Genesis Chiropractic Software Reviews

“powerful reports and kiosk tools”

Pros

Generating reports is convenient, inventory is easier to stay on top of and the POS automatically handles profit and loss tracking. It also connects with Review Wave, includes kiosk check-in and helps manage outstanding items and task reminders.

Cons

One frustrating limitation is that patients can't complete paperwork on their phone, iPad or other non-computer devices. We've actually lost some patients because the intake forms took too much patience especially for elderly patients. Another issue is that the insurance questionnaires in the intake forms can't be turned off even though we're a cash practice and don't need them. On top of that, the system can be slow to load, particularly when the doctor is entering SOAP notes.

“scheduling that just clicks”

Pros

Scheduling patients with this software has been such a positive experience. I've also had really helpful training with a customer care rep who has answered every question I've brought up. Every time we speak, she keeps showing us new ways to make the system fit the way our office works.

Cons

There are times when learning the system feels overwhelming but the customer service team does an amazing job walking us through everything. The workbench is still the part that's hardest for us to understand although hopefully we'll figure it out eventually.

“all-in-one team management”

Pros

Having everything in one place for management is really helpful and being able to assign tasks to different team members is a big plus.

Cons

I'm not really sure about any downsides since I don't use it on a daily basis.

“powerful records and integrations”

Pros

From the medical records side to the back-office management tools, the software is simple and has been essential for supporting our rapidly growing practice, both in patient volume and staff. The integration with our other programs has also made a big difference and really helps move our practice forward.

Cons

Support can be hit or miss at times. When I reach out for help, the first person who responds does not always provide the most effective or efficient answer and I usually have to push a bit further before hearing from someone else who clearly knows the software inside and out.

“fast, compliant charting”

Pros

Documentation gets done quickly and keeping everything compliant is very simple.

Cons

I haven't run into any issues at this point but I'll definitely keep paying attention.

“Customizable and fully equipped”

Pros

There's a lot of flexibility in it and it gives me all the tools I need to get the job done.

Cons

It doesn't feel completely natural right away so it takes some training and regular use before it really starts to click.

“helpful training and onboarding”

Pros

After going through the training they provide before launch, the software became fairly simple to use and I really appreciate that they offer that support ahead of going live.

Cons

It definitely takes time to learn how to use the software well. I spent hours on calls getting it integrated into my practice which was helpful in some ways but also frustrating at times.

“fast, simple and always available”

Pros

Moving from a server-based system to Genesis has been a really positive change for us. Since it's web-based, we can access it from anywhere, it runs quickly and the overall layout feels simple. Our previous system worked fine but it had a few quality-of-life issues that we were never fully happy with so this has been a nice upgrade.

Cons

I genuinely miss being able to attach patient photos to their files for check-in. The schedule also doesn't make it very obvious which patients have already checked in and that's a feature my staff miss too.

“Soap notes speed things up”

Pros

Using the SOAP notes is very simple and it helps me finish them much faster between patient visits.

Cons

A thing missing is a built-in online scheduling feature.

“better patient management boost”

Pros

It's been a noticeable upgrade for managing patients and keeping up with cases from a clinical standpoint.

Cons

My staff would rather have a clearer way to follow a specific patient care plan since that part isn't very simple right now.

“Training and support exceeded expectations”

Pros

The training and support have gone far beyond what I expected. The software is packed with feature after feature and Genesis really puts time and effort into helping users learn it properly so they can be successful. Once you get a solid understanding of how it works, the system really starts working for you.

Cons

With so many features and customization options, getting the software set up and learning how to use it can feel pretty overwhelming and frustrating at first. Even with that steep learning curve, every minute spent has absolutely been worth the investment.

“more organized workflow”

Pros

Compared with the software we used before, this one keeps things much more organized. The integration just wasn't as smooth as we expected it would be at the beginning.

Cons

It would be an improvement if we could change case types without having to create a new one just to make that update. We also can't import insurance details from our previous software and we had assumed all of that information would transfer over.

“flexible for multi-practitioner clinics”

Pros

The customizable features are a big plus and it works really well when multiple practitioners need to use the system.

Cons

The front desk tools can feel a bit cumbersome at times.

“slow and unreliable”

Pros

This is the only software platform I've ever worked with.

Cons

Vericle regularly malfunctions or takes an extremely long time to load. Luckily, we run a cash-based practice because I honestly can't imagine trying to use it in an office that also handles insurance.

“better understanding this time”

Pros

Back in 2008, this company didn't work out very well for me but coming back to it in 2021 has been a different experience because I'm now in a much better position to understand how its components fit together.

Cons

The downside was really my earlier experience in 2008, when I didn't fully understand how to use it in a way that worked well for me.

“Customizable and always improving”

Pros

The flexibility has been a big plus for us and whenever there's a feature we need, they really make an effort to build it into the program.

Cons

The only downside is not having a live person available to answer calls right away in the moment.

“Efficient charting”

Pros

Getting started with this software feels very simple because the interface is simple. It's also highly customizable which makes it fit well into daily workflow. The programmable smart phrases are especially valuable for creating quick, detailed notes and they make patient charting much more efficient.

Cons

It doesn't look quite as polished or visually appealing as some other platforms like JaneApp but it more than makes up for that with stronger functionality and overall usability.

“smart task automation”

Pros

The task management tools and AI-based rules are a huge plus. They automatically trigger the things that need to get done which helps cut down on mistakes and keeps our team productive.

Cons

There's definitely a steep learning curve when it comes to figuring out how to use all of the features.

“detailed SOAP notes done right”

Pros

The SOAP notes are very thorough, with options for body part, muscle, condition and severity that make documentation much more complete. It becomes quite user friendly once you've spent a little time getting familiar with it.

Cons

There's a lot of information displayed on each screen so it can feel a bit crowded at times. That said having categorized lists available throughout the screens is still very helpful.

“Templates and awesome support”

Pros

Building note templates is much simpler now and the customer service has been fantastic.

Cons

Moving all the data over during a software switch is a real headache. Patient rescheduling could be better too.