EZDERM Reviews

Pros

As practicing aesthetic physicians doing the full round of topical procedures, EZDERM has been a daily workflow lifesaver; agree with the reviews here.

Cons

For anything outside of dermatology, I don't find it particularly special. If you're working in a different specialty, I would recommend looking elsewhere.

Pros

As a skincare specialist and aesthetic physician, I explored nearly every EHR designed for small practices for my clinic. Most were either overpriced or did not align well with our dermatology treatments. Then, a sales representative from EZDERM, who is also a doctor, reached out to introduce the software. We decided to try it, and it has been amazing ever since , definitely sticking with it!

Cons

General practitioners may find the interface a bit challenging, as there aren't many customization options available for general medicine.

Pros

It continuously evolves with regular updates and upgrades. I appreciate that customer support is available during business hours through phone or email. Their Facebook page is also a great resource for updates, and I have noticed that support reps address concerns there promptly, even outside regular hours. It is refreshing to see that there does not seem to be a high staff turnover, as I often get to speak with the same support reps when I call. The website is consistently updated with the latest content and tutorials, which is very helpful. I find EZSchool particularly useful for training new employees and revisiting both new and old features.

Cons

Some functionality is limited to either ipad or desktop, the only way to avoid this is by purchasing Apple iMacs (this would be incredibly costly for outfitting a whole office). The majority of updates involve the EMR; the billing and PM platforms are often neglected. The training for clinical staff is well designed and executed. The training for billing and admin was not very thorough and disorganized.

Pros

Unparalleled customer service. Timely, courteous, helpful. I have never worked with company, in any field, that is more devoted to ensuring the satisfaction of its customers. This is the Four Seasons meets EMR system. Very simple to use interface, allows for highly efficient clinic workflow. Company is founded and run by a dermatologist and it shows. The revenue cycle management is seamless and the billers have great expertise and are very organized. I never have any issues with them and when there are problems from the insurance companies, EZDerm is always ready and able to help. I honestly dont know why a dermatologist would want to use a different EMR system. I had one of the big ones in the past and it was clumsy, impersonal and inflexible. The customer service was atrocious... EMR meets big city DMV. Also, I love the idea of supporting an entrepreneurial physician rather than a giant VC backed corporation.

Cons

None really that come to mind.

Pros

It is incredibly easy to use and offers the best support I have experienced in the industry. It is constantly being upgraded with new features, has amazing flat-rate pricing that applies to everyone, and is cloud-based with a strong focus on privacy. It also makes documentation effortless, which is a huge plus.

Cons

I have no cons to share from my side.

Pros

I am new to electronic medical records and found the system easy to use and highly customizable. I was comfortable on the system within 1 week! From customizing a patient encounter, reviewing pathology reports and collaborating with colleagues this software system has you covered.

Cons

A simpler and more streamlined process for printing lab orders for patients would be really helpful. Other than that, I have no complaints!

Pros

The PhotosEZ Derm app has been a game-changer for me. It allows me to access everything on the go, from anywhere, and it is so much better than relying on paper-based methods.

Cons

You have to open an encounter to send an Rx if not sending from the note (phone call/to do it) these encounters do not appear as OV but as encounters so you need to know where to find themTo fax another MD/provider an office note takes 6 steps 3 of which are repetitive The system is cumbersome as is customizing plans.

Pros

EZDerm is incredibly dermatology-focused, making it a perfect fit for my practice. The support team is excellent and always responds quickly to any issues. I find the training videos on EZSchool extremely helpful for both existing staff and onboarding new hires. There is also a Facebook group where members can view questions and troubleshooting tips shared by dermatology practices from all over, which has been a great resource. I really appreciate the feature request option, which lets me suggest improvements to the EMR. Since I started using the system in 2017, I have seen significant enhancements that have made it much more user-friendly over time.

Cons

It can be a bit tricky for new hires without a dermatology background, especially for medical assistants. Some actions require multiple steps to complete. However, EZDerm support is actively working on making improvements to make the system more user-friendly.

Pros

This system is truly the best I have used. It is easy for me touse, comprehensive, and very flexible. The staff at the company are always responsive and attentive to my needs, which makes the experience even better.

Cons

I have no complaints.

Pros

Storing information electronically makes things so much easier and more convenient for me!

Cons

I do not like the lack of customization. There are no reports specifically targeted to ENT.

Pros

It is made for a dermatology clinic and has all the charts that we need. The customer service is knowledgeable and has the answer to all our questions.

Cons

The billing module has a few issues that need attention.

Pros

It has patient charts and report templates made specifically for dermatologists. We did not need to carry out any customization.

Cons

It took me some time to get fully trained on it.

Pros

The system has been a miracle worker because now we make little to no documentation errors. The experience has been a smooth one.

Cons

It has limited customization options compared to the other software.

Pros

EZDERM is great for our dermatology practice. The billing module shows instant alerts so you know that you have entered the wrong information.

Cons

Customization isn't that easy for me, and I often have to go through trial and error to get it right.

Pros

It is well-designed and the fact that it has training videos makes it more good. I had a good experience working with them.

Cons

The customer support is not good. We really require help regarding some issues in the system but the support is not available at all times.

Pros

The consistent error checking really improves things for me. It ensures I don't miss anything on the billing side.

Cons

It's not exceptionally customizable, and it takes a bit of trial and error to get things right.

Pros

EZDERM integrates between billing, EMR, and PM. It is easy to use and the training is excellent. We are totally comfortable with the system.

Cons

It just took a little time to know about the system otherwise it doesn't have any drawbacks.

Pros

Its really easy to customize once you learn how to and it also saves a lot of time.

Cons

The customer support isn't as helpful due to language barriers, as their English skills are not great.

Pros

I would recommend this software to everybody. It has excellent features and it is completed integrated between the EMR, PM, and billing which is my favorite part.

Cons

To be honest, I have nothing bad to say about this software.

Pros

EZDERM ehr is really good. I love that we get solutions for both EMR and EHR in one place.

Cons

The customer support is slow and they take a lot of time to resolve an issue.