Experity Reviews

“Handles my insurance

Pros

The Experity Logbook is incredibly user-friendly on most days, the app handles all our insurance verification automatically, eliminating the need to contact the insurance company which is such a relief.

Cons

When the software goes down, I find myself unable to access essential documents like registration forms, insurance cards, and IDs.

“They need to sort out billing and charting

Pros

As an EHR, it barely meets the mark, offering just enough functionality for basic tasks like billing and coding. There's nothing remarkable to appreciate or consider as a pro.

Cons

I have experienced a lot of inflexibility with this software, particularly in payment posting, which is quite messy. Navigating between different functions is cumbersome due to the lack of navigational features. Keeping track of payments, charges, or patient balances is overly hectic, and historical data is inaccessible within the database. Everything requires a report to be extracted, for example to view charges or payments between two dates, or patient visits, I always need to generate a report.

“Amazing product

Pros

The team is constantly working to improve their software and is really supportive when it comes to solving your issues. They take ownership of what is said. I really like its pricing too. Absolutely worth it!

Cons

Some areas need improvements but they are already upgrading everything.

“Gets the job done well

Pros

We have been using this product for quite long now. I personally really enjoy charting documentation and because it has a very basic, simple, and clean interface which makes it operation-friendly with an easy learning curve.

Cons

There are no major Functional flaws in the software. it is too easy to work on but the team can improve their customer service.

“Enhances productivity

Pros

The CME feature in Experity is hands-down the best part of this software. It allows us to develop custom code customized to our practice, which reduces human errors during daily workflows. This not only keeps productivity high but also ensures accuracy, which is invaluable. I've also been really impressed with their customer support because whenever I need assistance, they're responsive and helpful.

Cons

I have nothing to complain about.

“Convenient and Efficient

Pros

The layout is designed very well and it doesnt complicate daily operations. it is very easy to navigate through documents and charts. It makes my job quite easy.

Cons

It does crash a few times but customer support really resolves the issue.

“Adds great value to work

Pros

This software is very basic and easy to use. Saves a lot of our time required for learning/training. Patient tracking and e-billing services are great, all this for a reasonable price!

Cons

Works great for a small practice system but there are few limitations in reporting functionality for a larger practice system.

“Love this software

Pros

Nothing but great. Experity EHR is a flexible and very smart software that helped us do all our tasks more accurately and faster. I really like it.

Cons

Very rarely it gets slow with bigger files but I am happy with this software overall.

“Needs some updates but works fine

Pros

Its pretty decent software that is not complicated to use but for some tasks, its way too simple. Some features are nice too but I think they could use some improvements.

Cons

The customer service is not too great, a lot of our issues are not taken care of. The web check-in feature hardly ever works. There are many flaws in the reporting area too.

“Easy note-taking

Pros

I find the system to be excellent it is easy to navigate, allowing me to track patients and visits effortlessly. It integrates easily with other systems and doesn't require excessive double-charting like some alternatives. Inputting notes and visits is really smooth for us.

Cons

I found that this software lacks functionality to integrate with other programs for system-wide patient tracking, especially if a patient is admitted after an urgent care visit. It seems more geared towards standalone clinic use.

“Recommended

Pros

Our operational staff finds it easy to use after IT customized the user interfaces to maximize efficiency. Compared to other EMRs, which can be overly burdensome, this one is a relief.

Cons

I have noticed a significant absence of value-based metrics for quality reporting, particularly for Medicare and other payer models. Similarly, reporting capabilities are quite limited.

“Good but glitches sometimes

Pros

I can easily log into my computers after using it.

Cons

There are times when the software fails to function properly due to connection issues or other technical glitches. Occasionally, it fails to completely log out the previous user, displaying their information briefly upon opening.

“Really good option for an EMR

Pros

I think it is an efficient and fast system for urgent care, packed with features that work exceptionally well for such settings. Its user-friendliness adds to its appeal.

Cons

I believe the interface needs some updates. A modernization of the software might enhance our user experience.

“WELL-DESIGNED

Pros

Overall I have found this EMR system to be easy to use, particularly in urgent care settings.

Cons

In terms of speed, this EMR system wasn't my preferred choice compared to others I've used.

“Not too complicated

Pros

It was very easy for us to get our new clinicians start working and using this system.

Cons

I have encountered challenges with additional charges for "extras," and it's often difficult to find the appropriate support personnel when facing issues.

“Smooth navigation

Pros

The software's user-friendliness shines through. Navigating between patient charts and handling all tasks, including collecting, treating and billing, is a smooth experience. Transitioning away from electronic records would be unimaginable for our facility.

Cons

there are glitches, mainly related to connections or beta updates, which can disrupt workflow unexpectedly. However, I appreciate the proactive nature of the customer care team in resolving these issues promptly.

“Covers everything we need

Pros

Docutap is very easy to use for urgent care setups, making day-to-day data management effortless. It's an all-in-one solution for scheduling visits, recording visit history, handling our billing/coding, and submitting bills to payers.

Cons

The reporting feature of the software requires an upgrade. Most reports generate with merged cells, making analysis difficult. Normalizing reports into a standard Excel format would better suit our needs.

“Easy to track patients

Pros

It is pretty simple to use at a basic level. Patient check-in/check-out and adding new patients are simple tasks. However, there's a risk of creating duplicate patient entries.

Cons

Beyond basic functions, users may find themselves struggling with complexities rather quickly. I've personally had a ticket open for almost two years, which speaks to the challenges faced.

“Best one for urgent care

Pros

We really like the user-friendly nature of this EMR for meeting urgent care needs. Over the years, the practice management system has significantly improved collection percentages, DOS, and accounts over 120 days ratios. We highly recommend it for urgent care centers, DocuTap has been an invaluable partner.

Cons

While the analytics initially lacked depth, they have shown improvement over the years.

“Premium quality EMR

Pros

It is great for urgent care needs and I really like that it also covers occupational medicine.

Cons

The screen size is restricted on the computer monitor, which can limit usability.