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softwareHello Health Software Reviews
5 Reviews
Overall Rating
4
5 Reviews
Rating Distribution
5
(3)
4
(1)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Overall Rating
4
5 Reviews
Rating Distribution
5
(3)
4
(1)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
Worse EMR I�ve worked with, people left practice as they could not access patient portal
Worse EMR I�ve worked with, people left practice as they could not access patient portal
Pros
the ability to upload a profile picture but did not identify any significant drawbacks.
Cons
Some users left the practice due to issues with the patient portal not functioning properly. The user expresses frustration with the support team, noting that it is difficult to reach them and that issues often remain unresolved. Additionally, the software freezes up at times, and the user encounters difficulties ordering labs directly from Quest Lab Corp.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Crystal
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 01, 2023
Happy, long-term user
Happy, long-term user
Pros
Hello Health's user-friendly platform for both themselves, their staff, and their patients. Onboarding new staff members is quick, taking only a day or two to become productive. The platform's intuitiveness is rare among technology platforms in the industry.
Cons
As an integrative provider, the user hopes to see an integration soon with their virtual supplement dispensary. They are aware that this integration is being considered for the roadmap, indicating Hello Health's commitment to continually enhancing the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2020
Satisfied Physician and Practice Owner
Satisfied Physician and Practice Owner
Pros
The transition to Hello Health was smooth and efficient, prompted by dissatisfaction with the previous EMR's customer support. Hello Health staff provided on-site training for both providers and front desk staff, and offered fast troubleshooting support by phone after the initial onboarding. Throughout the years, the Hello Health team remained responsive and helped customize the platform to meet the practice's specific needs. Patients appreciated the improved accessibility and functionality of the patient portal.
Cons
Although the software was not initially ideal for a women's health practice in terms of tracking shorter-term medical complaints and obstetric records, the team provided helpful workarounds that allowed the practice to use the EMR satisfactorily.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Deborah
Hospital & Health Care, 1-10 employees
More than a year
Aug 01, 2020
The EMR fits my small practice well
The EMR fits my small practice well
Pros
Hello Health is the third EMR implemented by the user and is the most intuitive. It has been easy to use from day one, with a low initial cost compared to other companies and compatibility with any hardware. The cloud-based platform allows for remote access, facilitating work from home. The user-friendly patient portal enables easy communication and sharing of test results between patients and providers, ensuring portable yet secure health information.
Cons
Like all software programs, there are occasional computer glitches, but the IT team is readily available and responsive, typically answering calls promptly to address questions and resolve issues. However, the software does not currently interface with other practices or hospital EMRs, which the user hopes will be implemented in the future.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Michael
Medical Practice, 11-50 employees
More than a year
Aug 01, 2020
EMR Consultant
EMR Consultant
Pros
Hello Health is good for its readiness out of the box and its business model, which helps generate more revenue for the practice while fostering a closer patient-provider relationship.
Cons
While the software is easy to use and intuitive, there is limited customizability. However, the user suggests that the use of third-party applications can help overcome this limitation, allowing for additional functionality and customization.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Evan
Medical Practice, N/A employees
N/A
Jan 01, 2015
Filters
Worse EMR I�ve worked with, people left practice as they could not access patient portal
Worse EMR I�ve worked with, people left practice as they could not access patient portal
Pros
the ability to upload a profile picture but did not identify any significant drawbacks.
Cons
Some users left the practice due to issues with the patient portal not functioning properly. The user expresses frustration with the support team, noting that it is difficult to reach them and that issues often remain unresolved. Additionally, the software freezes up at times, and the user encounters difficulties ordering labs directly from Quest Lab Corp.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Crystal
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 01, 2023
Happy, long-term user
Happy, long-term user
Pros
Hello Health's user-friendly platform for both themselves, their staff, and their patients. Onboarding new staff members is quick, taking only a day or two to become productive. The platform's intuitiveness is rare among technology platforms in the industry.
Cons
As an integrative provider, the user hopes to see an integration soon with their virtual supplement dispensary. They are aware that this integration is being considered for the roadmap, indicating Hello Health's commitment to continually enhancing the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2020
Satisfied Physician and Practice Owner
Satisfied Physician and Practice Owner
Pros
The transition to Hello Health was smooth and efficient, prompted by dissatisfaction with the previous EMR's customer support. Hello Health staff provided on-site training for both providers and front desk staff, and offered fast troubleshooting support by phone after the initial onboarding. Throughout the years, the Hello Health team remained responsive and helped customize the platform to meet the practice's specific needs. Patients appreciated the improved accessibility and functionality of the patient portal.
Cons
Although the software was not initially ideal for a women's health practice in terms of tracking shorter-term medical complaints and obstetric records, the team provided helpful workarounds that allowed the practice to use the EMR satisfactorily.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Deborah
Hospital & Health Care, 1-10 employees
More than a year
Aug 01, 2020
The EMR fits my small practice well
The EMR fits my small practice well
Pros
Hello Health is the third EMR implemented by the user and is the most intuitive. It has been easy to use from day one, with a low initial cost compared to other companies and compatibility with any hardware. The cloud-based platform allows for remote access, facilitating work from home. The user-friendly patient portal enables easy communication and sharing of test results between patients and providers, ensuring portable yet secure health information.
Cons
Like all software programs, there are occasional computer glitches, but the IT team is readily available and responsive, typically answering calls promptly to address questions and resolve issues. However, the software does not currently interface with other practices or hospital EMRs, which the user hopes will be implemented in the future.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Michael
Medical Practice, 11-50 employees
More than a year
Aug 01, 2020
EMR Consultant
EMR Consultant
Pros
Hello Health is good for its readiness out of the box and its business model, which helps generate more revenue for the practice while fostering a closer patient-provider relationship.
Cons
While the software is easy to use and intuitive, there is limited customizability. However, the user suggests that the use of third-party applications can help overcome this limitation, allowing for additional functionality and customization.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Evan
Medical Practice, N/A employees
N/A
Jan 01, 2015