ECP EHR Reviews

“Organized charting workflow

Pros

I've been able to finish my charting and observations quickly because everything is organized in a way that keeps me from getting lost or held up.

Cons

I do face times when the interface is sluggish and the system occasionally goes down unexpectedly which interrupts my workflow and can be frustrating.

“Perfect for team coordination

Pros

What I appreciate most is how it keeps our whole team coordinated on residents' medication schedules, helping ensure doses are handled correctly and documented every time.

Cons

There are certain limitations that can be frustrating at times but I understand why those restrictions are necessary and recognize the importance of maintaining them

“Easy navigation workflow

Pros

At my facility, I find this tool incredibly useful in our everyday workflowbecause it's so easy to navigate, charting, documenting, placing med reorders, recording medication destructions and accessing resident details and more are literally at my fingertips, making it truly easy to use.

Cons

However, I miss having in-app chat support and I also need more great medication inventory features as well as clearer tools for tracking and documenting med destruction.

“limited documentation permissions

Pros

Personally, I find the product extremely user-friendly and I can easily move through the interface to update existing records and add new information without much hassle.

Cons

One frustrating limitation I frequently face is that while I'm composing a note in the documentation section I can't navigate into other parts of a patient's chart for reference which is problematic because I regularly need to check labs, medication lists, or prior entries, as things stand I either lose the text I've typed if I try to switch away, or I'm forced to save, close the note and then reopen it to continue editing which interrupts my workflow and wastes time. Additionally, not everyone on our unit has permissions to edit their notes, so even when collaboration is necessary someone might be unable to make corrections or add missing details, creating further delays and communication gaps.

“aligned operations!

Pros

Since we rolled this system into our operations, it's honestly transformed how we work, we've cut down on paper use and our capacity to log client cares and maintain charting has become noticeably more aligned and efficient than it was before.

Cons

I already raised this with support but despite those conversations we still can't input BSL readings when the meter displays 'hi' or 'lo' instead of a numeric value which prevents accurate recording in those situations.

“Convenient and easy platform

Pros

My team and I consistently find the platform simple and easy, so we pick up its features quickly and can train others with minimal effort which makes daily use and onboarding much smoother for everyone.

Cons

I currently don't have any complaints or features I dislike about this system and at present nothing stands out as problematic or worth mentioning.

“Fast helpful support

Pros

Customer support has always been fast and genuinely helpful, getting back to me quickly whenever I needed assistance.

Cons

While it's not a major issue, I'm aware that as with any new application, there can be a learning curve that takes time to get comfortable with.

“Easy layout and features

Pros

This tool's layout and features feel really easy to use, even though I'm not the most tech-savvy, the charting, compliance tools and internal staff notes all work great.

Cons

One thing I wish the platform had is a dedicated calendar tab, so management could input appointments and events that would notify and prompt staff to take action.

“Simple to learn tool

Pros

Learning the software was simple and because of that I picked it up quickly without much struggle.

Cons

A change I'd like is a faster method to choose the medication I've administered, since picking it now takes longer than it should.

“clean design and organization

Pros

The clean design and organization of this platform really grew on me, making it easy to move through tasks efficiently.

Cons

Every so often it does lag for me, though that's pretty rare and in most situations I just log out and then log back in which usually resolves the problem immediately.

“Organized and customizable platform

Pros

This product makes keeping everything organized simple since I can add almost anything I need and I appreciate that the company is open to customizing features for our facility.

Cons

At first the care plan felt a bit tricky to navigate but after using it for a while I believe most of those little quirks have been resolved so it's much smoother now.

“Quick support response

Pros

Right away I reached out to support by phone and they helped me with exactly what I needed.

Cons

Not a con but my access is limited, only pharmacy can make edits.

“Efficient workflow!

Pros

The workflow matches how I prefer to work which makes getting things done smoother and more efficient.

Cons

That said, having to learn yet another program can be a bit of a burden for me however, I have to admit that customer service is outstandingbecause their support team is always on hand whenever I face an issue, they jump in to assist promptly and they follow up to make sure my problems have been resolved and to offer any additional help I might need.

“Visually appealing tabs

Pros

It's visually appealing and I enjoy how the tabs are arranged.

Cons

I find there isn't sufficient linkage between charted figures and report data, I should be able to chart weights together and pull that into reports.

“flexible and adaptable tool

Pros

I'm impressed by how much it can do and by the flexibility to customize each part to fit our workflows, making it feel really adaptable.

Cons

The setup process itself, along with the lengthy time it took to get our pharmacy on board was unexpectedly drawn out and tough, creating delays that I hadn't anticipated.

“Incredibly useful to have all medication info

Pros

Having staff view each medication along with its purpose and possible side effects is incredibly useful for me, it keeps all critical info in one accessible spot.

Cons

So far I haven't come across any features or issues that fall short of my expectations.

“navigation not very simple...

Pros

Recording ADLs and monitoring progress over time has been easy for me which makes daily charting simple.

Cons

I sometimes struggle to locate specific information because the navigation isn't as simple as I'd like which can slow me down.

“Impressive features overall

Pros

I'm genuinely impressed by every feature, especially charting, med pass, daily activity tracking and coordinating outings.

Cons

Honestly, I can't really point to any drawbacks because it consistently helps us accomplish everything we need to do.

“User-friendly interface

Pros

Interface is very user-friendly and whenever I need help the customer support team is always ready to assist over the phone.

Cons

Occasionally the program glitches but when it does I can call customer support and they usually help resolve the issue.

“Responsive support with simple interface

Pros

The software feels simple and if I run into anything confusing, customer service responds quickly, making it easy to use, the mini-workshops are also a huge help in learning features.

Cons

Signing in every single time I access the app is a real annoyance because it forces me to authenticate on every login, I'd much prefer a setting that recognizes my laptop specifically so I don't have to repeat the process.