softwareHarris CareTracker Software Reviews
15 Reviews
Overall Rating
3.3
15 Reviews
Rating Distribution
5
(4)
4
(5)
3
(1)
2
(2)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.3
15 Reviews
Rating Distribution
5
(4)
4
(5)
3
(1)
2
(2)
1
(3)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Clinic Director, owner
Clinic Director, owner
Pros
Personally leaving and switching to a new EMR brought us peace of mind.
Cons
I experienced slowness note corruption and poor customer service.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Amber
Hospital & Health Care, 1-10 employees
More Than a Year
May 04, 2023
Difficult System - Antiquated Interface
Difficult System - Antiquated Interface
Pros
I find it to be a comprehensive system suitable for clinical input management and billing.
Cons
Dealing with customer support is incredibly tough. The user interface feels outdated and buggy and theres frequent downtime. The system is complex and changes are slow. Its not easy for clinicians to use navigating reports is a challenge and lag times are excessive. Their reporting features for MIPS are also very expensive. Integration with other systems is problematic and until last year it only worked well on Internet Explorer.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Amanda
Hospital & Health Care, 51-100 employees
More Than a Year
Feb 05, 2023
harris care tracker review
harris care tracker review
Pros
The eligibility tool simplifies daily activities for me.
Cons
The pricing is notably high compared to other software options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amanda
Medical Practice, 11-50 employees
More Than a Year
Sep 08, 2021
Caretracker in Windows 10 has issues
Caretracker in Windows 10 has issues
Pros
Once properly configured after extensive research to address touch screen issues it becomes easy to use especially on all-in-one touchscreen desktops.
Cons
I encountered issues with using Internet Explorer and Windows 10 where functions like Pinch-to-zoom and double-tap-to-zoom interfered with the applications usability. I had to figure out how to disable them which was a challenge due to changes in Windows versions. Eventually I found a solution by embedding a .css file with the necessary commands into the Accessibility settings of Internet Options. After that the software worked well without accidental zooming.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Steven
Hospital & Health Care, 500+ employees
More Than a Year
May 13, 2019
CareTracker EMR is an incorporated cloud-based electronic restorative records (EMR) and practice administration (PM) arrangement that takes into account claims to fame, for example, inward prescription, gastroenterology, pulmonology and orthopedics. The a
CareTracker EMR is an incorporated cloud-based electronic restorative records (EMR) and practice administration (PM) arrangement that takes into account claims to fame, for example, inward prescription, gastroenterology, pulmonology and orthopedics. The a
Pros
Ive found it easy to learn and use with seamless integration of third-party software allowing all managers and supervisors to access the same dashboard.
Cons
Currently the software lacks customer support via email or phone. Training is essential as some features can be confusing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
jerome
Medical Practice, 101-500 employees
Less Than a year
Aug 15, 2018
I have used Caretracker for several years and it is user friendly and easy to maneuver.
I have used Caretracker for several years and it is user friendly and easy to maneuver.
Pros
Being able to log in from anywhere is convenient. I can easily locate records print and upload necessary documents. Creating templates and saving favorites for future use is also a breeze.
Cons
I find it frustrating when the software repeatedly claims that Im logged in on another screen which happens frequently.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Marsha
Medical Practice, 11-50 employees
More Than a Year
Jun 16, 2018
Great software to manage doctor appointments and financing
Great software to manage doctor appointments and financing
Pros
Its user-friendly and intuitive offering various options to view and edit appointments. Additionally its packed with powerful features like managing recalls and financing.
Cons
Occasionally the software glitches and doesnt support full functions when used from home on personal computers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sofie
Medical Practice, 11-50 employees
Less Than a year
Apr 27, 2018
A necessary evil in my job
A necessary evil in my job
Pros
The software offers a variety of reports which is one aspect I particularly appreciate.
Cons
The user interface is lacking. It lacks coherence feels disjointed and is difficult to learn. Overall using it is not enjoyable.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Anonymous
N/A, 500+ employees
More Than a Year
Mar 02, 2018
Very functional product for the healthcare office
Very functional product for the healthcare office
Pros
Staff find it easy to learn the program within hours they can navigate through it with minimal training.
Cons
The window for managing provider schedules could be improved. Using colors for different types of appointments such as pre-op or new patients would help schedulers avoid overbooking and improve the flow of the day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Medical Practice, 500+ employees
More Than a Year
Aug 01, 2017
Decent System Needs more functionality
Decent System Needs more functionality
Pros
With its user-friendly interface good layout and design along with portability and minimal outage times I find it easy to use. Pricing is reasonable and it integrates well with other products.
Cons
Dealing with billing is challenging and support can be slow. Additional features are often provided by third parties and training is difficult.
Ease of use
8
Value for money
7
Customer Support
3
Functionality
6
James
Medical Practice, 11-50 employees
More Than a Year
Jul 14, 2017
Terrible customer service; extreme delays in getting replies to questions/concerns
Terrible customer service; extreme delays in getting replies to questions/concerns
Pros
I havent found anything exceptional about this software or the services provided. Their scheduling module is on par with others in the industry.
Cons
Customer support is abysmal. It took an excessively long time to receive pricing information and clarification on software capabilities. Delays in obtaining support especially through intermediaries like McKesson are extreme.
Ease of use
4
Value for money
6
Customer Support
3
Functionality
5
Barb
Medical Practice, 11-50 employees
More Than a Year
Apr 17, 2017
Frustration at best ..,
Frustration at best ..,
Pros
The clinical workflow is straightforward and documenting correspondence is quick and easy.
Cons
The system frequently experiences downtime which is problematic when seeing numerous patients. New medication entries appear in retrospective notes making it difficult to track changes. Although the medication history option initially helped it now frequently generates error messages. The prescription software is not user-friendly and often sends prescriptions to the wrong pharmacy resulting in numerous patient calls. Additionally auto-signature issues occur particularly with controlled substances. Overall its not suitable for a psychiatric practice and seems more tailored to medical practices.
Ease of use
3
Value for money
3
Customer Support
4
Functionality
4
Tina
Mental Health Care, N/A employees
More Than a Year
Feb 18, 2016
Practice Management and EMR Review
Practice Management and EMR Review
Pros
Since 2009 weve been using Harris CareTracker (formerly known as Optum PM & Physician EMR) for our billing RCM software and PM and EMR software for our clients. It has significantly boosted our collections and reduced front-end denials to below 1%. Its ease of use for both staff and clients surpasses other software options weve researched.
Cons
I hope for faster turnaround times in building interfaces with other EMR software for clients who wish to keep their current systems and integrate with our PM system for billing. While there have been some recent improvements we anticipate faster progress in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dee Ann
Financial Services, N/A employees
More Than a Year
Dec 21, 2015
Gil-Mor Review
Gil-Mor Review
Pros
Its web-based nature allows us to continue working off-site or during server outages.
Cons
The recent changes are a bit confusing and it will take some time to familiarize myself with the new layout.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Terrie
Medical Practice, N/A employees
More Than a Year
May 23, 2015
CareTracker
CareTracker
Pros
I appreciate its ease of use fingerprint technology versatility great dashboard reporting capabilities and its ability to work even when the internet is down.
Cons
Hardware costs can be significant especially when incorporating specialty enhancements into the system.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jon
Medical Practice, N/A employees
More Than a Year
Apr 13, 2015
Filters
Clinic Director, owner
Clinic Director, owner
Pros
Personally leaving and switching to a new EMR brought us peace of mind.
Cons
I experienced slowness note corruption and poor customer service.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Amber
Hospital & Health Care, 1-10 employees
More Than a Year
May 04, 2023
Difficult System - Antiquated Interface
Difficult System - Antiquated Interface
Pros
I find it to be a comprehensive system suitable for clinical input management and billing.
Cons
Dealing with customer support is incredibly tough. The user interface feels outdated and buggy and theres frequent downtime. The system is complex and changes are slow. Its not easy for clinicians to use navigating reports is a challenge and lag times are excessive. Their reporting features for MIPS are also very expensive. Integration with other systems is problematic and until last year it only worked well on Internet Explorer.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Amanda
Hospital & Health Care, 51-100 employees
More Than a Year
Feb 05, 2023
harris care tracker review
harris care tracker review
Pros
The eligibility tool simplifies daily activities for me.
Cons
The pricing is notably high compared to other software options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amanda
Medical Practice, 11-50 employees
More Than a Year
Sep 08, 2021
Caretracker in Windows 10 has issues
Caretracker in Windows 10 has issues
Pros
Once properly configured after extensive research to address touch screen issues it becomes easy to use especially on all-in-one touchscreen desktops.
Cons
I encountered issues with using Internet Explorer and Windows 10 where functions like Pinch-to-zoom and double-tap-to-zoom interfered with the applications usability. I had to figure out how to disable them which was a challenge due to changes in Windows versions. Eventually I found a solution by embedding a .css file with the necessary commands into the Accessibility settings of Internet Options. After that the software worked well without accidental zooming.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Steven
Hospital & Health Care, 500+ employees
More Than a Year
May 13, 2019
CareTracker EMR is an incorporated cloud-based electronic restorative records (EMR) and practice administration (PM) arrangement that takes into account claims to fame, for example, inward prescription, gastroenterology, pulmonology and orthopedics. The a
CareTracker EMR is an incorporated cloud-based electronic restorative records (EMR) and practice administration (PM) arrangement that takes into account claims to fame, for example, inward prescription, gastroenterology, pulmonology and orthopedics. The a
Pros
Ive found it easy to learn and use with seamless integration of third-party software allowing all managers and supervisors to access the same dashboard.
Cons
Currently the software lacks customer support via email or phone. Training is essential as some features can be confusing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
jerome
Medical Practice, 101-500 employees
Less Than a year
Aug 15, 2018
I have used Caretracker for several years and it is user friendly and easy to maneuver.
I have used Caretracker for several years and it is user friendly and easy to maneuver.
Pros
Being able to log in from anywhere is convenient. I can easily locate records print and upload necessary documents. Creating templates and saving favorites for future use is also a breeze.
Cons
I find it frustrating when the software repeatedly claims that Im logged in on another screen which happens frequently.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Marsha
Medical Practice, 11-50 employees
More Than a Year
Jun 16, 2018
Great software to manage doctor appointments and financing
Great software to manage doctor appointments and financing
Pros
Its user-friendly and intuitive offering various options to view and edit appointments. Additionally its packed with powerful features like managing recalls and financing.
Cons
Occasionally the software glitches and doesnt support full functions when used from home on personal computers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sofie
Medical Practice, 11-50 employees
Less Than a year
Apr 27, 2018
A necessary evil in my job
A necessary evil in my job
Pros
The software offers a variety of reports which is one aspect I particularly appreciate.
Cons
The user interface is lacking. It lacks coherence feels disjointed and is difficult to learn. Overall using it is not enjoyable.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Anonymous
N/A, 500+ employees
More Than a Year
Mar 02, 2018
Very functional product for the healthcare office
Very functional product for the healthcare office
Pros
Staff find it easy to learn the program within hours they can navigate through it with minimal training.
Cons
The window for managing provider schedules could be improved. Using colors for different types of appointments such as pre-op or new patients would help schedulers avoid overbooking and improve the flow of the day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Medical Practice, 500+ employees
More Than a Year
Aug 01, 2017
Decent System Needs more functionality
Decent System Needs more functionality
Pros
With its user-friendly interface good layout and design along with portability and minimal outage times I find it easy to use. Pricing is reasonable and it integrates well with other products.
Cons
Dealing with billing is challenging and support can be slow. Additional features are often provided by third parties and training is difficult.
Ease of use
8
Value for money
7
Customer Support
3
Functionality
6
James
Medical Practice, 11-50 employees
More Than a Year
Jul 14, 2017
Terrible customer service; extreme delays in getting replies to questions/concerns
Terrible customer service; extreme delays in getting replies to questions/concerns
Pros
I havent found anything exceptional about this software or the services provided. Their scheduling module is on par with others in the industry.
Cons
Customer support is abysmal. It took an excessively long time to receive pricing information and clarification on software capabilities. Delays in obtaining support especially through intermediaries like McKesson are extreme.
Ease of use
4
Value for money
6
Customer Support
3
Functionality
5
Barb
Medical Practice, 11-50 employees
More Than a Year
Apr 17, 2017
Frustration at best ..,
Frustration at best ..,
Pros
The clinical workflow is straightforward and documenting correspondence is quick and easy.
Cons
The system frequently experiences downtime which is problematic when seeing numerous patients. New medication entries appear in retrospective notes making it difficult to track changes. Although the medication history option initially helped it now frequently generates error messages. The prescription software is not user-friendly and often sends prescriptions to the wrong pharmacy resulting in numerous patient calls. Additionally auto-signature issues occur particularly with controlled substances. Overall its not suitable for a psychiatric practice and seems more tailored to medical practices.
Ease of use
3
Value for money
3
Customer Support
4
Functionality
4
Tina
Mental Health Care, N/A employees
More Than a Year
Feb 18, 2016
Practice Management and EMR Review
Practice Management and EMR Review
Pros
Since 2009 weve been using Harris CareTracker (formerly known as Optum PM & Physician EMR) for our billing RCM software and PM and EMR software for our clients. It has significantly boosted our collections and reduced front-end denials to below 1%. Its ease of use for both staff and clients surpasses other software options weve researched.
Cons
I hope for faster turnaround times in building interfaces with other EMR software for clients who wish to keep their current systems and integrate with our PM system for billing. While there have been some recent improvements we anticipate faster progress in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dee Ann
Financial Services, N/A employees
More Than a Year
Dec 21, 2015
Gil-Mor Review
Gil-Mor Review
Pros
Its web-based nature allows us to continue working off-site or during server outages.
Cons
The recent changes are a bit confusing and it will take some time to familiarize myself with the new layout.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Terrie
Medical Practice, N/A employees
More Than a Year
May 23, 2015
CareTracker
CareTracker
Pros
I appreciate its ease of use fingerprint technology versatility great dashboard reporting capabilities and its ability to work even when the internet is down.
Cons
Hardware costs can be significant especially when incorporating specialty enhancements into the system.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jon
Medical Practice, N/A employees
More Than a Year
Apr 13, 2015