ECLIPSE EHR Reviews

“Happy with my updates and new additions to my software!

Pros

Recent updates to Eclipse have vastly improved encounter note input, making daily note-taking efficient and stress-free, with exceptional support from representatives.

Cons

It would be beneficial to access Eclipse on my office desktop from my main computer, allowing for greater mobility.

“Love this Program

Pros

Eclipse's intuitive interface, customizable scheduler, and efficient billing system streamline office operations, with exemplary customer support further enhancing user experience.

Cons

Some minor issues include patient statement clarity and occasional stalls after importing payments, but they're manageable.

“Needs a little updating but still pretty decent!

Pros

It has the options for so many plugins which I really appreciate.

Cons

Because of all the things, it can do, it can feel a little clunky!

“Surprising Customer Service and Support

Pros

user-friendly billing system and exceptional EHR functionality, albeit with a slight learning curve, simplify note-taking and enhance overall efficiency.

Cons

Overcoming my own hesitation in utilizing the software to its full potential was resolved with exemplary support from support team, who guided me through every step.

“It just works

Pros

Having utilized Eclipse for 22 years speaks volumes; we haven't felt the need to explore other programs because it simply works.

Cons

The SOAP note format in Eclipse is structured as bullet points, which may not suit users accustomed to narrative formats.

“My experience with Eclipse software

Pros

Despite being technologically challenged, I've found this software to be the easiest among the four EHR and billing platforms I've used. It's incredibly user-friendly, and the tech support is exceptional.

Cons

No specific dislikes have been identified at this time.

“You get what you pay for!

Pros

The schedule viewer in this software is particularly nice; its ease of use adds to its appeal.

Cons

Several aspects of Eclipse are criticized, including lengthy processing times for billing and reports, lack of claim scrubbing features, and inefficiency for multi-provider practices.

“filling in using eclipse

Pros

When thrust into using this software at short notice, it proved to be very easy, simple, and self-explanatory, even for a newcomer.

Cons

While billing in Eclipse is described as generally easy to use, some users find it cumbersome due to the need to navigate through multiple pages.

“Pretty reliable system.

Pros

The customer support team is great. They always come around for us, whenever we need their help. We recently lost our Eclipse program, but Hector was the one who was really helpful and got us the program up and running and that also in the same day, they are that quick in helping. The system is reliable.

Cons

I believe that we can use the most of this product, and that it is capable of doing a lot, but for that we need to be trained on this program. There are no training programs for this software, you have to figure it out on your own. Even when new updates come, and new features, the problem that we are unable to use it to its full potential due to the lack of training.

“Switch from Chirotouch

Pros

The cost-effectiveness and ease of use, especially the superior scheduling capabilities compared to Chirotouch, were decisive factors in switching to Eclipse.

Cons

Transitioning to Eclipse's documentation macros from other systems, such as Chirotouch, can pose a learning curve for some users.

“Love Eclipse

Pros

Eclipse stands out for its ease of use, affordability, and top-notch customer service.

Cons

A lack of negative reviews is noted, with users praising the availability of technical support when needed.

“For over 20 years I have used and depended on Eclipse Practic Management Software in my chiropractic practice and it has given me total peace of mind concerning the day to day operations of my office

Pros

Eclipse's versatility as an all-in-one solution for appointment scheduling, charge tracking, patient management, and billing, along with its adaptability for multi-user environments, has been indispensable for over 20 years.

Cons

I generally express satisfaction with Eclipse, noting that features they desire are often added in updates.

“Eclipse hasn't kept up with the times

Pros

The heavy promotion and early adoption of the software during the EMR transition made for a smooth transition from paper records.

Cons

Eclipse is criticized for lagging behind other EMR software in terms of customization and support quality during the period from 2015 to 2018.

“Eclipse

Pros

Learning Eclipse is a breeze; its convenience in scheduling appointments, managing medical records, and billing all in one software is invaluable.

Cons

I find it inconvenient to schedule appointments for multiple providers, as it requires navigating to a different window.

“Eclipse is easy to set up, intuitive, secure and stable.

Pros

With no complaints from the Front Desk or Billing department, Eclipse ensures smooth operation with its quick loading, stable database, and fantastic IT support.

Cons

Lack of a user group and template creation functionality are mentioned as areas for potential improvement.

“Glad I switched from Chirotouch!

Pros

The simplicity of use, especially for quick and efficient SOAP notes, has significantly improved staff satisfaction.

Cons

Overall positive experiences are reported, with users finding both staff and product support to be excellent.

“As simple and baseline as one could get

Pros

Scheduling and billing are effortlessly managed with Eclipse, particularly compared to our previous software.

Cons

The EHR and SOAP note section of Eclipse receives negative feedback, with users likening it to basic word processing software.

“Worst technical support ever!

Pros

Eclipse serves its basic functions effectively without unnecessary complexities.

Cons

Severe criticism is leveled at Eclipse's technical support, software interface, and system requirements, with claims of poor service and outdated technology.

“Making the transition to any software can be tough, I have done it three times due to changes in technology. This software has two great benefits. 1. It is easy to navigate, I was really understanding the screens just after working with them on a dozen pa

Pros

Adding or modifying content in Eclipse is straightforward, and the stellar support ensures prompt resolution of any queries.

Cons

I express dissatisfaction with the schedule layout but indicate willingness to repurchase Eclipse with hopes for layout improvements in the future.

“Easy, Effective, Essential

Pros

Once familiar with the software, maneuvering through Eclipse is easy, thanks to its well-categorized and intuitive layout.

Cons

Minor grievances include the arrangement of tabs, which some users feel could be better organized.