Intergy EHR Reviews

“User-friendly and frequent updates make it great

Pros

The forms are detailed and simple to navigate. I also like that they are frequently updated to meet the essential needs of vendors.

Cons

I have to go through many steps to complete all sections in order to see them recorded.

“If you are looking for perfection, then let me tell you it does not exist

Pros

I have been using Greenway Intergy for about four years, having previously used another Greenway EHR system for a few years before switching to Intergy. The support team is generally knowledgeable about issues, and if they can't resolve a problem, they escalate it to a higher-level team. Over the past three to four years, Greenway has significantly improved their efforts to enhance the product. They created a program that allowed end users to contribute to feature enhancements within the system. We had the chance to provide feedback on what we liked, disliked, and how we thought the system could improve. This program was exceptionally well-planned and actively met several times a month for about two years. Its probably the best thing Greenway has done. Although forms are a part of the charting process, I am personally not a fan of most of the provided forms. However, the great thing about Intergy is that you can create your own forms to meet your practices specific needs. They also offer a wide variety of forms that would likely meet the needs of other practices. Intergy comes with many features.

Cons

Our implementation experience was one of the worst we have had. We were using Greenway’s Success EHS, but since Greenway discontinued it we had no choice but to switch to Intergy. On Go-Live day, things were such a mess that we had to go back to using paper chart notes for almost two weeks. I did say any practice using Intergy will need a "super user" because some workflows are tricky for the average user. Plus, we had to come up with our own training plan for new employees because most of the training videos are outdated. The billing process also needs a serious overhaul.

“Reliable but not faultless

Pros

When I finally signed up to Intergy (after having rejected the subscription a couple of months ago) I was told that I'd be in for an ‘improved physician practice product’. And I'm happy to say the vendor has delivered! For me, the winning perk of the plan is that it automates tasks smoothly, so I can focus narrowly on attending to our clients.

Cons

I feel like some of the tutorial website pages and site functions need a revamp because they are quite confusing and do not make sense especially if you are new to the EHR game.

“Prompt customer response

Pros

In an industry where it is rare to find good customer assistance and service, Greenway Health Intergy excels in this. Their customer representatives are always eager to work with us and find solutions to accomplish our objectives and manage our workflows smoothly without any disruption. Being a manager where I have to guide my team about the software and how it works, having such responsive customer service feels like a blessing. Otherwise, it might have been a slow and a little challenging task to sort out the queries on my own.

Cons

Although the customer support team was there to help solve the queries, the need to contact them wouldn’t have arisen if the user interface was easy and friendly. I found it challenging to perform the functionalities offered by the application and the interface was not an intuitive one. Having experience using other applications for the same purpose, I believe that Greenway Intergy lacks a bit in this aspect and needs to update the application in the upcoming versions. I hope that the software developers are already working on this and will solve the issue in their next update.

“Intergy EHR has great features

Pros

We checked out a bunch of demos from different EMR vendors before finally choosing Greenway Health. The software is really easy to navigate, and it's been a perfect fit for both our providers and my billing team. Their practice management (PM) side is super effective and way easier to understand compared to others. The support team has been amazing throughout and the implementation process didn't take long at all. What I like most is that, unlike other EMR systems, Greenway's upgrades happen so smoothly that our daily work is not disrupted. Really impressive job!

Cons

Just a couple but nothing that their capable customer support staff could not handle. An overall good software.

“Simply THE BESTTTT

Pros

It is easy to learn and use. I personally felt like a pro at it in no time at all. Navigating through the system is easy and the help section actually answers any questions that you might have. The customer community is great and you can learn by participating as well. It makes life a lot better and easier with Greenway Health Intergy EHR Software.

Cons

It would be nice if there was a way to see all the providers on the screen at once and the entire day schedule as well. They should add this functionality as well.

“Offers great assistance

Pros

Their customer service is excellent and is always there to assist us. I like how easy it has become for me to generate reports especially since it contains all the required codes for our specialty.

Cons

The billing side of the system needs improvement in terms of user-friendliness and user experience. Also, if they work on the general mechanics of the system such as the size of some screens etc. Other than that, it works for my practice.

“Reasonable but has minor flaws

Pros

The interface for billers is user-friendly which makes it easy for us to set up a new practice.

Cons

Occasionally, I encounter minor issues when pulling practice reports but everything else works fine.

“Many positives, just needed one fix

Pros

Our staff found it very easy to learn, thanks to the training videos. On point integration with the outside programs and the fullest possible use of every feature is what made us fall in love with this solution.

Cons

Only thing we would like to complain about is the reporting system. It needs to be made a bit more flexible and allow us to run excel reports.

“Top-notch software for billing

Pros

This is honestly one of the best billing software options out there! It integrates perfectly with the EHR, and the data analytics tool can pull information from both the PM and EHR at the same time.

Cons

I found it to be an expensive product, especially when you add on the EHR.

“Great experience so far

Pros

I am very satisfied with this software. It didnt take a lot of time for us to understand it. We saw efficiency improve rapidly. Excellent functionality and overall performance.

Cons

Nothing major that I can point out at the moment. I have had a wonderful experience.

“Easily customizable

Pros

The syntax version of Greenway Health Intergy EHR was already pretty customized but we had the implementation team tweak it a bit more to make it fully customized as per our needs. Plus it handles our practice's needs really well, especially since it's designed for medium-sized practices like ours. I am genuinely happy with Greenway EMR’s customer support as they have been great.

Cons

Even though the software coding is smart, I wish the basic navigation was just as smart and user-friendly.

“A reliable ally

Pros

I have worked at more than five practices with the Intergy and enjoyed every bit of it. The EHR/PM combo remains my favorite and the most usable tool a Practice Management needs.

Cons

What should be simple is made a bit complex here. Its not possible to bypass learning Practice analytics and just dump the data straight to Excel. Still, I would say intergy is worth the inconvenience.

“Happy with the overall performance

Pros

We can easily schedule appointments, create bills and add changes to them. It also allows us to easily migrate our information, and that feature comes in quite handy.

Cons

We are happy with the performance of the system and even the small bugs do not bother us.

“Practical and valuable

Pros

The practice management features are amazing and reliable. We can check schedules, generate bills, and check in patients from the same window. The software can integrate with other options too.

Cons

They should send alerts to us when notes are unsaved.

“Using it for over a decade

Pros

I have been in and out of PM systems for over 25 years and almost all of them are great. What makes this stand out is the excellent Chat help. I can call in anytime for assistance and have never been disappointed!

Cons

One major complaint I have is the inability to change/adjust the font size. Its a problem for us old folks and I hope they fix this.

“Lived up to our expectations

Pros

The reporting system is excellent! While using it, we found that this software can handle multi-specialty practices which is exactly what we were looking for.

Cons

The interface feels pretty outdated to me and could really use a refresh.

“optimal choice

Pros

The software works amazingly well overall. I found billing and processing insurance claims to be a very smooth experience ever since I started using Greenway Health Intergy.

Cons

My only major complaint is that the training is not free.

“Not satisfied with it's performance

Pros

I don't use the application myself, so I am not familiar with it. My role is in infrastructure.

Cons

It really lacks when it comes to performance. Our environment is quite large with almost 800 concurrent sessions, and Greenway has struggled for years to make this software work properly for managing this size of a team. The doctors are definitely not happy about it.

“Complete solution for medical practice

Pros

This software is capable of handling all aspects of a medical practice, including electronic medical records, scheduling, claims scrubbing and claims submission. You won't need any other software to run your practice efficiently. You can learn it through hands-on experience. I was able to use it with minimal training as it's easy to learn as you go.

Cons

Sometimes the program crashes and shuts down which causes inconvenience. But I think it might be due to network issues rather than the software itself.