ECLIPSE EHR Reviews

“ATTEMPTING TO FIND A WAY TO TEXT PATIENTS UPCOMING VISIT REMINDER

Pros

The team provided thorough guidance on utilizing Eclipse's features, patiently walking through each step.

Cons

A lack of cons is reported, with users expressing overall satisfaction with Eclipse.

“Couldn't Be Happier

Pros

Eclipse's pros far outweigh any cons, if any exist. Its user-friendly interface, customizable notes, and efficient documentation have been instrumental in our practice's success. Regular updates enhance functionality, and tech support is consistently helpful.

Cons

One minor con mentioned is the absence of a no-show feature in scheduling.

“I have been at this office for 28 years using eclipse. I have been very satisfied. .

Pros

Eclypse's ease of use and quick technical support make it a preferred choice, with patient assistance from the support team.

Cons

I suggest that screen layouts could be more streamlined for improved efficiency.

“HORRIBLE

Pros

Sending correct claims is a simple process with Eclipse, and the product's cost is reasonable. The interesting wait music adds a unique touch when calling Eclipse.

Cons

Extensive criticism is directed at various aspects of Eclipse, including poor customer service, outdated software, and cumbersome processes.

“All in one software

Pros

Ease of use and excellent customer service characterize Eclipse, with prompt resolution of any questions or issues.

Cons

The initial setup process is described as time-consuming, although the software itself is intuitive.

“One of the best investments ever!

Pros

Eclipse has been an invaluable asset since 1993, offering great support, ease of use, and consistent updates, making office management more efficient and cost-effective.

Cons

No cons are identified, with users expressing entirely positive sentiments towards Eclipse.

“Horrible Practice Management Software

Pros

Designed specifically for chiropractors, Eclipse features a straightforward schedule interface with customizable color-coding options.

Cons

cite slow response times, unprofessional behavior from the software developer, minimal features, and poor customer service as significant drawbacks.

“Pretty reliable product but culd use more training on impementing the features to suit our practice best.

Pros

Generally, customer service is reliable; recent issues were promptly resolved by helpful support personnel like Hector.

Cons

Lack of training programs for new features and updates is noted as a limitation in maximizing efficiency with Eclipse.

“It just works!!

Pros

Updates for Eclipse work seamlessly without introducing bugs and consistently enhance program functionality. The top-notch support is friendly and immediate, even accommodating user-requested changes. The user interface is efficiently designed with a logical structure, facilitating quick and excellent note-taking with extensive customization options.

Cons

Overall satisfaction with Eclipse is expressed, with no specific complaints mentioned.

“Eclipse is user friendly.

Pros

Eclipse's user-friendly interface and comprehensive support have facilitated my billing tasks for over 15 years, with timely assistance always available for any technical difficulties or updates in the healthcare field.

Cons

no real cons, emphasizing Eclipse's user-friendly nature and ease of navigation.

“The Eclipse software does everything I need it to do.

Pros

Unlike other physician software packages, Eclipse consistently meets all my needs and expectations, making it my preferred choice.

Cons

No negative comments are offered, with long-term users expressing continued satisfaction with Eclipse.

“Great for chiropractic

Pros

Moving around the program, is not that hard. When patients are waiting, it is quite simple to quickly pull up the patient, calendar and statistics for them. It is a great software to track day to day use. It is also great for posting the chiropractic charges.

Cons

It has limited training functions, which is kind of a pain for us, as it gets hard to train any other employee/use on our back-office computer. We do face a bit of a problem here with the training.

“Great for posting chiropractic charges and tracking and day to day use.

Pros

There features easily accessible components such as the patient Rolodex, calendar, and statistics, ensuring swift retrieval when patients are waiting.

Cons

Some difficulty is encountered in setting up Eclipse for a second user on a back-office computer, limiting training functions.

“Easy use

Pros

The software offers multiple ways to perform tasks, excelling in tracking claims and payments with detailed and easily accessible reports.

Cons

Inconsistencies in field entry methods are noted, with some fields requiring clicking while others require tabbing, leading to slower data entry.

“Wish I had this when I opened my clinic 15 years ago!

Pros

Eclipse boasts second-to-none customer support, providing immediate assistance without the need for prolonged waiting or callbacks.

Cons

Recent purchase of Eclipse is praised, with no negative experiences reported.

“Office Manager

Pros

The appointment and ledger functionalities are user-friendly for staff, while electronic billing and charting are straightforward for both doctors and administrative personnel.

Cons

Initial pricing is mentioned as a concern, but overall satisfaction is expressed, despite some waiting required for help desk callbacks.

“Wow! So happy we switched to Eclipse!

Pros

Eclipse is a time-saving and revenue-boosting solution, offering compliant SOAP notes, easy and accurate billing, and convenient patient engagement features like kiosk check-ins and appointment reminders.

Cons

Understanding the ledger took time but improved with training, and no other issues are reported.

“Tech support was very helpful and went above and beyond my expectation. Most appreciated.

Pros

With excellent support and customizable usage levels, Eclipse allows users to tailor its functionality to their specific needs and preferences.

Cons

The EHR component of Eclipse is criticized for being difficult to use, with suggestions for more intuitive features such as point-and-click diagrams.

“Understanding How To Utilize The Various Features

Pros

ease of learning and thorough support ensure user satisfaction and efficient utilization of the software.

Cons

Eclipse's support team is commended for making software learning accessible, especially for less computer-literate users.

“Gets things done.

Pros

The software is fairly easy to learn, and not just for me, for the staff as well, which is a plus for us. Moving around the system/program is great, and not that hard. I like that it has a specificity for insurance-based practices, which is great for us. The staff is helpful with the system, but non-tech people really don’t have the patience sometimes. It gets the job done for one or many offices, which is great.

Cons

It is not cloud-based; hence, we cannot access it through our phones, or get the emails direct to appointments. It only runs on Windows. There is limit to its use with Case Practice Systems.