ECLIPSE EHR Reviews

“Easy to Use!

Pros

Over 20 years of use, Eclipse has proven to be easy to learn and train new employees on, thanks to its user-friendly layout and multi-case support.

Cons

Requests for more detailed reports and a better services list for pulling billing details are mentioned.

“Great practice management software, don't know how we would work without it.

Pros

ease of use and training make it a preferred choice for long-term use in office management.

Cons

Wait times for tech support are noted but are ultimately resolved satisfactorily.

“26 years and counting of exceptional service

Pros

Eclipse excels in providing outstanding service, timely updates, and user-friendly operation, essential in navigating the evolving healthcare landscape.

Cons

Despite occasional issues, no significant cons are identified, with acknowledgment that some issues are external to Eclipse.

“Most awesome software

Pros

With 27 years of reliability and stellar e-billing success rates, Eclipse offers exceptional support and value, making it a highly recommended choice.

Cons

Unfavorable experiences are not reported, with customer service being praised.

“I just hung up the phone with the support staff for almost an hour regarding help with my billing problem, then called back and spoke with the support staff with another quick question.

Pros

Eclipse's support team exhibits professionalism and patience, ensuring quick resolution of issues and a positive customer experience.

Cons

Severe criticism is directed at Eclipse's response times, software developer behavior, feature set, and customer service protocols.

“Always great customer service through the Help Desk

Pros

Eclipse's comprehensiveness caters well to diverse healthcare practices, seamlessly managing multiple services within a chiropractic office.

Cons

Note-taking is identified as a time-consuming aspect that requires improvement.

“wanted to add a new user license and had a few questions on some things that weren't working correctly.

Pros

Support staff provide helpful and knowledgeable assistance, guiding users through various processes and troubleshooting effectively.

Cons

Frustration is expressed with the inability to transfer encounter information when changing insurance, leading to duplicate work.

“Great software for a small office that grew!

Pros

Eclipse serves as a valuable tool for business growth, with tutorials and help desk support facilitating maximum efficiency.

Cons

Tab arrangement is mentioned as a minor issue, though not significant.

“Friendly user

Pros

The product's ease of use extends to individuals with varying levels of computer literacy, complemented by friendly service.

Cons

No specific dislikes are mentioned.

“Good Software with good Customer Support

Pros

Eclipse stands out for its user-friendly interface, making it accessible even to individuals with limited computer experience.

Cons

Eclipse is commended for its sensible functionality and responsive customer support in handling errors promptly.

“20+ Years and Still Happy!

Pros

Eclipse's adaptability to unique office protocols, robust billing capabilities, and responsive support make it an indispensable tool for over 20 years.

Cons

No changes are suggested, with satisfaction expressed regarding Eclipse's evolution and adaptation to industry changes.

“Gets the job done for one office or many

Pros

The specificity for insurance-based practices and ease of learning contribute to staff proficiency with Eclipse.

Cons

Limitations such as not being cloud-based, Windows-only compatibility, and limited integration with other systems are noted.

“Great product and support

Pros

Eclipse's support resources, including online videos and phone support, are excellent, providing prompt and respectful assistance.

Cons

Issues with mandatory SSN and DOB entries for patients and printing bills losing history are mentioned as drawbacks.

“Eclipse keeps you in the insurance game!

Pros

Over 11 years of use, Eclipse has remained aligned with industry changes, offering customizable EHR, ease of use, and affordability compared to competitors.

Cons

Issues arising from changes in insurance are mentioned, but Eclipse's ability to create workarounds is acknowledged.

“EHR made easy!

Pros

I commend Eclipse for its user-friendly interface, efficient operation, and ease of staff training for updates.

Cons

Although updates are efficient, they can be seen as a downside. Nevertheless, the responsive customer service significantly aids in streamlining the process.

“Eclipse has been my software company since 1987 when I bought my first computer!

Pros

The software's continuous improvement based on user feedback and technological advancements is highlighted as a key benefit, enhancing efficiency in practice management.

Cons

The note-taking feature has been a persistent challenge for us over the years, and while efforts are ongoing to enhance it, it remains time-consuming.

“Excellent Customer Support

Pros

I appreciate Eclipse for its simplicity, ease of learning, and responsive customer support.

Cons

Patients prefer receiving a consolidated receipt for supplement sales and procedural services. Text reminders should be improved by avoiding abbreviations like "Thu" and symbols such as "@".

“HD is the best!

Pros

Eclipse is highly praised for its ease of use, organization benefits for clinics, and exceptional customer service.

Cons

Enhancements could be made to streamline the one-click process, as it currently requires more input effort than initially indicated.

“Highly Recommend Eclipse Software

Pros

With straightforward installation, customizable features, and supportive training and support, Eclipse has proven to be a valuable asset in office management for nearly 4 years.

Cons

Persistent issues with software bugs and licensing on the user's workstation are reported, causing frustration despite some improvement over time.

“Great software for chiropractic office management

Pros

It's immediate and helpful customer support is essential for resolving issues promptly, ensuring uninterrupted operation.

Cons

Room for improvement is noted in the note-taking feature, with the user feeling intimidated by this aspect of the software.