eClinicalWorks Reviews

“Amazing Tool”

Pros

I like that getting medications and prescribing are both rather simple with eClinical. There is a slight learning curve, but it is simple once you get the feel of it.

Cons

The slight learning curve is the only drawback with eClinical

“Pretty easy to learn”

Pros

The software is rich in features and learning it is relatively uncomplicated.

Cons

No issues except occasional delays in loading.

“5 Stars!”

Pros

Among the EMRs used over the past 15 years eClinicalWorks stands out as the best leaving a lasting impression. It's user-friendly and the customer support addressing most concerns within 30 minutes is exceptional and uncommon in the industry.

Cons

The only downside is that despite quick response times in customer service there's a feeling of not always being heard.

“Absolutely awful in every way”

Pros

Honestly there's nothing positive I can point to as this product is awful in nearly every way. We made the regrettable choice to switch our EMR to cut costs and believe me, any money we thought we saved was more than wiped out many times over by the massive drop in productivity and constant hassles. The overly rosy reviews here strike me as suspicious and feel completely fake.

Cons

I have too many complaints to list briefly but to start the interface looks ancient and the visual design is poor, with no clear button boundaries making it easy to tap the wrong thing. The whole system is slow and unresponsive, freezing and hanging regularly. And it is so slow during clinic hours that I cannot chart in real time and end up doing notes at night, only to have servers go down frequently. It feels like they don't invest in adequate server infrastructure nas individual clicks can take 10 to 20 seconds. Beyond performance, there is a credibility problem. It has been sued and fined by the federal government over reliability issues tied to a patient death and now the software displays alarming, almost defensive prompts like check copied information for completeness when using templates which implies the program itself didn't do its job or check med interactions when severity is major which makes me wonder if mild or moderate interactions won't even get proper checking. Migration from Athena was a disaster for us as nearly nothing transferred correctly. Charts came over with missing data such as labs, imaging and vaccines didn't migrate so the whole switch felt like a complete waste of time and money and the company's promises about migration were misleading. The app is full of baffling acronyms such as DI for diagnostic imaging, TInj for therapeutic injection and others like CDSS or DRTLA that I still do not fully understand and frankly do not care to memorize. There is no simple, quick way to see a patient's active problems and current medications in one place. As that information is scattered across multiple sections and requires several clicks to piece together so I waste one to two minutes at every visit trying to figure out why the patient is here and what meds they take. Menus are repetitious and the same demographic or patient details are shown repeatedly in different parts of the screen. The click burden starts at login such as type username, click, it spawns a new window, then type password clicks spawn more windows and I have seen up to five windows for a single patient, none of which can be moved or resized. Tasks must apparently be completed within about 20 seconds of opening a window or the system will falsely claim another user was in the chart and refuse to save which is both infuriating and dishonest. So when prescribing I often have to close multiple windows, go look at labs and then try the order again. Lab comparisons are painful too as to trend values I have to close windows and click a different date instead of having a simple trend view. Data loss is a real safety issue as the EMR has dropped patient information, medications disappear from lists and when reordering it has stripped doses and instructions. HPI details disappear frequently, pharmacy requests vanish and outside messages get lost. The search functionality is also bad as no smart search so prescribing is maddeningly inefficient. As you type a medication name, close the window, then reopen to specify dosing. You cannot even prescribe two entries of the same medication in one encounter if doses differ. With certain updates, NDC codes are removed making prescriptions impossible. Default med settings are incorrect. For example, metformin is set to once daily rather than twice and there's no prepopulated quantity for topical meds like there was in Athena. The workflow forces you to enter a diagnosis before meds or labs and the diagnosis defaults to whatever is first on the list so if you need to change it you must delete the order and recreate it under the correct diagnosis. Interaction checking is overly broad and slow, scanning everything a patient was ever prescribed rather than limiting to the current encounter. Telehealth is a multi-click nightmare as search patient, click name, click hub, click new encounter, click virtual visit, click open progress note before you can even type. Support is terrible. You might get a tech whose accent makes understanding difficult. So if you're an MD considering this product, seriously just run. I would not recommend this to anyone who values time, patient safety or basic usability.

“eClinicalWorks is amazing”

Pros

All of the files are intuitively grouped, making it simple to locate a certain document with eClinicalWorks.

Cons

Because the progress notes are semi-prepopulated, information that you didnt expect to get into the note may wind up there.

“Full end-to-end cloud solution”

Pros

I use eClinicalWorks and in my experience its cloud-based EMR provides a full end-to-end solution as handling everything from registering patient appointments and recording progress notes to ordering medications and ultimately submitting claims.

Cons

The user interface is not easy to use and the executable occasionally freezes or becomes unresponsive.

“Ease of use and direction”

Pros

I appreciate the software's simplicity and its upfront approach to operation.

Cons

Customer service needs improvement but overall we prefer this system over any other EHR/EMR we've used.

“Okay learning curve needed”

Pros

The well-organized colorful display of my doctor's appointments and patient information is something I like.

Cons

I still haven't grasped major functions.

“duplicate data entries”

Pros

As a clinician I find the interface very user friendly and navigation around the system is pretty easy too.

Cons

I have found that information often doesn't transfer across multiple sections and because of that I frequently have to enter the same patient details manually multiple times during routine use.

“Flexible but slow customizations”

Pros

It is flexible enough to be tailored to a lot of our specific requirements.

Cons

We find that those customizations can require quite a bit of time before they're fully implemented.

“extremely user-friendly and customizable”

Pros

I have found eCW extremely user-friendly and I am a big fan of the customization options and the ability to access it through a secured browser. With my hybrid work arrangement, being able to use it remotely has been incredibly helpful for staying productive across different locations.

Cons

One drawback I have come across is that certain customization choices I want simply are not offered. Also, the button icons aren't always easy to understand at first and they only become clear after I have spent some time getting familiar with the interface.

“Built-in tools for every task”

Pros

What stands out about eClinicalWorks is the number of built-in tools that let me handle virtually every task in our clinic. I can create claims and payments, book and reschedule patients, process refunds, oversee accounts, pull reports and organize documents. Beyond that, I love that it supports team collaboration through features like Jellybean. The result is that things like faxing, telephone encounters and secure messaging make working with other staff and clinicians stress free.

Cons

My main problem with eClinicalWorks is that it can freeze at times, forcing me to wait and sometimes get kicked out of the program. When that happens it becomes a real problem for those of us working in a high-volume, fast-paced setting where we need the system to be responsive constantly. I also find the reporting options too limited as I'd like to see eClinicalWorks expand the variety and flexibility of its report tools.

“ecw review”

Pros

Navigating and posting charges in it is easy.

Cons

When reaching out to customer service unclear audio makes it hard to understand.

“ECW review”

Pros

It's a user-friendly program that simplifies patient medical record viewing and scheduling.

Cons

If one window is open accessing another is impossible. For instance scheduling an appointment without closing an open encounter isn't feasible.

“Connects numerous systems, hard reporting”

Pros

I appreciate that eCW lets me connect numerous systems and operate everything from a single screen rather than juggling several windows. That setup really simplifies how I handle payments and check claims.

Cons

In my experience with eCW I have noticed that certain pieces of information can be hard to locate within the system's reporting section at times.

“Underwhelming and hard to get around”

Pros

Honestly I find this program underwhelming at best as it's awkward and hard to get around and it feels outdated for today's standards.

Cons

There is effectively no customer service as you cannot reach a live person for help. Everything must be submitted through the online portal, including support requests, yet when a dispute arises those tickets often go ignored. Trying to cancel providers has been a nightmare as I have been charged for provider services for well over a year because they refused to remove them and getting a refund feels impossible without taking legal action. They even threaten to cut off access unless you keep paying for providers or services you're not using especially if they claim removal wasn't done promptly. Unless you can dedicate someone full-time to closely monitor this account and every single change order, you're better off avoiding the headaches and saving your money. From my perspective, it's worth switching to a proven system like Athena Healthcare, Cerner, GE Centricity or NextGen. because this software itself needs significant updates as it's not user friendly and combined with the lack of support that has pushed me to give it a 1 rating.

“Preserves entries but crashes often”

Pros

One advantage I noticed is that eClinicalWorks preserves my entries even if the system times out. I had lost notes before when I used Cerner during my dietetic internship.

Cons

However the server seems to crash multiple times during some weeks. Whenever eCW had issues, our EHR support team told me I could contact an eCW representative but when I tried they never followed up which was disappointing. that happened back in 2020. Beyond reliability, the interface forces too many unnecessary clicks as I wish they would organize encounters as and several controls are tiny so I have to be extremely precise when I click which is frustrating when I am trying to see about 26 patients in a single day. Also, their mobile app feels very basic and underdeveloped.

“excellent ehr but awkward navigation”

Pros

As per me it is an excellent EHR that really fits clinic needs. True to its name clinic the downloadable application makes it easy to access patient charts, enter documentation add lab results and medications and handle other tasks related to electronic health records.

Cons

One frustrating issue I ran into is that navigating between different sections inside a patient's chart and across the whole EHR can be awkward. Certain parts of the user interface feel complex and at times outright buggy which interrupts workflow. After a recent update I used, the change that bothered me most was the lockout behavior. Because if I was editing a patient chart, other users couldn't make edits at the same time. To me that's a major drawback that warrants rethinking. The system should at least allow simultaneous, real-time edits that everyone with chart access can see live. Otherwise the whole point of using an electronic health record for speeding up documentation and coordination gets undermined and in practice it can end up taking just as long as keeping a handwritten chart.

“manages our practice but has glitches”

Pros

I appreciate being able to use an EMR to organize my practice visits and daily workflows.

Cons

In my experience the program still suffers from numerous glitches and I feel the whole interface could really use a visual overhaul.

“extremely user-friendly”

Pros

this EHR is extremely user-friendly. Searching for records and saving them feels effortless.

Cons

connecting to the EHR forces me to disconnect from VPN service.