ECLIPSE EHR Reviews

“Eclipse is the most user friendly software that I have used in my 30 year career.

Pros

The solid logic and comprehensive reporting capabilities of Eclipse are highlighted as key advantages.

Cons

Struggling to identify any cons worth mentioning about the program. Any issues typically arise due to changes in insurance, necessitating workarounds by Eclipse.

“I have been with Eclipse for 3 years. They have been by far the best office management software company I have dealt with in 18 yrs. of private practice. Awesome tech support HD went above and beyond and got my system back up and running.

Pros

I consistently rate Eclipse highly for its excellent product, support, fair pricing, and ongoing updates.

Cons

Although updates are quick and easy, they can be seen as a drawback. Nevertheless, efficient customer service helps streamline the process.

“Eclipse Medical Software is The Only Solution

Pros

Eclipse is praised for its stability, excellent software support, continuous improvement, and versatility in handling various services.

Cons

The note system lacks strength. Enhancements are needed for more efficient entry of payments in line item detail and improvement in the scheduler view.

“Doctor of Chiropractic

Pros

I appreciate Eclipse's efficiency in inputting new visits accurately and quickly, resulting in successful insurance claims.

Cons

Enhancements to streamline the one-click process are desirable, as it currently requires more input than anticipated.

“Always Current With Eclipse Software

Pros

Long-term use and flexibility in accommodating office processes are highlighted as benefits of Eclipse.

Cons

The note system could be more robust, and entering payments with detailed line items could be made more efficient. Additionally, enhancements to the scheduler view would be beneficial.

“Excellent Overall Product

Pros

Both long-term and newer users of Eclipse appreciate its comprehensive features, ease of use, and responsive customer service.

Cons

I haven't encountered any software issues that the tech team couldn't resolve.

“Tried and True

Pros

Eclipse's ability to stay updated on HIPAA changes and user-friendly interface are mentioned as positive aspects.

Cons

Like any new software, Eclipse requires a learning curve, but it proves to be user-friendly with customizable features tailored to each provider's needs. Integration of desired features is straightforward, ensuring a personalized experience.

“Good for the money, could use some work.

Pros

Ease of use, affordability, quick operation, helpful customer service, and training resources are commended by users.

Cons

The texting and emailing interface is cumbersome, requiring more effort than it's worth. Some features, like searching for names in the patient Rolodex, feel counterintuitive.

“You "own" it, but have to pay annual maintenance fees.

Pros

Despite some initial challenges, users appreciate the functionality of Eclipse, including its note-taking efficiency and integrated payment options.

Cons

Cost is a significant objection, along with the time-consuming setup of the billing portion and the lack of intuitiveness. Remote backup incurs an additional cost.

“Deductible Accuaracy

Pros

Exceptional customer service experiences are shared, emphasizing consistency, helpfulness, and knowledgeability of representatives.

Cons

The system lacks certain functionalities necessary for accurately posting payments and deductibles. More detailed information is required for out-of-network providers.

“Very Satisfied Customer

Pros

Eclipse's great support, knowledgeable representatives, and efficient office software are commended.

Cons

Any issues encountered with the software have been promptly addressed by the technical support team.

“Eclipse - needs to step up it's game

Pros

Friendly and knowledgeable customer service representatives are highlighted as a key strength of Eclipse.

Cons

Patient bills are subpar, and reports are difficult to navigate without paying an additional fee for EHR standards.

“This software lets our practice spend our time treating patients.

Pros

I appreciate Eclipse's efficiency in handling back-office operations, including billing and payment posting, and its customizable features for handling insurer requirements.

Cons

Improvements could be made to streamline the one-click process, as it requires more input than initially indicated.

“excellent customer service

Pros

Eclipse is lauded for its user-friendliness, exceptional support, and availability for assistance.

Cons

The note-taking option could be improved, and it seems intimidating to navigate. Further familiarization might alleviate this issue.

“Technical support

Pros

Eclipse's supportive technical support and user-friendly interface are commended, despite occasional software issues.

Cons

While there are certain aspects I don't like, overall, the software is user-friendly with multiple ways to accomplish tasks.

“The system meets my needs well.

Pros

The ease of use of Eclipse's EMR and scheduling features, including texting capabilities, is praised.

Cons

The accounting side has some cumbersome features, particularly regarding putting multiple patients on a single check and deductibles calculation.

“Great software with awesome support

Pros

The ease of use, customization options, and responsive support of Eclipse are highlighted as positive experiences by users.

Cons

The only con observed with this software is the additional time spent on tasks unrelated to paperwork.

“Practice management

Pros

Eclipse is praised for its ability to handle multiple specialties, ease of navigation, and support for both cloud and server-based versions.

Cons

The EMR functionality is weak, requiring extensive typing and manual setup. Lack of preloaded content and no touch screen interface add to the limitations.

“very intuitive practice management software

Pros

Eclipse's proactive approach to monitoring and implementing new billing requirements, reducing the need for users to seek answers independently.

Cons

Electronic healthcare records and single-page scanning are not intuitive, necessitating extensive training and time investment for each patient.

“Learned the system in a couple month, but wish it was more integrated

Pros

I appreciate Eclipse's easy-to-read layout, appointment color coordination, and text reminder options.

Cons

Integration is lacking, requiring the use of another program for billing and notes. Entering EOBs consumes considerable time compared to systems that automate the process.