softwareGreenway Health Intergy EHR Software Reviews
72 Reviews
Overall Rating
4.3
72 Reviews
Rating Distribution
5
(34)
4
(30)
3
(3)
2
(3)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.3
72 Reviews
Rating Distribution
5
(34)
4
(30)
3
(3)
2
(3)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Solid, no-nonsense, EHR; not perfect, though
Solid, no-nonsense, EHR; not perfect, though
Pros
When I finally signed up to Intergy (after having rejected the subscription a couple of months ago – based on software advice I received to look elsewhere, and the more reviews I read on the product) – I was told that I’d be in for an ‘improved physician practice product’. And I’m happy to say the vendor has delivered! For me, the winning perk of the plan is that it automates tasks smoothly, so I can focus narrowly on attending to our clients.
Cons
Some of the tutorial website page and site functions need a revamp; they’re quite hard to make sense of if youre new to the EHR game.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Camille P.
Evergreen Hospitals & Clinics – CA, Head-Count: 75-95 employees
Feb 28, 2023
The customer support is super responsive.
The customer support is super responsive.
Pros
In an industry where it is rare to find good customer assistance and service, Greenway Health Intergy excels in this. Their customer representatives are always eager to work with us and find solutions to accomplish our objectives and manage our workflows smoothly without any disruption. Being a manager where I have to guide my team about the software and how it works, having such responsive customer service feels like a blessing. Otherwise, it might have been a slow and a little challenging task to sort out the queries on my own.
Cons
Although the customer support team was there to help solve the queries, the need to contact them wouldn’t have arisen if the user interface was easy and friendly. I found it challenging to perform the functionalities offered by the application and the interface was not an intuitive one. Having experience using other applications for the same purpose, I believe that Greenway Intergy lacks a bit in this aspect and needs to update the application in the upcoming versions. I hope that the software developers are already working on this and will solve the issue in their next update.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Zack J.
Medical Practice Organization, 11-50 employees employees
Jan 16, 2023
Well Equipped System
Well Equipped System
Pros
We sat through many demos of different EMR vendors before selecting Greenway Health. The software is easy to navigate and is a great fit for the providers and my biller. Their PM side has been super effective and easier to understand. Their support staff has been very helpful and the implementation process took little time either. One other thing that I like the most is that, unlike other EMR vendors, Greenway’s upgrades are so smooth that it doesn’t affect our daily tasks. Impressive work.
Cons
Just a couple but nothing that their capable customer support staff could not handle. An overall good software.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mike
Athens Womens Clinic, 11-50 employees employees
Nov 20, 2022
BEST!!
BEST!!
Pros
It is easy to learn and use. You’d be a pro at it in no time at all. Navigating through the system is easy and the help section actually answers any questions that you might have. The customer community is great, and you can learn by participating as well. It makes life a lot better and easier with Greenway Health Intergy EHR Software.
Cons
It would be nice if there was a way to see all the providers on the screen at once and the entire day schedule as well. They should add this functionality as well.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kathi
Child & Adolescent Specialty Care of Dayton, Inc., 11-50 employees employees
Sep 17, 2022
Impressive Customer Support
Impressive Customer Support
Pros
Their customer service is excellent and is always there to assist us. I like how easy it has become for me to generate reports especially since it contains all the required codes for our specialty.
Cons
The billing side of the system needs improvement in terms of user-friendliness and user experience. Also, if they work on the general mechanics of the system such as the size of some screens etc. Other than that, it works for my practice.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Tania
APAM, 11-50 employees employees
Sep 15, 2022
A lot to like here, just needs one thing to be fixed
A lot to like here, just needs one thing to be fixed
Pros
Our staff found it very easy to learn thank to the training videos. On point integration with the outside programs and the fullest possible use of every feature is what made us fall in love with this solution.
Cons
Only thing we can complain about is the reporting system. Needs to be made a bit more flexible and allow us to run excel reports.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Charlotte R.
Medical Practice, 100-499 employees
Jul 27, 2022
Excellent for billing
Excellent for billing
Pros
One of the best billing software in the industry! It integrates well with the EHR and the data analytics tool can pull data from PM and HER simultaneously.
Cons
It is an expensive product. Especially when you add on the EHR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Cindy O.
Hospital & Health Care, 50-99 employees
Jul 19, 2022
Great software
Great software
Pros
I am very satisfied with this software. It didnt take a lot of time for us to understand it. We saw efficiency improve rapidly. Excellent functionality and overall performance.
Cons
Nothing major that I can point out at the moment. I have had a wonderful experience.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Andy S
Senior Assistant, 2-10 employees employees
Jul 15, 2022
Good Software
Good Software
Pros
The syntax version of the Greenway Health Intergy EHR software was pretty customized itself, however, we had the implementation team tweak it a bit more so that it is completely tailored. It easily handles the needs of our practice given the fact that it is built to cater to medium-size practices such as ours. I am genuinely happy with the customer support of Greenway EMR.
Cons
Even though the coding of the software is intelligent, however, I would like for the basic navigation to be as smart and progressive as well.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Bruce
Focus Solutions, 11-50 employees employees
Jun 30, 2022
Like a trustworthy friend
Like a trustworthy friend
Pros
I have worked at more than five practices with the Intergy and enjoyed every bit of it. The EHR/PM combo remains my favorite and the most usable tool a Practice Management needs.
Cons
What should be simple is made a bit complex here. Its not possible to bypass learning Practice analytics and just dump the data straight to Excel. Still, I would say intergy is worth the inconvenience.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Brette W.
Medical Practice, 100-499 employees
Jun 08, 2022
Review
Review
Pros
We can easily schedule appointments, create bills and add changes to them. We can easily migrate our information too and that feature comes in quite handy,
Cons
We are happy with the performance of the system and even the small bugs do not bother us.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Robin
Conway OB-GYN, 10-49 employees
May 20, 2022
Useful
Useful
Pros
The practice management features are amazing and reliable. We can check schedules, generate bills, and check in patients from the same window. The software can integrate with other options too.
Cons
They should send alerts to us when notes are unsaved.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Shanitra
ENT and Voice Care Atlanta, 50-99 employees
May 11, 2022
Longterm Intergy user
Longterm Intergy user
Pros
I have been in and out of PM systems for over 25 years and almost all of them are great. What makes this stand out is the excellent Chat help. I can call in anytime for assistance and have never been disappointed!
Cons
One major complaint I have is the inability to change/adjust the font size. Its a problem for us old folks and I hope they fix this.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Stephanie P.
Medical Practice, 100-499 employees
May 11, 2022
Met our expectations
Met our expectations
Pros
Excellent reporting system! During our use, we found that this software has the capacity to cater multi-specialty practices and that is exactly what we needed.
Cons
Interface feels old, could do with a refresh.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Michael P.
Hospital & Health Care, 2-9 employees
Apr 20, 2022
Prime solution
Prime solution
Pros
The software works amazingly well overall. I found billing and processing insurance claims to be a very smooth experience ever since I started using Greenway Health Intergy.
Cons
My only major complaint is that the training is not free.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Luis
Castillo and Torres MD, 10-49 employees
Apr 10, 2022
Office Maneger
Office Maneger
Pros
Their support staff is predominant to any client support I have ever experienced. They are prepared well and in the event that they do not know the reply, they get you specifically to somebody who does.
Cons
It can be a little troublesome to learn within the starting but once you get the essentials of the system youre fine.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Robbin
Ocala Infectious Disease, 10-49 employees
Jun 08, 2021
Great perspective
Great perspective
Pros
The templates make it very easy to hit all the areas in a diagnosis. The billing systems lets us manage insurance claims too.
Cons
Difficult to navigate through the marketing analytics feature and we need training
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Brian
Louisiana ENT, 50-99 employees
Apr 19, 2021
It has worked for us!
It has worked for us!
Pros
Customer support is wonderful. It has nice clean layouts and you can customize the templates too. Information saves instantly.
Cons
The schedule does not sync automatically.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Brandon
Wilmington MD , 10-49 employees
Apr 14, 2021
Best for day-to-day operations
Best for day-to-day operations
Pros
It has a simple interface and you can generate reports with ease. The billing and scheduling modules are their best features.
Cons
The customer service response time is too long at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vinnie
TMI Sports Medicine, 50-99 employees
Apr 10, 2021
We keep losing data
We keep losing data
Pros
Once you have created a template it is very easy to use.
Cons
Customer service is not up to the mark and has a long waiting time. The software crashes and we lose any unsaved data which causes us a lot of pain.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5
Mirza
Coastal Neurology, 10-49 employees
Apr 01, 2021
Poor
Poor
Pros
It is simple to use once you create the layout.
Cons
The customer service is not good at all, it has been months and they yet havent resolved anything.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
2
Mirza
Costal Neurology, 10-49 employees
Mar 22, 2021
Satisfied
Satisfied
Pros
The detailing and billing feature is its only good quality. Begun with GRS in Feb 2018. Responsive and proficient. In my opinion, in case I dont work with my GRS group, I would take off GreenWay.
Cons
Benefit and reaction time issues. We still have open tickets from December within the center of February.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Vinnie
Tmi Sports Medicine, 100-499 employees
Mar 11, 2021
Gets the work done, but not beyond any doubt for how much longer.
Gets the work done, but not beyond any doubt for how much longer.
Pros
The program itself is nice looking with effectively usable menus and modules. It makes a good-looking note and youll be able to make it as intensive as you like with the capacity to form and alter layouts. You have got the capacity to run a ton of distinctive reports for any information you need to analyze.
Cons
Inevitably itll not be backed as Greenway is reaching to center on Intergy. A few of the things that make the computer program so utilitarian can be time-devouring to set up or alter. Likely my greatest fuss is that there are no layouts for making unused clients, a parcel should be done from scratch for each one.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Brandon
Medical Practice, 10-49 employees
Mar 05, 2021
Repeated Loss of Data
Repeated Loss of Data
Pros
It is easy to use and templates are easy to develop. Once the templates are made, it is easy to use
Cons
There are a lot of problems associated with the software. The customer service is poor and there is frequent loss of data. The system malfunctions almost every month, a lot of my data is gone.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Mirza
Health, Wellness and Fitness, 10-49 employees
Mar 02, 2021
Using this amazing software for years
Using this amazing software for years
Pros
The most amazing feature is that Administer over this can extend permission in the office.
Cons
The company is endorsing their program as they are in need of consumers. Instead of supporting two EMR systems Intergy only runs one.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Bob
Hospital and Health Care, 1000+ employees
Feb 26, 2021
Personal favorite
Personal favorite
Pros
The features are so useful and professional. Reporting is so easy and convenient. The customer support is awesome.
Cons
It can be a little complicated to understand at first but once you get a hang of it, youll love it.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Jamie L
CEO, 2-10 employees employees
Oct 22, 2020
I have used several EHRs
I have used several EHRs
Pros
the templates are great.
Cons
the reporting of the software can be further improved.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Brian
Louisiana Ear, Nose, THroat & Sinus, LLC, 51-200 employees employees
Oct 13, 2020
Not a bad experience!
Not a bad experience!
Pros
The reporting department along with the billing department is great at what they do and the reason I am still a client.
Cons
They respond very slowly. We have had tickets open for almost two months and have had no resolution yet!
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Vinnie
TMI SPORTS MEDICINE, 51-200 employees employees
Sep 03, 2020
It has been wonderful, sadly its ending.
It has been wonderful, sadly its ending.
Pros
I like that the administrator can limit and grant access to operations on this EMR.
Cons
They are closing down shop and asking people to shift to a new system which I do not like.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Bob
Advanced Health dba Womens Medical Associates of Nashville, 1,001-5,000 employees employees
Sep 01, 2020
Impressive support as well as the software
Impressive support as well as the software
Pros
Each aspect of the software is well written by the developers. A very detail-oriented, fully customized solution is what we have found Greenway EMR to be. Be it reports or templates; all are completely customizable according to our practice needs. I have had an excellent experience with their customer support staff.
Cons
Updates are done frequently which is sometimes overwhelming but we accept the challenge.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Angela
Forest Physcians for Women, 2-10 employees employees
Jan 03, 2020
New User
New User
Pros
Great experience for someone like me who was not present during the training and the implementation process. Software is simple but not basic like the others I have used. It is an advanced EMR system. Greenway Health has done a good job of hiring the right kind of staff for their customer support team. The system is completely customized for our practice and if I ever face a problem with a certain task, customer support quickly resolves my problem.
Cons
None so far since I haven’t used it much but so far, it’s been working great for us.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Heather
McComb Childrens Clinic, 11-50 employees employees
Dec 11, 2019
Consultrio particular
Consultrio particular
Pros
It is an intuitive, efficient and smooth EMR. The software has all the features needed to run a practice. It can be tailored to the needs of the practice which we have the implementation team do before going live. Customer service staff is helpful where we get stuck.
Cons
I would like Greenway to make their EMR more user-friendly, especially for first time EMR users with no background in IT. If they could upgrade the software seamlessly on all the devices that would be a big help.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Samantha
Consultrio particular, 2-10 employees employees
Nov 05, 2019
Perfect fit for our practice
Perfect fit for our practice
Pros
What impressed me the most is their customer service. We have been with Greenway for more than a decade and I can’t remember a time when feedbacks were delayed. It is a progressive EMR which incorporates all the needs of our practice. Updates are seamless and customization options are endless.
Cons
Their updates are overwhelming at times, but then again, we are working on our end to keep up with those.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Barbara
Meadville OB/GYN Associates, 11-50 employees employees
Oct 31, 2019
Thoroughly Impressed
Thoroughly Impressed
Pros
Greenway is by far the most efficient EMR system out there and we have used plenty before making a jump. They have various means of support and we prefer their user help guide which comes handy most of the time.
Cons
If they could merge the schedule of all the providers on one screen that would make our Front Desk’s life much easier.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Kathi
Child & Adolescent Specialty Care of Dayton, Inc., 11-50 employees employees
Oct 19, 2019
Wonderful Experience
Wonderful Experience
Pros
Greenway has a seamless interface for the users which makes it so easy to work with. For the past 2 years that we are with them, we have found it to be the perfect match for us. The customization is advanced and the templates are easy to create.
Cons
Data migration took more time than we thought it would but it all turned out great and we were happy with the customer support we were given during that time.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Jordan
Sunland Home Care, 11-50 employees employees
Oct 15, 2019
Completely satisfied
Completely satisfied
Pros
Ease of use is the most important aspect for me in an EMR system and I have found that in Greenway. We hardly ever have software related issues and if we sometimes need help with the templates or the navigation part, their customer service is always there to help us.
Cons
No cons per se, although I just wish I have the time to attend their annual conference. I have heard from fellow Greenway users that it is very helpful.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Shanitra
ENT and Voice Care of Atlanta, 2-10 employees employees
Sep 11, 2019
Partnering with Greenway Health
Partnering with Greenway Health
Pros
“Greenway is super responsive. When I put a ticket in I get a response within 24 hours.”
Cons
-
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Elizabeth Broderick
Childrens Clinic Limited, 2-10 employees employees
Aug 03, 2019
Decent Software
Decent Software
Pros
The system is pretty much easy to use, and it is easier to train employees as well. It covers almost all our needs. The collection GRS process is quite outstanding, and the best part is its collection team. We haven’t actually gone fully in, as we keep a basic running practice.
Cons
The support that we get isn’t that great. It isn’t fast and it’s never complete.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Vincent
TMI Sports Medicine and Orthopedic Surgery, 51-200 employees employees
Jul 16, 2019
7 years old customer
7 years old customer
Pros
We use Primesuite in our office and it does everything that we require it to do. We started with local servers and now have shifted to the cloud-based version of the product. We simply love it. Due to the cloud-based version we are now able to access and open multiple locations easily. We also integrated this system with patient reminders and a collection service. It feels great and does everything.
Cons
The cost. It is a little expensive I’d say and if anyone who is able to justify it. then I would definitely recommend this product to them.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Anonymous
-, 11-50 employees employees
May 15, 2019
Primesuite Review
Primesuite Review
Pros
We have clean claims due to the ability of producing templates that ensures proper documentation during care and the upfront planning and project execution of both the Practice Management and Clinical has afforded us the opportunity to run an AR. It is a tremendous advantage to our physicians who have become efficient with the use of templates to see more patients and later treat a larger portion of the community.
Cons
The reporting and analytics of the software could be upgraded in that the recorded reports are essential but the need to modify is difficult to direct in PrimeSuite. The need to establish standards and other measurable statistics is increasingly required to manage our practice, therefore a dynamic reporting and analytics suite is a premium.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Brian
Louisiana Ear, Nose, THroat & Sinus, LLC, 51-200 employees employees
May 15, 2019
Greenway PrimeSuite
Greenway PrimeSuite
Pros
Primesuite is a great product and is great for our specialty type. Works best for us. There are other Greenway products as well, but they aren’t that nice, we looked at many other. This is the one that is easy to use and is user-friendly as well. It is specific to our specialty. The face sheet is easy to read and can be customized accordingly to fit the employee needs whether it be an office staff, physician or any other.
Cons
The reports aren’t that great and needs a lot of improvement to make it work better. The program cannot fill the screen either which really bugs me out.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Stephanie
Mission ObGyn, 11-50 employees employees
Apr 29, 2019
Good Software
Good Software
Pros
This system is great and if it wasn’t for its team that I hired I would have still been looking for other EMR systems for sure. There was no superuser so the greatest challenge for me was to learn this system completely on my own. I am glad that the team that I got were well-trained and excellent communicators, they are the best. It is easy to navigate through the system. There is ease of access and ease of following patients. When connecting with external providers it has been better than many other systems.
Cons
The customer support team doesn’t always have a solution your problem and when they don’t you yourself wouldn’t know what to do. It is quite a challenge to create the reports, as it has so many options to select from and it is hard to put down things that are needed in some areas of the reports. Customizing is one heck of a job as it takes a lot of time.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Vincent
TMI Sports Medicine, 51-200 employees employees
Mar 30, 2019
Greenway Review
Greenway Review
Pros
My overall experience with this system has been positive, I don’t think that I would have anything bad to say about it. This system is consumer friendly. They make things work for you in every possible way. It is easy to use. They always listen carefully to our problems and what we are looking for, they would always get things for you that are needed whether they have it or not. The customer support team is great, friendly, helpful and very pleasant at all times. Really enjoy this system.
Cons
There is nothing coming to my mind currently as I have 99.99 percent of positive experience with this system.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Linda
Mountain Midwifery Center, 11-50 employees employees
Mar 29, 2019
It is okay.
It is okay.
Pros
Talking about the product, it is great. It does quite a lot. I basically like the functionality of the PrimeSuite the most. The system is quite user-friendly, and the interface is responsive and appealing.
Cons
I believe that they need to improve the coding within this system, it could be much better if improved. They kind of disappointed me due to the inability of the system to report on all the things we tracked and also MIPS measures of this year.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Caitlyn
Western Slope Cardiology, 11-50 employees employees
Mar 25, 2019
Really?
Really?
Pros
Nothing. Do not use it.
Cons
I cannot wait to switch. The user interface is not quite the same as any other software which makes things a bit hard, and makes the user experience a bit trash. It takes a lot of clicking. The right-click functionality does not even exist. The window doesn’t expand to a whole window, and this issue hasn’t been resolved for years.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Jay
ENT Professional Services, 11-50 employees employees
Mar 05, 2019
Review
Review
Pros
The product is pretty much easy to learn and use. It didn’t take me much time to steady my work pace. It is nice to use and makes life a lot better.
Cons
I think that if they become more flexible then our revenue/A/R reports would be able to benefit a lot. The registration and demographics lack fields for information such as MSP, and this is something that I require.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Tracy
Albany Vascualr Specialist Center, 11-50 employees employees
Mar 04, 2019
Best in the game
Best in the game
Pros
I was in a team tasked to review and select the EHR system for our office. In all the effective comparisons I made between the best E.H.R software out there, we found Prime Suite to be the most practical in every way. A good value for money compared to other software and it stands far out as the best software in the game.
Cons
Bug fixes need proper attention, which gets troublesome in the most peak hours of patients. Seldom we have required professional IT help for the software, but nothing bad could be said for such a software, which does provide relief otherwise.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Tiffany
Gastroenterology Associates, 11-50 employees employees
Dec 16, 2018
An Amazing System!
An Amazing System!
Pros
This system is wonderful and does everything that you’ll need it to do. The product itself is very easy to use. The customer support team of this product is remarkable. The product is quite versatile and mainly in the ever-changing technology world it is always up to date with the medical industry.
Cons
Not such a major issue, it’s really minor, but it is needed to be stated. There is this one con I have and that is not being able to attend the Engage session held annually.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Shanitra
ENT and Voice Care of Atlanta, 2-10 employees employees
Dec 13, 2018
Excellent customer support
Excellent customer support
Pros
The customer support team of this product is wonderful, like they’re doing an exceptional job. The system itself is quite great and it has made doing tasks a lot easier. The reporting tool is great and easy. You can easily report by CPT codes, patients, charges etc. It is a great tool for any practice.
Cons
It is quite frustrating when some of the screens do not expand to full screen, like I want to zoom a bit or see a full window but that is not possible with every window, only a few windows expand not all. The financial intelligence module is also not that friendly to use.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Tania
APAM, 11-50 employees employees
Nov 15, 2018
Smooth and Efficient.
Smooth and Efficient.
Pros
It has been a long time since we started using Greenway. We literally interviewed many different vendors before getting Greenway. We got Greenway back in 2012 and we’re still happy to use it. It is a wonderful practice management and electronic health record system. This system flows in a very smooth and efficient manner. The customer support team is pleasant. The software and hardware support are great, and the upgrades are seamless.
Cons
There were a few things that didn’t work accordingly, but that was soon resolved when discussed with the Greenway customer support team. They always provided a fix or a workaround to a problem.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mike
Athens Womens Clinic, 11-50 employees employees
Sep 11, 2018
Filters
Solid, no-nonsense, EHR; not perfect, though
Solid, no-nonsense, EHR; not perfect, though
Pros
When I finally signed up to Intergy (after having rejected the subscription a couple of months ago – based on software advice I received to look elsewhere, and the more reviews I read on the product) – I was told that I’d be in for an ‘improved physician practice product’. And I’m happy to say the vendor has delivered! For me, the winning perk of the plan is that it automates tasks smoothly, so I can focus narrowly on attending to our clients.
Cons
Some of the tutorial website page and site functions need a revamp; they’re quite hard to make sense of if youre new to the EHR game.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Camille P.
Evergreen Hospitals & Clinics – CA, Head-Count: 75-95 employees
Feb 28, 2023
The customer support is super responsive.
The customer support is super responsive.
Pros
In an industry where it is rare to find good customer assistance and service, Greenway Health Intergy excels in this. Their customer representatives are always eager to work with us and find solutions to accomplish our objectives and manage our workflows smoothly without any disruption. Being a manager where I have to guide my team about the software and how it works, having such responsive customer service feels like a blessing. Otherwise, it might have been a slow and a little challenging task to sort out the queries on my own.
Cons
Although the customer support team was there to help solve the queries, the need to contact them wouldn’t have arisen if the user interface was easy and friendly. I found it challenging to perform the functionalities offered by the application and the interface was not an intuitive one. Having experience using other applications for the same purpose, I believe that Greenway Intergy lacks a bit in this aspect and needs to update the application in the upcoming versions. I hope that the software developers are already working on this and will solve the issue in their next update.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Zack J.
Medical Practice Organization, 11-50 employees employees
Jan 16, 2023
Well Equipped System
Well Equipped System
Pros
We sat through many demos of different EMR vendors before selecting Greenway Health. The software is easy to navigate and is a great fit for the providers and my biller. Their PM side has been super effective and easier to understand. Their support staff has been very helpful and the implementation process took little time either. One other thing that I like the most is that, unlike other EMR vendors, Greenway’s upgrades are so smooth that it doesn’t affect our daily tasks. Impressive work.
Cons
Just a couple but nothing that their capable customer support staff could not handle. An overall good software.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mike
Athens Womens Clinic, 11-50 employees employees
Nov 20, 2022
BEST!!
BEST!!
Pros
It is easy to learn and use. You’d be a pro at it in no time at all. Navigating through the system is easy and the help section actually answers any questions that you might have. The customer community is great, and you can learn by participating as well. It makes life a lot better and easier with Greenway Health Intergy EHR Software.
Cons
It would be nice if there was a way to see all the providers on the screen at once and the entire day schedule as well. They should add this functionality as well.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kathi
Child & Adolescent Specialty Care of Dayton, Inc., 11-50 employees employees
Sep 17, 2022
Impressive Customer Support
Impressive Customer Support
Pros
Their customer service is excellent and is always there to assist us. I like how easy it has become for me to generate reports especially since it contains all the required codes for our specialty.
Cons
The billing side of the system needs improvement in terms of user-friendliness and user experience. Also, if they work on the general mechanics of the system such as the size of some screens etc. Other than that, it works for my practice.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Tania
APAM, 11-50 employees employees
Sep 15, 2022
A lot to like here, just needs one thing to be fixed
A lot to like here, just needs one thing to be fixed
Pros
Our staff found it very easy to learn thank to the training videos. On point integration with the outside programs and the fullest possible use of every feature is what made us fall in love with this solution.
Cons
Only thing we can complain about is the reporting system. Needs to be made a bit more flexible and allow us to run excel reports.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Charlotte R.
Medical Practice, 100-499 employees
Jul 27, 2022
Excellent for billing
Excellent for billing
Pros
One of the best billing software in the industry! It integrates well with the EHR and the data analytics tool can pull data from PM and HER simultaneously.
Cons
It is an expensive product. Especially when you add on the EHR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Cindy O.
Hospital & Health Care, 50-99 employees
Jul 19, 2022
Great software
Great software
Pros
I am very satisfied with this software. It didnt take a lot of time for us to understand it. We saw efficiency improve rapidly. Excellent functionality and overall performance.
Cons
Nothing major that I can point out at the moment. I have had a wonderful experience.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Andy S
Senior Assistant, 2-10 employees employees
Jul 15, 2022
Good Software
Good Software
Pros
The syntax version of the Greenway Health Intergy EHR software was pretty customized itself, however, we had the implementation team tweak it a bit more so that it is completely tailored. It easily handles the needs of our practice given the fact that it is built to cater to medium-size practices such as ours. I am genuinely happy with the customer support of Greenway EMR.
Cons
Even though the coding of the software is intelligent, however, I would like for the basic navigation to be as smart and progressive as well.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Bruce
Focus Solutions, 11-50 employees employees
Jun 30, 2022
Like a trustworthy friend
Like a trustworthy friend
Pros
I have worked at more than five practices with the Intergy and enjoyed every bit of it. The EHR/PM combo remains my favorite and the most usable tool a Practice Management needs.
Cons
What should be simple is made a bit complex here. Its not possible to bypass learning Practice analytics and just dump the data straight to Excel. Still, I would say intergy is worth the inconvenience.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Brette W.
Medical Practice, 100-499 employees
Jun 08, 2022
Review
Review
Pros
We can easily schedule appointments, create bills and add changes to them. We can easily migrate our information too and that feature comes in quite handy,
Cons
We are happy with the performance of the system and even the small bugs do not bother us.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Robin
Conway OB-GYN, 10-49 employees
May 20, 2022
Useful
Useful
Pros
The practice management features are amazing and reliable. We can check schedules, generate bills, and check in patients from the same window. The software can integrate with other options too.
Cons
They should send alerts to us when notes are unsaved.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Shanitra
ENT and Voice Care Atlanta, 50-99 employees
May 11, 2022
Longterm Intergy user
Longterm Intergy user
Pros
I have been in and out of PM systems for over 25 years and almost all of them are great. What makes this stand out is the excellent Chat help. I can call in anytime for assistance and have never been disappointed!
Cons
One major complaint I have is the inability to change/adjust the font size. Its a problem for us old folks and I hope they fix this.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Stephanie P.
Medical Practice, 100-499 employees
May 11, 2022
Met our expectations
Met our expectations
Pros
Excellent reporting system! During our use, we found that this software has the capacity to cater multi-specialty practices and that is exactly what we needed.
Cons
Interface feels old, could do with a refresh.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Michael P.
Hospital & Health Care, 2-9 employees
Apr 20, 2022
Prime solution
Prime solution
Pros
The software works amazingly well overall. I found billing and processing insurance claims to be a very smooth experience ever since I started using Greenway Health Intergy.
Cons
My only major complaint is that the training is not free.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Luis
Castillo and Torres MD, 10-49 employees
Apr 10, 2022
Office Maneger
Office Maneger
Pros
Their support staff is predominant to any client support I have ever experienced. They are prepared well and in the event that they do not know the reply, they get you specifically to somebody who does.
Cons
It can be a little troublesome to learn within the starting but once you get the essentials of the system youre fine.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Robbin
Ocala Infectious Disease, 10-49 employees
Jun 08, 2021
Great perspective
Great perspective
Pros
The templates make it very easy to hit all the areas in a diagnosis. The billing systems lets us manage insurance claims too.
Cons
Difficult to navigate through the marketing analytics feature and we need training
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Brian
Louisiana ENT, 50-99 employees
Apr 19, 2021
It has worked for us!
It has worked for us!
Pros
Customer support is wonderful. It has nice clean layouts and you can customize the templates too. Information saves instantly.
Cons
The schedule does not sync automatically.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Brandon
Wilmington MD , 10-49 employees
Apr 14, 2021
Best for day-to-day operations
Best for day-to-day operations
Pros
It has a simple interface and you can generate reports with ease. The billing and scheduling modules are their best features.
Cons
The customer service response time is too long at times.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vinnie
TMI Sports Medicine, 50-99 employees
Apr 10, 2021
We keep losing data
We keep losing data
Pros
Once you have created a template it is very easy to use.
Cons
Customer service is not up to the mark and has a long waiting time. The software crashes and we lose any unsaved data which causes us a lot of pain.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5
Mirza
Coastal Neurology, 10-49 employees
Apr 01, 2021
Poor
Poor
Pros
It is simple to use once you create the layout.
Cons
The customer service is not good at all, it has been months and they yet havent resolved anything.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
2
Mirza
Costal Neurology, 10-49 employees
Mar 22, 2021
Satisfied
Satisfied
Pros
The detailing and billing feature is its only good quality. Begun with GRS in Feb 2018. Responsive and proficient. In my opinion, in case I dont work with my GRS group, I would take off GreenWay.
Cons
Benefit and reaction time issues. We still have open tickets from December within the center of February.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Vinnie
Tmi Sports Medicine, 100-499 employees
Mar 11, 2021
Gets the work done, but not beyond any doubt for how much longer.
Gets the work done, but not beyond any doubt for how much longer.
Pros
The program itself is nice looking with effectively usable menus and modules. It makes a good-looking note and youll be able to make it as intensive as you like with the capacity to form and alter layouts. You have got the capacity to run a ton of distinctive reports for any information you need to analyze.
Cons
Inevitably itll not be backed as Greenway is reaching to center on Intergy. A few of the things that make the computer program so utilitarian can be time-devouring to set up or alter. Likely my greatest fuss is that there are no layouts for making unused clients, a parcel should be done from scratch for each one.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Brandon
Medical Practice, 10-49 employees
Mar 05, 2021
Repeated Loss of Data
Repeated Loss of Data
Pros
It is easy to use and templates are easy to develop. Once the templates are made, it is easy to use
Cons
There are a lot of problems associated with the software. The customer service is poor and there is frequent loss of data. The system malfunctions almost every month, a lot of my data is gone.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Mirza
Health, Wellness and Fitness, 10-49 employees
Mar 02, 2021
Using this amazing software for years
Using this amazing software for years
Pros
The most amazing feature is that Administer over this can extend permission in the office.
Cons
The company is endorsing their program as they are in need of consumers. Instead of supporting two EMR systems Intergy only runs one.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Bob
Hospital and Health Care, 1000+ employees
Feb 26, 2021
Personal favorite
Personal favorite
Pros
The features are so useful and professional. Reporting is so easy and convenient. The customer support is awesome.
Cons
It can be a little complicated to understand at first but once you get a hang of it, youll love it.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Jamie L
CEO, 2-10 employees employees
Oct 22, 2020
I have used several EHRs
I have used several EHRs
Pros
the templates are great.
Cons
the reporting of the software can be further improved.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Brian
Louisiana Ear, Nose, THroat & Sinus, LLC, 51-200 employees employees
Oct 13, 2020
Not a bad experience!
Not a bad experience!
Pros
The reporting department along with the billing department is great at what they do and the reason I am still a client.
Cons
They respond very slowly. We have had tickets open for almost two months and have had no resolution yet!
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Vinnie
TMI SPORTS MEDICINE, 51-200 employees employees
Sep 03, 2020
It has been wonderful, sadly its ending.
It has been wonderful, sadly its ending.
Pros
I like that the administrator can limit and grant access to operations on this EMR.
Cons
They are closing down shop and asking people to shift to a new system which I do not like.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Bob
Advanced Health dba Womens Medical Associates of Nashville, 1,001-5,000 employees employees
Sep 01, 2020
Impressive support as well as the software
Impressive support as well as the software
Pros
Each aspect of the software is well written by the developers. A very detail-oriented, fully customized solution is what we have found Greenway EMR to be. Be it reports or templates; all are completely customizable according to our practice needs. I have had an excellent experience with their customer support staff.
Cons
Updates are done frequently which is sometimes overwhelming but we accept the challenge.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Angela
Forest Physcians for Women, 2-10 employees employees
Jan 03, 2020
New User
New User
Pros
Great experience for someone like me who was not present during the training and the implementation process. Software is simple but not basic like the others I have used. It is an advanced EMR system. Greenway Health has done a good job of hiring the right kind of staff for their customer support team. The system is completely customized for our practice and if I ever face a problem with a certain task, customer support quickly resolves my problem.
Cons
None so far since I haven’t used it much but so far, it’s been working great for us.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Heather
McComb Childrens Clinic, 11-50 employees employees
Dec 11, 2019
Consultrio particular
Consultrio particular
Pros
It is an intuitive, efficient and smooth EMR. The software has all the features needed to run a practice. It can be tailored to the needs of the practice which we have the implementation team do before going live. Customer service staff is helpful where we get stuck.
Cons
I would like Greenway to make their EMR more user-friendly, especially for first time EMR users with no background in IT. If they could upgrade the software seamlessly on all the devices that would be a big help.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Samantha
Consultrio particular, 2-10 employees employees
Nov 05, 2019
Perfect fit for our practice
Perfect fit for our practice
Pros
What impressed me the most is their customer service. We have been with Greenway for more than a decade and I can’t remember a time when feedbacks were delayed. It is a progressive EMR which incorporates all the needs of our practice. Updates are seamless and customization options are endless.
Cons
Their updates are overwhelming at times, but then again, we are working on our end to keep up with those.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Barbara
Meadville OB/GYN Associates, 11-50 employees employees
Oct 31, 2019
Thoroughly Impressed
Thoroughly Impressed
Pros
Greenway is by far the most efficient EMR system out there and we have used plenty before making a jump. They have various means of support and we prefer their user help guide which comes handy most of the time.
Cons
If they could merge the schedule of all the providers on one screen that would make our Front Desk’s life much easier.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Kathi
Child & Adolescent Specialty Care of Dayton, Inc., 11-50 employees employees
Oct 19, 2019
Wonderful Experience
Wonderful Experience
Pros
Greenway has a seamless interface for the users which makes it so easy to work with. For the past 2 years that we are with them, we have found it to be the perfect match for us. The customization is advanced and the templates are easy to create.
Cons
Data migration took more time than we thought it would but it all turned out great and we were happy with the customer support we were given during that time.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Jordan
Sunland Home Care, 11-50 employees employees
Oct 15, 2019
Completely satisfied
Completely satisfied
Pros
Ease of use is the most important aspect for me in an EMR system and I have found that in Greenway. We hardly ever have software related issues and if we sometimes need help with the templates or the navigation part, their customer service is always there to help us.
Cons
No cons per se, although I just wish I have the time to attend their annual conference. I have heard from fellow Greenway users that it is very helpful.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Shanitra
ENT and Voice Care of Atlanta, 2-10 employees employees
Sep 11, 2019
Partnering with Greenway Health
Partnering with Greenway Health
Pros
“Greenway is super responsive. When I put a ticket in I get a response within 24 hours.”
Cons
-
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Elizabeth Broderick
Childrens Clinic Limited, 2-10 employees employees
Aug 03, 2019
Decent Software
Decent Software
Pros
The system is pretty much easy to use, and it is easier to train employees as well. It covers almost all our needs. The collection GRS process is quite outstanding, and the best part is its collection team. We haven’t actually gone fully in, as we keep a basic running practice.
Cons
The support that we get isn’t that great. It isn’t fast and it’s never complete.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Vincent
TMI Sports Medicine and Orthopedic Surgery, 51-200 employees employees
Jul 16, 2019
7 years old customer
7 years old customer
Pros
We use Primesuite in our office and it does everything that we require it to do. We started with local servers and now have shifted to the cloud-based version of the product. We simply love it. Due to the cloud-based version we are now able to access and open multiple locations easily. We also integrated this system with patient reminders and a collection service. It feels great and does everything.
Cons
The cost. It is a little expensive I’d say and if anyone who is able to justify it. then I would definitely recommend this product to them.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Anonymous
-, 11-50 employees employees
May 15, 2019
Primesuite Review
Primesuite Review
Pros
We have clean claims due to the ability of producing templates that ensures proper documentation during care and the upfront planning and project execution of both the Practice Management and Clinical has afforded us the opportunity to run an AR. It is a tremendous advantage to our physicians who have become efficient with the use of templates to see more patients and later treat a larger portion of the community.
Cons
The reporting and analytics of the software could be upgraded in that the recorded reports are essential but the need to modify is difficult to direct in PrimeSuite. The need to establish standards and other measurable statistics is increasingly required to manage our practice, therefore a dynamic reporting and analytics suite is a premium.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Brian
Louisiana Ear, Nose, THroat & Sinus, LLC, 51-200 employees employees
May 15, 2019
Greenway PrimeSuite
Greenway PrimeSuite
Pros
Primesuite is a great product and is great for our specialty type. Works best for us. There are other Greenway products as well, but they aren’t that nice, we looked at many other. This is the one that is easy to use and is user-friendly as well. It is specific to our specialty. The face sheet is easy to read and can be customized accordingly to fit the employee needs whether it be an office staff, physician or any other.
Cons
The reports aren’t that great and needs a lot of improvement to make it work better. The program cannot fill the screen either which really bugs me out.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Stephanie
Mission ObGyn, 11-50 employees employees
Apr 29, 2019
Good Software
Good Software
Pros
This system is great and if it wasn’t for its team that I hired I would have still been looking for other EMR systems for sure. There was no superuser so the greatest challenge for me was to learn this system completely on my own. I am glad that the team that I got were well-trained and excellent communicators, they are the best. It is easy to navigate through the system. There is ease of access and ease of following patients. When connecting with external providers it has been better than many other systems.
Cons
The customer support team doesn’t always have a solution your problem and when they don’t you yourself wouldn’t know what to do. It is quite a challenge to create the reports, as it has so many options to select from and it is hard to put down things that are needed in some areas of the reports. Customizing is one heck of a job as it takes a lot of time.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Vincent
TMI Sports Medicine, 51-200 employees employees
Mar 30, 2019
Greenway Review
Greenway Review
Pros
My overall experience with this system has been positive, I don’t think that I would have anything bad to say about it. This system is consumer friendly. They make things work for you in every possible way. It is easy to use. They always listen carefully to our problems and what we are looking for, they would always get things for you that are needed whether they have it or not. The customer support team is great, friendly, helpful and very pleasant at all times. Really enjoy this system.
Cons
There is nothing coming to my mind currently as I have 99.99 percent of positive experience with this system.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Linda
Mountain Midwifery Center, 11-50 employees employees
Mar 29, 2019
It is okay.
It is okay.
Pros
Talking about the product, it is great. It does quite a lot. I basically like the functionality of the PrimeSuite the most. The system is quite user-friendly, and the interface is responsive and appealing.
Cons
I believe that they need to improve the coding within this system, it could be much better if improved. They kind of disappointed me due to the inability of the system to report on all the things we tracked and also MIPS measures of this year.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Caitlyn
Western Slope Cardiology, 11-50 employees employees
Mar 25, 2019
Really?
Really?
Pros
Nothing. Do not use it.
Cons
I cannot wait to switch. The user interface is not quite the same as any other software which makes things a bit hard, and makes the user experience a bit trash. It takes a lot of clicking. The right-click functionality does not even exist. The window doesn’t expand to a whole window, and this issue hasn’t been resolved for years.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Jay
ENT Professional Services, 11-50 employees employees
Mar 05, 2019
Review
Review
Pros
The product is pretty much easy to learn and use. It didn’t take me much time to steady my work pace. It is nice to use and makes life a lot better.
Cons
I think that if they become more flexible then our revenue/A/R reports would be able to benefit a lot. The registration and demographics lack fields for information such as MSP, and this is something that I require.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Tracy
Albany Vascualr Specialist Center, 11-50 employees employees
Mar 04, 2019
Best in the game
Best in the game
Pros
I was in a team tasked to review and select the EHR system for our office. In all the effective comparisons I made between the best E.H.R software out there, we found Prime Suite to be the most practical in every way. A good value for money compared to other software and it stands far out as the best software in the game.
Cons
Bug fixes need proper attention, which gets troublesome in the most peak hours of patients. Seldom we have required professional IT help for the software, but nothing bad could be said for such a software, which does provide relief otherwise.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Tiffany
Gastroenterology Associates, 11-50 employees employees
Dec 16, 2018
An Amazing System!
An Amazing System!
Pros
This system is wonderful and does everything that you’ll need it to do. The product itself is very easy to use. The customer support team of this product is remarkable. The product is quite versatile and mainly in the ever-changing technology world it is always up to date with the medical industry.
Cons
Not such a major issue, it’s really minor, but it is needed to be stated. There is this one con I have and that is not being able to attend the Engage session held annually.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Shanitra
ENT and Voice Care of Atlanta, 2-10 employees employees
Dec 13, 2018
Excellent customer support
Excellent customer support
Pros
The customer support team of this product is wonderful, like they’re doing an exceptional job. The system itself is quite great and it has made doing tasks a lot easier. The reporting tool is great and easy. You can easily report by CPT codes, patients, charges etc. It is a great tool for any practice.
Cons
It is quite frustrating when some of the screens do not expand to full screen, like I want to zoom a bit or see a full window but that is not possible with every window, only a few windows expand not all. The financial intelligence module is also not that friendly to use.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Tania
APAM, 11-50 employees employees
Nov 15, 2018
Smooth and Efficient.
Smooth and Efficient.
Pros
It has been a long time since we started using Greenway. We literally interviewed many different vendors before getting Greenway. We got Greenway back in 2012 and we’re still happy to use it. It is a wonderful practice management and electronic health record system. This system flows in a very smooth and efficient manner. The customer support team is pleasant. The software and hardware support are great, and the upgrades are seamless.
Cons
There were a few things that didn’t work accordingly, but that was soon resolved when discussed with the Greenway customer support team. They always provided a fix or a workaround to a problem.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mike
Athens Womens Clinic, 11-50 employees employees
Sep 11, 2018