Fidelity EHR is a behavioral health EHR system designed for providers serving children, youth, families, and underserved communities. While some users have expressed concerns that the platform lacks many important features otherwise offered by competitors, many have praised it for its responsive customer support.
Fidelity EHR Specifications
Appointment Management/Scheduling
E-prescriptions
Patient Portal
Compliance Tracking
What Is Fidelity EHR?
Fidelity EHR is a specialized electronic health record (EHR) platform designed to support behavioral health organizations. It is designed particularly for those serving children, youth, families, and underserved communities. Through evidence-based care models like wraparound and system of care (SOC), the software offers a suite of features. These include customizable dashboards, automated progress notes (SOAP, DAP, and BIRP formats), integrated billing tools for Medicaid and CPT claims, HIPAA-compliant secure messaging, and mobile access to support field-based care.
What Is Fidelity EHR Best Known For?
Fidelity EHR is best known for its strong support of the wraparound model, a team-based, holistic approach to behavioral healthcare that centers on the strengths and needs of children, youth, and families. The wraparound model involves a collaborative planning process where professionals, family members, and community partners work together to create a highly individualized care plan. FidelityEHR provides digital tools that streamline this coordination, enabling real-time collaboration, individualized progress tracking, and efficient documentation, making it especially valuable for organizations committed to delivering high-fidelity wraparound services.
Fidelity EHR Pricing
Fidelity EHR pricing varies based on the size and specific needs of the behavioral health organization. For small practices, the cost typically ranges from $200 to $500/provider/month, offering flexibility without compromising functionality.
Disclaimer: Pricing is subject to change.
Fidelity EHR Integrations
The vendor has not provided specific details regarding third-party integration.
How Does Fidelity EHR Work?
Here’s how you can get started with Fidelity EHR:
- Log in securely with your authorized credentials
- Access your personalized dashboard based on your role
- View caseloads, reminders, and pending tasks
- Create or update client records and care plans
- Document sessions using automated SOAP, DAP, or BIRP notes
- Communicate with team members via secure messaging
- Track client progress with real-time data and analytics
- Submit billing claims directly through the platform
- Review outcome reports and performance metrics
Who Is Fidelity EHR For?
FidelityEHR is designed for organizations across various industries and sectors that provide behavioral health and human services. These include:
- Behavioral health organizations
- Mental health clinics
- Substance abuse treatment centers
- Social service agencies
- Integrated health organizations
- Human services organizations
- Educational institutions
Is Fidelity EHR Right For You?
Fidelity EHR is a scalable, secure platform tailored for behavioral health and wraparound care organizations. Its cloud-based architecture supports multi-agency collaboration, multi-payer billing, and complex care coordination, making it ideal for systems of care (SOC) and community-based providers. The platform ensures compliance with HIPAA, HITECH, FERPA, NIST, and Section 508, incorporating role-based access controls, audit trails, and e-signatures to safeguard sensitive health data. Trusted by initiatives like the Illinois Access Initiative and South Carolina’s Continuum of Care, Fidelity EHR has been instrumental in enhancing adherence to the wraparound model and improving outcomes for children and families.
Still not sure whether Fidelity EHR could cater to the needs of your practice? Call us at (661) 384-7070 for personalized guidance to help you make an informed decision for your practice.
Fidelity EHR Features
Fidelity EHR is designed to support the wraparound model, helping states and providers streamline care coordination while staying true to its principles. Designed in partnership with the National Wraparound Initiative (NWI) and the University of Washington’s Wraparound Evaluation & Research Team (UW-WERT), the software enables teams to manage care plans, documentation, billing, and outcome reporting in one platform.
See How It WorksThe platform provides a comprehensive suite of reporting tools that enable users to easily access data and generate customized reports. With role-based permissions, users can build dashboards and ad hoc reports, extract and merge data, and export in formats like PDF, Excel, and Word.
See How It WorksFidelity EHR ensures HIPAA, FERPA, NIST, HITECH, and Section 508 compliance with strict access controls and role-based permissions. Hosted on HIPAA-compliant infrastructure, it includes unique user IDs, secure login, and audit trails.
See How It WorksThe platform includes tools for building client/family teams, assigning roles, scheduling meetings, and using secure internal messaging. All communication is logged within the client’s record.
See How It WorksFidelity EHR streamlines claims and billing workflows using real-time data exchange. It supports 837 claims, multiple payers, Medicaid billing, and logs all stages for audit-ready tracking.
See How It Works
