Experity Reviews

“Handles my insurance

Pros

The Experity Logbook is incredibly user-friendly on most days, the app handles all our insurance verification automatically, eliminating the need to contact the insurance company which is such a relief.

Cons

When the software goes down, I find myself unable to access essential documents like registration forms, insurance cards, and IDs.

“They need to sort out billing and charting

Pros

As an EHR, it barely meets the mark, offering just enough functionality for basic tasks like billing and coding. There's nothing remarkable to appreciate or consider as a pro.

Cons

I have experienced a lot of inflexibility with this software, particularly in payment posting, which is quite messy. Navigating between different functions is cumbersome due to the lack of navigational features. Keeping track of payments, charges, or patient balances is overly hectic, and historical data is inaccessible within the database. Everything requires a report to be extracted, for example to view charges or payments between two dates, or patient visits, I always need to generate a report.

“Amazing product

Pros

The team is constantly working to improve their software and is really supportive when it comes to solving your issues. They take ownership of what is said. I really like its pricing too. Absolutely worth it!

Cons

Some areas need improvements but they are already upgrading everything.

“Gets the job done well

Pros

We have been using this product for quite long now. I personally really enjoy charting documentation and because it has a very basic, simple, and clean interface which makes it operation-friendly with an easy learning curve.

Cons

There are no major Functional flaws in the software. it is too easy to work on but the team can improve their customer service.

“Enhances productivity

Pros

The CME feature in Experity is hands-down the best part of this software. It allows us to develop custom code customized to our practice, which reduces human errors during daily workflows. This not only keeps productivity high but also ensures accuracy, which is invaluable. I've also been really impressed with their customer support because whenever I need assistance, they're responsive and helpful.

Cons

I have nothing to complain about.

“Convenient and Efficient

Pros

The layout is designed very well and it doesnt complicate daily operations. it is very easy to navigate through documents and charts. It makes my job quite easy.

Cons

It does crash a few times but customer support really resolves the issue.

“Adds great value to work

Pros

This software is very basic and easy to use. Saves a lot of our time required for learning/training. Patient tracking and e-billing services are great, all this for a reasonable price!

Cons

Works great for a small practice system but there are few limitations in reporting functionality for a larger practice system.

“Love this software

Pros

Nothing but great. Experity EHR is a flexible and very smart software that helped us do all our tasks more accurately and faster. I really like it.

Cons

Very rarely it gets slow with bigger files but I am happy with this software overall.

“Needs some updates but works fine

Pros

Its pretty decent software that is not complicated to use but for some tasks, its way too simple. Some features are nice too but I think they could use some improvements.

Cons

The customer service is not too great, a lot of our issues are not taken care of. The web check-in feature hardly ever works. There are many flaws in the reporting area too.

“Easy note-taking

Pros

I find the system to be excellent it is easy to navigate, allowing me to track patients and visits effortlessly. It integrates easily with other systems and doesn't require excessive double-charting like some alternatives. Inputting notes and visits is really smooth for us.

Cons

I found that this software lacks functionality to integrate with other programs for system-wide patient tracking, especially if a patient is admitted after an urgent care visit. It seems more geared towards standalone clinic use.

“Recommended

Pros

Our operational staff finds it easy to use after IT customized the user interfaces to maximize efficiency. Compared to other EMRs, which can be overly burdensome, this one is a relief.

Cons

I have noticed a significant absence of value-based metrics for quality reporting, particularly for Medicare and other payer models. Similarly, reporting capabilities are quite limited.

“Good but glitches sometimes

Pros

I can easily log into my computers after using it.

Cons

There are times when the software fails to function properly due to connection issues or other technical glitches. Occasionally, it fails to completely log out the previous user, displaying their information briefly upon opening.

“Really good option for an EMR

Pros

I think it is an efficient and fast system for urgent care, packed with features that work exceptionally well for such settings. Its user-friendliness adds to its appeal.

Cons

I believe the interface needs some updates. A modernization of the software might enhance our user experience.

“WELL-DESIGNED

Pros

Overall I have found this EMR system to be easy to use, particularly in urgent care settings.

Cons

In terms of speed, this EMR system wasn't my preferred choice compared to others I've used.

“Not too complicated

Pros

It was very easy for us to get our new clinicians start working and using this system.

Cons

I have encountered challenges with additional charges for "extras," and it's often difficult to find the appropriate support personnel when facing issues.

“Smooth navigation

Pros

The software's user-friendliness shines through. Navigating between patient charts and handling all tasks, including collecting, treating and billing, is a smooth experience. Transitioning away from electronic records would be unimaginable for our facility.

Cons

there are glitches, mainly related to connections or beta updates, which can disrupt workflow unexpectedly. However, I appreciate the proactive nature of the customer care team in resolving these issues promptly.

“Covers everything we need

Pros

Docutap is very easy to use for urgent care setups, making day-to-day data management effortless. It's an all-in-one solution for scheduling visits, recording visit history, handling our billing/coding, and submitting bills to payers.

Cons

The reporting feature of the software requires an upgrade. Most reports generate with merged cells, making analysis difficult. Normalizing reports into a standard Excel format would better suit our needs.

“Easy to track patients

Pros

It is pretty simple to use at a basic level. Patient check-in/check-out and adding new patients are simple tasks. However, there's a risk of creating duplicate patient entries.

Cons

Beyond basic functions, users may find themselves struggling with complexities rather quickly. I've personally had a ticket open for almost two years, which speaks to the challenges faced.

“Best one for urgent care

Pros

We really like the user-friendly nature of this EMR for meeting urgent care needs. Over the years, the practice management system has significantly improved collection percentages, DOS, and accounts over 120 days ratios. We highly recommend it for urgent care centers, DocuTap has been an invaluable partner.

Cons

While the analytics initially lacked depth, they have shown improvement over the years.

“Premium quality EMR

Pros

It is great for urgent care needs and I really like that it also covers occupational medicine.

Cons

The screen size is restricted on the computer monitor, which can limit usability.

“Great Urgent Care EHR

Pros

I appreciate its ease of use and impeccable organization. Setting it up was a breeze.

Cons

The frequent changes and updates to the software can be either advantageous or disadvantageous depending on the situation.

“EMR FOR URGENT CARE

Pros

This software's superb user-friendliness and well-organized layout allow me to navigate through tabs and pages swiftly, freeing up more time to dedicate to patients and ensuring efficient phone interactions.

Cons

It is inconvenient that the software crashes a few times a week, especially when handling continuous phone calls. As someone working on the PM side and handling billing, I wish there was a smoother process for finalizing payments, particularly for current dates of service.

“Physician

Pros

The system operates with remarkable speed and efficiency, ideal for the fast pace of urgent care settings.

Cons

the system tends to freeze more frequently than I'd prefer, causing delays in patient discharge from the clinic.

“Great Software

Pros

Docutap's ease of use stood out to me. Each section's layout enhances charting efficiency.

Cons

I have not identified any drawbacks to this software.

“EHR love!!!

Pros

It is incredibly user-friendly and simplifies provider documentation. Having used DocuTap for nearly 7 years, I've enjoyed using it daily.

Cons

I can not think of any cons regarding this software.

“Urgent Care ease

Pros

Built specifically for urgent care workflows, there's no need to seek workarounds for occupational medicine or workers' comp cases.

Cons

The cost of the scanners required for file uploads can be prohibitive.

“Docutap for beginners

Pros

Setting up profiles to download ROS is a breeze, and it keeps us up to date with codes. While there are a few too many clicks required, I appreciate features like medicine RX favorites.

Cons

Free text does not support higher billing codes, and medication management could be streamlined for efficiency.

“Room fo improvement

Pros

Specifically designed for urgent care clinics, it fulfills all the activities and requirements of such settings seamlessly.

Cons

I have found the interface to be quite unfriendly for users especially in occupational medicine settings.

“DocuTap review

Pros

Designed with urgent care in mind, the software aims for minimal keystrokes to ensure reproducible and efficient processes. Setting up and deploying order sets is a straightforward process.

Cons

Searching for ICD codes is cumbersome, and there's no built-in dose calculator for pediatric medications.

“DocuTap Services for Urgent Care Review

Pros

The software lives up to its name; it's easy to use, just as Docu-And Just Tap on the flow sheet, and it's there. While there are minor issues I'll address shortly, overall usability is commendable.

Cons

At times, the network operates sluggishly, resulting in frustrating wait times.

“Useful Software

Pros

Experity EHR is easy to use and the features are simple to learn.

Cons

I have come to know that the messaging system does not always catch issues when multiple patients are accidentally lsted.

“Great software, but support and updates are not up to your standards.

Pros

Having an EMR specifically designed for urgent care facilities is fantastic. It is important for me to have a software vendor who understands our needs and limitations to ensure a stable and functional EMR. I also like that the interface is clean, user-friendly, and easy to train on.

Cons

Over the past year, I have noticed that the general support line has become less helpful. When I have a relatively simple issue, it now takes much longer to resolve. And whenever there is an update, I prepare myself for problems as I can almost always count on something being broken.

“Experity from the begining to WOW!!!!

Pros

I have been using Experity EHR for 4 years and I absolutely love this software and the company. They are quite innovative, friendly and just great to work with. There is never a dull moment, with exciting new features and a team that clearly enjoys their jobs. I even visited Experity EHR in SD and if you get the chance go there for sure you will be sold!

Cons

I have no complaints as the adaptability of the system, no matter what stage my clinic is in it works. Whether its new, transitioning or growing things works for me in all situations.

“We love Experity

Pros

For our Nurse Practitioners, the features of simple clicks significantly speeds up our process of getting patients in and out quickly.

Cons

I wish there was an easier way to find EOBs or attach them to the chart similar to how we handle patient test results that are printed.

“Experity Usage

Pros

Reviewing billing, filing claims and reconciling claims is very simple for me. Adding insurance and employers is also quite easy.

Cons

The reporting features including daily reports and denial management, need some improvement.

“OCCUPATIONAL MEDICINE C+

Pros

Using this software is pretty easy. Anyone can pick it up. It truly stands out as one of the most user friendly systems I have ever used. I love all of its features.

Cons

Honestly, the customer service team and staff often lack knowledge about the occupational medicine functions and features. Although Experity has made significant improvements over the past five years and continues to do so, not all customer service representatives understand the occupational medicine aspects of the software. One major issue for me is with the invoices. As a practice with multiple locations, our invoices print one location per page, sometimes exceeding 10 pages. We need all charges listed in date order, regardless of the location visited. This setup leads to frequent short-paid or partially paid invoices because clients often overlook the last pages which causes me to spend extra time calling them to explain and request additional payments. It also increases our costs due to more paper use and additional postage and envelope costs for long invoices.

“User Friendly Software

Pros

Experity software is very user friendly. I can easily check a patient in under 2 minutes.

Cons

I would really like it if we could scan an insurance card and have the information automatically populate the insurance sections. I wish we could make Experity entirely paperless so patients could simply enter their information on an iPad and it would instantly appear on our screen.

“Best Urgent Care EMR ever!

Pros

Experity is the most efficient, professional and user-friendly EMR I have ever used.

Cons

There is nothing I can really complain about because there is a lot to learn here

“Experity review

Pros

I really like how simple and easy it is to handle discharge paperwork and send prescriptions.

Cons

Writing an encounter note takes a long time for me.

“My Opinion

Pros

It is much easier to use now that most symptoms have been added.

Cons

Sometimes, I have difficulty finding all the surgeries.

“Easy Peasy!

Pros

The software is very easy to use. Its organized in simple steps and everything is laid out clearly. I have seen improvements in speed and functionality over the years. Overall, its one of the best EMR systems I have used.

Cons

The system falls short in the billing area particularly if you are focused on Occupational Health. The tech support is not as knowledgeable as I hoped.

“Experity

Pros

Experity is user-friendly with a clear and precise program. I like how customizable it is for each clinic. For billing, its very helpful to direct claims to specific work baskets and to load claims by insurance.

Cons

There are a few features I wish Experity had. For instance, I did like to have the option to edit or delete notes (at least on the day they are entered) and highlight specific things in the notes section. I also wish the workbasket screen would show the entire patient address.

“Experity Review

Pros

I find it pretty user-friendly, easy to use and navigate.

Cons

Some updates should be optional. The exact setup of Experity does not work for every single urgent care.

“Goooo Experity!!

Pros

I absolutely love this program. Its so simple to use, very self-explanatory and follows a step by step process that makes data entry simple and quick.

Cons

I dislike it when the insurance verification goes down but Experity EHR almost always resolves these issues quickly.

“One of the best systems

Pros

This system has to be one of the easiest to learn. Even though I had no prior experience with it, I adapted quickly. Its a fantastic system for training with endless possibilities.

Cons

Sometimes fixing problems can be a bit time consuming but overall customer service is usually pretty quick.

“Connecting Transworld ISSUE

Pros

For me, Experity is very user friendly. I can easily click to fill in other fields like addresses and phone numbers.

Cons

Experity is struggling to connect children with their guarantors which is preventing us from transferring bad debt to our Transworld Systems Bad Debt company. This issue has not been resolved yet and I have many childrens balances on hold because of it. Its very frustrating to wait for this issue to be addressed.

“Great value and easy to use

Pros

I found it very easy to learn, especially on the EMR side. Our doctors rarely needed more than an hour of training. The price was also very reasonable, particularly since we bundled the system with the RCM product which offered great overall value.

Cons

I found the reporting functionality to be fairly limited. It worked for us with our four locations, but I did imagine it would be challenging to get appropriate reporting if we were to expand.

“Experity

Pros

I like how user-friendly Experity is.

Cons

The thing I like least about Experity is how long it takes for development to fix software issues.

“Excellent service/support

Pros

I really like the ease of use and technical support. Navigating through the system is simple too.

Cons

Sometimes, I have difficulty pulling reports such as tracking how many patients visited between 7:00 PM and 9:00 PM each month.

“Solid EMR

Pros

It works well in an urgent care setting. It gets the job done and if set up correctly from the start, provides a simple easy to use EMR.

Cons

Many of the functionalities are not fully developed. Often, when I press a button nothing happens. If they could improve some of the features they hint at, it would be amazing. Plus the quality of customer support is very inconsistent.