Hello Health Software

Worse EMR I�ve worked with, people left practice as they could not access patient portal

Pros

the ability to upload a profile picture but did not identify any significant drawbacks.

Cons

Some users left the practice due to issues with the patient portal not functioning properly. The user expresses frustration with the support team, noting that it is difficult to reach them and that issues often remain unresolved. Additionally, the software freezes up at times, and the user encounters difficulties ordering labs directly from Quest Lab Corp.

Happy, long-term user

Pros

Hello Health's user-friendly platform for both themselves, their staff, and their patients. Onboarding new staff members is quick, taking only a day or two to become productive. The platform's intuitiveness is rare among technology platforms in the industry.

Cons

As an integrative provider, the user hopes to see an integration soon with their virtual supplement dispensary. They are aware that this integration is being considered for the roadmap, indicating Hello Health's commitment to continually enhancing the platform.

Satisfied Physician and Practice Owner

Pros

The transition to Hello Health was smooth and efficient, prompted by dissatisfaction with the previous EMR's customer support. Hello Health staff provided on-site training for both providers and front desk staff, and offered fast troubleshooting support by phone after the initial onboarding. Throughout the years, the Hello Health team remained responsive and helped customize the platform to meet the practice's specific needs. Patients appreciated the improved accessibility and functionality of the patient portal.

Cons

Although the software was not initially ideal for a women's health practice in terms of tracking shorter-term medical complaints and obstetric records, the team provided helpful workarounds that allowed the practice to use the EMR satisfactorily.

The EMR fits my small practice well

Pros

Hello Health is the third EMR implemented by the user and is the most intuitive. It has been easy to use from day one, with a low initial cost compared to other companies and compatibility with any hardware. The cloud-based platform allows for remote access, facilitating work from home. The user-friendly patient portal enables easy communication and sharing of test results between patients and providers, ensuring portable yet secure health information.

Cons

Like all software programs, there are occasional computer glitches, but the IT team is readily available and responsive, typically answering calls promptly to address questions and resolve issues. However, the software does not currently interface with other practices or hospital EMRs, which the user hopes will be implemented in the future.

EMR Consultant

Pros

Hello Health is good for its readiness out of the box and its business model, which helps generate more revenue for the practice while fostering a closer patient-provider relationship.

Cons

While the software is easy to use and intuitive, there is limited customizability. However, the user suggests that the use of third-party applications can help overcome this limitation, allowing for additional functionality and customization.