Last Updated

Key Takeaways

Generated from the text of customer reviews

Intergy EHR supports multi-site coordination, customized workflows, and population health tracking. However, some users find its interface dated and support inconsistent, indicating a learning curve before achieving smooth operational efficiency. Recent updates are expanding Intergy’s interoperability through HL7, FHIR, C-CDA, and CommonWell connectivity.

Our Verdict

Intergy EHR fits established ambulatory groups and community health centers that want one vendor across clinical and administrative work and have staff to own system configuration. Its pricing generally places Intergy toward the higher end of the EHR market, particularly compared with simpler ambulatory systems. We recommend it for mid-sized organizations that value depth over a quick setup.

Intergy EHR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

Intergy EHR Features

Electronic Health Records

This provision makes it effortless for users to electronically capture and securely store patient data. Moreover, evidence-based clinical content such as medication lists, lab results, and more can be easily accessed. Intergy also provides access to medical history, test results, allergies, and medications, along with clinical documentation, electronic prescribing and ordering, health reminders, reporting, and analytics.

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Chronic Condition Management

Intergy equips users with the ability to monitor chronic conditions and patient progress over time, creating reports that can be used for population health management. The EHR also includes health maintenance reminders and alerts, condition-specific orders, clinical flowsheets for viewing treatment progress, and structured clinical data that supports reporting.

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Greenway Clinical Assist

Greenway Clinical Assist is an ambient AI scribe that works with Intergy. It captures the conversation during a visit and generates a structured clinical note inside the EHR for the provider to review and edit. Providers can adjust note structure and style, and the tool supports in-person, telehealth, and multilingual visits. It also surfaces HCC indicators and ICD code suggestions based on the patient's documented health status.

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Practice Management System/Intergy Practice Analytics

Intergy EHR offers an array of practice management tools to assist users in managing billing, scheduling appointments, and tracking payments. Plus, reports on financial performance are easily generated for a comprehensive understanding of how the business is performing. Intergy Practice Analytics provides customizable reporting and dashboards for tracking financial performance, value-based programs, and EHR-based clinical quality measures.

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Custom Templates

The program’s customizable templates make it a breeze to generate notes and other documents quickly with just one click. This eliminates the time-consuming chore of manual data entry, offering you significant savings. Intergy's clinical documentation templates and problem-oriented flowsheets can be customized by specialty and adapted to a practice's existing workflows, and providers can set up customized views around how they chart.

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Pros And Cons of Intergy EHR

Pros

  • Streamlines clinical and administrative workflows

  • Offers deeper analytics for informed decisions

  • Mobile access allows easy documentation

Cons

  • Requires stable internet for full functionality

  • May require training for some features

Intergy EHR Reviews

Total 91 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

41%

3

Stars

8%

2

Stars

3%

1

Stars

9%

Share your experience

CAC

Carlos A Carmona

Allergy, 11-50 employees

More than a year

1.0
April 2026

“Worse EHR I”

Pros

Somewhat user friendly

Cons

Extremely expensive, many glitches, the system goes down all the time, customer service is offshore, and at times, it's almost impossible to understand what they are saying (not very fluent in English). The wait on the line for support can be an hour (last time I was on hold for 58 minutes) before I got to talk to a support tech. I have been working with EHRs for 28 years, and this one is by far the worst experience I have had with an EHR.

Rating Distribution

Ease of use

5

Value for money

1

Customer Support

1

Functionality

1

R

rose

Healthcare, 51-100 employees

More than a year

5.0
March 2024

“User-friendly and frequent updates make it great”

Pros

The forms are detailed and simple to navigate. I also like that they are frequently updated to meet the essential needs of vendors.

Cons

I have to go through many steps to complete all sections in order to see them recorded.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S

Shandi

Healthcare, 11-50 employees

More than a year

4.0
July 2023

“If you are looking for perfection, then let me tell you it does not exist”

Pros

I have been using Greenway Intergy for about four years, having previously used another Greenway EHR system for a few years before switching to Intergy. The support team is generally knowledgeable about issues, and if they can't resolve a problem, they escalate it to a higher-level team. Over the past three to four years, Greenway has significantly improved their efforts to enhance the product. They created a program that allowed end users to contribute to feature enhancements within the system. We had the chance to provide feedback on what we liked, disliked, and how we thought the system could improve. This program was exceptionally well-planned and actively met several times a month for about two years. Its probably the best thing Greenway has done. Although forms are a part of the charting process, I am personally not a fan of most of the provided forms. However, the great thing about Intergy is that you can create your own forms to meet your practices specific needs. They also offer a wide variety of forms that would likely meet the needs of other practices. Intergy comes with many features.

Cons

Our implementation experience was one of the worst we have had. We were using Greenway’s Success EHS, but since Greenway discontinued it we had no choice but to switch to Intergy. On Go-Live day, things were such a mess that we had to go back to using paper chart notes for almost two weeks. I did say any practice using Intergy will need a "super user" because some workflows are tricky for the average user. Plus, we had to come up with our own training plan for new employees because most of the training videos are outdated. The billing process also needs a serious overhaul.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Frequently Asked Questions

How does Intergy handle A/R management and claim follow-up?

Intergy's Claim Control tracks each claim against expected lifecycle milestones and flags those at risk of late payment. Flagged claims are sorted into four worklists: rejections, past due, timely filing, and denials. From each worklist, billers can rebill, add notes, create tasks, generate letters, or write off balances. Practices running several locations can also centralize payment posting and financial operations in Intergy PM.

Which support options are provided by Greenway EHR software?

Greenway EHR offers these user help options: FAQs, chat, and phone support.

Is Intergy easy to learn for new staff?

Users report that Intergy is easy to use and teach to new staff, with some describing minimal onboarding time. However, practitioners also note that certain workflows can be difficult for new users and may require additional training or a designated super user. 

Does Intergy EHR have a mobile app?

Yes, Intergy offers a mobile app that you can download from the app store. It allows providers to manage schedules, view patient information, and document care on the go.

How well does Intergy support urgent-care workflows?

Intergy lists urgent care among the specialties it serves. For walk-in volume, Intergy Practice Management provides rules-based scheduling and patient flow tracking, along with automated insurance eligibility checks through Greenway Clearinghouse Services.

Does Intergy support task management?

Yes. Intergy shows urgent tasks and other priority items in customizable views, and billers can create tasks directly from claim worklists when following up on at-risk claims. Providers can also check their task lists on iPad through Intergy Mobile.

Can Intergy support different user permissions and access levels?

Yes. Administrators manage access under Setup > Users and Security, where they can create roles and assign them by selecting check boxes on each user's Roles page. Individual user security settings can also limit actions such as adding or editing lookup codes, which keeps users from making unwanted changes to system data.

Can Intergy EHR manage the entire practice?

Yes, Intergy EHR can handle the entire practice workflow, including collections, instructions, and linking patient information. It supports specialties such as cardiology and pediatrics, allows marking favorites, checking problems, and offers customizable views on blue background or charcoal background screens.

Does Intergy EHR provide customizable links and instructions for staff?

Absolutely. Intergy EHR lets you create links for quick navigation, add instructions for clinical and administrative staff, manage collections efficiently, and track patient problems. You can also highlight favorites and use features optimized for blue background or charcoal background interfaces.