Fidelity EHR: Features, Pricing & Demo

Last Updated Jul 27, 2026

Overview

Fidelity EHR is a behavioral health EHR system designed for providers serving children, youth, families, and underserved communities. While some users have expressed concerns that the platform lacks many important features otherwise offered by competitors, many have praised it for its responsive customer support.

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Starting Price

Custom

Product Snapshot

Fidelity EHR Specifications

Appointment Management/Scheduling
E-prescriptions
Patient Portal
Compliance Tracking
Customizable Forms/Reports 
Document Management
Lab Integration
Online Payments 
Immunization And Allergy Tracking 
 Mobile App

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What Is Fidelity EHR?

Fidelity EHR is a specialized electronic health record (EHR) platform designed to support behavioral health organizations. It is designed particularly for those serving children, youth, families, and underserved communities. Through evidence-based care models like wraparound and system of care (SOC), the software offers a suite of features. These include customizable dashboards, automated progress notes (SOAP, DAP, and BIRP formats), integrated billing tools for Medicaid and CPT claims, HIPAA-compliant secure messaging, and mobile access to support field-based care.

What Is Fidelity EHR Best Known For?

Fidelity EHR is best known for its strong support of the wraparound model, a team-based, holistic approach to behavioral healthcare that centers on the strengths and needs of children, youth, and families. The wraparound model involves a collaborative planning process where professionals, family members, and community partners work together to create a highly individualized care plan. FidelityEHR provides digital tools that streamline this coordination, enabling real-time collaboration, individualized progress tracking, and efficient documentation, making it especially valuable for organizations committed to delivering high-fidelity wraparound services.

Fidelity EHR Pricing

Fidelity EHR pricing varies based on the size and specific needs of the behavioral health organization. For small practices, the cost typically ranges from $200 to $500/provider/month, offering flexibility without compromising functionality.

Disclaimer: Pricing is subject to change.

Fidelity EHR Integrations

The vendor has not provided specific details regarding third-party integration.

How Does Fidelity EHR Work?

Here’s how you can get started with Fidelity EHR:

Log in securely with your authorized credentials
Access your personalized dashboard based on your role
View caseloads, reminders, and pending tasks
Create or update client records and care plans
Document sessions using automated SOAP, DAP, or BIRP notes
Communicate with team members via secure messaging
Track client progress with real-time data and analytics
Submit billing claims directly through the platform
Review outcome reports and performance metrics

Request a free Fidelity EHR demo to see the software in action.

Who Is Fidelity EHR For?

FidelityEHR is designed for organizations across various industries and sectors that provide behavioral health and human services. These include:

Behavioral health organizations
Mental health clinics
Substance abuse treatment centers
Social service agencies
Integrated health organizations
Human services organizations
Educational institutions

Is Fidelity EHR Right For You?

Fidelity EHR is a scalable, secure platform tailored for behavioral health and wraparound care organizations. Its cloud-based architecture supports multi-agency collaboration, multi-payer billing, and complex care coordination, making it ideal for systems of care (SOC) and community-based providers. The platform ensures compliance with HIPAA, HITECH, FERPA, NIST, and Section 508, incorporating role-based access controls, audit trails, and e-signatures to safeguard sensitive health data. Trusted by initiatives like the Illinois Access Initiative and South Carolina’s Continuum of Care, Fidelity EHR has been instrumental in enhancing adherence to the wraparound model and improving outcomes for children and families.

Still not sure whether Fidelity EHR could cater to the needs of your practice? Call us at (661) 384-7070 for personalized guidance to help you make an informed decision for your practice.

Fidelity EHR Features

Wraparound

Fidelity EHR is designed to support the wraparound model, helping states and providers streamline care coordination while staying true to its principles. Designed in partnership with the National Wraparound Initiative (NWI) and the University of Washington’s Wraparound Evaluation & Research Team (UW-WERT), the software enables teams to manage care plans, documentation, billing, and outcome reporting in one platform.

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Reporting

The platform provides a comprehensive suite of reporting tools that enable users to easily access data and generate customized reports. With role-based permissions, users can build dashboards and ad hoc reports, extract and merge data, and export in formats like PDF, Excel, and Word.

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Security And Accessibility

Fidelity EHR ensures HIPAA, FERPA, NIST, HITECH, and Section 508 compliance with strict access controls and role-based permissions. Hosted on HIPAA-compliant infrastructure, it includes unique user IDs, secure login, and audit trails.

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Team Management And Communication

The platform includes tools for building client/family teams, assigning roles, scheduling meetings, and using secure internal messaging. All communication is logged within the client’s record.

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EDI, Authorization, And Billing

Fidelity EHR streamlines claims and billing workflows using real-time data exchange. It supports 837 claims, multiple payers, Medicaid billing, and logs all stages for audit-ready tracking.

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Pros And Cons of Fidelity EHR

A quick look at Fidelity EHR's strengths and weaknesses to
help you decide if it's the right fit

Pros

Advanced reporting tools
Comprehensive billing tools
Designed with UW-WERT and NWI
Responsive customer support
Internal team coordination tools

Cons

Lack of a standalone mobile app
Updates may disrupt workflows
Limited third-party integrations

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What languages does Fidelity EHR support?

Fidelity EHR supports English.

Does Fidelity EHR have a mobile app?

There is no standalone mobile app, but the platform is accessible via mobile browsers.

What level of support does Fidelity EHR offer?

Fidelity EHR offers email and live support, along with training during implementation.

Is Fidelity EHR free?

No, Fidelity EHR software is not free; it requires a paid subscription.

Who are the typical users of Fidelity EHR?

Fidelity EHR is designed for behavioral health organizations, mental health clinics, substance abuse treatment centers, social service agencies, integrated health organizations, human services organizations, and educational institutions.

What other apps does Fidelity EHR integrate with?

The vendor has not specified any information regarding third-party integration.

Does Fidelity EHR offer an API?

The vendor has not provided any information regarding APIs.

What type of pricing plans does Fidelity EHR offer?

Fidelity EHR cost ranges from $200 to $500/provider/month for small practices, depending on the organization’s size and needs. Contact our sales team for a personalized Fidelity EHR pricing quote.