Hello Health offers electronic health records and practice management solutions designed to streamline various aspects of healthcare operations. The platform supports efficient documentation, scheduling, billing, and care coordination. While some users reported a longer implementation period, its comprehensive solutions, from EHR to patient portal, justify the cost for specialized clinics.

Hello Health Specifications

Appointment Management/Scheduling

e-Prescription

Lab Integrations

Patient Portal

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What Is Hello Health?

Overview

Hello Health, is a cloud-based electronic health record (EHR) and practice management system designed for independent medical practices. It offers a comprehensive suite of solutions, including EHR, PM, patient portal, and telehealth. With user-friendly features such as patient scheduling, billing, and clinical documentation, Hello Health provides a seamless solution to meet the unique needs of small to mid-sized practices. It allows sharing of patient information across different specialties and facilities to improve care coordination.

What Is Hello Health Best For?

One standout feature of Hello Health’s electronic health record and practice management software is its comprehensive telehealth solution. Through its telehealth capabilities, medical professionals using Hello Health can conduct phone, video, and instant messaging visits with patients. This allows doctors to continue caring for patients remotely, while still being able to document visits and securely bill for telehealth encounters.

Hello Health Pricing

The software offers three plans with custom pricing:

  • Telehealth 
  • Standard 
  • Custom 
The cost for each plan is based on a customer’s needs and requirements. Get in touch with us to discuss Get PricingHello Health pricing plans.

Hello Health Integrations

The software seamlessly integrates with the following:

  • Cerner EMR 
  • Accurate Diagnostic labs 
  • Beacon LBS 
  • Boston heart diagnostics

How Does Hello Health Work?

Here's how to get started with the software after its successful installation and logging in:

  • Create user profiles for doctors and staff with appropriate access levels
  • Set up billing rules and import insurance information
  • Configure templates for notes, forms, and orders
  • Enter patient demographics and insurance details
  • Build your schedule and start booking appointments
  • Start documenting visits, prescriptions, and tasks
  • Review the dashboard to track key metrics and activities
  • Promote patient portal signup to engage with patients
  • Reach out for training if any doubts remain during initial workflows
The Hello Health demo takes you through these steps in more detail.

Who Is Hello Health For?

The software is well-suited for the following specialties: 

  • Primary Care
  • Pediatrics
  • Concierge Medicine

Is Hello Health Right For You?

Is your practice ready to enter the digital age of healthcare? 

Hello Health is ideal for practices seeking rock-solid security and scalability. The system was designed with data protection in mind. It adheres to the highest HIPAA and HITECH standards, with bank-level encryption of all protected health information. Hello Health undergoes regular third-party security audits, so you can rest assured that patient records are completely safe.

Additionally, the software easily scales to support growth. Hello Health features seamlessly accommodate an expanding provider base or larger clinical workflows. The vendor regularly updates infrastructure to ensure lag-free performance regardless of size or user volume.

Still not sure if it's the right choice for you? Contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.

Hello Health Features

The EHR allows doctors to document patient visits, orders, results, and tasks in a centralized and electronic manner. This streamlines workflow and ensures all authorized medical staff have access to complete medical history from any location.

how it worksSee How It Works

The integrated PM system gives practices a bird's eye view of important operational data in one place. It facilitates scheduling, check-ins, billing tasks, and overall admin functions so the whole clinic can work seamlessly as a coordinated unit.

how it worksSee How It Works

Patients can securely message doctors, view test results, manage appointments, and fill prescriptions online anytime through the portal. Two-way communication tools promote engagement and empower patients to take control of their healthcare.

how it worksSee How It Works

Doctors can customize templates, forms, and workflows to perfectly mirror their specific methods. This flexibility eliminates redundant steps and focuses energies on value-added care activities.

how it worksSee How It Works

Pros and Cons of Hello Health

Pros

  • Helps configure templates, workflows, and features to match your exact preferences and processes
  • Being web-based allows real-time access from any device without installation or maintenance hassles
  • Enables HIPAA-compliant messaging and sharing of test results, appointments, and other data with patients

Cons

  • Like any new software, implementing Hello Health involves an initial learning period for training staff
  • Practices lose access if cloud services go down unexpectedly due to outages or maintenance

Hello Health Pricing

Telehealth

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What's Included

  • HIPAA-Compliant Telehealth Platform

  • Patient Portal

  • Visit Notes

  • eRx

  • Documentation Management

Standard

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What's Included

  • Practice Management

  • Telehealth (Optional)

  • Patient Portal

  • EHR

Custom

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What's Included

  • Tailored Plan

Hello Health Reviews

Overall Rating

4

5 Review(s)

Rating Distribution

5

star

(3)

4

star

(1)

3

star

2

star

1

star

(1)

July 2023

Worse EMR I have worked with, people left practice as they could not access patient portal

Crystal

Health, Wellness and Fitness

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Pros

the ability to upload a profile picture but did not identify any significant drawbacks.

Cons

Some users left the practice due to issues with the patient portal not functioning properly. The user expresses frustration with the support team, noting that it is difficult to reach them and that issues often remain unresolved. Additionally, the software freezes up at times, and the user encounters difficulties ordering labs directly from Quest Lab Corp.

October 2020

Happy, long-term user

Jeffrey

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Hello Health's user-friendly platform for both themselves, their staff, and their patients. Onboarding new staff members is quick, taking only a day or two to become productive. The platform's intuitiveness is rare among technology platforms in the industry.

Cons

As an integrative provider, the user hopes to see an integration soon with their virtual supplement dispensary. They are aware that this integration is being considered for the roadmap, indicating Hello Health's commitment to continually enhancing the platform.

August 2020

The EMR fits my small practice well

Michael

Medical Practice

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Pros

Hello Health is the third EMR implemented by the user and is the most intuitive. It has been easy to use from day one, with a low initial cost compared to other companies and compatibility with any hardware. The cloud-based platform allows for remote access, facilitating work from home. The user-friendly patient portal enables easy communication and sharing of test results between patients and providers, ensuring portable yet secure health information.

Cons

Like all software programs, there are occasional computer glitches, but the IT team is readily available and responsive, typically answering calls promptly to address questions and resolve issues. However, the software does not currently interface with other practices or hospital EMRs, which the user hopes will be implemented in the future.

Frequently Asked Questions

Hello Health EMR offers comprehensive support, including customer service, training, technical assistance, and email support.