Intergy EHR Reviews

“Worse EHR I

Pros

Somewhat user friendly

Cons

Extremely expensive, many glitches, the system goes down all the time, customer service is offshore, and at times, it's almost impossible to understand what they are saying (not very fluent in English). The wait on the line for support can be an hour (last time I was on hold for 58 minutes) before I got to talk to a support tech. I have been working with EHRs for 28 years, and this one is by far the worst experience I have had with an EHR.

“User-friendly and frequent updates make it great

Pros

The forms are detailed and simple to navigate. I also like that they are frequently updated to meet the essential needs of vendors.

Cons

I have to go through many steps to complete all sections in order to see them recorded.

“If you are looking for perfection, then let me tell you it does not exist

Pros

I have been using Greenway Intergy for about four years, having previously used another Greenway EHR system for a few years before switching to Intergy. The support team is generally knowledgeable about issues, and if they can't resolve a problem, they escalate it to a higher-level team. Over the past three to four years, Greenway has significantly improved their efforts to enhance the product. They created a program that allowed end users to contribute to feature enhancements within the system. We had the chance to provide feedback on what we liked, disliked, and how we thought the system could improve. This program was exceptionally well-planned and actively met several times a month for about two years. Its probably the best thing Greenway has done. Although forms are a part of the charting process, I am personally not a fan of most of the provided forms. However, the great thing about Intergy is that you can create your own forms to meet your practices specific needs. They also offer a wide variety of forms that would likely meet the needs of other practices. Intergy comes with many features.

Cons

Our implementation experience was one of the worst we have had. We were using Greenway’s Success EHS, but since Greenway discontinued it we had no choice but to switch to Intergy. On Go-Live day, things were such a mess that we had to go back to using paper chart notes for almost two weeks. I did say any practice using Intergy will need a "super user" because some workflows are tricky for the average user. Plus, we had to come up with our own training plan for new employees because most of the training videos are outdated. The billing process also needs a serious overhaul.

“Reliable but not faultless

Pros

When I finally signed up to Intergy (after having rejected the subscription a couple of months ago) I was told that I'd be in for an ‘improved physician practice product’. And I'm happy to say the vendor has delivered! For me, the winning perk of the plan is that it automates tasks smoothly, so I can focus narrowly on attending to our clients.

Cons

I feel like some of the tutorial website pages and site functions need a revamp because they are quite confusing and do not make sense especially if you are new to the EHR game.

“Prompt customer response

Pros

In an industry where it is rare to find good customer assistance and service, Greenway Health Intergy excels in this. Their customer representatives are always eager to work with us and find solutions to accomplish our objectives and manage our workflows smoothly without any disruption. Being a manager where I have to guide my team about the software and how it works, having such responsive customer service feels like a blessing. Otherwise, it might have been a slow and a little challenging task to sort out the queries on my own.

Cons

Although the customer support team was there to help solve the queries, the need to contact them wouldn’t have arisen if the user interface was easy and friendly. I found it challenging to perform the functionalities offered by the application and the interface was not an intuitive one. Having experience using other applications for the same purpose, I believe that Greenway Intergy lacks a bit in this aspect and needs to update the application in the upcoming versions. I hope that the software developers are already working on this and will solve the issue in their next update.

“Intergy EHR has great features

Pros

We checked out a bunch of demos from different EMR vendors before finally choosing Greenway Health. The software is really easy to navigate, and it's been a perfect fit for both our providers and my billing team. Their practice management (PM) side is super effective and way easier to understand compared to others. The support team has been amazing throughout and the implementation process didn't take long at all. What I like most is that, unlike other EMR systems, Greenway's upgrades happen so smoothly that our daily work is not disrupted. Really impressive job!

Cons

Just a couple but nothing that their capable customer support staff could not handle. An overall good software.

“Simply THE BESTTTT

Pros

It is easy to learn and use. I personally felt like a pro at it in no time at all. Navigating through the system is easy and the help section actually answers any questions that you might have. The customer community is great and you can learn by participating as well. It makes life a lot better and easier with Greenway Health Intergy EHR Software.

Cons

It would be nice if there was a way to see all the providers on the screen at once and the entire day schedule as well. They should add this functionality as well.

“Offers great assistance

Pros

Their customer service is excellent and is always there to assist us. I like how easy it has become for me to generate reports especially since it contains all the required codes for our specialty.

Cons

The billing side of the system needs improvement in terms of user-friendliness and user experience. Also, if they work on the general mechanics of the system such as the size of some screens etc. Other than that, it works for my practice.

“Reasonable but has minor flaws

Pros

The interface for billers is user-friendly which makes it easy for us to set up a new practice.

Cons

Occasionally, I encounter minor issues when pulling practice reports but everything else works fine.

“Many positives, just needed one fix

Pros

Our staff found it very easy to learn, thanks to the training videos. On point integration with the outside programs and the fullest possible use of every feature is what made us fall in love with this solution.

Cons

Only thing we would like to complain about is the reporting system. It needs to be made a bit more flexible and allow us to run excel reports.

“Top-notch software for billing

Pros

This is honestly one of the best billing software options out there! It integrates perfectly with the EHR, and the data analytics tool can pull information from both the PM and EHR at the same time.

Cons

I found it to be an expensive product, especially when you add on the EHR.

“Great experience so far

Pros

I am very satisfied with this software. It didnt take a lot of time for us to understand it. We saw efficiency improve rapidly. Excellent functionality and overall performance.

Cons

Nothing major that I can point out at the moment. I have had a wonderful experience.

“Easily customizable

Pros

The syntax version of Greenway Health Intergy EHR was already pretty customized but we had the implementation team tweak it a bit more to make it fully customized as per our needs. Plus it handles our practice's needs really well, especially since it's designed for medium-sized practices like ours. I am genuinely happy with Greenway EMR’s customer support as they have been great.

Cons

Even though the software coding is smart, I wish the basic navigation was just as smart and user-friendly.

“A reliable ally

Pros

I have worked at more than five practices with the Intergy and enjoyed every bit of it. The EHR/PM combo remains my favorite and the most usable tool a Practice Management needs.

Cons

What should be simple is made a bit complex here. Its not possible to bypass learning Practice analytics and just dump the data straight to Excel. Still, I would say intergy is worth the inconvenience.

“Happy with the overall performance

Pros

We can easily schedule appointments, create bills and add changes to them. It also allows us to easily migrate our information, and that feature comes in quite handy.

Cons

We are happy with the performance of the system and even the small bugs do not bother us.

“Practical and valuable

Pros

The practice management features are amazing and reliable. We can check schedules, generate bills, and check in patients from the same window. The software can integrate with other options too.

Cons

They should send alerts to us when notes are unsaved.

“Using it for over a decade

Pros

I have been in and out of PM systems for over 25 years and almost all of them are great. What makes this stand out is the excellent Chat help. I can call in anytime for assistance and have never been disappointed!

Cons

One major complaint I have is the inability to change/adjust the font size. Its a problem for us old folks and I hope they fix this.

“Lived up to our expectations

Pros

The reporting system is excellent! While using it, we found that this software can handle multi-specialty practices which is exactly what we were looking for.

Cons

The interface feels pretty outdated to me and could really use a refresh.

“optimal choice

Pros

The software works amazingly well overall. I found billing and processing insurance claims to be a very smooth experience ever since I started using Greenway Health Intergy.

Cons

My only major complaint is that the training is not free.

“Not satisfied with it's performance

Pros

I don't use the application myself, so I am not familiar with it. My role is in infrastructure.

Cons

It really lacks when it comes to performance. Our environment is quite large with almost 800 concurrent sessions, and Greenway has struggled for years to make this software work properly for managing this size of a team. The doctors are definitely not happy about it.

“Complete solution for medical practice

Pros

This software is capable of handling all aspects of a medical practice, including electronic medical records, scheduling, claims scrubbing and claims submission. You won't need any other software to run your practice efficiently. You can learn it through hands-on experience. I was able to use it with minimal training as it's easy to learn as you go.

Cons

Sometimes the program crashes and shuts down which causes inconvenience. But I think it might be due to network issues rather than the software itself.

“Breaking Up Is Hard To Do

Pros

The software is quite intuitive and comes with a wide range of features.

Cons

The standard reporting is very limited. To address this, Greenway offers an additional software called Practice Analytics, which includes more pre-built reports and the ability to create custom reports. However, this comes at an extra cost beyond Intergy and the database only updates once daily overnight.

“You will be dissatisfied with Intergy

Pros

I used to be satisfied with their customer support, but I'm now very frustrated due to recent changes they have made. After 26 years with this practice, sticking with them through various transitions, these changes have severely undermined their company. It feels like every time they assemble a solid support team, those people end up getting fired. I can't emphasize enough how much their customer service has deteriorated recently.

Cons

I haven't had many issues with the software itself but the customer support and service have been severely compromised over the past six months.

“Great Scheduling Software

Pros

I use Intergy daily and have had no issues with it during the six-plus months I've been using it. Everything is easy to navigate and there are no delays whatsoever. The color scheme is also quite easy on the eyes.

Cons

I haven't faced any issues with this software so far.

“Greenway Intergy for Medical Practices

Pros

The system is user-friendly and the support from the Greenway staff is excellent. Intergy covers all our medical practice needs, from patient medical records to finances, billing and management reports. The system templates can be adjusted to meet AAP guidelines and insurance HEDIS measures. We are very satisfied with the Greenway Intergy software.

Cons

We have had trouble merging charts. If a patient is entered into the system twice, its challenging to combine the two charts into one.

“User Friendly and Full of Features

Pros

Intergy is very user-friendly. It is simple to navigate and find patient information, as all patient-related activity remains within their Intergy account. There is no need to go to different parts of the software to gather information. Scheduling and patient management are simple and flow smoothly. Patient demographics are easy to access, with all key information available on a single screen. Intergy has a good selection of basic reports built in and for more advanced, detailed reports, we use their Practice Analytics system, though the reports within Intergy are sufficient for most practice needs. The ability to create and print custom letters is a fantastic feature. Posting charges and payments is simple, and the financial activity section is one of the best I've seen compared to other systems. Tracking activity is clear and all transactions related to a charge are easy to follow. The system also allows charges to be voided, and financial activities, such as payment takebacks or contractual adjustments can be easily reversed when necessary.

Cons

We have faced some setup issues with our large multi-specialty practice that has multiple sites and providers. We need the capability to have multiple cost centers for a provider but would need to buy an additional provider user/license for this, which creates other problems. It would be helpful to have an option for fee schedule maintenance that pulls allowable amounts based on POS.

“Office Maneger

Pros

Their support staff is predominant to any client support I have ever experienced. They are prepared well and in the event that they do not know the reply, they get you specifically to somebody who does.

Cons

It can be a little troublesome to learn within the starting but once you get the essentials of the system youre fine.

“Intergy review

Pros

The scheduler is very user-friendly and simple to learn and operate.

Cons

Many features have been difficult to learn and use. The system involves a lot of clicking through various boxes.

“Intergy is okay but not great

Pros

I like how the patient information screen is organized as well as the setup for entering insurance details.

Cons

The ERA is very hard to read. It would be better if the layout resembled an insurance EOB. Posting exceptions is very time-consuming and not very user-friendly. The download procedure for ERAs is confusing; we should be able to select what we download and when. We should also be able to retrieve a PDF of a deleted payment if needed, but the system does not allow that. I find Intergy cumbersome with many repetitive steps and very unforgiving. For example, if a patient refund check needs to be voided or is lost, there's no way to delete or void the refund and reissue it or put the money back into the account. The only workaround is to enter a dummy payment and issue a new refund.

“Intergy Review

Pros

When used properly, this product can be very powerful. It offers a wide range of capabilities, such as importing and exporting data and providing a professional appearance in notes. It can also be customized for individual users. This product can definitely help you go paperless if that's your objective.

Cons

Searching for ICD-10 codes can be somewhat complex.

“Not worth the money

Pros

There's nothing about this system that I find appealing.

Cons

Everything! Customer service, poor communication, feeling undervalued, frequent system outages it's all been a problem. I was promised it would be better than EHS, but its not! Even though EHS was outdated, it at least had e-signature capabilities.

“Great perspective

Pros

The templates make it very easy to hit all the areas in a diagnosis. The billing systems lets us manage insurance claims too.

Cons

Difficult to navigate through the marketing analytics feature and we need training

“It has worked for us!

Pros

Customer support is wonderful. It has nice clean layouts and you can customize the templates too. Information saves instantly.

Cons

The schedule does not sync automatically.

“Best for day-to-day operations

Pros

It has a simple interface and you can generate reports with ease. The billing and scheduling modules are their best features.

Cons

The customer service response time is too long at times.

“Office Manager

Pros

The simplicity of scheduling and modifying schedule templates is a key advantage.

Cons

Initially, setting up the template for our providers was challenging, as it is with any new software. We struggled with the EDI setup, but Greenway always worked with us to resolve any issues.

“We keep losing data

Pros

Once you have created a template it is very easy to use.

Cons

Customer service is not up to the mark and has a long waiting time. The software crashes and we lose any unsaved data which causes us a lot of pain.

“Poor

Pros

It is simple to use once you create the layout.

Cons

The customer service is not good at all, it has been months and they yet havent resolved anything.

“Satisfied

Pros

The detailing and billing feature is its only good quality. Begun with GRS in Feb 2018. Responsive and proficient. In my opinion, in case I dont work with my GRS group, I would take off GreenWay.

Cons

Benefit and reaction time issues. We still have open tickets from December within the center of February.

“Gets the work done, but not beyond any doubt for how much longer.

Pros

The program itself is nice looking with effectively usable menus and modules. It makes a good-looking note and youll be able to make it as intensive as you like with the capacity to form and alter layouts. You have got the capacity to run a ton of distinctive reports for any information you need to analyze.

Cons

Inevitably itll not be backed as Greenway is reaching to center on Intergy. A few of the things that make the computer program so utilitarian can be time-devouring to set up or alter. Likely my greatest fuss is that there are no layouts for making unused clients, a parcel should be done from scratch for each one.

“Repeated Loss of Data

Pros

It is easy to use and templates are easy to develop. Once the templates are made, it is easy to use

Cons

There are a lot of problems associated with the software. The customer service is poor and there is frequent loss of data. The system malfunctions almost every month, a lot of my data is gone.

“Intergy Review

Pros

The softwares customization is intuitive when updates are required. The favorites feature for providers diagnoses is useful, guiding them to choose the correct ICD-10 codes. Customizing the back end is also easy to manage. The GUI displays most of the necessary information at a glance.

Cons

It's disappointing that reports cannot be easily exported to an Excel spreadsheet, which is why I rated it an 8.

“Using this amazing software for years

Pros

The most amazing feature is that Administer over this can extend permission in the office.

Cons

The company is endorsing their program as they are in need of consumers. Instead of supporting two EMR systems Intergy only runs one.

“Personal favorite

Pros

The features are so useful and professional. Reporting is so easy and convenient. The customer support is awesome.

Cons

It can be a little complicated to understand at first but once you get a hang of it, youll love it.

“I have used several EHRs

Pros

the templates are great.

Cons

the reporting of the software can be further improved.

“Not a bad experience!

Pros

The reporting department along with the billing department is great at what they do and the reason I am still a client.

Cons

They respond very slowly. We have had tickets open for almost two months and have had no resolution yet!

“Intergy Outdated

Pros

The softwares ability to automatically apply patient payments is a strong feature.

Cons

Most tasks have to be done manually, and there aren't many advanced features or claim scrubbing tools.

“It has been wonderful, sadly its ending.

Pros

I like that the administrator can limit and grant access to operations on this EMR.

Cons

They are closing down shop and asking people to shift to a new system which I do not like.

“Sarah's review

Pros

I oversee multiple areas, from precertification to refunds and everything in between. Claim control and ERAs have made managing denied claims much more efficient.

Cons

The collection module for patient accounts displays information differently from the usual view. It takes time to get used to the different areas where information is located or missing.

“Intergy EMR

Pros

This software is detailed and adaptable, particularly for multi-specialty practices. Its reporting capabilities are unparalleled.

Cons

The user interface could use an update. We've had to rely on a third-party integrated product for capturing digital signatures.

“Intergy software review

Pros

Navigating through Intergy EHR is very easy.

Cons

Customer service has been poor when seeking help.