EMA EHR

EMA EHR Reviews

Claimed

Claimed

Total 139 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

22%

3

Stars

9%

2

Stars

4%

1

Stars

9%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Caryn

Healthcare, 1-10 employees

More than a year

4.0

“Good Experience”

Pros

It has a good interface works well for specialties and is easy to use.

Cons

It doesn't interface well with payment systems requiring too much clicking around.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

4

E
Erica

Healthcare, 1-10 employees

More than a year

5.0

“The way EHRs are meant to be”

Pros

It makes charting easy and cuts charting time in half. Coding is intuitive.

Cons

It's used for specialists in gastrointestinal and dermatology. I wish there was a system available for internal and functional medicine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
LINDA

Healthcare, 11-50 employees

More than a year

5.0

“amazing work flow , MIPS usage extremely easy, good customer support”

Pros

The workflow is easy and customer service is excellent. The program allows easy access to patient visit information and simplifies MIPS requirements. Pathology reports consents and much more are well-organized requiring minimal clicks to function.

Cons

NO CON from my side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
LINDA

Healthcare, 11-50 employees

More than a year

5.0

“amazing work flow , MIPS usage extremely easy, good customer support”

Pros

The workflow is easy and customer service is excellent. It's organized with minimal clicks.

Cons

no negative comments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Tom

Healthcare, N/A employees

More than a year

5.0

“An EMR that puts the physician and patient first”

Pros

It's a specialty-specific EMR thats easy to use and intuitive. It assists with proper ICD-10 coding and use of modifiers. Also, it offers additional modules for Pathology Practice Management/Billing Telemedicine and MIPS reporting as integrated features. The company is proactive and responsive to provider issues and input.

Cons

Office workflows may need updating to match the systems capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Deanna

Healthcare, 51-100 employees

Less than 6 months

1.0

“Operations Analyst - Urology”

Pros

The system looks nice and the training staff is knowledgeable. Other than that I don't have much else positive to say about this system.

Cons

Sales promises a lot but implementation can be poor with numerous issues and hidden costs.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

T
Tom

Healthcare, N/A employees

More than a year

5.0

“An EMR that puts the physician and patient first”

Pros

It's a specialty-specific EMR thats easy to use and intuitive. It supports proper ICD-10 coding and offers additional modules.

Cons

Office workflows need to be updated to align with the systems capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Deanna

Healthcare, 51-100 employees

Less than 6 months

1.0

“Operations Analyst - Urology”

Pros

While the system looks nice and the training staff is knowledgeable there is not much else positive to say.

Cons

Despite promising a lot the implementation is poor. There were issues with site visits and interface requirements gathering. It's been a nightmare dealing with this company.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

M
Maria

Healthcare, 1-10 employees

More than a year

5.0

“EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly.”

Pros

ModMeds customer support is very responsive and professional. EMAs cloud-based design and integration with our practice management system have made our practice virtually paper-free. It took some effort to set up protocols to streamline our visit notes but now its a big time-saver. The e-prescribing function and new office flow features are great. We primarily use the EMA app for iPads but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the companys genuine interest in user feedback to constantly improve their product.

Cons

The system was down once and billing corneal topography can be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

M
Maria

Healthcare, 1-10 employees

More than a year

5.0

“EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly.”

Pros

Customer support is responsive and professional. Integration with our practice management system has made us virtually paper-free.

Cons

There was one instance of system unavailability and billing corneal topography can be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

F
Faheem

Healthcare, 11-50 employees

Less than 6 months

4.0

“Adaptable EMR for eye exams, use for billing and procedures”

Pros

It is easy to use on an iPad and mobile with cloud storage for data. It calculates EMR codes for easier billing and works relatively fast with a sufficient wifi connection.

Cons

It doesn't interface well with ophthalmic equipment, sometimes freezes and switching between windows is cumbersome.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K
Kenneth

Healthcare, N/A employees

More than a year

5.0

“3 years of almost daily use with patients”

Pros

This software is easy to learn and the location-based software integrates easily with ICD-10. You can touch anatomical locations to code where to code for.

Cons

Monthly costs are high and there is no reduced plan for part-time doctors. Downloading large files can be slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

F
Faheem

Healthcare, 11-50 employees

Less than 6 months

4.0

“Adaptable EMR for eye exams, use for billing and procedures”

Pros

It's easy to use on an iPad and mobile with cloud storage and fast billing.

Cons

It doesn't integrate well with other ophthalmic equipment and the software freezes sometimes causing data loss.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K
Kenneth

Healthcare, N/A employees

More than a year

5.0

“3 years of almost daily use with patients”

Pros

This software is easy to learn integrates well with ICD 10 and helps with coding.

Cons

The monthly cost is a bit high and there's no reduced cost plan for part-time doctors. Also, downloading larger files scanned from paper notes is slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

K
Kevin

Healthcare, 1-10 employees

Less than a year

4.0

“detailed and user-friendly with fun testing integrations”

Pros

It is detailed and can be very user-friendly. It has many fun features including connectivity to testing programs.

Cons

It's not retina-friendly and the abundance of features can overwhelm older less tech-savvy doctors.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

6

Functionality

6

D
Darichelle

Healthcare, 11-50 employees

Less than 6 months

4.0

“User friendly”

Pros

The software's user-friendly interface allows for easy document organization and billing. Also, coding is simplified and adding correct modifiers based on documentation is also a piece of cake now.

Cons

I find it impossible to include new in-house codes for billing in the practice management system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

A
Audrey

Healthcare, 11-50 employees

More than a year

5.0

“Finally a specialty EMR done right!”

Pros

They actively listen to user feedback and continually make improvements to the system. It comes equipped with built-in counseling patient education resources and diagnosis codes. It also streamlines office visits and procedures tracks global periods and facilitates before and after image comparisons making it highly efficient.

Cons

Overall, I cant identify any significant drawbacks but it would be beneficial if certain features like patient history were customizable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jeffrey

Healthcare, 1-10 employees

Less than 6 months

1.0

“The EMR is good. Do not under any circumstance is signed up for the billing service my collections are down significantly since we switched”

Pros

Initially signed up with their EMR which functions well.

Cons

I strongly advise against using their billing service. Since switching my collections have significantly decreased and the customer service seems indifferent.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

C
Crystal

Healthcare, 11-50 employees

More than a year

5.0

“Our company has been using EMA since 2012 and it has grown since”

Pros

The software's ease of use is commendable and the company regularly conducts webinars to introduce new updates.

Cons

Sometimes the entire server experiences downtime causing delays especially in billing tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kent

Healthcare, 51-100 employees

Less than 6 months

2.0

“Horrible customer service”

Pros

It's more user-friendly compared to other EHRs I've encountered.

Cons

I've encountered multiple issues including incorrect coding and unresponsive customer service. Dealing with these problems requires a dedicated office staff member.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

2

Functionality

5