“Terrible customer service and communication”

Pros

There are no pros

Cons

Communication and IT support is abysmal. The functionality on the app and web portal for composing/sending messages to doctors is not working as it should and IT team tells you that the problem is "on your side", but they offer no help or assistance in fixing the issue. Clinic staff are not adequately trained to set up the patient-facing portal so that patients can compose and send messages to their doctor's office.

“Very poor when compared with MyChart”

Pros

I'm actually a patient. I don't like a thing about Healow. In comparison with MyChart it is really poor.

Cons

I cannot write directly to my doctor. The TO field says General Messages and cannot be changed. When my doctor responds he has obviously dictated his response to someone who then types it out to respond to me. I was expecting a message from my doctor but had not received any word that he had responded. In MyChart I would have received an email saying I had a message in MyChart. I am very glad my primary care physician uses MyChart and not Healow!

“App is crap ”

Pros

Nothing, can't get signed in

Cons

Can't get signed in

“Horrible app”

Pros

The WORSE app EVER! No cell or email changes allowed. healow refers us to drs office to make changes. Drs office HATES Healow because THEY CANNOT change patient's cell or email. THIS APP SUCKS!

Cons

The WORSE app EVER! No cell or email changes allowed. healow refers us to drs office to make changes. Drs office HATES Healow because THEY CANNOT change patient's cell or email. THIS APP SUCKS!

“Patient trying to use it”

Pros

Not much

Cons

Patient can not rely on the website or app to book appointment requests

“Patient Portal Is The Worst”

Pros

None

Cons

It keeps logging me out. And asking me to enter my pin and going back and forth it will time you out completely.

“disappointed”

Pros

None

Cons

They have not updated my information of my PCP for 10 years

“healowpay”

Pros

Healopay site does not work. They send bills with ZERO contact info. They were probably hacked or has had ransom attack .

Cons

The healopay site dies not work. Healow has stolen hours of my life because they sent a bill with Zero contact info for them and website does not work

“Bad patient portal page”

Pros

none

Cons

You cannot access your own information and they don'tanswer the phone. Rothman uses them for payment

“Limited knowledge went into creating this site”

Pros

I have not come across anything that I count as a pro.

Cons

Is there a knowledge base available here? Sometimes, it feels like the focus is more on collecting payments than on actual patient care. I have even noticed some instances of double billing, which is frustrating.

“Terrible choice for patients”

Pros

It has some nice features, but only if they actually work.

Cons

There's a lot of glitching, which is super frustrating for both me and my patients. Also it is just not user-friendly on either side of the platform. Updates are a pain, and reaching customer service feels nearly impossible.

“Always updated with outstanding support”

Pros

The online resources helped me a lot when I was new to the software. It made navigating the system much easier and allowed me to quickly get up-to-speed on all of its features.

Cons

The customer service could be improved as I found it difficult to reach out for help at times. Also, the wait time for responses was sometimes too long.

“Proven to be very helpful to us”

Pros

The Healow software is incredibly helpful when it comes to managing health information. It’s user-friendly and I love the automated reminders that keep me updated with upcoming appointments.

Cons

The only downside to Healow is that it can be slow at times. It takes some time for the platform to load, which can be annoying when trying to get into my patient records quickly.

“Does what it's supposed to”

Pros

Healow has made managing appointments and information a breeze! I love how user-friendly the interface is and that they offer resources to help with navigating the healthcare system.

Cons

One and only issue I've run into is that finding pricing info for the software is not easy. I really wish that information was more accessible.

“healow is a remarkable product”

Pros

My experience with Healow has been great! The software is easy to use and I love that it has an app with notifications. The reminders are helpful to stay up-to-date with appointments and refills.

Cons

The only negative experience I had was the customer service. It took a while to get help when I needed assistance with setting up my account. Also, the wait time for a response was long.

“Ideal for training”

Pros

I have been using it to train users, from medical students to healthcare professionals, so that they are aware of all the relevant medical knowledge. Healow also provides excellent online support to assist users and easy template-making to quickly add patient records. And I can also easily share clinical notes made by the users.

Cons

UI is unnecessarily complex and requires a lot of clicks in order to navigate anywhere. Third-party integrations are somewhat workable but difficult to implement. Plus customer support is slow which annoys me Mainly when I need assistance urgently.