Genesis Chiropractic Software Reviews

“Custom dashboards and accountability”

Pros

Built to fit the way our practice operates, with customizable dashboards, feeds and a billing workflow that's much more efficient. It also prevents people from skipping steps or just checking boxes without anyone noticing which adds a strong level of accountability and makes KPI tracking much better.

Cons

Parts of the setup can feel a bit intimidating at first especially for new users who don't have a programming or database background. That said the customer support team is outstanding and really stays committed to helping us get everything done the way we need.

“helpful check-in calls”

Pros

Getting around the system is simple and the check-in calls have been really helpful.

Cons

Returning cash payments and correcting errors through the POS and transaction tab could be handled better. It would also be more efficient when working on claims.

“Full-featured EHR powerhouse”

Pros

It's a fully featured EHR that covers everything I need and then some. The system is user-friendly, data entry is fast and putting together a SOAP note takes very little time.

Cons

The biggest downside is the price. It's very expensive and there are other products available that handle many of the same tasks for a lower cost.

“innovative workflow and accountability”

Pros

The flow of the SOAP notes works really well and I also appreciate how the system helps keep everyone in the office accountable for tasks. On top of that, the product feels very innovative.

Cons

Because there are so many features and so much variety in what it offers, navigating Genesis can feel a bit overwhelming at times.

“Support team we truly value”

Pros

More than anything, it's the people at Genesis who have made the biggest difference for us. They genuinely love the software and really know how to teach it well. Every person we've worked with has been outstanding.. patient, friendly and incredibly helpful to both us and our office staff.

Cons

Compared to our old system which felt completely outdated, Genesis has been a huge step forward. We're still working through the transition one day at a time but honestly, there's nothing about the actual Genesis software that we can point to as a negative. We have no complaints at all and feel absolutely happy with our decision to switch to Genesis.

“flexible forms across the platform”

Pros

There's a lot of flexibility in the forms and workflows throughout the software which makes it possible to tailor different parts of the system to fit how we operate.

Cons

The SOAP notes feel bulky in both the old and new versions. The newer version also offers far fewer customization options so we've stuck with the older one but it doesn't come with built-in macros which means everything has to be created from scratch.

“audit-proof notes and faster billing”

Pros

Coming from someone who isn't a fan of EHR systems or dealing with insurance, this has been a huge surprise. Just one month in, we've seen insurance collections rise by nearly 300% and I can finally relax knowing our notes are audit-proof. The real-time billing checks especially around modifiers and diagnosis requirements, are incredibly valuable. On top of that, setting up macros for different patient types and their diagnoses is extremely helpful. In many cases soAP notes for an exam are finished in under three minutes.

Cons

Honestly there isn't much to complain about because they seem to have covered almost everything. The font on the screens is on the smaller side but with how much the system needs to handle in today's highly regulated healthcare documentation environment, that feels understandable. Their thorough ongoing training and regular use have done a lot to offset that issue.

“Customized support that delivers”

Pros

After spending two years practicing under other doctors and working with their software and systems, switching to Genesis on my own has made me genuinely appreciative of what they provide. Their team is reliable, supportive and consistently willing to work around your schedule and pace even if it takes time for you to fully understand the program. They tailor the system to match exactly what you need and if something is not available yet, they make the effort to find a solution.

Cons

Nothing worth mentioning here. Thank you.

“macros and workbench are invaluable”

Pros

Setting up and using helpful macros for everyday visits, exams and special office appointments has been a big plus. Getting immediate feedback when a claim is created is really useful and the workbench setup for me and the rest of the team has been incredibly valuable. It has noticeably improved transparency and accountability across the office.

Cons

One thing that would really help is being able to create a billing rule for non-covered services like cold laser. If a cold laser claim goes through to Blue Cross, it triggers a records request and adds more work for our staff. Our multidisciplinary schedule also includes different treatment types with different providers and every area a patient is scheduled into ends up generating a separate office visit. That makes it hard for providers to know which one they should work from and it leads to extra steps, duplicate billing and confusion.

“User-friendly snapshot view”

Pros

Everything feels very user friendly and the most important information is available at a quick glance.

Cons

I haven't been using it long enough yet to really judge any downsides.

“smart workflows and stellar support”

Pros

After getting familiar with the system, it's amazing how much of the thinking it handles for you. It keeps processes organized and patient information organized so no matter where we are in the office, everything we need is right at our fingertips. The team has also been incredibly helpful, an excellent teacher and honestly we wouldn't be where we are in our practice without her.

Cons

A few reports could be adjusted more to match how I'd personally prefer to use them but I understand that programmers have to prioritize requests and mine may not always be at the top of the list. When they're supporting several businesses, it makes sense that one person's change can take time. That said they are always willing to listen to client feedback and if it's something they can do, they absolutely try to make it happen.

“Quick claims and simple workflow”

Pros

Using it has been very simple and claims get processed fast so payments come in quickly.

Cons

The invoicing side is harder to work with and I'm not a fan of how the allocation process is set up.

“love the ehr workflow”

Pros

The electronic health records are fantastic and the system is very user-friendly to work with.

Cons

At times buttons get pressed by accident.

“fantastic support and perfect fit”

Pros

After training last week and just a couple of days into going live, the whole team at Genesis has been amazing to work with. Everyone has been incredibly helpful and supportive which has made the transition feel as smooth as possible. Up to this point, the software is exactly what we needed and it's already clear that it will make our day-to-day work easier than ever.

Cons

Aside from feeling a bit overwhelmed during the transition which is pretty natural with any change like this, everything has been wonderful.

“Versatile reporting that delivers”

Pros

The platform is really versatile and the reporting gives you plenty of flexibility to pull the exact information you need so you can clearly see where your practice stands.

Cons

There are some minor glitches when new updates roll out and the Fortis integration can be a little slow at times.

“quick access to patient records”

Pros

Using this software has been a pleasure. It's very user-friendly and I can pull up all the patient information fast every time I'm at the chiropractic table.

Cons

I've been happy with every part of Genesis. I really don't have any issues or complaints to mention.

“helpful updates and patient education”

Pros

The latest update has been really useful especially with the total number of visits now showing along with more detailed information. The dirty dozen feature is also outstanding and has been a remarkable tool for educating patients.

Cons

It still takes quite a while to learn and there are a lot of other functions I still have not figured out how to use yet.

“all-in-one integrated platform”

Pros

It handles a lot for us and I really appreciate how all of our technology works together in one integrated system.

Cons

A few parts could be more flexible especially the note-taking features and the paperwork setup for new patients which would benefit from more customization options.

“Fast, connected and reliable”

Pros

Running a busy, fast-paced practice is a lot more manageable with this platform because it's quick, efficient and very simple to use. From scheduling and rescheduling appointments to documenting why a patient missed a visit, everything flows well. One thing I really appreciate is being able to drill into each individual claim and clearly see what the billing team has done. If something needs attention, I can reply right on the claim or open a ticket without any hassle and responses come back promptly. It also connects really well with a variety of apps for credit card processing, recurring monthly payments, automatic appointment reminders and more. The fact that it's cloud-based is another big plus since I can sign in from anywhere at any time to work on treatment notes or check stats.

Cons

Honestly I don't have any major complaints. The system is user-friendly and works very well with other integrations.

“powerful scheduling and patient records”

Pros

Being cloud-based makes it really convenient to use and the scheduling setup is simple to understand. It syncs well with SKED soAP notes are simple to put together and it can store a huge amount of patient information without any trouble.

Cons

The task-based communication is really frustrating. It would honestly be better handled almost any other way because the task tab is confusing especially for people who do not want to spend time figuring out how it works. Regular email communication would make much more sense and having direct access to someone through a live chat with an available person would be a huge improvement.