eClinicalWorks Reviews

“Effective & Useful”

Pros

A superb system allowing users to scan and organize essential documents under multiple files and tabs for each patient. The interface is easy to navigate offering an all-in-one solution with crucial medical management features.

Cons

It occasionally crashes or encounters minor issues but they are easily fixed on their own or with customer support.

“Valuable real-time schedule tracking”

Pros

I really value being able to track the schedule in real time and learn more about each patient.

Cons

My experience is that the Windows app is slow to load and often freezes when I try to open multiple patients' records.

“significantly more user-friendly”

Pros

Genuinely I feel that the eClinicalWorks software is significantly more user-friendly than the competing options I have tried.

Cons

From my experience the eCW application is missing a number of technical features that its competitors provide and I find this limiting.

“easy interface for medical billing”

Pros

The interface pretty easy to use which made handling medical billing a simple and painless process for me.

Cons

That said I feel the reporting section could use an overhaul to make it significantly more user-friendly and easier to navigate.

“Really happy with training provided”

Pros

I am really happy with the training they provided both during the implementation phase and after the product was live.

Cons

To be honest the application's UX could be more user friendly and at times it feels like I need to hunt around to find certain functions but I will also agree that EVA is useful and does help me when I am looking up the things we need.

“refreshing ehr with extensive data recording”

Pros

Having worked with several other electronic health record systems, I honestly consider it a breath of fresh air. Plus the way it lets me record so many types of information is outstanding. Whether I am entering clinical medical details or routine visit notes, it handles everything well. The interface is also easy to move through and I picked it up very quickly.

Cons

The main drawback for me is the session timeout. it logs me out far too quickly which can interrupt my workflow. Also I am annoyed by how often I am required to update my password since having to change it so frequently feels unnecessary.

“way too hard to navigate”

Pros

One thing I appreciate is that eClinicalWorks automatically fills in a wide range of demographic fields and the information I use most frequently which saves me a lot of time.

Cons

I have noticed the EMR's interface can be hard to navigate at times and that makes using it more frustrating than it should be.

“This is not your best option”

Pros

The notes are thoughtfully structured with PMH SH etc. on the left column and essential information centered. Adding personalized "sticky notes" about patients without it becoming part of the official note is a helpful feature. Scheduling patients and visualizing the schedule is fairly easy both in list format and blocks.

Cons

Customer support is nonexistent. They always say "it cannot be done" while your medical assistant finds solutions online discouraging support calls. - The system is intricate with numerous features but understanding is hindered by the lack of support and time constraints. - Excessive clicks added due to legal issues contribute to inefficiency and financial losses. - Program updates unexpectedly break previously functioning features necessitating extensive phone calls for fixes. - There's a lack of concern for customer complaints suggesting an indifferent approach. - The system appears crafted by computer enthusiasts without consideration for user needs.

“Functional basic EMR”

Pros

Navigation through the program is straightforward. Ordering medications and e-prescribing is relatively easy with a slight learning curve that becomes manageable with experience.

Cons

Health care maintenance checks are inadequate leaving gaps for follow-ups. E-prescribing becomes confusing when selecting a location.

“Nursing perspective”

Pros

Having used eClinicalWorks for many years I now appreciate its strong user support resource after transitioning to a new electronic medical record. On-site trainers were available for several days initially and remained accessible for ongoing support.

Cons

Scheduling features were slightly lacking in customization for our setting prompting necessary changes with a helpful team.

“Good Features in eClinicalWorks”

Pros

Installation is relatively smooth with minimal issues and good customer support from the vendor is readily available. Training for clinical staff is straightforward.

Cons

Clinical staff express dissatisfaction with the absence of certain features and find some features awkward to use.

“extremely easy with incredibly helpful support”

Pros

I am finding the software extremely easy to use and the customer support and my account manager have been incredibly helpful.

Cons

Because the initial training felt inadequate to me I ended up needing to purchase additional sessions to get our team properly up to speed.

“slower navigation and poor interface”

Pros

My administrators tell me they find it useful for running the business.

Cons

In my experience I find it slower to navigate than Epic. The layout pushes me to jump between multiple sections where different kinds of information live and that slows my workflow. It's a pain to copy details from an old note into the active one and tracking down records from external providers like the EDs is difficult. Overall the interface feels clunky and I'd estimate it runs about ten percent less efficient than Epic or Cerner which really matters during a hectic clinic day.

“No one really cares about the users”

Pros

No one really cares about the users. Every update is pushed out without adequate testing. Increasingly it seems like a Rube Goldberg machine.For instance, characters commonly used and on common USA keyboards are arbitrarily poison to the system.

Cons

Luckily you pay a lot for the basic and for each ad on which seem to be included in more current systems.

“Lacks efficiency”

Pros

Regarding billing there are too many steps involved.

Cons

Excessive tabs for data entry and payment posting make processes time-consuming doubling the required time. Statements don't print and support tickets remain unresolved.

“Great service round the clock”

Pros

The staff is wonderful and they are ready to help us no matter what. It is a reliable software which keeps our records organized and holds us accountable for any errors.

Cons

Nothing

“Useful for our office”

Pros

The transcribing feature is perfect and we have had no trouble accessing our patient records electronically. They introduce updates that make the system even better.

Cons

They could improve their customer service and make it more helpful and quick.

“Poor Service All Around”

Pros

Consistently something was not functioning properly.

Cons

Cumbersome processes involve additional charges for integrating equipment or software. SAM is unreliable and lacks accountability. Attempting to cancel results in extended charges after the retention department persuades continued usage. A costly system especially in these times.

“Eclinic”

Pros

In a hospital setting we use this software to inform patients of their upcoming appointments.

Cons

Haven't encountered any issues yet hopefully there won't be any as I genuinely like this app.

“Customer service”

Pros

The transcribing feature is the only good thing about it.

Cons

We have been scammed! The process for lodging complaints is so bad and then we have to wait for them to call back at their convenience. I would not recommend it to anyone.