eClinicalWorks Reviews

Pros

ECW has positive elements including the creation of easily accessible treatment plan templates and the ability to copy forward the last clinical note.

Cons

Learning eClinicalWorks has proven challenging despite attending a two-day in-person seminar and engaging with training modules. Inputting information in certain areas automatically incorporates it into every note from every provider moving forward a significant drawback necessitating privacy workarounds.

Pros

ECW aligns with other electronic health records in terms of formats like scheduling billing medical records and patient demographics offering customizable features to suit specific practice needs.

Cons

A deficiency in the program is the absence of an audit trail.

Pros

the patient portal is a good feature.

Cons

they promise to deliver customizations but never do.

Pros

Noteworthy for its complete customizability the software has been employed in different clinics revealing new capabilities with each experience and proving easy to learn.

Cons

Scanning documents into the system poses challenges without closing and restarting the software.

Pros

Average as Health Record

Cons

No details on Reviews of system. Poor details on Physical examen. No remainder of preventive test needs in each patient.

Pros

The flexibility to select and create templates coupled with helpful auto-populate features streamlines copying and pasting within charts saving valuable time.

Cons

The EHR lacks integration with other document viewing software leading to the need for multiple passwords and sign-ins. The absence of a standardized approach results in confusion when instructing or guiding someone through the system.

Pros

none

Cons

I WROTE THE FOLLOWING REVIEW IN 2014, 2 YEARS AFTER IMPLEMENTING THIS SOFTWARE IN MY PRACTICE. NOW, THE PROBLEMS ARE SIGNIFICANTLY WORSE! THE LATEST UPDATE REMOVED A NUMBER OF FUNCTIONALITIES, WHICH WERE PART OF THE PROGRAM FOR THE LAST 8 YEARS, MAKING THE EMR EVEN MORE CUMBERSOME, COINER-INTUITIVE AND DIFFICULT TO USE.The worst software I have ever had a displeasure to use!!! I spend HOURS every week for the last two years with the so called tech support, who bounce the open tickets from one tech to the other, each one not knowing what the other had done. I spend hours, explaining the problem, only to have the open tickets closed by techs without resolution and my consent, or deleted from the portal all together. The first thing almost every tech support tells you that your problem can not be resolved, and will only attempt to do something about it when you demand escalation to supervisor. The program slowed down the office productivity by 30 % and I cannot wait to stop using it.

Pros

EClinicalWorks proves easy to learn and significantly boosts clinic productivity allowing multiple physicians to review information simultaneously and eliminating the issue of lost paper charts.

Cons

I have yet to discover anything in eClinicalWorks that I dislike.

Pros

In fulfilling basic EHR functionalities such as storing patient data in a HIPAA-compliant manner eClinicalWorks effectively accomplishes the required tasks.

Cons

The development team lags significantly behind on updates and the software lacks the capability to open an interface for third-party integrations. They provided no timeline for implementation hindering progress for our client.

Pros

I didn’t really notice any difference between this EMR and other EMRs.

Cons

The customer service is bad. Plus, the system is extremely expensive. I don’t know why we’re still using it.

Pros

The software's intuitiveness compatibility across medical offices and essential 34/7 support make it a reliable choice.

Cons

Outsourced 34/7 support at times leads to communication issues and there are constant complaints about software speed and performance irrespective of local server or cloud usage.

Pros

Uncertain about differences from other EMRs; however the software meets expectations.

Cons

Uncertain why I continue using it; they charge for everything. Dissatisfied with poor customer service.

Pros

This software can be accessed from anywhere as it is web-based.

Cons

What I like least about this product is that there arent a ton of spots to keep generalized notes in the patient record.

Pros

Praised for its user-friendliness and convenience this software is recognized for its straightforward operation.

Cons

I have no negative comments; I'm extremely comfortable with this software.

Pros

Regular use of this software a few years ago proved seamless without notable issues.

Cons

I would have preferred the software to be more intuitive and integrate better with other clinic-needed software.

Pros

Appreciation is expressed for the software's dual nature being both web-based and desktop ensuring accessibility from any location.

Cons

The lack of places to keep generalized notes in the patient account is what I like least about the software.

Pros

Recognized for competitive features the software is associated with a well-established company.

Cons

Dismal customer service with poor follow-up; even simple fixes require entering a ticket instead of a phone call. Overseas customer service is challenging to understand described as a '13 step' program.

Pros

eClinicalWorks is a very useful tool. It helps do things in a fast and better way. It generates templates quickly which helps with the clinic notes. Due to the quick clinic notes generation, it lets us focus on the patients.

Cons

It might take a while for you to get used to this tool. It took me a while to get used to it and with some guidance and instructions things got a lot better and easier.

Pros

This tool has been great in ways of adapting and changing according to the environment and all. It is ahead from many when it comes to adding new features and having a vision on multiplatform. It is a practical tool.

Cons

It definitely requires a lot of clicking to get something. Often has a lot of bugs as well. It does not have a patient portal where one can exchange files. Now, theyve finally started working on the usability of this tool.

Pros

eClinicalWorks is an incredible EMR if you’re searching for effortlessness without any ornaments. It is certainly simple to access from home and takes care of business. This product is amazingly useful when you need to access EMR records from home when charting needs to be done.

Cons

In some cases, the designing of eClinicalWorks is diverse on PCs that aren’t used in the medical network. Makes it hard to figure out some of its features.