HelloNote

Sorry I have to say Goodbye

Pros

I found the staff to be excellent and the pricing to be great.

Cons

For an established facility, it didn't capture all the critical data files essential for my business's ongoing use.

Start up system that has potential but not recommended.

Pros

The cost is low compared to most, and I can create templates tailored to my documentation needs.

Cons

When we used HN, their customer service was minimal, mainly just one person - I think he was the [sensitive content hidden]. HN lacked the necessary reporting and business functions. Clinicians frequently lost their work due to system glitches. We eventually switched EMR companies, and even two years later, HN still doesn't offer a way to migrate our data to close our account. They instruct us to manually download every note, file, and financial record, but it still doesn't capture all our data, so we continue to pay a monthly fee to access our data in case of an audit. Although there is potential in their system, I cannot recommend Hello Note until they resolve the data migration issue.

Physical therapy

Pros

It's easy to document and carry over previous notes. I can create individual billing, record billing, and generate invoices and superbills.

Cons

Extra steps are required to record payments.

It has helped us improve our efficiency.

Pros

HelloNote has been an absolute lifesaver for my medical office. It has allowed me to streamline the entire documentation process. All I had to do was set up the software and it did all the work for me. I also appreciate that I can provide my patients with a secure portal to access their records, which has helped improve communication between us.

Cons

The only downside is that there are some features that arent as intuitive as they could be. For example, I had some issues with setting up the appointment reminders. However, customer support was quick to respond and help me out with any problems I had.

A great way to keep everything organized.

Pros

HelloNote is an incredibly useful tool for organizing all of my patient records in one place. I always used to have trouble with generating custom reports and tracking patient data, but this software has made it much easier. Additionally, the secure portal is great for keeping patients informed about their appointments without having to send out manual reminders.

Cons

The only downside to this software is that it can be a bit complex for novice users. There was this instance where I wanted to add an additional field to my reports but didnt quite understand how the software worked. The customer support team helped me out, but it took a few days for them to do so.

HelloNote for mobile physical therapy group

Pros

I'm grateful that the software combines billing, fax, email, and text appointment reminders alongside EMR templates and functionalities.

Cons

Sometimes, it can be glitchy with saving information and losing data between sessions.

Physical Therapist/Owner

Pros

The ease of use and the user support have been exceptional.

Cons

I wish the billing integration was better; I know this feature has been updated since I first signed on.

Great EMR system!

Pros

This is excellent documentation software. It's simple to use with lots of good support. I was assigned a mentor to help me get the hang of it, and there are good tutorials on their website as well. Best for small businesses as they are reasonably priced.

Cons

I can't really think of anything that needs improvement.

Good customer support team and excellent patient management software.

Pros

I have enjoyed using HelloNote for as far as I can remember. I run a solo practice with only a few non-technical assistants so everything related to patient management was done by me alone. While the load was manageable, it was still difficult to do everything simultaneously. HelloNote has reduced the strain on my back and takes care of all the billing, document handling and more. The best thing is I don’t have to google every time I run into an issue, I can just reach out to the customer support. And there is always a live rep available instead of an automated response which makes the support even better.

Cons

I still appreciate how easy it has made practice management for me because it really has. But the pricing is very unreasonable. Considering I’m just one person using this software, the price tag is very hefty. I cannot even think about hiring an admin assistant or adding a user to HelloNote which would increase the price I have to pay every month. The features it offers are somewhat worthy enough of the price they charge, but it’s ultimately your budget that decides whether to continue using this software or move to another one.

HelloNote

Pros

I used HelloNote for a year, and it was great for starting my practice! Integrating the fax was amazing, and billing to Medicare was not a hassle anymore. It was very intuitive and affordable for my new practice - I would recommend it to anyone just starting out and looking for an EMR.

Cons

Setting up billing and importing payments from insurance.