healow

Sunoh.ai is an ambient medical scribe that listens to conversations between providers and patients and converts them into clinical documentation. It captures SOAP notes along with lab, imaging, procedure, and medication orders, as well as follow-up visit details. Its speech recognition can also handle different accents, dialects, medical terms, and some non-English languages. Sunoh.ai can connect with EHRs and support custom templates or fields. Sunoh.ai can help lower the amount of manual notes clinicians may need to create during and after patient visits.

healow Genie is an AI-powered contact center that handles patient inquiries through voice, text, chat, and chatbot channels. It can answer routine questions, manage appointments, process refill or referral requests, and escalate more complex inquiries to staff based on rules set by the practice. It also responds to after-hours calls, collects relevant information, and prepares a transcript and summary for the on-call provider. healow Genie allows practices to extend patient access beyond staffed phone hours while giving staff a defined path for handling inquiries that need human attention.

The RPM feature gathers physiological data from connected devices, captures time-based activities, and helps providers review health trends against patient-specific thresholds. The module can support work queues, reporting, proactive intervention, and automated billing. It also helps decrease alert fatigue by organizing patient data for clinical review. For clinical teams managing patients who need ongoing monitoring outside the clinic, this can make changes in vital readings easier to identify and act on.

‘healow Aware’ helps improve how practices connect with patients using targeted online awareness, in-office marketing, patient education, staff readiness support, and workflow optimization. The service includes website and SEO support, social media and Google Business Profile management, patient education and staff training. It helps healthcare teams increase visibility, guide patients through care tools, and strengthen engagement across every stage of the healthcare journey.

‘healow Pay’ allows patients to pay medical bills through secure text messages, email, or a website ‘Bill Pay’ button without needing a portal login. It simplifies payments and reduces billing paperwork, while helping practices improve collections and offering patients a quick and convenient way to settle balances.

healow's ‘PRISMA’ helps providers access and search patient health records across hospitals, clinics, and EHR systems through a unified search engine. It organizes diagnoses and treatments into a clear timeline. This supports faster clinical decisions and improves care coordination with comprehensive patient information.