ECLIPSE EHR Reviews

“Eclipse software is loaded with help functions and the IT staff very knowledgeable.

Pros

Positive experiences are shared regarding the ease of data entry, the transition to electronic scheduling from paper methods, and success with billing processes.

Cons

Struggling to find any faults. Perhaps the only minor inconvenience is having to leave a voicemail when calling. However, the prompt call-backs and human interaction make up for it.

“Been happy with Eclipse for over 20 years

Pros

Eclipse is praised for its comprehensive practice management features, efficient EHR system, user-friendly interface, frequent updates, and reliable support.

Cons

There's hardly anything to dislike about Eclipse. One improvement could be transitioning to a cloud-based system to enable usage on Apple computers.

“Easily taught to new users.

Pros

The straightforward nature of Eclipse, coupled with patient and helpful help desk support, is emphasized.

Cons

This product is generally excellent, with no significant issues encountered. However, managing updates could be more convenient, as they are currently limited to the main computer.

“For chiropractic.

Pros

It is a great software, especially for Chiropractic office management I can say. For me, I need a customer support team always readily available to help, and with Eclipse I am glad that is the case. Whenever I have questions and need an immediate answer to it, Eclipse has always come through for me. Their customer support team is amazing.

Cons

In my view, I think that it would be great if they could improve the note taking option a bit. Probably, it might not be this case, as I haven’t yet used the note taking option much and don’t really know about this part of the software, as I do get overwhelmed.

“Help with updating

Pros

Easy usage and reliable technical support characterize Eclipse, ensuring smooth operation over 15 years of use.

Cons

Running reports is noted to be time-consuming, particularly with large data sets.

“BEYOND EXCELLENT AND OUTSTANDING CUSTOMER SERVICE

Pros

Positive feedback is given for Eclipse's navigational ease and responsive tech support.

Cons

Although Eclipse has numerous strengths, further refinement of the EHR/Encounter module could enhance its usability.

“Have used for 7 years in a psychology practice.

Pros

The ability to access and update codes without requiring software updates is appreciated.

Cons

The font used in printed bills appears outdated and can be difficult to read, contributing to readability issues in the ledger. Additionally, a template for psychology reports that allows for dictation and better Mac compatibility would be appreciated.

“Excellent customer support!

Pros

Users express gratitude for knowledgeable and helpful customer representatives during server migration and issue resolution.

Cons

Regrettably, my software experiences occasional bugs, especially on my workstation, leading to frequent disconnections and licensing issues. Despite improvements, this persistent problem remains unresolved.

“Eclipse saved my company!

Pros

Eclipse's ease of use, billing process efficiency, EHR functionality, and security features.

Cons

From my perspective, there are no negative aspects. However, occasional failures to save certain notes could be addressed to enhance the note-taking system's reliability.

“We love this program!

Pros

Eclipse have user-friendly interface, helpful customer service, and extended support hours.

Cons

Although extensive customization is necessary, note-taking becomes effortless once configured to individual preferences.

“Ecplise Set Up

Pros

Eclipse is praised for its reliability and long-term use in office management.

Cons

Aligning IT support hours with Eclipse's availability, especially during nights and weekends, would alleviate the challenge of coordinating support between different schedules.

“Eclipse software

Pros

Positive feedback is given for Eclipse's appointment scheduling and billing functionalities, with suggestions for potential enhancements.

Cons

Improvements are sought in payment applications within patient accounts, particularly in automatically applying payments to the oldest bills after adjustments. Additionally, displaying the billed amount prominently in the patient ledger's top banner and including an unbilled tab alongside the patient owes tab would enhance usability.

“Custom Fix for a Custom Problem

Pros

Eclipse's reliability, prompt support, and proactive approach to issue resolution are praised.

Cons

Any issues encountered have been promptly resolved, leaving little to criticize. Our primary desire is to transition entirely to using Eclipse for credit card processing once our current contract ends.

“SOFTWARE REVIEW

Pros

I Appreciate for the assistance of the help desk in maximizing program use and facilitating transitions.

Cons

I wish maintenance costs were lower. Kindly consider recognizing my 20-year loyalty and offering rewards for long-term clients.

“Very easy to use and implement.

Pros

Eclipse's ease of generating various reports, handling accounts receivable, and managing appointments and payments is highlighted.

Cons

While some reports and itemized bills lack customization options, the main patient complaint revolves around the detail provided in the receipts, which may not suffice for certain patients.

“Eclipse is a great program

Pros

Eclipse's staff for their assistance in resolving technical issues and transitioning smoothly to electronic health records.

Cons

Some features are not readily accessible and may require assistance from Eclipse staff to locate. Nonetheless, this safeguards against inadvertent changes to software settings by office staff.

“Good product and value for a solo practitioner

Pros

Cost-effectiveness, reliability, and longevity in the market are cited as reasons for choosing Eclipse for scheduling, billing, and EHR needs.

Cons

The communication method between my staff and me during patient treatments is inadequate. Ensuring that I receive messages without having to keep the "Office Chat" window open or my computer's sound on would be beneficial.

“Best software

Pros

Eclipse is described as super simple to use, with excellent customer service and quick learning curve.

Cons

The system might appear overwhelming to new users due to the abundance of choices available.

“Great price. Functions well. Lacks features of competitors

Pros

Eclipse is praised for its affordability, frequent updates, and reliable performance.

Cons

While contact features like email and patient text messaging are technically functional, they are impractical and challenging to use effectively.

“Using for 11 years and still going strong each software upgrade makes Eclipse better and better.

Pros

Flexibility in running reports and accommodating support availability are cited as positive aspects of Eclipse.

Cons

As of now, I have few cons regarding this software. However, I'd appreciate if it were accessible on the iPad.