ECLIPSE EHR Reviews

“Oldie but Goodie

Pros

With about 16 years of experience using Eclipse software, I find it user-friendly and versatile, handling various practice aspects such as billing, scheduling, EMR, and reports effectively. However, customer service accessibility can be inconsistent, often requiring leaving a voicemail and experiencing variable wait times for callbacks. While Eclipse offers ease of use, it falls short in keeping pace with contemporary demands. Its lack of cloud accessibility and suboptimal SOAP note setup and generation highlight areas for improvement. Moreover, the limited customization options for patient statements and other printed materials detract from its overall appeal. Despite these drawbacks, I'm generally satisfied with Eclipse but wish for more frequent updates to align with healthcare and technological advancements.

Cons

Transitioning to Eclipse from previous accounting systems presented some difficulties during the training process due to differences in design.

“I'm VERY PLEASED with Eclipse's EHR

Pros

Since the transition to ICD-10 in October 1, 2015, I found myself sacrificing my lunch hours to complete morning notes using another EHR software, WritePad. Additionally, I often had to stay late into the evening to finish afternoon notes. However, this changed after adopting Encounter software. Now, even during the transition from our previous software, encountering frequent hurdles, contacting support always resulted in speaking with a live person and swift resolution of any issues.

Cons

Despite its complexities, the software offers accurate and fast note-taking capabilities, excellent support, and is bundled with Eclipse practice management software, making it a standout option in the market.

“Eclipse software for chiropractic office

Pros

The standout feature of Eclipse is its excellent customer service, with prompt responses to queries and issues, often resulting in same-day resolutions.

Cons

The software's robust capabilities may be underutilized in a small chiropractic clinic compared to a multi-disciplinary practice.

“Eclipse user since 1998

Pros

Eclipse excels in various aspects, particularly in financial management and billing. It provides clear visibility into patient balances, simplifies payment entry, offers robust financial reporting capabilities, and streamlines insurance authorizations. Its comprehensive functionality, including built-in ICD-10 crosswalks, ensures smooth operations and compliance. Furthermore, Eclipse's support team, though sometimes requiring callbacks, demonstrates exceptional knowledge and dedication to problem-solving.

Cons

Personal preferences regarding the Electronic Health Record (EHR) and Encounter portion of the software vary among users, with some expressing dissatisfaction and others finding it satisfactory.

“Help was Amazing!

Pros

The Eclipse representative is exceptionally helpful and knowledgeable, contributing to the smooth operation of the software.

Cons

I have identified specific areas for improvement, such as difficulty with electronic notes for doctors and certain reporting functionalities.

“Help after software wiped due to virus!

Pros

Eclipse and its team prioritize assisting practices during challenging circumstances, reflecting their commitment to excellent customer service and facilitating efficient data management.

Cons

In fast-paced environments, the program's occasional slowness may impede workflow efficiency.

“The Best in the Business

Pros

This Software stands out as a superior choice compared to other vendors like ACOM Health, offering speed, ease of use, features, affordability, and exceptional customer service. Its robust reporting and accounting capabilities enhance practice management, while continuous improvements based on user feedback ensure its relevance and efficiency. Having returned to Eclipse after a disappointing experience with another vendor, I highly recommend it to others.

Cons

Despite extensive usage, some users currently have no significant dislikes about the product.

“Eclipse Review. I have been a satisfied customer for over 15 years

Pros

Technical support from Eclipse, particularly from employee Hector Domenech, stands out for its excellence and dedication to ensuring smooth system operation.

Cons

I Wishfor more flexibility in customizing complaint tabs and editing standard information in EHR notes.

“Review to 1.5 years to the software. Working years with EZ VIEW.

Pros

Notable features of Eclipse include daily charge posting, auto-posting capabilities, user-friendly interface, and seamless navigation between screens.

Cons

Specific challenges include difficulty generating certain reports, managing credit card payments, and navigating the appointment calendar efficiently.

“My experience with Eclipse has been excellent over all.

Pros

all-inclusive software and seamless integration are particularly appealing.

Cons

Issues include limitations in editing features within the Encounter part of the software and perceived declines in technical support quality.

“EHR is not up to par with other systems, but the PM is okay.

Pros

It's ease of learning and use significantly reduces the time required for system familiarization.

Cons

The software's reliance on dropdown menus in EHR and manual entry of codes in super bills are noted as drawbacks compared to other systems.

“Elipse billing software review

Pros

The ease of use and feature-rich interface of Eclipse make it a preferred choice for practice management needs.

Cons

The electronic billing ledger's complexity has been challenging for some users to comprehend.

“Good features for a practice but too complex to learn

Pros

Eclipse boasts a plethora of features beneficial for practices, including a patient database, SOAP notes, billing, appointment scheduling, and reminders.

Cons

The software's complexity and unintuitive pathways have led to implementation delays and difficulties in memorizing criteria, particularly for non-tech-savvy users.

“ECLIPSE overshadows the competition!

Pros

Eclipse's ability to adapt to industry changes has been instrumental in the growth of practices over the years, providing peace of mind amid organizational expansion. Constant updates and new features further solidify its position as a reliable practice management solution.

Cons

I express a desire for operating 24/7 for round-the-clock support, although this has not been a major issue due to infrequent support calls.

“Excellent Software

Pros

It is exceptional user-friendliness, especially in billing, coupled with superior customer service, enhances practice efficiency.

Cons

After 15 years of use, one user has no significant dislikes about the product.

“Great software that produces excellent notes

Pros

Eclipse's rapid implementation, comprehensive customization options, and excellent support and training ensure seamless integration into practice workflows, delivering on its promises.

Cons

While lacking stunning graphics, the software's robustness and customization options compensate for this limitation.

“Soap notes and Audits are real and happening everyday

Pros

comprehensive office system, coupled with its robust note-taking capabilities, meets the requirements for evaluating and managing patient records effectively.

Cons

Despite minor flaws, users generally appreciate the product's user-friendliness, affordability, and comprehensive features.

“Awesome! Fast, very user-friendly system backed by great support team

Pros

The intuitive usability of Eclipse, coupled with quick navigation between patient notes and responsive sales, support, and training staff, enhances its appeal for practices.

Cons

I finds nothing negative about the product, emphasizing its overall excellence.

“Great Customer Service Experience

Pros

customer service support and valuable report generation capabilities contribute significantly to practice efficiency.

Cons

Occasional freezing issues and occasional loss of doctor notes have been reported, impacting user experience.

“Everyone has been very helpful with the Eclipse software.

Pros

Our representative has been exceptionally supportive, offering prompt assistance with software-related queries or challenges, ranging from installation to everyday usage and compliance requirements.

Cons

Transitioning from a simplistic DOS-based system to Eclipse with its numerous options can be overwhelming for users unfamiliar with such systems.