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Reviews
EZDERM Reviews
24 Review(s)
softwareOverall Rating
4.3
24 Review(s)
Rating Distribution
5
(11)
4
(9)
3
(4)
2
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.3
24 Review(s)
Rating Distribution
5
(11)
4
(9)
3
(4)
2
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Best for Derma settings; get another for general practice
Best for Derma settings; get another for general practice
Pros
As practicing aesthetic physicians doing the full round of topical procedures, EZDERM has been a daily workflow lifesaver; agree with the reviews here.
Cons
Outside of derma, it’s not special in any way. So, if you’re dealing in any other specialty, look elsewhere.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Roger W. Em. Jr
Simple Aesthetics, MI, 1-10 employees
April 2023
Perfect for Derma practices; their medical reps are very helpful
Perfect for Derma practices; their medical reps are very helpful
Pros
As a skin-care specialist and aesthetic physician, I tried pretty much every small-practice-suited EHR for my clinic; most were either too unjustifiably expensive or didn’t fit with our dermatology treatment regimens. One of EZDERM’s sales reps – also an MD – contacted us to introduce the software. We decided to give it a try. Haven’t looked back since; this is a keeper!
Cons
GPs can have a hard time with the interface; there aren’t many customization options available for general medicine.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Janice R. D
HIFU Wonders, CA, 5-9 employees
February 2023
A+ Support Team
A+ Support Team
Pros
The system is ever evolving with updates and upgrades. Customer support is available during business hours via phone or email. Their facebook page gives frequent updates and customer support reps promptly address concerns on the page (even off hours). There doesnt seem to be a high staff turnover, its refreshing to speak to the same support reps when you call. The website is updated with the newest content and tutorials. EZSchool is useful for training new employees and learning new/ old tricks.
Cons
Some functionality is limited to either ipad or desktop, the only way to avoid this is by purchasing Apple iMacs (this would be incredibly costly for outfitting a whole office). The majority of updates involve the EMR; the billing and PM platforms are often neglected. The training for clinical staff is well designed and executed. The training for billing and admin was not very thorough and disorganized.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Gina
Keystone Dermatology Partners, 10-49 employees
September 2021
Best of the Best!
Best of the Best!
Pros
Unparalleled customer service. Timely, courteous, helpful. I have never worked with company, in any field, that is more devoted to ensuring the satisfaction of its customers. This is the Four Seasons meets EMR system. Very simple to use interface, allows for highly efficient clinic workflow. Company is founded and run by a dermatologist and it shows. The revenue cycle management is seamless and the billers have great expertise and are very organized. I never have any issues with them and when there are problems from the insurance companies, EZDerm is always ready and able to help. I honestly dont know why a dermatologist would want to use a different EMR system. I had one of the big ones in the past and it was clumsy, impersonal and inflexible. The customer service was atrocious... EMR meets big city DMV. Also, I love the idea of supporting an entrepreneurial physician rather than a giant VC backed corporation.
Cons
None really that come to mind.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Brandon Kirsch
Kirsch Dermatology, 2-9 employees
September 2021
Amazing EHR/PMS made for dermatologists
Amazing EHR/PMS made for dermatologists
Pros
Easy to use, the BEST support in the business, always upgrading with new features, has flat rate pricing that is same for everyone, cloud based and privacy focused, and makes documentation a breeze.
Cons
None
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
J Esparza
Chicago Skin Clinic, 10-49 employees
September 2021
Easy to use, fully integrated, dermatology specific!
Easy to use, fully integrated, dermatology specific!
Pros
I am new to electronic medical records and found the system easy to use and highly customizable. I was comfortable on the system within 1 week! From customizing a patient encounter, reviewing pathology reports and collaborating with colleagues this software system has you covered.
Cons
Easier and more streamlined process to printing lab orders for patients would be helpful. Otherwise, no complaints!
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Amy Levinson
Keystone Dermatology , 10-49 employees
September 2021
Just ok
Just ok
Pros
Better then paper PhotosEZ derm app allows mobile access anywhere
Cons
You have to open an encounter to send an Rx if not sending from the note (phone call/to do it) these encounters do not appear as OV but as encounters so you need to know where to find themTo fax another MD/provider an office note takes 6 steps 3 of which are repetitive The system is cumbersome as is customizing plans
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Karen Limaye
Keystone Dermatology Partners , 10-49 employees
September 2021
EZDerm EMR Review
EZDerm EMR Review
Pros
Very dermatology friendly and focused.EZDerm Support is excellent and they respond quickly.The training videos (EZSchool) is extremely helpful for existing staff and for orienting new hires.There is a FB group which allows all members to see questions and troubleshooting from Derm practices all over. They also have a feature request option - which allows you to request improvements to the EMR.Have used the EMR since 2017 and I have to be honest, there have been a significant amount of improvements to make the system more user friendly
Cons
Can be tricky to learn as a new hire without a dermatology background (medical assistants)Some actions take multiple steps to complete - however, EZDerm support is working to make improvements and more user friendly
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Robin Duvall
Keystone Dermatology Partners, 10-49 employees
September 2021
The Best
The Best
Pros
The system is the best. It is easy to use, complete, and intuitive. The staff at the company are responsive to the needs of the clients
Cons
None
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jeffrey Weinberg
Infinity Dermatology, 50-99 employees
September 2021
Not for ENT specialists
Not for ENT specialists
Pros
The information saved electronically is a convenience.
Cons
I do not like the lack of customization. There are no reports specifically targeted to ENT
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Elllis
Grey ENT, 10-49 employees
April 2021
A specialized solution
A specialized solution
Pros
It is made for a dermatology clinic and has all the charts that we need. The customer service is knowledgeable and has the answer to all our questions.
Cons
The billing module has a few issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Bill
Anchorage Dermatology Center, 50-99 employees
April 2021
Specific solution for dermatologists
Specific solution for dermatologists
Pros
It has patient charts and report templates made specifically for dermatologists. We did not need to carry out any customization.
Cons
It takes some time to get trained on it.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Linda
Glowing Dermatology Clinic, 2-9 employees
April 2021
Smooth user experience
Smooth user experience
Pros
The system has been a miracle worker because now we make little to no documentation errors. The experience has been a smooth one.
Cons
It has limited customization options compared to the other software.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Tony
New Haven Health Associates, 10-49 employees
April 2021
Fool-proof system
Fool-proof system
Pros
The system is great for our dermatology practice. The billing module shows instant alerts so you know that you have entered the wrong information.
Cons
Customization is not that easy and you have to check through trial and error.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Amos
My Medical Clinic, 10-49 employees
April 2021
Needs way better representatives
Needs way better representatives
Pros
The system is well-designed and the fact that it has training videos makes it more good. I had a good experience working with them.
Cons
The customer support is not good. We really require help regarding some issues in the system but the support is not available at all times
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Alina
Research Lab , 2-9 employees
March 2021
Simple to use
Simple to use
Pros
Consistent blunder checking makes things better beyond any doubt. you dont miss anything on the billing side.
Cons
Not exceptionally customizable takes a bit of trial and error.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Geren
Hospital and Health Care, 10-49 employees
March 2021
Impressed with EZDERM
Impressed with EZDERM
Pros
EZDERM integrates between billing, EMR, and PM. It is easy to use and the training is excellent. We are totally comfortable with the system.
Cons
It just took a little time to know about the system otherwise it doesnt have any drawbacks.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jospeh
Ocotillo Dermatology, 1 employees
March 2021
Easy to use
Easy to use
Pros
Its really easy to customize once you learn how to and it also saves a lot of time.
Cons
Due to poor English skills, the customer support is not that helpful.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Jean
Medical Practice, 1 employees
March 2021
Honestly, im very impressed
Honestly, im very impressed
Pros
I would recommend this software to everybody. It has excellent features and it is completed integrated between the EMR, PM, and billing which is my favorite part.
Cons
To be honest, I have nothing bad to say about this software.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Joseph
Ocotillo Dermatology, PLLC, N/A employees
September 2020
Quick and simple
Quick and simple
Pros
EZDERM ehr is really good. I love that we get solutions for both EMR and EHR in one place.
Cons
The customer support is slow and they take a lot of time to resolve an issue.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Cynthia
Dermatology Practice, N/A employees
September 2020
Great choice for us
Great choice for us
Pros
We appreciate that it makes everything quicker from scheduling to filing claims.
Cons
It can sometimes double book people.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Alisha
Dermatology Ease, 11-50 employees
August 2020
Everything in one place
Everything in one place
Pros
You get everything in one place which I really appreciate.
Cons
Sometimes there are errors in billing.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Cynthia
Dermatology Practice, 1-10 employees
July 2020
Have been using since the beginning and liked it so far.
Have been using since the beginning and liked it so far.
Pros
They trained us extensively online and it was a great experience.
Cons
None.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Joseph
Ocotillo Dermatology, PLLC, N/A employees
June 2020
Needs better representatives
Needs better representatives
Pros
the software works well but there are issues.
Cons
no customer service.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Thao
Resarch Lab, 1-10 employees
November 2019
Filters
Sort by:
Best for Derma settings; get another for general practice
Best for Derma settings; get another for general practice
Pros
As practicing aesthetic physicians doing the full round of topical procedures, EZDERM has been a daily workflow lifesaver; agree with the reviews here.
Cons
Outside of derma, it’s not special in any way. So, if you’re dealing in any other specialty, look elsewhere.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Roger W. Em. Jr
Simple Aesthetics, MI, 1-10 employees
April 2023
Perfect for Derma practices; their medical reps are very helpful
Perfect for Derma practices; their medical reps are very helpful
Pros
As a skin-care specialist and aesthetic physician, I tried pretty much every small-practice-suited EHR for my clinic; most were either too unjustifiably expensive or didn’t fit with our dermatology treatment regimens. One of EZDERM’s sales reps – also an MD – contacted us to introduce the software. We decided to give it a try. Haven’t looked back since; this is a keeper!
Cons
GPs can have a hard time with the interface; there aren’t many customization options available for general medicine.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Janice R. D
HIFU Wonders, CA, 5-9 employees
February 2023
A+ Support Team
A+ Support Team
Pros
The system is ever evolving with updates and upgrades. Customer support is available during business hours via phone or email. Their facebook page gives frequent updates and customer support reps promptly address concerns on the page (even off hours). There doesnt seem to be a high staff turnover, its refreshing to speak to the same support reps when you call. The website is updated with the newest content and tutorials. EZSchool is useful for training new employees and learning new/ old tricks.
Cons
Some functionality is limited to either ipad or desktop, the only way to avoid this is by purchasing Apple iMacs (this would be incredibly costly for outfitting a whole office). The majority of updates involve the EMR; the billing and PM platforms are often neglected. The training for clinical staff is well designed and executed. The training for billing and admin was not very thorough and disorganized.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Gina
Keystone Dermatology Partners, 10-49 employees
September 2021
Best of the Best!
Best of the Best!
Pros
Unparalleled customer service. Timely, courteous, helpful. I have never worked with company, in any field, that is more devoted to ensuring the satisfaction of its customers. This is the Four Seasons meets EMR system. Very simple to use interface, allows for highly efficient clinic workflow. Company is founded and run by a dermatologist and it shows. The revenue cycle management is seamless and the billers have great expertise and are very organized. I never have any issues with them and when there are problems from the insurance companies, EZDerm is always ready and able to help. I honestly dont know why a dermatologist would want to use a different EMR system. I had one of the big ones in the past and it was clumsy, impersonal and inflexible. The customer service was atrocious... EMR meets big city DMV. Also, I love the idea of supporting an entrepreneurial physician rather than a giant VC backed corporation.
Cons
None really that come to mind.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Brandon Kirsch
Kirsch Dermatology, 2-9 employees
September 2021
Amazing EHR/PMS made for dermatologists
Amazing EHR/PMS made for dermatologists
Pros
Easy to use, the BEST support in the business, always upgrading with new features, has flat rate pricing that is same for everyone, cloud based and privacy focused, and makes documentation a breeze.
Cons
None
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
J Esparza
Chicago Skin Clinic, 10-49 employees
September 2021
Easy to use, fully integrated, dermatology specific!
Easy to use, fully integrated, dermatology specific!
Pros
I am new to electronic medical records and found the system easy to use and highly customizable. I was comfortable on the system within 1 week! From customizing a patient encounter, reviewing pathology reports and collaborating with colleagues this software system has you covered.
Cons
Easier and more streamlined process to printing lab orders for patients would be helpful. Otherwise, no complaints!
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Amy Levinson
Keystone Dermatology , 10-49 employees
September 2021
Just ok
Just ok
Pros
Better then paper PhotosEZ derm app allows mobile access anywhere
Cons
You have to open an encounter to send an Rx if not sending from the note (phone call/to do it) these encounters do not appear as OV but as encounters so you need to know where to find themTo fax another MD/provider an office note takes 6 steps 3 of which are repetitive The system is cumbersome as is customizing plans
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Karen Limaye
Keystone Dermatology Partners , 10-49 employees
September 2021
EZDerm EMR Review
EZDerm EMR Review
Pros
Very dermatology friendly and focused.EZDerm Support is excellent and they respond quickly.The training videos (EZSchool) is extremely helpful for existing staff and for orienting new hires.There is a FB group which allows all members to see questions and troubleshooting from Derm practices all over. They also have a feature request option - which allows you to request improvements to the EMR.Have used the EMR since 2017 and I have to be honest, there have been a significant amount of improvements to make the system more user friendly
Cons
Can be tricky to learn as a new hire without a dermatology background (medical assistants)Some actions take multiple steps to complete - however, EZDerm support is working to make improvements and more user friendly
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Robin Duvall
Keystone Dermatology Partners, 10-49 employees
September 2021
The Best
The Best
Pros
The system is the best. It is easy to use, complete, and intuitive. The staff at the company are responsive to the needs of the clients
Cons
None
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jeffrey Weinberg
Infinity Dermatology, 50-99 employees
September 2021
Not for ENT specialists
Not for ENT specialists
Pros
The information saved electronically is a convenience.
Cons
I do not like the lack of customization. There are no reports specifically targeted to ENT
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Elllis
Grey ENT, 10-49 employees
April 2021
A specialized solution
A specialized solution
Pros
It is made for a dermatology clinic and has all the charts that we need. The customer service is knowledgeable and has the answer to all our questions.
Cons
The billing module has a few issues.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Bill
Anchorage Dermatology Center, 50-99 employees
April 2021
Specific solution for dermatologists
Specific solution for dermatologists
Pros
It has patient charts and report templates made specifically for dermatologists. We did not need to carry out any customization.
Cons
It takes some time to get trained on it.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Linda
Glowing Dermatology Clinic, 2-9 employees
April 2021
Smooth user experience
Smooth user experience
Pros
The system has been a miracle worker because now we make little to no documentation errors. The experience has been a smooth one.
Cons
It has limited customization options compared to the other software.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Tony
New Haven Health Associates, 10-49 employees
April 2021
Fool-proof system
Fool-proof system
Pros
The system is great for our dermatology practice. The billing module shows instant alerts so you know that you have entered the wrong information.
Cons
Customization is not that easy and you have to check through trial and error.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Amos
My Medical Clinic, 10-49 employees
April 2021
Needs way better representatives
Needs way better representatives
Pros
The system is well-designed and the fact that it has training videos makes it more good. I had a good experience working with them.
Cons
The customer support is not good. We really require help regarding some issues in the system but the support is not available at all times
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Alina
Research Lab , 2-9 employees
March 2021
Simple to use
Simple to use
Pros
Consistent blunder checking makes things better beyond any doubt. you dont miss anything on the billing side.
Cons
Not exceptionally customizable takes a bit of trial and error.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Geren
Hospital and Health Care, 10-49 employees
March 2021
Impressed with EZDERM
Impressed with EZDERM
Pros
EZDERM integrates between billing, EMR, and PM. It is easy to use and the training is excellent. We are totally comfortable with the system.
Cons
It just took a little time to know about the system otherwise it doesnt have any drawbacks.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jospeh
Ocotillo Dermatology, 1 employees
March 2021
Easy to use
Easy to use
Pros
Its really easy to customize once you learn how to and it also saves a lot of time.
Cons
Due to poor English skills, the customer support is not that helpful.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Jean
Medical Practice, 1 employees
March 2021
Honestly, im very impressed
Honestly, im very impressed
Pros
I would recommend this software to everybody. It has excellent features and it is completed integrated between the EMR, PM, and billing which is my favorite part.
Cons
To be honest, I have nothing bad to say about this software.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Joseph
Ocotillo Dermatology, PLLC, N/A employees
September 2020
Quick and simple
Quick and simple
Pros
EZDERM ehr is really good. I love that we get solutions for both EMR and EHR in one place.
Cons
The customer support is slow and they take a lot of time to resolve an issue.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Cynthia
Dermatology Practice, N/A employees
September 2020
Great choice for us
Great choice for us
Pros
We appreciate that it makes everything quicker from scheduling to filing claims.
Cons
It can sometimes double book people.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Alisha
Dermatology Ease, 11-50 employees
August 2020
Everything in one place
Everything in one place
Pros
You get everything in one place which I really appreciate.
Cons
Sometimes there are errors in billing.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Cynthia
Dermatology Practice, 1-10 employees
July 2020
Have been using since the beginning and liked it so far.
Have been using since the beginning and liked it so far.
Pros
They trained us extensively online and it was a great experience.
Cons
None.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Joseph
Ocotillo Dermatology, PLLC, N/A employees
June 2020
Needs better representatives
Needs better representatives
Pros
the software works well but there are issues.
Cons
no customer service.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Thao
Resarch Lab, 1-10 employees
November 2019