ECLIPSE EHR Reviews

“BEST SOFTWARE

Pros

The ability for each patient to have multiple cases is a standout feature, offering flexibility for multidisciplinary environments. Additionally, the reporting capabilities are commendable.

Cons

The software's lack of intuitive design, coupled with numerous bugs, presents significant usability challenges.

“Awful customer support. Not tier 2 certified

Pros

It is easy to adapt to our office needs, and their friendly tech support is readily available, providing human interaction rather than automated responses.

Cons

The customer service experience has been abysmal. Despite promises of tier 2 certification, there has been no progress, resulting in substantial losses for users. Communication with the developer escalated to a confrontational level, ultimately leading to disappointment.

“Good EHR and excellent support!

Pros

Learning to use Eclipse is relatively easy, supported by excellent guidance from the billing trainer and affordability.

Cons

I have no negative experiences to report. My trainer has been exceptional in providing support and guidance.

“Used it in my office for 2 years

Pros

Despite its affordability, Eclipse offers basic functions that are easy to use.

Cons

Despite repeated attempts at training, the electronic health record (EHR) component remains challenging to navigate, requiring extensive investment for additional training sessions.

“Enjoying using Eclipse at our office!

Pros

automation capabilities have reduced our computer usage, allowing us to focus more on patient care. Their customer service and training affiliates have been excellent, aiding our transition to the software.

Cons

Initially skeptical about the backup process, it has since become second nature, thanks to its simplicity. Setting up the system to align with our preferences took some time, but the customer support team provided invaluable assistance. Concerns regarding claims and payment tracking were alleviated as the software improved its integration with other platforms.

“A veteran user of Eclipse since the 90's

Pros

The ability to set up individual fee schedules for contract insurance companies is invaluable, simplifying the scheduling process.

Cons

Having used the program for an extended period, I struggle to identify any substantial dislikes.

“Ease of Eclipse Software

Pros

Eclipse's customization options have been instrumental in adapting the software to our clinic's specific needs, thanks to the helpful advisor we've worked with for 27 years.

Cons

The frequent updates, often requiring installation outside of regular hours, can be disruptive.

“Happy with the product

Pros

Tech support from Eclipse is timely and user-friendly, contributing to the software's ease of use.

Cons

On occasion, certain entries in the schedule appear to be deleted inexplicably.

“Inexpensive software, will do the job.

Pros

With its affordability and accessible customer support, Eclipse is a familiar and reliable software choice.

Cons

The software's EHR functionality is limited, with constraints on note-taking capabilities and a restricted choice of credit card processing vendors, often resulting in higher rates.

“Enjoy much of the program - but there are things we do not like

Pros

The customizable appointment calendar is a standout feature of Eclipse.

Cons

Various peculiarities within the interface necessitate additional clicks, such as accessing multiple bill payments, adding to user frustration.

“Great Customer Support!!

Pros

Eclipse's easy transition to ICD-10 and the outstanding attitude of their tech support team, particularly the helpful technician we spoke with, make it a highly recommended software choice.

Cons

Thus far, there have been no significant issues encountered, indicating overall satisfaction with the software.

“Understands what Customer Service is!!!

Pros

It's user-friendly interface and continuous updates contribute to a smooth-running program, with proactive customer outreach ensuring client satisfaction.

Cons

I am thoroughly pleased and cannot find any fault with either aspect.

“Tried and true

Pros

The back-office functionality of Eclipse is excellent, facilitating easy generation of reports and seamless switching between patient cases.

Cons

Integration with external communication channels, such as emails and social media, falls short compared to other software products.

“Greatful Tech Help

Pros

The support team at Eclipse covers a wide range of details and offers extensive customization options.

Cons

Our experience with this program has been overwhelmingly positive, with minimal complaints, particularly when it functions smoothly.

“Fantastic!

Pros

The support team at Eclipse, particularly HD, provides exceptional assistance and covers details comprehensively, including customization.

Cons

Occasionally, extended wait times on the phone due to high call volumes require leaving a message for customer service.

“Really like the software

Pros

Eclipse serves as a comprehensive solution for both billing and EHR needs, supported by great customer support.

Cons

While manual entry of explanation of benefits (EOBs) can be time-consuming, it offers visibility into outstanding payments and facilitates follow-up actions.

“Long time Eclipse User

Pros

Eclipse has proven to be reliable and relatively easy for staff to learn.

Cons

The EHR/charting component presents significant usability challenges, particularly in entering detailed patient information, leading to dissatisfaction and prompting exploration of alternative software options.

“Wow great software

Pros

The EHR aspect of Eclipse is fast and user-friendly, with stored phrases enhancing efficiency.

Cons

Enhanced features, such as an anatomical body diagram for pinpointing patient concerns and facilitating EHR documentation, would be greatly beneficial.

“Growing my practice was a breeze with ECLIPSE

Pros

In 1985, when I meticulously evaluated available practice management software tailored for chiropractic and medical professionals, none seemed to offer the report functionalities essential for my burgeoning practice. However, ECLIPSE emerged as the solution, initially streamlining billing and appointment scheduling tasks, even on the limited hardware of the 1980s. As the 1990s approached, the integration of SOAP further enhanced its utility. With each new demand imposed by insurers, such as complex pre-certification processes, ECLIPSE continually evolved to streamline paperwork and optimize time management. Custom form creation, a standout feature from the previous decade, revolutionized our workflow, enabling seamless integration of custom forms like those for BC/BS without the need for programmers, drastically reducing the time spent on manual form filling. Moreover, ECLIPSE's user-friendly interface facilitated staff adaptation, saving us from the need to hire additional personnel, particularly in electronic billing. Now, with the latest SOAP technology, recording accurate notes has become even simpler. Over my 25+ years in practice, where I've encountered various documentation styles among colleagues, ECLIPSE's customization options, especially crucial for chiropractors with diverse methodologies, have garnered praise from auditors for their effectiveness and efficiency.

Cons

The software's complexity and steep learning curve have posed significant challenges during the implementation process, causing stress and frustration among users. Training resources, available only by phone and online, may not adequately cater to users who are less technologically inclined.

“Review by receptionist who also bills insurance

Pros

Eclipse software offers a competitive price point, electronic billing capabilities, seamless integration with ERA and EOB information, and reliable assistance from the GalacTek Help Desk.

Cons

While Eclipse offers standalone functionality and integrates with Google Calendar, there are notable challenges such as password requirements, synchronization issues, and cumbersome data entry processes, including programming inconsistencies and unintuitive navigation.