Experity EHR Software

Experity EHR Software Reviews

30 Reviews

Overall Rating

4.3

30 Reviews

Rating Distribution

5

star

(17)

4

star

(9)

3

star

(2)

2

star

(1)

1

star

(1)

Satisfaction Score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

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Filters

Health Care Assistant
Pros

The Experity Logbook is incredibly user-friendly most days, the app handles insurance verification automatically, eliminating the need to contact the insurance company.

Cons

When the software goes down, I find myself unable to access essential documents like registration forms, insurance cards, and IDs.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

vallianne

Medical Practice, 1-10 employees

More than a year

Jan 02, 2023

Nonflexible Billing and Charge Entry
Pros

As an EHR, it barely meets the mark, offering just enough functionality for basic tasks like billing and coding. There's nothing remarkable to appreciate or consider as a pro.

Cons

I have experienced significant inflexibility with this software, particularly in payment posting, which is quite messy. Navigating between different functions is cumbersome due to the lack of navigational features. Keeping track of payments, charges, or patient balances is overly hectic, and historical data is inaccessible within the database. Everything requires a report to be extracted; for instance, to view charges or payments between two dates, or patient visits, I always need to generate a report.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Syed Waseem

Medical Practice, 51-100 employees

Jun 01, 2022

The product support is incredible!
Pros

The team is constantly working to improve their software and is really supportive when it comes to solving your issues. They take ownership of what is said. Really like its pricing too. Absolutely worth it!

Cons

Some areas need improvements but they are already upgrading everything.

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

Mike

AFC Urgent Care, 10-49 employees

May 15, 2022

Very solid and basic EMR!
Pros

We have been using this product for quite long now. I personally really enjoy charting documentation and because it has a very basic, simple, and clean interface which makes it operation-friendly with an easy learning curve.

Cons

There are no major Functional flaws in the software. it is too easy to work on but the team can improve their customer service.

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

Jennifer

Urgent Doc, 100-499 employees

Apr 23, 2022

Adds to your productivity!
Pros

CME is the best feature of this product which allows you to develop codes beforehand to suit your practice. This helps to negate human errors during the daily workflow and it adds to productivity. Their customer support is also very responsive! Very impressive.

Cons

No cons.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Gail

First Med Urgent Care, 2-9 employees

Mar 16, 2022

Quite easy for daily job
Pros

The layout is designed very well and it doesnt complicate daily operations. it is very easy to navigate through documents and charts. It makes my job quite easy.

Cons

It does crash a few times but customer support really resolves the issue.

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

Christine

Owl Now Urgent Care, 100-499 employees

Mar 27, 2021

User friendly software with great value!
Pros

This software is very basic and easy to use. Saves a lot of time required for learning/training. Patient tracking and e-billing services are great, all this for a reasonable price!

Cons

Works great for a small practice system but there are few limitations in reporting functionality for a larger practice system.

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

Brad B.

Hospital & Health Care, 10-49 employees

Mar 16, 2021

Favourite Software!
Pros

Nothing but great. Experity EHR is a flexible and very smart software that helped us do all our tasks more accurately and faster. I really like it.

Cons

Very rarely it gets slow with bigger files but I am happy with this software overall.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Alison

TAUC, 201-500 employees employees

Sep 20, 2020

Good but requires an update
Pros

Its pretty decent software that is not complicated to use but for some tasks, its way too simple. Some features are nice too but they could use some improvements.

Cons

The customer service is not too great, a lot of your issues are not taken care of. The web check-in feature hardly ever works. There are many flaws in the reporting area too.

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

Jennifer

Urgent Doc, 51-200 employees employees

Sep 04, 2020

Urgent Care EMR
Pros

I find the system to be excellent it is easy to navigate, allowing me to track patients and visits effortlessly. It integrates seamlessly with other systems and doesn't require excessive double-charting like some alternatives. Inputting notes and visits is a breeze.

Cons

I found that this software lacks functionality to integrate with other programs for system-wide patient tracking, especially if a patient is admitted after an urgent care visit. It seems more geared towards standalone clinic use.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Anonymous

N/A, 101-500 employees

Less than 6 months

Oct 01, 2019

Good For Stand-alone Urgent Cares
Pros

Our operational staff finds it easy to use after IT customized the user interfaces to maximize efficiency. Compared to other EMRs, which can be overly burdensome, this one is a relief.

Cons

I have noticed a significant absence of value-based metrics for quality reporting, particularly for Medicare and other payer models. Similarly, reporting capabilities are quite limited.

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

Adam

Health, Wellness and Fitness, 51-100 employees

More than a year

Sep 03, 2019

docutap review
Pros

Logging into computers has become much simpler with it.

Cons

There are times when the software fails to function properly due to connection issues or other technical glitches. Occasionally, it fails to completely log out the previous user, displaying their information briefly upon opening.

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

Leslie

Medical Practice, 500+ employees

More than a year

Sep 01, 2019

Great EMR and Efficient for Urgent Care
Pros

I have found it to be an efficient and fast system for urgent care, packed with features that work exceptionally well for such settings. Its user-friendliness adds to its appeal.

Cons

I believe the interface could benefit from some improvements. A modernization of the software might enhance user experience.

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

Anonymous

N/A, 51-100 employees

Less than 6 months

Aug 06, 2019

Decent EMR design for urgent care practices
Pros

Overall I have found this EMR system to be easy to use, particularly in urgent care settings.

Cons

In terms of speediness, this EMR system wasn't my preferred choice compared to others I've used.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Nam

Hospital & Health Care, 500+ employees

Jul 04, 2019

Clinic owner
Pros

Getting new clinicians started and using the system is a breeze.

Cons

I have encountered challenges with additional charges for "extras," and it's often difficult to find the appropriate support personnel when facing issues.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Evan

Hospital & Health Care, 11-50 employees

More than a year

May 05, 2019

Docutap review
Pros

The software's user-friendliness shines through. Navigating between patient charts and handling all tasks, including collecting, treating and billing, is a smooth experience. Transitioning away from electronic records would be unimaginable for our facility.

Cons

there are glitches, mainly related to connections or beta updates, which can disrupt workflow unexpectedly. However, I appreciate the proactive nature of the customer care team in resolving these issues promptly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KRYSTAL

Medical Practice, 51-100 employees

More than a year

Feb 13, 2019

Easy to use and manage
Pros

Docutap is a breeze to use for urgent care setups, making day-to-day data management effortless. It's an all-in-one solution for scheduling visits, recording visit history, handling billing/coding, and submitting bills to payers.

Cons

The reporting feature of the software requires an upgrade. Most reports generate with merged cells, making analysis difficult. Normalizing reports into a standard Excel format would better suit our needs.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Vijith

Hospital & Health Care, 101-500 employees

More than a year

Feb 08, 2019

Docutap
Pros

It is relatively straightforward to use at a basic level. Patient check-in/check-out and adding new patients are simple tasks. However, there's a risk of creating duplicate patient entries.

Cons

Beyond basic functions, users may find themselves struggling with complexities rather quickly. I've personally had a ticket open for almost two years, which speaks to the challenges faced.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Steven

Hospital & Health Care, 11-50 employees

More than a year

Jan 27, 2019

Best Bet for an Urgent Care
Pros

Providers praise the intuitive nature of this EMR for meeting urgent care needs. Over the years, the practice management system has significantly improved collection percentages, DOS, and accounts over 120 days ratios. I highly recommend it for urgent care centers; DocuTap has been an invaluable partner.

Cons

While the analytics initially lacked depth, they have shown improvement over the years.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Eric

Health, Wellness and Fitness, 51-100 employees

More than a year

Jan 25, 2019

Premier UC EMR
Pros

Tailored for urgent care needs, it also covers occupational medicine.

Cons

The screen size is restricted on the computer monitor, which can limit usability.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kenneth

Medical Practice, 1-10 employees

More than a year

Jan 23, 2019

Great Urgent Care EHR
Pros

I appreciate its ease of use and impeccable organization. Setting it up was a breeze.

Cons

The frequent changes and updates to the software can be either advantageous or disadvantageous depending on the situation.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

PAige

Medical Practice, 51-100 employees

More than a year

Jan 21, 2019

EMR FOR URGENT CARE
Pros

This software's superb user-friendliness and well-organized layout allow me to navigate through tabs and pages swiftly, freeing up more time to dedicate to patients and ensuring efficient phone interactions.

Cons

It is inconvenient that the software crashes a few times a week, especially when handling continuous phone calls. As someone working on the PM side and handling billing, I wish there was a smoother process for finalizing payments, particularly for current dates of service.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Christine

Hospital & Health Care, 51-100 employees

More than a year

Jan 18, 2019

Physician
Pros

The system operates with remarkable speed and efficiency, ideal for the fast pace of urgent care settings.

Cons

the system tends to freeze more frequently than I'd prefer, causing delays in patient discharge from the clinic.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Jill

Medical Practice, 11-50 employees

More than a year

Jan 17, 2019

Great Software
Pros

Docutap's ease of use stood out to me. Each section's layout enhances charting efficiency.

Cons

I have not identified any drawbacks to this software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

N/A, 101-500 employees

More than a year

Jan 16, 2019

EHR love!!!
Pros

It is incredibly user-friendly and simplifies provider documentation. Having used DocuTap for nearly 7 years, I've enjoyed using it daily.

Cons

I can not think of any cons regarding this software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Questa

Hospital & Health Care, 51-100 employees

More than a year

Jan 15, 2019

Urgent Care ease
Pros

Built specifically for urgent care workflows, there's no need to seek workarounds for occupational medicine or workers' comp cases.

Cons

The cost of the scanners required for file uploads can be prohibitive.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Norma

Medical Practice, 11-50 employees

More than a year

Jan 14, 2019

Docutap for beginners
Pros

Setting up profiles to download ROS is a breeze, and it keeps us up to date with codes. While there are a few too many clicks required, I appreciate features like medicine RX favorites.

Cons

Free text does not support higher billing codes, and medication management could be streamlined for efficiency.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Anonymous

N/A, 11-50 employees

More than a year

Jan 13, 2019

Room fo improvement
Pros

Specifically designed for urgent care clinics, it fulfills all the activities and requirements of such settings seamlessly.

Cons

I have found the interface to be quite unfriendly for users especially in occupational medicine settings.

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

Anonymous

N/A, 11-50 employees

More than a year

Jan 09, 2019

DocuTap review
Pros

Designed with urgent care in mind, the software aims for minimal keystrokes to ensure reproducible and efficient processes. Setting up and deploying order sets is a straightforward process.

Cons

Searching for ICD codes is cumbersome, and there's no built-in dose calculator for pediatric medications.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Philip

Medical Practice, 11-50 employees

More than a year

Jan 02, 2019

DocuTap Services for Urgent Care Review
Pros

The software lives up to its name; it's easy to use, just as Docu-And Just Tap on the flow sheet, and it's there. While there are minor issues I'll address shortly, overall usability is commendable.

Cons

At times, the network operates sluggishly, resulting in frustrating wait times.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Anthony

Medical Practice, 1-10 employees

More than a year

Jan 01, 2019