ECP EHR Reviews

“Quick to navigate features

Pros

Once I'm trained on a topic, it feels easy to use and I quickly get comfortable navigating its features.

Cons

I don't have access to any individual or on-site training and while the help line staff are consistently friendly and supportive, I still need one-on-one coaching to make the most of the system because a single twenty-minute phone call just isn't enough to resolve everything.

“Perfect for teaching colleagues

Pros

From my experience, the interface is easy to navigate and I find it simple to show others how to use it which makes teaching colleagues or clients much less stressful.

Cons

I wish it were accessible at more locations because not everyone has the opportunity to work with such outstanding software and I believe access should be broader so more people can benefit.

“simple and consolidated layout

Pros

I'm really impressed by how simple the layout is, everything feels within arm's reach so I can move through tasks quickly plus having every function congreatated on a single site means I don't have to be bounced to an external webpage just to log my daily notes about residents.

Cons

Honestly, I don't have any complaints about this software it performs as I need and I haven't come across any drawbacks.

“Never Miss Documentation with Med Pass!

Pros

Thanks to the med pass function, I never miss any of my documentation because it guides me through each required entry.

Cons

Although I enjoy using the med pass, it gets frustrating when fields such as "hours sleeping" or "percent of meal consumed" appear repeatedly within the same med pass workflow, causing redundant data entry and slowing me down.

“everything within easy reach!

Pros

This program puts everything we require within easy reach which has been especially valuable for our medpassers at the CBRF who aren't trained nurses, having photos of the medications, clear indications of their uses and the ability to review medication history makes administering meds far safer. Because I serve as the business Administrator, I appreciate being able to pull a wide variety of reports that matter to me and review them retrospectively. Charting is easy enough that it actually gets completed to the standards I expect, rather than being skipped and I also appreciate that our pharmacy ties directly into this tool. Even staff who aren't comfortable with computers find it very user-friendly and the customer service has been outstanding.

Cons

I can't think of anything negative to point out about this software right now.

“No Access to Trainings Due to Schedule

Pros

One of the main reasons I'm a fan of this program is how effortlessly it lets me generate reports about our residents so the whole team can view up-to-the-minute information in real time without any hassle.

Cons

What's most frustrating to me is the timing of the scheduled trainings combined with the fact that I can't access recordings afterward, as someone who works the overnight shift I'm eager to learn and would join live sessions if I could but because they're scheduled during my sleep hours I'm effectively blocked from participating and missing out on the content.

“Easy for teaching tasks

Pros

When I teach others, especially those who feel uneasy about giving medications or operating computers, I find this product incredibly easy to use which is essential for helping them gain confidence.

Cons

I have only been working with it for a short period and so far I have not come across any features that I disliked or that were difficult to navigate but since I am primarily an end-user, I can only speak to the basics and the core medication administration functions are remarkably simple to operate.

“Simple task management

Pros

I've found that logging and managing tasks is remarkably easy and effective which helps keep my workflow organized and reduces the time I spend on administrative follow-up.

Cons

There are no real downsides, I feel this software is highly suited to assisted living and home-care settings and meets those needs well.

“Individual Client Med Tracking

Pros

One thing I really like is that each client can have their individual meds listed by themselves.

Cons

I currently can't think of any negatives, up to now I haven't discovered a single con.

“clean and easy interface

Pros

I'm really impressed with how clean and easy the interface feels and I rarely run into issues which makes creating and updating charts feel smooth and stress-free.

Cons

Occasionally the app stores someone else's login credentials on my device, forcing me to remove those saved passwords and enter mine manually each time which is frustrating.

“Organized medication process

Pros

What really helps me is how the system organizes the medication process, cutting down on the chances of errors and keeping everything clear.

Cons

For smaller or newly founded companies, I feel the pricing can come across as rather steep, particularly when they're just getting started.

“records stay updated

Pros

Records stay updated and detailed because it makes tracking changes over time simple and reliable for me.

Cons

What annoys me is that every time I finish a session I have to sign out which feels unnecessary and interrupts my workflow.

“Great support guidance

Pros

Getting comfortable with the system didn't take long and anytime I hit a snag the help desk stepped in right away and guided me through it.

Cons

I haven't come across any problems with this system so far.

“Quick record access

Pros

I picked it up quickly and not having to sort through piles of paperwork to reach a client's record saves me so much time when entering details or printing appointments.

Cons

The app isn't as user-friendly as the PC program and I often prefer using the desktop version when possible because its layout feels more simple and polished.

“easy to learn platform!

Pros

From my experience it's very easy to learn, especially during training sessions where people seem to catch on quickly, so I always feel confident recommending it.

Cons

I honestly have nothing to complain about overall, in my view there are no real drawbacks and I believe most users who use this software would agree with me.

“Approachable app layout!

Pros

Navigating the app has been surprisingly easy for me and the layout feels approachable for just about anyone.

Cons

From time to time I get unexpectedly logged out of my session, although I suspect that's more likely due to my internet connection rather than the app itself.

“manageable charting process

Pros

Setting up charting and keeping an eye on compliance has been manageable and the whole process flows better for me because of that.

Cons

However, I'm frustrated that I can't change incident types or add extra questions to incident reports and investigations which limits how I document events.

“clear medication steps!

Pros

When I'm handling medication administration, I really value how clearly everything is laid out, the database helps me check each step correctly and plan out my shift efficiently.

Cons

I don't feel like it lacks any important features and because I've used similar systems at previous workplaces, I found it quite easy to navigate and get up to speed.

“Pleasant platform experience

Pros

I find the platform pleasant to work with and my team can access what they need without running into unnecessary complications.

Cons

Occasionally I notice the programs run slowly which can disrupt my workflow and slow down what I'm trying to accomplish.

“Comfortable daily use

Pros

We've noticed as a group that the program is comfortable to use and fits well into our daily routines, making it easier for staff to move through their tasks.

Cons

I genuinely enjoy using this software and after spending considerable time with it, I can't really think of anything about it that I dislike or would change.