ECLIPSE EHR Reviews

“Eclipse Review

Pros

The day-to-day features and EHR are user-friendly, and technical support is consistently outstanding.

Cons

There are no dislikes or cons regarding the program, indicating a strong preference for its continued use.

“It was great

Pros

The system proves highly beneficial with provided updates and training, and working with Margaret was a positive experience.

Cons

Updating the system independently can be frustrating for those less tech-savvy, but the team provides adequate assistance.

“Fantastic software!

Pros

It has significantly aided our company, allowing for template customization and streamlining SOAP notes. Billing has become effortless, and our contact representative is always available for timely assistance.

Cons

Not being cloud software requires frequent data backups, although it's heard that cloud backup is now available. The medical chart interface lacks ease of use and customization, while customer service may be slow or unavailable at times.

“Easy to Used, All Inclusive EHR

Pros

The software is easy to learn and highly customizable, with integrated features for scheduling, SOAP notes, reports, and billing.

Cons

The user interface could be improved for better aesthetics.

“Eclipse for Chiropractic office

Pros

The software offers comprehensive tabs, documents, and resources.

Cons

Customer service can be difficult to access.

“Great product

Pros

Eclipse is highly regarded for its user-friendliness, particularly in streamlining billing processes.

Cons

Improvements in payment applications within patient accounts, such as automatically applying payments to the oldest bill, would enhance efficiency.

“Easy to use

Pros

The software's ease of use justifies the customer service fee. However, improvements could be made in acupuncture templates to offer more variety.

Cons

While there are certain aspects disliked, overall, the software is found to be easy to navigate and use.

“Galactek is AWESOME!!!

Pros

The team at Eclipse is filled with knowledgeable individuals.

Cons

No issues to report.

“Great Functionality and Ease of Use

Pros

Eclipse's support team is incredibly helpful whenever assistance is required.

Cons

Some features may be hidden and require assistance from Eclipse staff, which can prevent accidental changes by office staff but may also lead to inefficiencies.

“Great experience

Pros

The support team at Eclipse is exceptional.

Cons

Any issues encountered have been promptly resolved, with the only minor complaint being the inability to fully transition to Eclipse for credit card processing until the current contract expires.

“Help

Pros

Exceptional service was provided by Eclipse's support team, particularly in resolving a critical issue promptly and efficiently. Special appreciation to a dedicated individual named M, who went above and beyond to assist.

Cons

Additional training is desired to fully exploit the software's capabilities, acknowledging its potential beyond current usage.

“Best investment for your business

Pros

Galactek's software is incredibly user-friendly and can be customized to suit individual needs. Coupled with excellent customer service and continuous updates, it's a top-notch choice.

Cons

The lack of integration necessitates the use of another program for billing and notes, leading to inefficiencies in entering EOBs.

“Loved this software

Pros

Notating in accounts is straightforward and legible, while billing out claims is effortless. Accessing different sections within the system is smooth, and the overall ease of use is exceptional. I highly recommend this software to anyone.

Cons

The expense of training is notable, especially when compared to the availability of free online resources for guidance and instruction. Furthermore, the quality of customer service leaves much to be desired, evident in the tone and manner of their responses to user reviews.

“Former Eclipse user

Pros

It provides a stable system with minimal bugs, ensuring a smooth ledger experience.

Cons

Not being cloud software necessitates frequent data backups, although there are rumors of cloud backup availability now. The medical chart interface lacks ease of use and customization, and customer service may be slow or unavailable at times.

“Good but missing a few things

Pros

Although I've used this software for three years and find it a significant improvement from the previous one, there are a few features I wish were available. For instance, quick pop-ups on the screen for key patient information and more comprehensive drop-down menus would enhance usability.

Cons

I am thoroughly satisfied and cannot find any fault with either aspect.

“Good features but unstable and unpredictable

Pros

The transition and training process from our previous EHR were well-managed, thanks to our excellent sales rep, Laura Davis, who provided ongoing support. The highly customizable system with great alerts has significantly improved our workflow.

Cons

The training costs are significant, involving personal trainers on an hourly basis instead of accessing free online training resources. Moreover, the customer service experience has been subpar, with attitudes evident in their responses to user feedback.

“Software you can depend on! It's Wonderful!

Pros

The customer service team is both knowledgeable and professional, going the extra mile to address any issues promptly. Eclipse's customization options cater to our profession's evolving needs and allow for seamless integration into our office workflow. The scheduling feature is particularly useful for tracking patient appointments, tests, and consultations.

Cons

There have been no issues whatsoever. Whenever there was a concern, the customer service team promptly resolved it.

“Do Not Recommend

Pros

It offers affordability without compromising essential functions, making it a practical choice.

Cons

The lack of intuitiveness and user-friendliness stands out as areas for improvement, particularly given the dated nature of the software's interface.

“Best Chiropractic Billing/Managment Software

Pros

The billing program offered by Eclipse is fantastic, offering speed, efficiency, and ease of use. The availability of comprehensive statistics and data reports, along with frequent updates, enhances billing efficiency.

Cons

I can't think of any negative aspects; I simply adore the program.

“I have used Eclipse at 2 clinics. It's great!

Pros

The customization options provided by Eclipse are noteworthy.

Cons

There have been no significant issues encountered, and any minor glitches were swiftly resolved.