softwareHelloNote Software Reviews
6 Reviews
Overall Rating
4
6 Reviews
Rating Distribution
5
(1)
4
(4)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
6 Reviews
Rating Distribution
5
(1)
4
(4)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
It has helped us improve our efficiency.
It has helped us improve our efficiency.
Pros
HelloNote has been an absolute lifesaver for my medical office. It has allowed me to streamline the entire documentation process. All I had to do was set up the software and it did all the work for me. I also appreciate that I can provide my patients with a secure portal to access their records, which has helped improve communication between us.
Cons
The only downside is that there are some features that arent as intuitive as they could be. For example, I had some issues with setting up the appointment reminders. However, customer support was quick to respond and help me out with any problems I had.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Sara S.
Medical Office, 1-10 employees
Feb 22, 2023
A great way to keep everything organized.
A great way to keep everything organized.
Pros
HelloNote is an incredibly useful tool for organizing all of my patient records in one place. I always used to have trouble with generating custom reports and tracking patient data, but this software has made it much easier. Additionally, the secure portal is great for keeping patients informed about their appointments without having to send out manual reminders.
Cons
The only downside to this software is that it can be a bit complex for novice users. There was this instance where I wanted to add an additional field to my reports but didnt quite understand how the software worked. The customer support team helped me out, but it took a few days for them to do so.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Tim W.
Hospital, 201-500 employees
Feb 10, 2023
Good customer support team and excellent patient management software.
Good customer support team and excellent patient management software.
Pros
I have enjoyed using HelloNote for as far as I can remember. I run a solo practice with only a few non-technical assistants so everything related to patient management was done by me alone. While the load was manageable, it was still difficult to do everything simultaneously. HelloNote has reduced the strain on my back and takes care of all the billing, document handling and more. The best thing is I don’t have to google every time I run into an issue, I can just reach out to the customer support. And there is always a live rep available instead of an automated response which makes the support even better.
Cons
I still appreciate how easy it has made practice management for me because it really has. But the pricing is very unreasonable. Considering I’m just one person using this software, the price tag is very hefty. I cannot even think about hiring an admin assistant or adding a user to HelloNote which would increase the price I have to pay every month. The features it offers are somewhat worthy enough of the price they charge, but it’s ultimately your budget that decides whether to continue using this software or move to another one.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Paige O.
Medical Practice, 1-10 employees
Jan 21, 2023
It has made patient documentation easier.
It has made patient documentation easier.
Pros
HelloNote is a great solution for streamlining the documentation process in my clinic. It has saved me time by automating many of the tasks that used to take up my time. The patient portal not only helped me to communicate more effectively with patients, but it also enabled me to provide them with a secure way to access their records.
Cons
There were some obvious bugs that took a while to fix. Additionally, the software was not as customizable as I would have liked it to be. The customer support team were helpful in trying to find solutions for me but were unable to provide a permanent fix.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Jen G.
Clinic, 51-200 employees
Dec 23, 2022
It has helped us become more efficient at patient data handling.
It has helped us become more efficient at patient data handling.
Pros
I started using HelloNote due to recommendations from other professionals in my field. The software is incredibly user-friendly and has definitely made managing patient records easier. Before HelloNote, I used to manually download and store patient records, but now with the software I can quickly access any information I need.
Cons
The only downside to the software is that it can be a bit slow at times. Also, some of the features are a little complicated for novice users. However, customer support is quick to respond and help me out with any issues I have.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Lina S.
Medical Practice, 11-50 employees
Nov 04, 2022
This was the best solution to my problem, and you wont be disappointed either!
This was the best solution to my problem, and you wont be disappointed either!
Pros
I think that HelloNote is one of the most user-friendly practice management software programs I have ever used. They have greatly improved their note templates, making them very streamlined and equipped with intuitive features. I particularly enjoy how it combines my patient monitoring, billing, and medical record documentation tools in one location for increased productivity.
Cons
As far as I know, there’s no real method to download a document or attachment directly into a particular note as opposed to saving it to the main document download area. That would be a fantastic improvement over what is currently possible.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Erin G.
Health and wellness, 1-10 employees employees
Oct 22, 2022
Filters
It has helped us improve our efficiency.
It has helped us improve our efficiency.
Pros
HelloNote has been an absolute lifesaver for my medical office. It has allowed me to streamline the entire documentation process. All I had to do was set up the software and it did all the work for me. I also appreciate that I can provide my patients with a secure portal to access their records, which has helped improve communication between us.
Cons
The only downside is that there are some features that arent as intuitive as they could be. For example, I had some issues with setting up the appointment reminders. However, customer support was quick to respond and help me out with any problems I had.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Sara S.
Medical Office, 1-10 employees
Feb 22, 2023
A great way to keep everything organized.
A great way to keep everything organized.
Pros
HelloNote is an incredibly useful tool for organizing all of my patient records in one place. I always used to have trouble with generating custom reports and tracking patient data, but this software has made it much easier. Additionally, the secure portal is great for keeping patients informed about their appointments without having to send out manual reminders.
Cons
The only downside to this software is that it can be a bit complex for novice users. There was this instance where I wanted to add an additional field to my reports but didnt quite understand how the software worked. The customer support team helped me out, but it took a few days for them to do so.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Tim W.
Hospital, 201-500 employees
Feb 10, 2023
Good customer support team and excellent patient management software.
Good customer support team and excellent patient management software.
Pros
I have enjoyed using HelloNote for as far as I can remember. I run a solo practice with only a few non-technical assistants so everything related to patient management was done by me alone. While the load was manageable, it was still difficult to do everything simultaneously. HelloNote has reduced the strain on my back and takes care of all the billing, document handling and more. The best thing is I don’t have to google every time I run into an issue, I can just reach out to the customer support. And there is always a live rep available instead of an automated response which makes the support even better.
Cons
I still appreciate how easy it has made practice management for me because it really has. But the pricing is very unreasonable. Considering I’m just one person using this software, the price tag is very hefty. I cannot even think about hiring an admin assistant or adding a user to HelloNote which would increase the price I have to pay every month. The features it offers are somewhat worthy enough of the price they charge, but it’s ultimately your budget that decides whether to continue using this software or move to another one.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Paige O.
Medical Practice, 1-10 employees
Jan 21, 2023
It has made patient documentation easier.
It has made patient documentation easier.
Pros
HelloNote is a great solution for streamlining the documentation process in my clinic. It has saved me time by automating many of the tasks that used to take up my time. The patient portal not only helped me to communicate more effectively with patients, but it also enabled me to provide them with a secure way to access their records.
Cons
There were some obvious bugs that took a while to fix. Additionally, the software was not as customizable as I would have liked it to be. The customer support team were helpful in trying to find solutions for me but were unable to provide a permanent fix.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Jen G.
Clinic, 51-200 employees
Dec 23, 2022
It has helped us become more efficient at patient data handling.
It has helped us become more efficient at patient data handling.
Pros
I started using HelloNote due to recommendations from other professionals in my field. The software is incredibly user-friendly and has definitely made managing patient records easier. Before HelloNote, I used to manually download and store patient records, but now with the software I can quickly access any information I need.
Cons
The only downside to the software is that it can be a bit slow at times. Also, some of the features are a little complicated for novice users. However, customer support is quick to respond and help me out with any issues I have.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Lina S.
Medical Practice, 11-50 employees
Nov 04, 2022
This was the best solution to my problem, and you wont be disappointed either!
This was the best solution to my problem, and you wont be disappointed either!
Pros
I think that HelloNote is one of the most user-friendly practice management software programs I have ever used. They have greatly improved their note templates, making them very streamlined and equipped with intuitive features. I particularly enjoy how it combines my patient monitoring, billing, and medical record documentation tools in one location for increased productivity.
Cons
As far as I know, there’s no real method to download a document or attachment directly into a particular note as opposed to saving it to the main document download area. That would be a fantastic improvement over what is currently possible.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Erin G.
Health and wellness, 1-10 employees employees
Oct 22, 2022