report. I called repeatedly and nobody gave me any explanation or answers.

“Needs improvement”

Pros

We really like the feature of receiving lab results electronically. Messaging to doctors and other staff members is robust.

Cons

At times it is hard to move from one screen to another because of so many options. Reports do not fit well on the iPhone and going back to the previous screen is just not possible as it logs you out.

“Wide features and customizable charts”

Pros

I really like the wide range of features it offers. The chart layout is simple to customize and build exactly how I want, the interface looks attractive and I find it quite easy to get around.

Cons

For payments, I have found that posting could be a bit more organized. it's not hard but the workflow could be tightened up to be more efficient.

“Very easy to train all staff”

Pros

It is very easy to train all our staff on different parts of the system from drafting medical notes to making edits. Also it is simple to use the e-prescription feature whether I am sending prescriptions electronically or printing them out. And I can easily scan paper medical records and file them into the appropriate category sections.

Cons

I haven't run into any problems using the software. The software rep is always reachable whenever I have questions or concerns about specific areas.

“Offers handy features, painfully sluggish”

Pros

This program offers a lot of handy features and I find it fairly easy to use.

Cons

I am frustrated by how painfully sluggish the software runs and it forces me to click through numerous menus before I can reach the screen I need.

“Access all clinical information”

Pros

I can access all of my patients' clinical information right at my fingertips

Cons

the system crashes repeatedly. I couldn't tell whether the problem came from the server, the database or something else.

“Look for something else”

Pros

We recently shifted from another EMR to eClinicalWorks, and I must say we are not satisfied by it. the decision was not made by us physicians rather by the executive office, so we really can’t do anything.

Cons

The eClinicalWorks mobile application should be banned, it isn’t good at all. The quality is very poor, the design isn’t that good. It is very clunky. It is not reliable at all. It is extremely bad, I don’t know why people would actually use it.

“easy to view and bill from window”

Pros

One thing I really appreciate is how easy it is to view medications and a patient's medical history and that I can both bill and post diagnosis codes right from the same window.

Cons

When a patient ends up having a long list of medications, I end up needing to click through quite a few different windows just to see all of them which can be tedious.

“schedule editing is not easy”

Pros

I appreciate the different schedule display options available.

Cons

One thing I wish were easier is editing visit summaries before printing.

“Not the greatest”

Pros

It is okay, you can create reports, create code groupings etc which is helpful. The product is known by many of the providers in our network.

Cons

The system is really slow. It has a lot of features and functionalities but doesn’t work really well. The system is inefficient, and the upgrades come out really late. The system cannot be customized much, and it isn’t the best EMR for a high-volume practice.

“It has everything.”

Pros

It has all that you might ever need. It has a scheduler, billing service and is an EMR. It can be customized according to your needs and wants. It creates claims. It is suitable for anyone running a medical business.

Cons

We are a mental health office and our insurance plans are different than medical insurance plans but the options available from which we can select are of the medical insurance plans.